Oakbank Care Home

Oakbank, off Rochdale Road, Harpurhey, Manchester M9 5YA
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9.7 89 Reviews
  • Oakbank Care Home, Manchester
Oakbank Care Home is a comfortable facility, staffed by a qualified team who respect the personal rights and privacy of each individual while adhering to recognised care methods and current regulatory practice.

Versatile care forms include provision for residential and nursing needs, with the team also experienced in the challenges of dementia care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1100
  • Self-Funded Nursing Care: £1000 – £1200
  • RESPITE Self-Funded Residential Care: £1000 – £1100
  • RESPITE Self-Funded Nursing Care: £1000 – £1100

Our fees are based on dependency levels and therefore may alter, please feel free to contact the home to discuss further.

These prices are only a guideline, please contact Oakbank Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sindu Saju (Manager)

Local Authority / Social Services

Admission Criteria

  • admission after assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome, please respect protected meal times 12:30 till 1:30 and 4:30 till 5 :30

Parking

  • parking outside the building

Oakbank Care Home Reviews (89)

Total of 89, showing 61-80
9.7

Oakbank Care Home has a Review Score of 9.7 (9.686) out of 10, based on 34 reviews in the last 2 years. Over all time Oakbank Care Home has 89 reviews.

Overall Experience

  • 54
  • 31
  • 3
  • 1
  • 0

Date Published

89
4
15
34
55

Review from Tracy S (Great-Niece of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so caring and look after everyone as if they are one of the family. The staff go above and beyond nothing is too much trouble. Thank you for the care you gave to my uncle.

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Review from Anthony D (Grandson of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother wouldn't be here today if it wasn't for Oakbank Care Home and their brilliant staff who have nursed her back to health from a very poor state. The staff are very caring and attentive and the facilities are very well maintained.

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Review from Thomas J (Husband of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel welcome and treated with respect. The staff are very helpful and kind.
I just wish a bit more could be done to help her walk and regain her confidence.

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Review from L H (Granddaughter of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and approachable. Furniture is a little dated. Overall a nice friendly place.

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Review from John C (Husband of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the short period my wife was here everybody on the staff were very friendly and helpful.
Thank you very much.

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Review from C D (Relative of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and approachable.
Very caring.
Food very good and plentiful.
Plenty of activities and exercise group.
Pleasant, sheltered garden area.

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Review from Paul C (Son of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was amazed at the care given to my mother in the 2 yrs she stayed at Oakbank. Great care, great staff, not only cared for my mother but were very concerned about my health, having been diagnosed with cancer.

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Review from James C (Son of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakbank has/is a lovely care home. I cannot thank the staff enough for all their help and support.
They have helped my mother in any area she has required.
Although her room is nice, the door stop has not been working correctly for a while and the TV and aerial does not fit correctly.
We would recommend
Oakbank, as they have helped my mother's quality of life.

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Review from Joan M (Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived here beginning of March, I have been satisfied with the service I have received. Everyone has been helpful and caring, I cannot complain.

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Review from Marjorie G (Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have been helpful, friendly.

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Review from Rita R (Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had an excellent stay at Oakbank. Staff were excellent in every way. Care, helpful. Next and most of all, kindness and cheerful.

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Review from Frank U (Husband of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakbank staff were very caring to both patient and relatives.
Oakbank was clean and pleasant.

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Review from George C (Nephew of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had my auntie in Oakbank Care Home. She was looked after very well and she was very comfortable. I have no problems with this home.

Reply from Jagjit Sandher, Operations Director at Oakbank Care Home

Thank you, George, for taking the time to complete a review. It is great to hear how happy you were with the care provided to your Auntie at Oakbank.

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Review from Katrina A (Daughter of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in the care home for 3 months before returning home but as things didn’t work out at home she returned back to Oakbank and was welcomed back by all the staff. She is treated with dignity and respect and the staff are always happy to help with any queries or help mum with any needs she has
even though they are extremely busy they find the time for my mum, she is well looked after and kept safe and the food is my mums favourite, she has some lovely friendships with her carers there now which helps her social awkwardness and stubbornness as she has dementia and struggles to trust new people but at Oakbank nothing is to much trouble for mum and I thank all the staff for there kindness towards her.

Reply from Jagjit Sandher, Operations Director at Oakbank Care Home

Thank you for your review Katrina.

