Arden Court

My first impression; efficient, caring, staff looking after Mother. She seems happy and I feel happy with the care she is receiving.

Thank you for making me feel welcome, I am looking forward to returning in the next few weeks.

The situation was clearly explained to me and again my concerns were alleviated.

My Mum was in Arden Court for 19 months, I was relieved of the stress the moment one of the staff became manager she listened to family concerns, really listened, the atmosphere was so much happier and the staff appeared happier, my family could not have coped without the care for my Mum and my family (Day and night staff) when my Mum reached end of life. Thank you to every one of you.

Arden Court is a very suitable and well-run establishment.

Thank you to everyone who takes care of our precious lady we wouldn't hesitate to recommend you all.

My uncle is always treated kindly and looked after well. He can be quite challenging at times.

My uncle is a resident here. He loves it here. There's a real sense of community and all the staff treat him as a member of family and we are comfortable knowing he is cared for.

During his stay the staff became like family who genuinely cared for my dad and me. I felt reassured knowing he was being well looked after. As his health declined, I was allowed to visit my dad as often and whenever I needed to and the care and support from the team continued after my dad passed away. I will always remember Arden Court with such fondness.

All the staff do a top job, nurses always on the go from morning till they go home. Always knock on your door to see if you're ok and need anything if you ask for something and they're busy at that moment they will always come back and try to get the task done.

Overall the care given is of a good standard. I must stress though the weekend does require more staff. No sign of management at the weekend and very hard to get hold of anyone via telephone which is not ideal. The staff are helpful and give a good experience for the residents including entertainment to engage them however more activities to engage the mind are needed! Clean facilities and food are of a good standard.

Mum is settled and well looked after.

My wife is being looked after very well. Her carers are always very pleasant and do all they can to keep her safe and satisfied.

Staff are very friendly, professional and very caring. Look after the residents with all their hearts. Always kept spotless and activities fantastic when residents are able to attend. Management first class, cannot do enough as all nursing staff as well.

I have a relative being cared for at Arden Court, and I have experienced nothing but kindness to all the residents there. The way they speak and care for the residents is extremely warmhearted and compassionate. Nothing is ever too much for the staff. Management is very supportive and friendly and shows a real genuine devotion not just to her job but to the residents and all of her staff members. I would recommend Arden Court to any person needing to be cared for.

We are delighted with the care my mother-in-law is receiving at Arden Court. Staff are very approachable, friendly and attentive. The environment is always clean and tidy. The quality of meals is very good and varied.

From day one, the staff are all very nice, polite, and approachable. Nothing is too much trouble for them. My gran is always clean and well cared for. From walking in the door to visiting in my gran's room, it is clean and clutter free and smells nice throughout.

My mother-in-law has been a resident of Arden Court since March 2022. We could not be more pleased with the care provided to her. All the staff are helpful and friendly. She has a lovely room overlooking the gardens and has really settled into her new home. She is looked after really well and enjoys the activities provided. She especially loves her trips out to church or a coffee and this really makes her happy.

We chose Arden Court following a discussion with the manager who was really helpful from the start and reserved a lovely room with a garden view for my mum. During my mum's stay at Arden Court, we have been really pleased with the quality of care. Also, staff go the extra mile to make Arden Court a home from home. They take my mum out and also take her to church. The staff have a common sense and helpful approach which is refreshing. Whenever we call or ask for anything, nothing is too much trouble.

Happy with the care, feel very good with the service and the staff are very helpful, very good home.