Burrswood Care Home

Newton Street, Bury BL9 5HB
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9.7 89 Reviews
  • Burrswood Care Home, Bury
Burrswood Care Home has four houses, each dedicated to providing specialist care for its residents. These include residential care, residential dementia care, nursing dementia care and general nursing care, all staffed by highly-trained nurses and dementia staff. Residents can stay for respite, convalescence, palliative or long-term stays.

The 120 single bedrooms have television and telephone points, electric profiling beds, thermostatic radiators and a 24-hour call system. Bedrooms are cleaned daily and many have en-suite facilities. The home features gardens, a communal lounge, a sensory room and a lift.

The activities coordinator provides stimulating and constructive activities daily, from quizzes and the cinema club to gardening and art. The home's location enables activities to include days out to Bury's famous market, the Royal Fusiliers Museum and Burrs Country Park.

The chef prepares a daily menu made up of fresh ingredients and caters to any dietary requirements or preferences. The menu is printed in large font and family and friends are welcome to join residents for meals.
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Care Provided by Burrswood Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 125 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1150
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1400

Subject to care needs assessment

The price(s) shown are provided by the care home. Contact Burrswood Care Home for full pricing details and T&Cs.

Contact Burrswood Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Burrswood Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jennifer Masbate (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (125)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (106)

Visiting

  • The home operate a protected meal service. Where possible, they ask that residents are able to enjoy mealtimes in own privacy. Visiting is unrestricted outside of these mealtimes.

Parking

  • The home has 2 car parks within the compound, one is gated that is closed at 6:00pm. Visitors who'll be coming after 6:00pm can park on the open car park.

Burrswood Care Home Reviews (89)

9.7

Burrswood Care Home has a Review Score of 9.7 (9.726) out of 10, based on 27 reviews in the last 2 years.
Over all time Burrswood Care Home has 89 reviews.

