Belong Morris Feinmann

Was not told that majority of service users have dementia. Given a very nice bedroom but on a floor where I am the only user not suffering from dementia. Am on a waiting list for a better room but there is no possibility of this happening. Go to another floor for evening meal but even there we 5 are well out numbered by dementia clients. One man keeps entering my room and tries to get into my bed!

I have been living at Belong Morris Feinmnann for 9 years in a 2 bedroom apartment and living independently but with the possibility of using all the amenities in the Village. At the moment I can cater for myself. There care I see being given to the less fortunate is extremely wonderful.

Staff treat her with kindness and dignity

Mum moved into Belong in February from another Residential care setting. So far the care she has received from the team on Juniper has been amazing. She has settled in much more quickly than we expected and the referrals to all of the different care agencies have been really efficient. As a result we are confident that her needs both in terms of her day to day care and her medications are being well managed.

As a family, we will always be grateful for the love, respect and outstanding care shown to Mum during her final years. Belong Morris Feinmann gave her a safe, caring and enriching environment, and we cannot thank Carolyn, Olive team and all the staff enough for everything they did.

My mother receives excellent care at the Belong, all the staff are incredibly kind and treat Mum with respect and dignity. Criticisms - the policy of never moving residents means that Mum has had to put up with a man wandering into her room which really upset her, and currently there is a lady who constantly shrieks. The household often smells which Mum doesn't notice but we do. However, the most important thing is the attitude of the staff. Save as above, any concerns we have are addressed immediately. The staff know us as well as knowing Mum. Their treatment of Mum could not be improved.

We unfortunately had to move my mum into Belong Morris Feinmann, due to her Alzheimer's diagnosis. We have seen a massive shift in her happiness and well being. The family are so grateful to all the staff, from the night care team, her one to ones.. to the chefs. I like that there's always something going on, whether it's a baby group with singing, local walks or in-house music events. It's a lovely, welcoming environment and I would highly recommend it to anyone looking for a happy, caring place for their loved ones.

Staff are extremely helpful and friendly and seem to really care for the residents. The set up works well with the bedrooms surrounding a communal lounge and kitchen area so there is always somewhere the residents can sit and watch things.

Mum has been at Belong Morris Feinmann for almost two years and we have felt lucky the whole time. I have never seen a care home that comes close to what we have at Morris Feinmann. Mum lives on Olive Household, where she is so loved and understood and cared for and where the staff make me feel like part of the family whenever I come to see her. The activites that take place in the Venue every week day are just wonderful. Mum goes to choir, chair yoga, music therapy and many more activities every day. She goes to a gym appointment every week (which is more than I manage!) And all within the safe space of a care home which has removed so much stress and worry from us and replaced it with a certainty that our beloved mum is being looked after beautifully. Thank you to all involved - I honestly can't imagine her living anywhere better.

Belong is a fantastic place where i feel comfortable leaving my auntie happy and content knowing that they will look after her as i would. Staff are amazing and give their all, its really relaxed and very much like a hotel. Highly recommend.

I have found that the carers are excellent and empathic. This applies to those who work in the hub, especially.but also to others who one sees casually and volunteers.Activities that include and encourage residents involvement are excellent.

Friendly, caring environment, generally well supported by communication with relatives. It would be good to see greater choice of food, including fresh fruit (and fewer high-sugar puddings). Rich programme of cultural activities.

Thank you so much

Staff are caring and provide a consistently excellent level of personal care and emotional support. Mum enjoys hugs and kisses and likes to sit with staff and wander around with them when they are working. Mum has advanced dementia and the staff are very patient and have learnt how to manage her dislike of person care and wherever possible to let her sleep get up when she's ready. Mum's eating is erratic and she's offered tea and toast if she refuses the prepared meal. The staff use the distraction technique to avoid confrontation and disturbance for the other residents. Mum is mostly relaxed and content in spite her extreme confusion and low level of cognitive function. Mum's health needs are well managed by referral to the GP team when an infection is suspected.

With heartfelt thank

I'm very happy to recommend them without hesitation; my parents simply could not have been better cared for

Throughout my time interacting with staff and management, I was always listened to and treated with kindness and respect.

A huge thank you to all the Belong team members on this journey that have also supported us as a family..

The ongoing care and support given to dad on Juniper Household is excellent. Sally and the team are kind, caring and bring a sense of fun to everyday. There are actvities within the village and on the households for residents to join in with if they wish. Last week the Juniper Team put on a Spanish themed party with decorations, buffet, music, dancing and a quiz, which the household residents really enjoyed. Members of the senior management team and other staff from around the village also popped in to join the party. Moving dad here was the best thing we did, he has started living and enjoying life again :)

The team were so caring and helpful, demonstrating kindness, stimulation and support for my friend. They always kept the family informed of any requirements or changes during his declining health and even took time to attend his funeral, which we all appreciated. The team responded quickly to his needs and worked tirelessly to maintain his dignity. My friend enjoyed music sessions, afternoon tea and even made some new friends. Its often the small, caring touches that make such a big difference to someone at this stage of life. I would highly recommend BMF.