Belong Morris Feinmann

178 Palatine Road, Didsbury, Manchester M20 2UW

Belong Morris Feinmann, opened it's doors on 19 June 2017 to provide facilities for the North West Jewish community.

It includes independent living apartments and specialist households providing 24-hour nursing and dementia care.

Located in West Didsbury, the village centre is open to the public and will provide a vibrant hub for community events, with facilities including a synagogue, function rooms, kosher bistro, hair salon, exercise studio, therapy room, library and gardens, including a roof garden.

The six household kitchens, as well as the Bistro kitchen, are fully certified by the Sephardi Kashrut Authority.

Support is also available on a day basis through Experience Days service, which specialises in supporting people with dementia to give carers a break and includes use of village centre amenities such as the bistro and exercise studio.

For people in the wider community, we offer an award-winning home care service, Belong at Home.

To find out more email enquiries@belong.org.uk.

Group: Belong Ltd

Person in charge: Deborah Baker (General Manager)

Local Authority / Social Services: Manchester City Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 74 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 74

Rooms with ensuite WC: 74

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Belong Morris Feinmann: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Belong Morris Feinmann is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Belong Morris Feinmann in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.8 for Belong Morris Feinmann is calculated as follows: ( (99 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 120 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.676 Points relating to the number of positive Reviews for Belong Morris Feinmann is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 10 Reviews ÷ 14.8 Target = 0.676

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Belong Morris Feinmann has a Review Score of 9.5 (9.476) from 10 Reviews


Average Ratings

  • Excellent
    9
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Belong Morris Feinmann?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Belong Morris Feinmann

  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    1
  • more

My mother is very happy here. The home is very clean and comfortable. She is very well cared for and treated with kindness, affection and dignity. The carers are lovely and attentive. There is a good ambience in all areas. Food is good. Mum always looks well groomed and content.

How likely would you be to recommend Belong Morris Feinmann? Extremely Likely

Overall Standard

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Average Rating:   4.7 out of 5

Deborah Baker, General Manager at Belong Morris Feinmann responded to this review on 11 May 2018:

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mother is happy at Belong Morris Feinmann and I will ensure your kind words are passed on to the village team.

The Morris Feinmann home needs more staff in the household. 4 sitting at a table looking at a laptop is not good.
One staff member should be, at all times, sitting with residents to keep a watchful eye.

The residents washing is not being done correctly. 3 of my husband's good wool sweaters have been ruined by putting into an incorrect machine wash.

How likely would you be to recommend Belong Morris Feinmann? Likely

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Average Rating:   4 out of 5

Deborah Baker, General Manager at Belong Morris Feinmann responded to this review on 16 Apr 2018:

Thank you for your feedback. We are sorry to hear that your experience of Belong is falling short of our expected standards. We were not aware of reports of lost or damaged laundry and will now investigate this immediately. Our team do use electronic devices in the households to record essential care and support information in real time, and they are trained and encouraged to monitor residents as discreetly as possible. However, our practice development facilitator carries out regular observations to ensure our team is attentive to the wellbeing of our customers as their first priority and we will continue to provide coaching to promote best practice.

My wife suffered from Alzheimer's and after 60 years of marriage, I was reluctant to let her go into a care home. My worries were put to rest from the outset. My wife has settled well and the attention and care she receives at Belong Morris Feinmann are outstanding, as are the facilities.

How likely would you be to recommend Belong Morris Feinmann? Extremely Likely

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Average Rating:   4.9 out of 5

Deborah Baker, General Manager at Belong Morris Feinmann responded to this review on 09 Mar 2018:

Thank you very much for taking the time to provide this lovely feedback, which is valued by all the staff team. We are delighted to hear that your wife is settled and happy and we trust that your experience will continue to be so positive.

My aunt required end of life nursing care for the latter stages of terminal cancer. She was already in another nursing home but we were not satisfied with the quality of care and arranged to move her to Belong Morris Feinmann. The care and attention she received at Belong Morris Feinmann was beyond compare. Belong Morris Feinmann gave her back her dignity and she was able to end her days feeling safe and cared for. Nothing was too much trouble for the wonderful staff.

