Burrswood Care Home

Newton Street, Bury BL9 5HB
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9.5 80 Reviews
  • Burrswood Care Home, Bury
Burrswood Care Home has four houses, each dedicated to providing specialist care for its residents. These include residential care, residential dementia care, nursing dementia care and general nursing care, all staffed by highly-trained nurses and dementia staff. Residents can stay for respite, convalescence, palliative or long-term stays.

The 120 single bedrooms have television and telephone points, electric profiling beds, thermostatic radiators and a 24-hour call system. Bedrooms are cleaned daily and many have en-suite facilities. The home features gardens, a communal lounge, a sensory room and a lift.

The activities coordinator provides stimulating and constructive activities daily, from quizzes and the cinema club to gardening and art. The home's location enables activities to include days out to Bury's famous market, the Royal Fusiliers Museum and Burrs Country Park.

The chef prepares a daily menu made up of fresh ingredients and caters to any dietary requirements or preferences. The menu is printed in large font and family and friends are welcome to join residents for meals.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 125 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095
  • Self-Funded Nursing Care: from £1295
  • RESPITE Self-Funded Residential Care: from £1195
  • RESPITE Self-Funded Nursing Care: from £1395

Subject to care needs assessment

These prices are only a guideline, please contact Burrswood Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jennifer Masbate (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (125)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (106)

Visiting

  • The home operate a protected meal service. Where possible, they ask that residents are able to enjoy mealtimes in own privacy. Visiting is unrestricted outside of these mealtimes.

Parking

  • The home has 2 car parks within the compound, one is gated that is closed at 6:00pm. Visitors who'll be coming after 6:00pm can park on the open car park.

Burrswood Care Home Reviews (80)

Total of 80, showing 41-60
9.5

Burrswood Care Home has a Review Score of 9.5 (9.479) out of 10, based on 20 reviews in the last 2 years. Over all time Burrswood Care Home has 80 reviews.

Overall Experience

  • 62
  • 17
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  • 1

Date Published

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Review from M G (Wife of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home from home feeling.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your wife. Your kind words are greatly appreciated and I will ensure that they are passed on to the dedicated and hardworking team at Burrswood.

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Review from Pamela H (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Burrswood for just over one and a half years and she was very poorly when she was admitted, in fact, the hospital had given her about twelve weeks to live. Myself and my sisters were absolutely devastated, but happily, she has picked up in herself. She still has times that she does
not eat and won't get out of bed but the marvellous staff do their very best at taking her round to get out of bed and try and eat. The staff are very good with our mom and the manager who is fairly new is brilliant.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. We are very proud of the professionalism and dedication of the staff at Burrswood, and your comments are greatly appreciated. I will, of course, pass on your kind words to the Burrswood team.

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Review from Suzanne F (Next of Kin) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried about leaving my loved one in a care home. I needn't have. They are treating him with respect and dignity. He is a very poorly man and the nursing staff are excellent. I am very impressed and when I leave him I have no worries he will be well cared for.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to leave a review for Burrswood Care Home. Your feedback is greatly appreciated, and I will most certainly pass your comments on to the staff at Burrswood. As a team, we strive to provide the best care possible for our residents, and we look forward to welcoming all families back into our home once allowed.

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Review from Julie H (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been a resident on the Crompton unit at Burrswood for two years. During that time, I have always been satisfied that she has been given the highest level of care from the staff on that wing. Things are even better under the new manager. Covid has made life very difficult for everyone
there, but I feel the new manager and the unit manager have done their very best for my mum and all the residents in that section. Communication has improved vastly under the new management. Mum is not always easy to cope with, and I will always be very grateful for the excellent level of care she receives.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. It is our pleasure to care for your Mum. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will, of course, pass on your kind words to the Burrswood team.