Overall Experience
  • 69
  • 19
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Date Published
  • 89
  • 10
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  • 27
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Reviewer Connection to Burrswood Care Home
  • 37
  • 15
  • 13
  • 5
  • 4
  • 3
  • 3
  • 2
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  • 1
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  • 1
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Total of 89, showing 41-60
Review from Peter L (Son of Resident) published on 21 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant care home, staff are all angels. Very well managed and spotless. Great cleaners and fabulous carers. Well done.
Reply from David Martins, National Sales Manager at Burrswood Care HomeDear Peter, thank you for your very kind words and lovely review. We are delighted that you are happy with Burrswood Care Home.
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Review from S D (Son of Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was here for about two months. The admittance procedure was made a lot easier by the assistance of the staff. It was without a doubt the best place for her last weeks. Each time I came, my mum told me how much she loved the staff.
Reply from David Martins, National Sales Manager at Burrswood Care HomeThank you for your very kind words and we are very happy that your mum loved the team.
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Review from C E (Daughter of Resident) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was only a resident on the Dunster Unit for a few weeks before she passed away. But she was treated with dignity and respect at all times. The room she occupied was kept spotless, personal care was excellent and all the staff were efficient, kind and caring. I couldn't have asked for more for her
final days. Thank you.
Reply from David Martins, National Sales Manager at Burrswood Care HomeThank you for your kind review. We are happy that we could support both you and your mum during this difficult time.
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Review from Suzanne T (Daughter of Resident) published on 1 October 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
If you are looking for a care home for your relative and you don't like or care about them then this one is ideal!
My mum has been a resident for several months now and unfortunately is too frail and weak due to terminal cancer to move her.
The food is diabolical unless you like burger and chips,
pizza and chips, anything with chips for lunch, soup, and sandwich for tea and as a special treat for someone who is type 1 diabetic you get angel cake, sugar in your tea/coffee, puddings, etc. God help them if there is a party going on and they need the loo. My mum was told to wait and hold it today because the staff was busy taking residents to a 90th birthday party (she has kidney cancer!) Mum also has a resident dead spider on her ceiling and a cobweb on the window (filthy) and a layer of dust under her bed and don't get me started on meds that they forget to order. I have pictures of everything. The manager isn't there now, staff/nurses/cleaners need sacking. This has gone further!
Reply from Julia Bentley, COO at Burrswood Care HomeI am sorry that you have had such a negative experience and I will ensure that this is looked into immediately.
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Review from V P (Niece of Resident) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle is in an assessment bed so his stay is not yet permanent. So whilst he does not have a lot of personal belongings with him, the room is pleasant, clean and well furnished with appropriate equipment. Safety is paramount though my uncle will not eat easily, the staff try very hard to get him
to eat. They are pleasant and respectful. They respond to medical needs promptly and keep the family informed. He is clean and safe which is very important.
Reply from Julia Bentley, COO at Burrswood Care HomeThank you for taking the time to complete the review, I will pass on your kind comments to our colleagues. Our colleagues have been committed, throughout the pandemic, to ensure the care our residents receive is to the highest standard. It is always reassuring when we receive such comments so once again thank you.
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Review from Stephen O (Son of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic!
Mum sadly passed away in Burrswood recently. The level of care she received was absolutely first class in every respect.
Our gratitude goes to the manager and all the very caring staff at Burrswood for all their help and support during a very difficult time.
We cannot recommend them strongly
enough, thank you to all from the family.
Reply from Julia Bentley, COO at Burrswood Care HomePlease accept my deepest sympathy on your recent loss, I am so pleased that your mum received excellent care. I am so proud of our colleagues who have worked tirelessly through this Covid Pandemic to ensure our residents receive the highest standard of care. I will pass on your lovely to comments to the staff, once again thank you for taking the time to leave such a lovely review, very much appreciated.
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Review from S H (Daughter of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with all the staff at Burrswood especially the ones on the Kay Unit that look after mum.
Reply from Paul Millar, Sales Manager at Burrswood Care HomeMany thanks for taking the time to review our home. It is our pleasure to care for your Mum on Kay unit. I will of course pass on your kind words to the manager and the hardworking and dedicated team at Burrswood.
Your kind words are greatly appreciated.
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Review from P S (Husband of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has lived at Burrswood for six months during Covid which has been a difficult time for the staff, residents and relatives alike. During this time the staff have not only provided kindness in their care but endeavoured to make it home as well as keeping everyone's spirits up.
Reply from Paul Millar, Sales Manager at Burrswood Care HomeMany thanks for taking the time to review our home. It is our pleasure to care for your wife. I will of course pass on your kind words to Neil and the Burswood team. Your feedback is greatly appreciated.
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Review from C C (Son of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Burrswood has been very accomodating throughout Covid and done everything they can to make me feel at ease and worry free under the circumstances. I have been very pleased with everything. On Kay unit, the staff are fantastic and the management also.
Reply from Paul Millar, Sales Manager at Burrswood Care HomeMany thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will ensure that they are passed on to the dedicated and hardworking team at Burrswood.
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Review from M G (Wife of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring home from home feeling.
Reply from Paul Millar, Sales Manager at Burrswood Care HomeMany thanks for taking the time to review our home. It is our pleasure to care for your wife. Your kind words are greatly appreciated and I will ensure that they are passed on to the dedicated and hardworking team at Burrswood.
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Review from Pamela H (Daughter of Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in Burrswood for just over one and a half years and she was very poorly when she was admitted, in fact, the hospital had given her about twelve weeks to live. Myself and my sisters were absolutely devastated, but happily, she has picked up in herself. She still has times that she does
not eat and won't get out of bed but the marvellous staff do their very best at taking her round to get out of bed and try and eat. The staff are very good with our mom and the manager who is fairly new is brilliant.
Reply from Paul Millar, Sales Manager at Burrswood Care HomeMany thanks for taking the time to review our home. We are very proud of the professionalism and dedication of the staff at Burrswood, and your comments are greatly appreciated. I will, of course, pass on your kind words to the Burrswood team.
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Review from Suzanne F (Next of Kin) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very worried about leaving my loved one in a care home. I needn't have. They are treating him with respect and dignity. He is a very poorly man and the nursing staff are excellent. I am very impressed and when I leave him I have no worries he will be well cared for.