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Review from D C (Daughter of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care my mam is receiving and she is always happy and content when I visit her and the staff and management are all lovely and caring.

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Review from Lynn S (Daughter of Resident) published on 11 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Oakbank from the hospital in March 2017. At first I was a bit put off by the negative online reviews, however, I found these to be untrue.
The staff are all very lovely, approachable and dedicated to the residents. They are organised and run a smooth home.
There were only 2 issues;
1)
Shortage of staff - every single day was short staffed. Agency workers covered a lot of shifts and the residents do not know them.
2) Activities/days out. Is a small range of activities but are no outings, days out, cinema, lunch trips. All the residents I spoke with complained about the boredom.
My mum progressed so well in the care of Oakbank that she has now returned home. Something we (her family) did not think possible. I recommend and would be happy for my mum to return.

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Review from Marie C (Granddaughter of Resident) published on 2 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience in visiting my grandmother in this care home is that I feel satisfied with the care she is receiving. I feel she is happy here and contented and settled. The carers are friendly to me. I feel she's getting the help she needs and I'm happy for her to stay here for the upcoming future.

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Review from Marie H (Daughter of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found as a family that as this is our first experience of a member of the family going into a home it is very good.
The staff are very helpful to us answering all our questions and always having time to spend with any member of the family if there is ever that we need questions answered.
They
are fantastic/patient with mum.

Reply from Jagjit Sandher, Operations Director at Oakbank Care Home

Thank you for taking the time to complete the review.
It is great to hear the positive experience you and your family have had coming to Oakbank.

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Review from A B (Son of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakbank Care home is a lovely home situated in North Manchester. The staff in there are very polite and very helpful. They can't do anything wrong. The home itself is always clean and they take care of their residents very well. I would recommend this care home to anyone who needs care in later life.

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Review from S C (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had no problems overall and if I have, I have had a chat with the staff or the manager over it. I like the care home, my dad has been upstairs for a few years, but now he is on the nursing side. My dad is very poorly and all the staff have been great to him, even the upstairs staff have come
to see him. I think some of the agency staff they use could be more experienced and should know more of what to do.

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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Oakbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for Oakbank Care Home is calculated as follows: ( (294 Excellents x 5) + (95 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 404 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakbank Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

Kelly

Kelly Green

Job Title: Residential Care Manager

Joined: 2007

My name is Kelly Green, and I have dedicated over 22 years of my life to the care profession—a journey driven by a deep passion for supporting others. From the very beginning, I knew that working in care was more than just a job for me; it was a calling. Over the years, I’ve grown in experience, compassion, and leadership, and today I proudly serve as the Residential Manager at Unity Homes.


I joined Unity Homes 8 years ago as a Senior Care Assistant. Through hard work, continuous learning, and the support of an incredible team, I progressed to Deputy Manager and eventually into my current role.


Every day in this field brings new challenges and meaningful moments, and I truly believe in the power of teamwork to overcome obstacles and deliver exceptional care. For me, person-centred care is at the heart of everything we do, ensuring that each resident is treated with dignity, respect, and personalised support.


Leading with empathy and dedication, I strive to create a warm, professional environment where both staff and residents can thrive.

Geethu

Geethu Baby

Job Title: Nursing Care Manager

Joined: 2023

My name is Geethu, and I began my career in healthcare after completing a Bachelor of Nursing degree from Mahatma Gandhi University. Since 2014, I’ve had the opportunity to work in various nursing roles that have helped me grow both professionally and personally. I started as a Theatre Nurse, where I built a strong clinical foundation and developed a deep appreciation for teamwork and patient-centred care. My journey continued through positions as a Staff Nurse, Deputy Ward Manager, and eventually, Ward Manager at North Manchester General Hospital, where I led the Trauma Orthopaedic Ward with pride and purpose.


Over the years, I’ve become passionate about leading with compassion, supporting staff, and delivering the highest quality care. I enjoy mentoring junior nurses, solving problems, and driving improvements through initiatives like LEEL (Listening, Exploring, Enabling, Leading). My strengths include leadership, team coordination, clinical excellence, and clear communication. As I now step into the next chapter of my career in a Nurse Manager role at Oak Bank, I’m excited to bring my experience, dedication, and love for nursing into a role where I can continue making a meaningful difference.

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