Burrswood Care Home

Newton Street, Bury BL9 5HB
Review Us
9.5 80 Reviews
  • Burrswood Care Home, Bury
Burrswood Care Home has four houses, each dedicated to providing specialist care for its residents. These include residential care, residential dementia care, nursing dementia care and general nursing care, all staffed by highly-trained nurses and dementia staff. Residents can stay for respite, convalescence, palliative or long-term stays.

The 120 single bedrooms have television and telephone points, electric profiling beds, thermostatic radiators and a 24-hour call system. Bedrooms are cleaned daily and many have en-suite facilities. The home features gardens, a communal lounge, a sensory room and a lift.

The activities coordinator provides stimulating and constructive activities daily, from quizzes and the cinema club to gardening and art. The home's location enables activities to include days out to Bury's famous market, the Royal Fusiliers Museum and Burrs Country Park.

The chef prepares a daily menu made up of fresh ingredients and caters to any dietary requirements or preferences. The menu is printed in large font and family and friends are welcome to join residents for meals.

Show Burrswood Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 125 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095
  • Self-Funded Nursing Care: from £1295
  • RESPITE Self-Funded Residential Care: from £1195
  • RESPITE Self-Funded Nursing Care: from £1395

Subject to care needs assessment

These prices are only a guideline, please contact Burrswood Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jennifer Masbate (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (125)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (106)

Visiting

  • The home operate a protected meal service. Where possible, they ask that residents are able to enjoy mealtimes in own privacy. Visiting is unrestricted outside of these mealtimes.

Parking

  • The home has 2 car parks within the compound, one is gated that is closed at 6:00pm. Visitors who'll be coming after 6:00pm can park on the open car park.

Burrswood Care Home Reviews (80)

Total of 80, showing 21-40
9.5

Burrswood Care Home has a Review Score of 9.5 (9.479) out of 10, based on 20 reviews in the last 2 years. Over all time Burrswood Care Home has 80 reviews.

Overall Experience

  • 62
  • 17
  • 0
  • 0
  • 1

Date Published

80
9
18
20
60

Review from M R (Wife of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have no complaints regarding my husband's care. The staff are excellent and treat him with dignity. Meals are good and well presented, residents are given a choice. Drinks and snacks are provided in between meals. The staff have always been helpful to me when I have had any concerns about his care
e.g. his medication or weight. They liaise with a GP weekly.

Reply from Paul Lawson, National Sales Manager at Burrswood Care Home

Hello, thank you so much for your review. It is very good to hear that you are so pleased with all aspects of your husband's care and we will pass on your kind comments to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian N (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first experience at Burrwood, I was impressed by the professionalism of all concerned. All my questions were answered fully and I had no concerns. In the three months my mum has been a resident, she has received a high level of care and all staff are friendly and offer good care. I could recommend
this home to anyone.

Reply from Nitya Kanoria, Digital Marketing Manager at Burrswood Care Home

Thank you for your wonderful review of Burrswood! We are delighted to hear that you were impressed by our professional and friendly staff and that your mother has been receiving exceptional care. We appreciate your recommendation and will continue to provide the highest level of service to all our residents. Thank you again for your kind words! Kind regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Husband of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been looked after since she became ill after breaking her leg and developing dementia. The staff are caring and are always willing to help my wife and also myself.

Reply from Nitya Kanoria, Digital Marketing Manager at Burrswood Care Home

Thank you so much for your review and we are pleased to know that you are happy with the care and support that your wife and you have been receiving. We will pass on your kind words to the team, Kind regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda M (Daughter of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we cannot praise Compton Unit at Burrswood House enough. From the level of leadership shown by one nurse and her team of caring, skilled and respectful co-workers, whilst looking after our mother, we cannot be more grateful.
Staff were always consistent in communicating any issues to us
regarding her care. At times going above and beyond especially in the latter part of her stay.

Reply from Paul Lawson, National Sales Manager at Burrswood Care Home

Dear Brenda, thank you so much for your kind words. Our deepest sympathies to you and the family at the recent loss of your dear mother. We will pass on your feedback to the team at Burrswood, especially those in our Compton House. Once again on behalf of us all, thank you and we send our very best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wyn B (Sister of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank enough, the staff on Dunster unit for their time spent with my sister, talking with her and attending to her physical, medical and personal care with such kindness, understanding, friendliness, and professionalism. My family and I also appreciated being made welcome at the home and keeping
us informed of my sister's condition and taking an interest in her life. Thanks also to the admin staff for their support and general advice.

