Pendleton Court Care Home

22 Chaplin Close, Chaseley Road, Salford M6 8FW

Pendleton Court is located in a quiet, residential area just outside Salford. This delightful home offers residential, residential dementia and nursing care.

Living at Pendleton Court

Pendleton Court offers a choice of places in which to relax, dine, socialise and exercise. Popular spaces include the hairdressing salon and the café, with the home having specially designed furnishings for maximum comfort throughout. The pleasant courtyard garden, looked after by some of our Residents, is a great place in which to catch up with friends and relatives. All comfortable bedrooms and living areas are easily accessible by wheelchair.

The home’s dedicated, caring team has created an attractive family atmosphere, encouraging everyone to eat together, and to plan and celebrate special occasions. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

Group: HC-One

Person in charge: Ann Gregory (Home Manager)

Local Authority / Social Services: Salford City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 58

Rooms with ensuite WC: 56

Facilities & Services: Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Pendleton Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Pendleton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Pendleton Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.368 for Pendleton Court Care Home is calculated as follows: ( (111 Excellents x 5) + (89 Goods x 4) + (18 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 223 Ratings = 4.368

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.776 Points relating to the number of positive Reviews for Pendleton Court Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 9 Reviews ÷ 11.6 Target = 0.776

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Pendleton Court Care Home has a Review Score of 9.1 (9.144) from 19 Reviews


Average Ratings

  • Excellent
    10
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pendleton Court Care Home?

  • Extremely LIKELY
    14
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Pendleton Court Care Home

  • Daughter of Resident/Service User
    7
  • Sister of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • Resident / Service User
    2
  • more

Mum was transferred there for end of life, nursing care. It has a homely, friendly feel and is very clean. However, we are sorry we chose Pendleton Court.

How likely would you be to recommend Pendleton Court Care Home? Extremely Unlikely

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Average Rating:   2.5 out of 5

Clare Sheehan, Care Advisor at Pendleton Court Care Home responded to this review on 27 Mar 2018:

Thank you for your feedback about Pendleton Court. We are very sorry that you were dissatisfied with the service provided at the home. As your concerns have been raised with us directly they have been fully investigated and you will receive a full response which details our findings and the action we have taken to address areas of concern.

My father has been in Pendleton Court for nearly 2 years now. During this time he has constantly been well cared for. He is as content as it is possible for him to be and this is due to the care and affection he receives from the staff. They are so kind and considerate of him.
They do everything for him with compassion and with dignity in mind.
When he wants he is included in the activities and made to feel special if included. Room and clothing always clean.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

The care my mum receives is excellent, second to none.
My mum is treated with care, compassion, empathy and dignity.
She is socially stimulated. There are numerous social events, concerts and outings.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I can review frontline staff with a genuine opinion, but not management due to lack of contact. I find all carers in contact with my wife to give excellent care and treat with the utmost dignity and keep me well informed about her welfare and wellbeing. I thank the staff from the bottom of my heart for the way they have cared and tended my wife.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

The staff are always patient and understanding, taking the time to explain what's going on.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

My mum attends Pendleton Court and Worsley Lodge for daycare and respite. She is very happy when she attends and has made some friends which is nice to see. She says the food is good and she always comes home full up. The staff are very good, especially because she does need quite a lot of care. I really do think that HC One tried in every way to provide an excellent level of care and the care homes are run in exactly the same way.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My sister has been a resident at Pendleton Court Care Home for nearly 3 years and is settled and comfortable there. The staff are very caring and friendly.

How likely would you be to recommend Pendleton Court Care Home? Likely

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Average Rating:   4.6 out of 5

Staff are all very friendly. Care for service user OK.

How likely would you be to recommend Pendleton Court Care Home? Likely

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Average Rating:   3.8 out of 5

My aunt required complex care as she had multiple health and psychological issues alongside dementia.
Pendleton Court Care Home was the best place I could for her. It is a very optimistic are home where the residents are treated with great love, respect and dignity.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Staff were excellent. Caring, patient, always treating residents with respect and kindness. Lively outdoor activities and visits arranged to occupy and stimulate residents.

How likely would you be to recommend Pendleton Court Care Home? Likely

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Average Rating:   4 out of 5

My mother was a resident at Pendleton Court Care Home for the final months of her life. She was treated with great dignity and respect by all the staff who dealt with her needs with sensitivity and care. Towards the end of her life, staff helped Mum through difficult times. They were also very supportive to members of the family, dealing sensitively with us as mum's conditioned deteriorated. Our overriding feeling about Pendleton Court Care Home is one of kindness. The staff at all levels were kind, not because of a slogan on a wall or phrase on a website, but because they wanted to do their best for the family. We will never forget their kind support.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mother has only been in this home since last October but with the staff and nursing staff, I believe I feel part of a family. They are all great. They keep me informed at all times. The activities are fantastic. The entertainment is great. They keep you involved by a monthly calendar.

Mum has her hair done every week. They do her nails. The carers keep me informed of what mum has been doing. She could not get out of a car when she first came in, she was hoisted. They do not have to do that now. Fantastic!

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I would like to say how fantastic the care provided for my Mum in her stay at the care home was.
Every member of staff there treated her (and us) with love, respect, compassion and dignity, especially in her final days.
Knowing that Mum was safe and well cared for made her passing away a lot easier for us.
Thank you so much for everything.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care at Pendleton Court Care Home was very good. I felt my husband was always in good hands. Most of the staff seemed to have a real connection with him. At the end, we were helped enormously, by the way kindness and understanding of the staff involved. I was allowed to stay and cuddle my husband hours after his death. This gave me so much peace. Thank you all.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Best home I have ever seen. Trust them to do it right.
Excellent atmosphere. Spotless, which we would expect. Carers interact with residents all the time, they encourage them to sing or dance if there is music, all endlessly patient with restless and confused people. They are kind with a capital K

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have recently been attending daycare at Pendleton Court Care Home and cannot speak highly enough of the high standard of care I received. I could not fault the home itself the staff or the food. I would not hesitate to recommend Pendleton Court Care Home to anybody who required respite or day care. They would receive a first class service in a first class nursing home.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My brothers care since he has been admitted to Pendleton Court has been excellent. The staff are very good with understanding his needs. I can't praise the staff enough. The new manager is excellent and lots of positive improvements have been made.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My wife has been in the care home five months now and I have been delighted with the overall treatment she has received, from carers, nurses and management included, they keep the patients occupied a lot of the time with activities and entertainment etc. The cleanliness of the home is first class and the facilities for visiting relatives and friends excellent. All in all this home should be proud of itself.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Welcoming, met the manager and admin staff. I didn't think I would be happy as there are poorly people here. Since I have met a friend and other residents and we had a coffee morning, which I thoroughly enjoyed. No negative at all. I also met a lovely lady who does the activities (she is made for the job).

How likely would you be to recommend Pendleton Court Care Home? Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

January 2018

Team Kindness in Care Award

Recipient: Pendleton Court Care Home

Date: Wednesday 24 Jan 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Pendleton Court Care Home