Burrswood Care Home

The staff on the Crompton Unit are some of the most hard-working, cheerful, friendly and caring people I have ever met. My mother's care over the year that she lived there was excellent and she was kept very comfortable during her stay. The staff were compassionate, competent and attentive and Mum felt happy with them.

The staff care so much and make Dad's life so comfortable in Peel House. We know he is very well looked after. We believe more staff are needed. The rooms are clean and dad enjoys the food. Thank you.

Brilliant care home, staff are all angels. Very well managed and spotless. Great cleaners and fabulous carers. Well done.

My mum was here for about two months. The admittance procedure was made a lot easier by the assistance of the staff. It was without a doubt the best place for her last weeks. Each time I came, my mum told me how much she loved the staff.

Mum was only a resident on the Dunster Unit for a few weeks before she passed away. But she was treated with dignity and respect at all times. The room she occupied was kept spotless, personal care was excellent and all the staff were efficient, kind and caring. I couldn't have asked for more for her final days. Thank you.

The food is diabolical unless you like burger and chips, pizza and chips, anything with chips for lunch, soup, and sandwich for tea and as a special treat for someone who is type 1 diabetic you get angel cake, sugar in your tea/coffee, puddings, etc. God help them if there is a party going on and they need the loo. My mum was told to wait and hold it today because the staff was busy taking residents to a 90th birthday party (she has kidney cancer!) Mum also has a resident dead spider on her ceiling and a cobweb on the window (filthy) and a layer of dust under her bed and don't get me started on meds that they forget to order. I have pictures of everything. The manager isn't there now, staff/nurses/cleaners need sacking. This has gone further!

My uncle is in an assessment bed so his stay is not yet permanent. So whilst he does not have a lot of personal belongings with him, the room is pleasant, clean and well furnished with appropriate equipment. Safety is paramount though my uncle will not eat easily, the staff try very hard to get him to eat. They are pleasant and respectful. They respond to medical needs promptly and keep the family informed. He is clean and safe which is very important.

We cannot recommend them strongly enough, thank you to all from the family.

I am very pleased with all the staff at Burrswood especially the ones on the Kay Unit that look after mum.

My wife has lived at Burrswood for six months during Covid which has been a difficult time for the staff, residents and relatives alike. During this time the staff have not only provided kindness in their care but endeavoured to make it home as well as keeping everyone's spirits up.

Burrswood has been very accomodating throughout Covid and done everything they can to make me feel at ease and worry free under the circumstances. I have been very pleased with everything. On Kay unit, the staff are fantastic and the management also.

A very caring home from home feeling.

My mum has been in Burrswood for just over one and a half years and she was very poorly when she was admitted, in fact, the hospital had given her about twelve weeks to live. Myself and my sisters were absolutely devastated, but happily, she has picked up in herself. She still has times that she does not eat and won't get out of bed but the marvellous staff do their very best at taking her round to get out of bed and try and eat. The staff are very good with our mom and the manager who is fairly new is brilliant.

I was very worried about leaving my loved one in a care home. I needn't have. They are treating him with respect and dignity. He is a very poorly man and the nursing staff are excellent. I am very impressed and when I leave him I have no worries he will be well cared for.

My mum has now been a resident on the Crompton unit at Burrswood for two years. During that time, I have always been satisfied that she has been given the highest level of care from the staff on that wing. Things are even better under the new manager. Covid has made life very difficult for everyone there, but I feel the new manager and the unit manager have done their very best for my mum and all the residents in that section. Communication has improved vastly under the new management. Mum is not always easy to cope with, and I will always be very grateful for the excellent level of care she receives.

My sincere thanks to all staff.

It has been hard having a relative in a care home over the last year, and I am sure there are significant pressures for the team on a daily basis, but I am confident that the team are doing their best, they aim to provide good care, and any issues I may raise will be addressed.

The new manager is excellent and has made improvements. I am very happy with the standard of care.

Staff are good and they handle awkward situations well. Staff on Crompton Unit are brilliant at keeping me informed on how my mum is and ring with any queries or concerns. Senior staff on Crompton are really helpful and caring.

Burrswood is a safe, secure home for my father. Its corridors are filled with laughter the staff can't do enough to help. I have been kept informed of my father's welfare despite being unable to visit. I feel confident that he is happy and supported. Everyone employed there has gone that extra mile for him and ensured his new home is as happy as his old.