How likely would you be to recommend Belong Morris Feinmann? Extremely Likely

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Average Rating:   5 out of 5

Deborah Baker, General Manager at Belong Morris Feinmann responded to this review on 05 Feb 2018:

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your aunt and it is crucial to us that we make people's time with us as special and positive as possible. I will ensure your kind words are shared with the village team, thanks again.

I cannot rate Belong Morris Feinmann highly enough. With experience of other care homes, BMF ranks at the very top.
The staff in their care both of residents and relative is outstanding.
Nothing was too much trouble. The facilities and food are great too. Everyone smiles. It is a care home with a heart.

How likely would you be to recommend Belong Morris Feinmann? Extremely Likely

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Average Rating:   5 out of 5

Deborah Baker, General Manager at Belong Morris Feinmann responded to this review on 30 Jan 2018:

Thank you for taking the time to submit your lovely review of Belong Morris Feinmann. I will ensure your comments are shared with the staff team.

I find the home to be of a very high standard both care and facilities. I will certainly recommend it to friends and I have already done with visitors.

How likely would you be to recommend Belong Morris Feinmann? Extremely Likely

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Average Rating:   4.9 out of 5

Debbie Baker, General Manager at Belong Morris Feinmann responded to this review on 24 Nov 2017:

Thank you very much for taking the time to provide this positive feedback. We aim to maintain high standards at Belong Morris Feinmann; we are so delighted to hear this has been your experience.

It's a lovely bright environment and there are peaceful and well-laid out garden areas. All the staff are kind, gentle and patient and have been there for me as well as our mother, who has dementia. There are many types of events and activities on to cater to all tastes. My brother and I are very happy and grateful that we moved our mum here and would definitely recommend it.

How likely would you be to recommend Belong Morris Feinmann? Extremely Likely

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Average Rating:   4.8 out of 5

Debbie Baker, General Manager at Belong Morris Feinmann responded to this review on 14 Nov 2017:

Thank you very much for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village to know that this is appreciated.

This is a new, well designed and very comfortably furnished care home. What makes this establishment differ from most other care homes, is that it is split into separate households, each with its own facilities. There are only about 12 residents to each household. Carers are highly committed and motivated. The ratio of carers is one to every two or three residents. The care home has exceeded all expectations and my mother's health and wellbeing has improved dramatically as a result.

How likely would you be to recommend Belong Morris Feinmann? Extremely Likely

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Average Rating:   4.8 out of 5

Deborah Baker, General Manager at Belong Morris Feinmann responded to this review on 20 Oct 2017:

Thank you for taking the time to submit your review of Belong Morris Feinmann. We are delighted to know that your mother is happy and settled here and that the dedication of our village staff teams is making a difference. We will ensure your kind words are passed on.

Belong Morris Feinmann has, without doubt, changed my mother's life. It is unlike any old age home I have ever visited. It is as near to home living as is possible.

The staff are fantastic, residents are treated like hotel guests. I am looking forward to moving in myself one day!

How likely would you be to recommend Belong Morris Feinmann? Extremely Likely

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Average Rating:   4.9 out of 5

Deborah Baker, General Manager at Belong Morris Feinmann responded to this review on 20 Oct 2017:

Thank you for taking the time to submit your review of Belong Morris Feinmann and for your kind words. The staff teams work hard to maintain high standards at Belong Morris Feinmann and so we are delighted to hear this has been your experience.

My mother said to me 'I like them and they like me' pointing to the staff and residents.
This new 'Belong' concept is brilliant in practice, maybe because of the fantastic people employed.
No depressing droopy atmosphere here!
My mother is frail but enjoying and benefiting from great care, is happy and so are her daughters.

How likely would you be to recommend Belong Morris Feinmann? Extremely Likely

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Average Rating:   5 out of 5

Tracy Brookes, Marketing Supervisor at Belong Morris Feinmann responded to this review on 22 Sep 2017:

Thank you for taking the time to submit your review of Belong Morris Feinmann. Our staff team will be delighted to read your kind words and we will ensure they are shared with everyone. We will aim to keep our services to such a high standard and hope your mother will continue to be very happy here.

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Bed Vacancies

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Awards / Recognitions

March 2013

Care Home Provider Award

Recipient: Belong Ltd

Date: Wednesday 13 Mar 2013

more details

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Care Home Idol 2016

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