Reply from Paul Lawson, National Sales Manager at Burrswood Care Home

Hello Wyn and thank you very much for your kind words which we will pass on to the team. It is comforting to know that you and the family are so pleased with the care and support your sister received at Burrswood and we send you all our very best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kirsty T (Granddaughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding care was provided by every member of staff on Dunster Unit, the care and compassion was heartwarming and provided the family with great reassurance that our Nan was in such loving, caring hands. We cannot give enough thanks to five staff members in particular, to name a few -
all the nursing staff, but also to the five carers in particular, again to name just a few of the staff we got to know and muchly appreciated during our Nan's time at Burrswood. We know how much she also knew that she was in such good care during her final few weeks. I never came across management, but if their staffing are anything to go by, then I'm sure they will of been exactly the same. Many thanks.

Reply from Arineh, Marketing Executive at Burrswood Care Home

Hello Kirsty, on behalf of everyone at Advinia we are very sorry for your loss. We are glad to know that your Nan spent her last few weeks in good care and comfort. It is also rewarding for us to know that we have provided both you and your family with reassurance, we know that this is important when choosing the right care for a loved one. Take care, and thank you for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L H (Granddaughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we will be eternally grateful to the staff on the Dunster unit for their loving care. These people go above and beyond. The compassion the staff showed will never be forgotten. We couldn't have been happier with the sensitivity and dignity shown as well as treatment received. How wonderful
to have such outstanding staff that continuously went out of their way with such kindness.
Thank you to every single member of the team on the Dunster unit. Their hard work and genuine thoughtfulness never once went unnoticed.

Reply from Arineh, Marketing Executive at Burrswood Care Home

We are glad to know that you and your family are happy with the care provided by the team members, it is always rewarding for staff to know that they have made both residents and relatives happier and comfortable in our homes. Thank you for your kind words, they are very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Friend of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend spent the last few weeks of her life in this home. I found the staff very caring. They treated my friend with care, patience and gentleness, and my friend looked comfortable and as at peace as was possible in these last stages. I was amused when my friend got the names of the staff wrong,
but both staffs reacted as if they'd had their proper names.

Reply from Arineh, Marketing Executive at Burrswood Care Home

On behalf of the team, we are sorry for your loss. We are glad to hear that your friend spent the last few weeks of her life in peace and was comfortable within the home and that the staff provided her with the care and support that would have made all the difference during her last moments. Thank you for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel T (Son of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a short stay in Burrswood Care Home (6 weeks) and our experience was great. The staff were loving, considerate and honest with us.
It was my first experience of putting a family member into care and it was a good one. I visited twice and on both occasions was rightly impressed.
We were
very impressed at all levels with the care my mum received.
Thanks.

Reply from Arineh, Marketing Executive at Burrswood Care Home

We are glad to hear that your mum's experience at Burrswood Care Home was a positive one and that you were happy with the care your mum received from the staff. It is rewarding for us to know that you were pleased with your visit! Thank you for your review, we appreciate your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Daughter of Resident) published on 29 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on the Crompton Unit are some of the most hard-working, cheerful, friendly and caring people I have ever met. My mother's care over the year that she lived there was excellent and she was kept very comfortable during her stay. The staff were compassionate, competent and attentive and Mum felt
happy with them.

Reply from Arineh, Marketing Executive at Burrswood Care Home

We are extremely pleased to hear that you are happy with the care your mother received during her stay. It is rewarding for our staff to know that your mum felt very comfortable in the home. On behalf of the staff, I would like to thank you for your kind and encouraging words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda W (Daughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff care so much and make Dad's life so comfortable in Peel House. We know he is very well looked after. We believe more staff are needed. The rooms are clean and dad enjoys the food. Thank you.

Reply from David Martins, National Sales Manager at Burrswood Care Home

Thank you for your kind review regarding the care for your dad and we will look into the concerns you have raised with the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter L (Son of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home, staff are all angels. Very well managed and spotless. Great cleaners and fabulous carers. Well done.

Reply from David Martins, National Sales Manager at Burrswood Care Home

Dear Peter, thank you for your very kind words and lovely review. We are delighted that you are happy with Burrswood Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Son of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was here for about two months. The admittance procedure was made a lot easier by the assistance of the staff. It was without a doubt the best place for her last weeks. Each time I came, my mum told me how much she loved the staff.

Reply from David Martins, National Sales Manager at Burrswood Care Home

Thank you for your very kind words and we are very happy that your mum loved the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C E (Daughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only a resident on the Dunster Unit for a few weeks before she passed away. But she was treated with dignity and respect at all times. The room she occupied was kept spotless, personal care was excellent and all the staff were efficient, kind and caring. I couldn't have asked for more for her
final days. Thank you.

