
Not only do the whole team look after Mum they look after us tooIan G(Son of Resident/Service User)

we knew we had chosen the right placeWendy B(Daughter of Resident/Service User)


Not only do the whole team look after Mum they look after us tooIan G(Son of Resident/Service User)

we knew we had chosen the right placeWendy B(Daughter of Resident/Service User)


Burrswood Care Home has four houses, each dedicated to providing specialist care for its residents. These include residential care, residential dementia care, nursing dementia care and general nursing care, all staffed by highly-trained nurses and dementia staff. Residents can stay for respite, convalescence, palliative or long-term stays.
The 120 single bedrooms have television and telephone points, electric profiling beds, thermostatic radiators and a 24-hour call system. Bedrooms are cleaned daily and...
Care Provided by Burrswood Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 125 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Subject to care needs assessment
The price(s) shown are provided by the care home. Contact Burrswood Care Home for full pricing details and T&Cs.
Contact Burrswood Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Advinia Healthcare Ltd
- Private Owned
Person in charge
- Jennifer Masbate (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (125)
- Single Rooms with ensuite Wet Room (106)
Visiting
- The home operate a protected meal service. Where possible, they ask that residents are able to enjoy mealtimes in own privacy. Visiting is unrestricted outside of these mealtimes.
Parking
- The home has 2 car parks within the compound, one is gated that is closed at 6:00pm. Visitors who'll be coming after 6:00pm can park on the open car park.
Burrswood Care Home Reviews (90)
Burrswood Care Home has a Review Score of 9.7 (9.733) out of 10, based on 28 reviews in the last 2 years.
Over all time Burrswood Care Home has 90 reviews.
The staff care so much and make Dad's life so comfortable in Peel House. We know he is very well looked after. We believe more staff are needed. The rooms are clean and dad enjoys the food. Thank you.
Thank you for your kind review regarding the care for your dad and we will look into the concerns you have raised with the home.
Brilliant care home, staff are all angels. Very well managed and spotless. Great cleaners and fabulous carers. Well done.
Dear Peter, thank you for your very kind words and lovely review. We are delighted that you are happy with Burrswood Care Home.
My mum was here for about two months. The admittance procedure was made a lot easier by the assistance of the staff. It was without a doubt the best place for her last weeks. Each time I came, my mum told me how much she loved the staff.
Thank you for your very kind words and we are very happy that your mum loved the team.
Mum was only a resident on the Dunster Unit for a few weeks before she passed away. But she was treated with dignity and respect at all times. The room she occupied was kept spotless, personal care was excellent and all the staff were efficient, kind and caring. I couldn't have asked for more for her final days. Thank you.
Thank you for your kind review. We are happy that we could support both you and your mum during this difficult time.
My mum has been a resident for several months now and unfortunately is too frail and weak due to terminal cancer to move her.
The food is diabolical unless you like burger and chips, pizza and chips, anything with chips for lunch, soup, and sandwich for tea and as a special treat for someone who is type 1 diabetic you get angel cake, sugar in your tea/coffee, puddings, etc. God help them if there is a party going on and they need the loo. My mum was told to wait and hold it today because the staff was busy taking residents to a 90th birthday party (she has kidney cancer!) Mum also has a resident dead spider on her ceiling and a cobweb on the window (filthy) and a layer of dust under her bed and don't get me started on meds that they forget to order. I have pictures of everything. The manager isn't there now, staff/nurses/cleaners need sacking. This has gone further!
I am sorry that you have had such a negative experience and I will ensure that this is looked into immediately.
My uncle is in an assessment bed so his stay is not yet permanent. So whilst he does not have a lot of personal belongings with him, the room is pleasant, clean and well furnished with appropriate equipment. Safety is paramount though my uncle will not eat easily, the staff try very hard to get him to eat. They are pleasant and respectful. They respond to medical needs promptly and keep the family informed. He is clean and safe which is very important.
Thank you for taking the time to complete the review, I will pass on your kind comments to our colleagues. Our colleagues have been committed, throughout the pandemic, to ensure the care our residents receive is to the highest standard. It is always reassuring when we receive such comments so once again thank you.
Mum sadly passed away in Burrswood recently. The level of care she received was absolutely first class in every respect.
Our gratitude goes to the manager and all the very caring staff at Burrswood for all their help and support during a very difficult time.
We cannot recommend them strongly enough, thank you to all from the family.
Please accept my deepest sympathy on your recent loss, I am so pleased that your mum received excellent care. I am so proud of our colleagues who have worked tirelessly through this Covid Pandemic to ensure our residents receive the highest standard of care. I will pass on your lovely to comments...
I am very pleased with all the staff at Burrswood especially the ones on the Kay Unit that look after mum.
Your kind words are greatly appreciated.
My wife has lived at Burrswood for six months during Covid which has been a difficult time for the staff, residents and relatives alike. During this time the staff have not only provided kindness in their care but endeavoured to make it home as well as keeping everyone's spirits up.
Many thanks for taking the time to review our home. It is our pleasure to care for your wife. I will of course pass on your kind words to Neil and the Burswood team. Your feedback is greatly appreciated.
Burrswood has been very accomodating throughout Covid and done everything they can to make me feel at ease and worry free under the circumstances. I have been very pleased with everything. On Kay unit, the staff are fantastic and the management also.
Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will ensure that they are passed on to the dedicated and hardworking team at Burrswood.