Reply from Paul Millar, Sales Manager at Burrswood Care HomeMany thanks for taking the time to leave a review for Burrswood Care Home. Your feedback is greatly appreciated, and I will most certainly pass your comments on to the staff at Burrswood. As a team, we strive to provide the best care possible for our residents, and we look forward to welcoming all families back into our home once allowed.
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Review from Julie H (Daughter of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has now been a resident on the Crompton unit at Burrswood for two years. During that time, I have always been satisfied that she has been given the highest level of care from the staff on that wing. Things are even better under the new manager. Covid has made life very difficult for everyone
there, but I feel the new manager and the unit manager have done their very best for my mum and all the residents in that section. Communication has improved vastly under the new management. Mum is not always easy to cope with, and I will always be very grateful for the excellent level of care she receives.
Reply from Paul Millar, Sales Manager at Burrswood Care HomeThank you for your review; we value all feedback as this helps us to improve our service where required. It is our pleasure to care for your Mum. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will, of course, pass on your kind words to the Burrswood team.
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Review from Sue L (Niece of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt spent 5 weeks on the Dunster unit receiving palliative care. The staff are exceptionally caring wonderful people. Throughout the home everyone and everything could not be any better, I was kept informed on a daily basis of my aunt's condition, the staff were honest and very professional and
sensitive.
My sincere thanks to all staff.
Reply from Paul Millar, Sales Manager at Burrswood Care HomeMany thanks for taking the time to review our home, it really is appreciated. It was our pleasure to care for your aunt at this, particularly difficult time. I will of course pass on your kind words to Neil and the Burrswood team.
Regards Paul
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Review from Ann-Marie M (Daughter of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I must say how positive I am following the new manager starting in post. I am aware he is continuing to identify opportunities to improve the quality of care provided within Burrswood and develop better communication opportunities for relatives and carers.
One of the first things he did was support
my relative moving rooms so he was in an environment to better meet his care needs in accommodating both his wheelchair and a wider bed.
I cannot thank the clinical manager and the Dunster team enough for the exceptional care provided to my father when his condition unexpectedly deteriorated over Christmas, and for their support and open communication with the family during this difficult time.
It has been hard having a relative in a care home over the last year, and I am sure there are significant pressures for the team on a daily basis, but I am confident that the team are doing their best, they aim to provide good care, and any issues I may raise will be addressed.
Reply from Paul Millar, Sales Manager at Burrswood Care HomeMany thanks for taking the time to review our home. It really is appreciated and it is our pleasure to care for your loved one.
I will of course pass on your kind words to Neil and the Burrswood team. Regards Paul.
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Review from Joyce K (Daughter of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The new manager is excellent and has made improvements. I am very happy with the standard of care.
Reply from Paul Millar, Sales Manager at Burrswood Care HomeMany thanks for taking the time to review our home. It is our pleasure to look after your Mum. I will of course pass on your kind words to Neil and the Burrswood team. Regards Paul.
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Review from V L (Daughter of Resident) published on 11 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are good and they handle awkward situations well. Staff on Crompton Unit are brilliant at keeping me informed on how my mum is and ring with any queries or concerns. Senior staff on Crompton are really helpful and caring.
Reply from Paul Millar, Sales Manager at Burrswood Care HomeMany Thanks for taking the time to review our home . It is our pleasure to care for your Mum. I will of course pass on your kind words to the team at Arncliffe . Best Regards
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Review from Jill H (Daughter of Resident) published on 2 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Burrswood is a safe, secure home for my father. Its corridors are filled with laughter the staff can't do enough to help. I have been kept informed of my father's welfare despite being unable to visit. I feel confident that he is happy and supported. Everyone employed there has gone that extra mile
for him and ensured his new home is as happy as his old.
Reply from Paul Millar, Sales Manager at Burrswood Care HomeMany thanks for taking the time to review our home. It is our pleasure to care for your father. I will of course pass on your kind words to the Burrswood team.
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Review from Pamela D (Wife of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband who suffers from Alzheimer's has just spent 2 weeks in Burrswood House. He went to stay for respite care. The staff have been excellent. During this period nobody has been allowed to visit him, it was the first time we have been apart and although his behaviour can sometimes be challenging
the staff have been marvellous.
Reply from Paul Millar, Sales Manager at Burrswood Care HomeMany thanks for taking the time to review our home. It was our pleasure to care for your husband. I will, of course, pass your kind words onto the Burrswood team.
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Review from E D (Friend of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For six weeks I had cause to visit my friend on a daily basis. The staff, all staff, were always friendly, cooperative, attentive and above all caring. My friend was happy to be there. She felt safe, listened to and comforted. Thank you Burrswood Care home.
Reply from Paul Millar, Sales Manager at Burrswood Care HomeMany thanks for taking the time to review our home. It has been our pleasure to care for your friend. I will of course pass on your kind words to the Burrswood team.
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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Burrswood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Burrswood Care Home is calculated as follows: ( (239 Excellents x 5) + (72 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 318 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Burrswood Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 125 registered maximum number of service users is 25, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Jennifer

Jennifer Masbate

Job Title: Home Manager

"Having more than a decade worth of diverse experience as a Registered Nurse across various healthcare settings, I have gained knowledge, skills, and other attributes to help me hone my leadership skills.


I have started my career in the UK when I migrated from the Philippines at the onset of the pandemic. During this unprecedented time, I strived to deliver compassionate care to all of our residents, even extending it to their relatives and especially to my colleagues who gave love and support to everyone in need. I have worked my way up in this industry, starting from being a Staff Nurse then to become a Unit Manager, Clinical Lead, Deputy Manager, and finally becoming a Care Home Manager. I am a Transformative Leader who is not afraid of hands-on and direct care and work with my colleagues to ensure that our residents at Burrswood Care Home will have the best quality of life possible.”

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Katherine Fairclough

Job Title: Deputy Manager

I've been with the company for over 20 years. I'm proud to say that I have good relationship with our residents who come through this door. Together with the whole team in Burrswood Care Home, we aim to make sure everyone is well-looked after.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burrswood Care Home to verify any information. View our terms and conditions. Burrswood Care Home has an Enhanced Service - more info.