Reply from David Martins, National Sales Manager at Burrswood Care Home

Thank you for your kind review. We are happy that we could support both you and your mum during this difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzanne T (Daughter of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If you are looking for a care home for your relative and you don't like or care about them then this one is ideal!
My mum has been a resident for several months now and unfortunately is too frail and weak due to terminal cancer to move her.
The food is diabolical unless you like burger and chips,
pizza and chips, anything with chips for lunch, soup, and sandwich for tea and as a special treat for someone who is type 1 diabetic you get angel cake, sugar in your tea/coffee, puddings, etc. God help them if there is a party going on and they need the loo. My mum was told to wait and hold it today because the staff was busy taking residents to a 90th birthday party (she has kidney cancer!) Mum also has a resident dead spider on her ceiling and a cobweb on the window (filthy) and a layer of dust under her bed and don't get me started on meds that they forget to order. I have pictures of everything. The manager isn't there now, staff/nurses/cleaners need sacking. This has gone further!

Reply from Julia Bentley, COO at Burrswood Care Home

I am sorry that you have had such a negative experience and I will ensure that this is looked into immediately.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V P (Niece of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is in an assessment bed so his stay is not yet permanent. So whilst he does not have a lot of personal belongings with him, the room is pleasant, clean and well furnished with appropriate equipment. Safety is paramount though my uncle will not eat easily, the staff try very hard to get him
to eat. They are pleasant and respectful. They respond to medical needs promptly and keep the family informed. He is clean and safe which is very important.

Reply from Julia Bentley, COO at Burrswood Care Home

Thank you for taking the time to complete the review, I will pass on your kind comments to our colleagues. Our colleagues have been committed, throughout the pandemic, to ensure the care our residents receive is to the highest standard. It is always reassuring when we receive such comments so once again thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen O (Son of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic!
Mum sadly passed away in Burrswood recently. The level of care she received was absolutely first class in every respect.
Our gratitude goes to the manager and all the very caring staff at Burrswood for all their help and support during a very difficult time.
We cannot recommend them strongly
enough, thank you to all from the family.

Reply from Julia Bentley, COO at Burrswood Care Home

Please accept my deepest sympathy on your recent loss, I am so pleased that your mum received excellent care. I am so proud of our colleagues who have worked tirelessly through this Covid Pandemic to ensure our residents receive the highest standard of care. I will pass on your lovely to comments to the staff, once again thank you for taking the time to leave such a lovely review, very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the staff at Burrswood especially the ones on the Kay Unit that look after mum.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum on Kay unit. I will of course pass on your kind words to the manager and the hardworking and dedicated team at Burrswood.
Your kind words are greatly appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Husband of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has lived at Burrswood for six months during Covid which has been a difficult time for the staff, residents and relatives alike. During this time the staff have not only provided kindness in their care but endeavoured to make it home as well as keeping everyone's spirits up.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your wife. I will of course pass on your kind words to Neil and the Burswood team. Your feedback is greatly appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Son of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burrswood has been very accomodating throughout Covid and done everything they can to make me feel at ease and worry free under the circumstances. I have been very pleased with everything. On Kay unit, the staff are fantastic and the management also.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will ensure that they are passed on to the dedicated and hardworking team at Burrswood.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.479)

Overview of Review Score

The Review Score of 9.5 (9.479) out of 10 for Burrswood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Burrswood Care Home is calculated as follows: ( (167 Excellents x 5) + (61 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 234 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Burrswood Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 125 registered maximum number of service users is 25. 20 Positive Reviews ÷ 25 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (3)

Meet the Team (2)

Jennifer

Jennifer Masbate

Job Title: Home Manager

"Having more than a decade worth of diverse experience as a Registered Nurse across various healthcare settings, I have gained knowledge, skills, and other attributes to help me hone my leadership skills.


I have started my career in the UK when I migrated from the Philippines at the onset of the pandemic. During this unprecedented time, I strived to deliver compassionate care to all of our residents, even extending it to their relatives and especially to my colleagues who gave love and support to everyone in need. I have worked my way up in this industry, starting from being a Staff Nurse then to become a Unit Manager, Clinical Lead, Deputy Manager, and finally becoming a Care Home Manager. I am a Transformative Leader who is not afraid of hands-on and direct care and work with my colleagues to ensure that our residents at Burrswood Care Home will have the best quality of life possible.”

No image found

Katherine Fairclough

Job Title: Deputy Manager

I've been with the company for over 20 years. I'm proud to say that I have good relationship with our residents who come through this door. Together with the whole team in Burrswood Care Home, we aim to make sure everyone is well-looked after.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burrswood Care Home to verify any information. View our terms and conditions. Burrswood Care Home has an Enhanced Service - more info.