A very caring home from home feeling.
Many thanks for taking the time to review our home. It is our pleasure to care for your wife. Your kind words are greatly appreciated and I will ensure that they are passed on to the dedicated and hardworking team at Burrswood.
My mum has been in Burrswood for just over one and a half years and she was very poorly when she was admitted, in fact, the hospital had given her about twelve weeks to live. Myself and my sisters were absolutely devastated, but happily, she has picked up in herself. She still has times that she does not eat and won't get out of bed but the marvellous staff do their very best at taking her round to get out of bed and try and eat. The staff are very good with our mom and the manager who is fairly new is brilliant.
Many thanks for taking the time to review our home. We are very proud of the professionalism and dedication of the staff at Burrswood, and your comments are greatly appreciated. I will, of course, pass on your kind words to the Burrswood team.
I was very worried about leaving my loved one in a care home. I needn't have. They are treating him with respect and dignity. He is a very poorly man and the nursing staff are excellent. I am very impressed and when I leave him I have no worries he will be well cared for.
Many thanks for taking the time to leave a review for Burrswood Care Home. Your feedback is greatly appreciated, and I will most certainly pass your comments on to the staff at Burrswood. As a team, we strive to provide the best care possible for our residents, and we look forward to welcoming all families back into our home once allowed.
My mum has now been a resident on the Crompton unit at Burrswood for two years. During that time, I have always been satisfied that she has been given the highest level of care from the staff on that wing. Things are even better under the new manager. Covid has made life very difficult for everyone there, but I feel the new manager and the unit manager have done their very best for my mum and all the residents in that section. Communication has improved vastly under the new management. Mum is not always easy to cope with, and I will always be very grateful for the excellent level of care she receives.
Thank you for your review; we value all feedback as this helps us to improve our service where required. It is our pleasure to care for your Mum. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will, of course, pass on your kind words to the Burrswood team.
My sincere thanks to all staff.
Regards Paul
One of the first things he did was support my relative moving rooms so he was in an environment to better meet his care needs in accommodating both his wheelchair and a wider bed.
I cannot thank the clinical manager and the Dunster team enough for the exceptional care provided to my father when his condition unexpectedly deteriorated over Christmas, and for their support and open communication with the family during this difficult time.
It has been hard having a relative in a care home over the last year, and I am sure there are significant pressures for the team on a daily basis, but I am confident that the team are doing their best, they aim to provide good care, and any issues I may raise will be addressed.
I will of course pass on your kind words to Neil and the Burrswood team. Regards Paul.
The new manager is excellent and has made improvements. I am very happy with the standard of care.
Many thanks for taking the time to review our home. It is our pleasure to look after your Mum. I will of course pass on your kind words to Neil and the Burrswood team. Regards Paul.
Staff are good and they handle awkward situations well. Staff on Crompton Unit are brilliant at keeping me informed on how my mum is and ring with any queries or concerns. Senior staff on Crompton are really helpful and caring.
Many Thanks for taking the time to review our home . It is our pleasure to care for your Mum. I will of course pass on your kind words to the team at Arncliffe . Best Regards
Burrswood is a safe, secure home for my father. Its corridors are filled with laughter the staff can't do enough to help. I have been kept informed of my father's welfare despite being unable to visit. I feel confident that he is happy and supported. Everyone employed there has gone that extra mile for him and ensured his new home is as happy as his old.
Many thanks for taking the time to review our home. It is our pleasure to care for your father. I will of course pass on your kind words to the Burrswood team.
My husband who suffers from Alzheimer's has just spent 2 weeks in Burrswood House. He went to stay for respite care. The staff have been excellent. During this period nobody has been allowed to visit him, it was the first time we have been apart and although his behaviour can sometimes be challenging the staff have been marvellous.
Many thanks for taking the time to review our home. It was our pleasure to care for your husband. I will, of course, pass your kind words onto the Burrswood team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 March 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Burrswood Care Home.
There are no upcoming events for Burrswood Care Home.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Advinia Healthcare Ltd
- 01 Apr 2017Recipient: Advinia Healthcare Ltd
- 15 Feb 2016Recipient: Advinia Healthcare Ltd
Accreditations
There are no accreditations posted yet for Burrswood Care Home.
Meet the Team (2)

"Having more than a decade worth of diverse experience as a Registered Nurse across various healthcare settings, I have gained knowledge, skills, and other attributes to help me hone my leadership skills.
I have started my career in the UK when I migrated from the Philippines at the onset of the pandemic. During this unprecedented time, I strived to deliver compassionate care to all of our residents, even extending it to their relatives and especially to my colleagues who gave love and support to everyone in need. I have worked my way up in this industry, starting from being a Staff Nurse then to become a Unit Manager, Clinical Lead, Deputy Manager, and finally becoming a Care Home Manager. I am a Transformative Leader who is not afraid of hands-on and direct care and work with my colleagues to ensure that our residents at Burrswood Care Home will have the best quality of life possible.”

I've been with the company for over 20 years. I'm proud to say that I have good relationship with our residents who come through this door. Together with the whole team in Burrswood Care Home, we aim to make sure everyone is well-looked after.
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