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Review from Sue L (Niece of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent 5 weeks on the Dunster unit receiving palliative care. The staff are exceptionally caring wonderful people. Throughout the home everyone and everything could not be any better, I was kept informed on a daily basis of my aunt's condition, the staff were honest and very professional and
sensitive.
My sincere thanks to all staff.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home, it really is appreciated. It was our pleasure to care for your aunt at this, particularly difficult time. I will of course pass on your kind words to Neil and the Burrswood team.
Regards Paul

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Review from Ann-Marie M (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I must say how positive I am following the new manager starting in post. I am aware he is continuing to identify opportunities to improve the quality of care provided within Burrswood and develop better communication opportunities for relatives and carers.
One of the first things he did was support
my relative moving rooms so he was in an environment to better meet his care needs in accommodating both his wheelchair and a wider bed.
I cannot thank the clinical manager and the Dunster team enough for the exceptional care provided to my father when his condition unexpectedly deteriorated over Christmas, and for their support and open communication with the family during this difficult time.
It has been hard having a relative in a care home over the last year, and I am sure there are significant pressures for the team on a daily basis, but I am confident that the team are doing their best, they aim to provide good care, and any issues I may raise will be addressed.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It really is appreciated and it is our pleasure to care for your loved one.
I will of course pass on your kind words to Neil and the Burrswood team. Regards Paul.

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Review from Joyce K (Daughter of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The new manager is excellent and has made improvements. I am very happy with the standard of care.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It is our pleasure to look after your Mum. I will of course pass on your kind words to Neil and the Burrswood team. Regards Paul.

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Review from V L (Daughter of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are good and they handle awkward situations well. Staff on Crompton Unit are brilliant at keeping me informed on how my mum is and ring with any queries or concerns. Senior staff on Crompton are really helpful and caring.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many Thanks for taking the time to review our home . It is our pleasure to care for your Mum. I will of course pass on your kind words to the team at Arncliffe . Best Regards

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Review from Jill H (Daughter of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burrswood is a safe, secure home for my father. Its corridors are filled with laughter the staff can't do enough to help. I have been kept informed of my father's welfare despite being unable to visit. I feel confident that he is happy and supported. Everyone employed there has gone that extra mile
for him and ensured his new home is as happy as his old.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your father. I will of course pass on your kind words to the Burrswood team.

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Review from Pamela D (Wife of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband who suffers from Alzheimer's has just spent 2 weeks in Burrswood House. He went to stay for respite care. The staff have been excellent. During this period nobody has been allowed to visit him, it was the first time we have been apart and although his behaviour can sometimes be challenging
the staff have been marvellous.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It was our pleasure to care for your husband. I will, of course, pass your kind words onto the Burrswood team.

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Review from E D (Friend of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For six weeks I had cause to visit my friend on a daily basis. The staff, all staff, were always friendly, cooperative, attentive and above all caring. My friend was happy to be there. She felt safe, listened to and comforted. Thank you Burrswood Care home.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It has been our pleasure to care for your friend. I will of course pass on your kind words to the Burrswood team.

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Review from A M (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been very well cared for by the lovely staff at Burrswood, despite some quite challenging moments, I have seen lots of care and affection from the staff towards her, and she is becoming more and more settled there. Her room is lovely, very clean and personal belongings/pictures/furnishings
are welcomed. Staff seem knowledgeable, patient and caring. Visitors are made welcome at all times.

Reply from Paul Millar, Sales Manager at Burrswood Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. I will, of course, pass on your kind comments to the Burrswood team.

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Review from A F (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad stayed at Burrswood for six weeks respite care during October/November 2019 during a difficult time as my Mum, his primary carer, was in hospital and recovering from a major operation. The service from Burrswood staff was outstanding, from start to finish, from initial enquiry, booking, pre-assessment
and throughout his stay. All of the staff we encountered were extremely professional and as importantly, very, very kind and compassionate. The level of care was outstanding. We wouldn't hesitate to recommend Burrswood Care Home and we are very grateful to all of the staff for their care.

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Review from Wilma M (Wife of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I viewed a number of care homes before selecting Burrswood Care home. So glad this home was the one. From my first visit on, caring staff who go above and beyond. Clean, friendly happy home from home. My husband is happier and more content. He is well cared for and I was encouraged to personalise his
room which is spacious, clean and well furnished. My mind is at ease knowing he is happy.

Reply from Garrett Lilley, Head of Residential Care at Burrswood Care Home

Thank you so much for taking the time to review our home. It is very much appreciated and I will happily pass your comments back to the team.

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Review from Carl N (Son of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in Dunster Unit were fantastic. They looked after my mum and kept us informed and were very professional.

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Review from Marion T (Wife of Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff, including domestic staff, handymen, laundry staff etc to be friendly, kind and helpful at all times. There is a lovely atmosphere about the place. My husband is well cared for and shown kindness and dignity in difficult circumstances.
The food is of a high standard and he always
enjoys it, desserts especially. This is the second care home he has been in and I wouldn't want him to be anywhere else.

Reply from Paco Pakowski, Home Manager at Burrswood Care Home

Thank you so much for your very kind comments about our home and the care we provide. I will be delighted to pass your comments back to my team.

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Review from G N (Daughter of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy at Burrswood. He likes all the staff (who show everyone kindness and care). Lovely and clean, dad's bedroom always clean, bins empty, toilet, washbasin always clean.
My experience of staff are dedicated, hardworking and caring. I could not wish for my dad to be in a better environment.
Excellent
value for money. My dad pays half towards his care bill. Which I am happy with.

Reply from Paco Pakowski, Home Manager at Burrswood Care Home

Thank you so much for your wonderful review of our home and the care that your dad receives from us. I will be very happy to pass your comments back to my team who I agree are a dedicated group of professionals. Many thanks.

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Review from Ian G (Son of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the most excellent nursing home. We looked at a few care homes for our Mum before coming to Burrswood House and none compared to them. Everyone looks after Mum so well and we never have to worry about a single thing. The staff are wonderful. They are always on hand if you need anything. The
Manager at Burrswood is second to none, it's a pity that he is interim. He is completely dedicated to not just Burrswood but also his residents. He is often seen taking the time to chat and even feed the residents when he can. He is the utmost professional. He always takes time with us if we have any questions and you just feel that Mum is in safe hands. Not only do the whole team look after Mum they look after us too. I can’t thank the whole team enough.

Reply from Paco, Interim Home Manager at Burrswood Care Home

Thank you very much for your lovely review of our home and the excellent care provided by my team. It is lovely to hear that you value the care we provide to your mum and that you are reassured she is in safe hands.
I will look forward to passing your kind comments across to my team.

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Review from Patrick N (Friend of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had recently a meeting at Burrswood Care home to discuss the further care of a friend of mine. I am really impressed with the knowledge and approach of the gentleman who led the meeting. My friend who is also a resident of Burrswood lacks capacity and can not talk or decide for himself. I felt reassured
and happier after the meeting, as I know he is in good hands.

Reply from Andrea Hill, Relationship Manager at Burrswood Care Home

Thank you for taking the time to complete a review for our care home at Burrswood. We really appreciate your feedback and it will help people who are looking for a care home to make an informed decision based on real experiences of our home.

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Review from Kimberley B (Daughter of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have been happier with the care and attention my mum received while in your care. She was happy and relaxed which meant everything to me. I never worried about my mum's care. The staff were so friendly and attentive.

Reply from Andrea Hill, Relationship Manager at Burrswood Care Home

Thank you for taking the time to complete a review for Burrswood Care Home. We really appreciate your kind words and it will help people who are looking for a care home to make a decision based on information from people who live and visit here. Many thanks once again.

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Current Review Score: 9.5 (9.479)

Overview of Review Score

The Review Score of 9.5 (9.479) out of 10 for Burrswood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Burrswood Care Home is calculated as follows: ( (167 Excellents x 5) + (61 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 234 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Burrswood Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 125 registered maximum number of service users is 25. 20 Positive Reviews ÷ 25 = 0.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (2)

Jennifer

Jennifer Masbate

Job Title: Home Manager

"Having more than a decade worth of diverse experience as a Registered Nurse across various healthcare settings, I have gained knowledge, skills, and other attributes to help me hone my leadership skills.


I have started my career in the UK when I migrated from the Philippines at the onset of the pandemic. During this unprecedented time, I strived to deliver compassionate care to all of our residents, even extending it to their relatives and especially to my colleagues who gave love and support to everyone in need. I have worked my way up in this industry, starting from being a Staff Nurse then to become a Unit Manager, Clinical Lead, Deputy Manager, and finally becoming a Care Home Manager. I am a Transformative Leader who is not afraid of hands-on and direct care and work with my colleagues to ensure that our residents at Burrswood Care Home will have the best quality of life possible.”

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Katherine Fairclough

Job Title: Deputy Manager

I've been with the company for over 20 years. I'm proud to say that I have good relationship with our residents who come through this door. Together with the whole team in Burrswood Care Home, we aim to make sure everyone is well-looked after.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burrswood Care Home to verify any information. View our terms and conditions. Burrswood Care Home has an Enhanced Service - more info.