Pendleton Court Care Home

Mum has been a resident since March 2021 after a short stay in hospital where it was decided it was no longer safe for her to live on her own. She settled very quickly into Pendleton Court and has been very contented throughout her time there. The staff are lovely. They obviously care for mum and make me and my family very welcome on our weekly visits. They have done their very best throughout the pandemic to protect staff and residents, but also to give families access to their loved ones when circumstances have allowed and this has been really appreciated. I have received regular newsletters showing the different activities that have been organised and that mum had been involved in. Special thanks for the WhatsApp photos of mum. They have been lovely to receive and really made a difference.

I would also like to mention that they have regularly kept me informed of his situation concerning all his medicines. A big thank you.

Mum has settled well into the home, believing it is her home. Mum has dementia, which is difficult for our family. Since January the support staff have got used to her mannerisms, reading her like a book. They are able to get her to smile again, crack jokes and even manage to satisfy her sweet tooth. Unlike many homes, they understand the importance of a loved one's family. Opening up to face to face visits quickly and now allowing us to take mum out and about. Staff keep us updated, share precious moments via WhatsApp and when things go wrong, stay with my mum at the hospital, staying past their finishing time - as they care. Although many of the staff we haven't seen, it will be nice to put faces to names soon. Absolutely, pleased and made our 'guilt' at putting mum into a home easier, knowing they care and she is settled. Thank you.

Just want to say a big thank you to a staff member for taking me and my mum to an important eye hospital appointment in Manchester. It was very kind of her to take us, she went above and beyond her duties.

I have worked very closely with the activities coordinator to bring a bit of fun and happiness to the residents with donations of Christmas gifts, drinks and keeping morale high through the lockdown. Before covid, I had the pleasure of meeting residents regularly at the monthly tea dance Swinton Palais, they are all very happy and well cared for and nothing is too much trouble for the team at Pendleton Court. Looking forward to seeing them all again when things get back to normal.

I have had association with Pendleton Court for several years and have always found the staff committed to the well-being of the residents. The home itself is well presented and very welcoming. The staff work tirelessly to maintain dignity and interact with the residents in a positive way. Prior to the pandemic, there were various forms of entertainment to motivate and help maintain the social interaction with the residents including days out and social afternoons. During the pandemic the Activity Coordinator has diversified their approach to the activities offered to the residents to maintain positive outcomes. By networking with various local community groups there has been constant support for the residents in the forms of Treat afternoons, Christmas Gifts, Easter gifts, Mother's day treats, social media musical concerts, Baby Therapy dolls and many more. A very positive place with the resident's health and well-being paramount.

We chose Pendleton Court after a zoom viewing with one lady who is in charge of entertainment. We just loved how she organised entertainment for the residents within the Covid restrictions. Mum has settled really well into Pendleton Court, and this is due to how lovely all the staff are, but in particular, how fabulous she and her team are in keeping the residents entertained. Mum always looks lovely, and the longer she is there, the more settled she is. Yes, she has bad days due to her dementia, but she is now having more good days once again. Pendleton Court has taken the worries we had away. She is safe and always looks lovely. Mum says the food is lovely. Not been into Pendleton Court yet due to Covid, so the next questions are the best guess.

My uncle had to move in to care just before Christmas 2020 after some time in hospital. It has been a very difficult time because I haven't been able to visit him in the hospital or in the care home due to covid restrictions. This has been impacted further by the fact that I live in the south of England and have been unable to travel out of my area due to lockdown. Having said that, the staff at Pendleton Court have been brilliant. I send my uncle a letter each week via one of the carers, which she kindly prints off for me. She then sends me photos of him receiving the post, as well as other photos of him getting fresh air, having a coffee etc. In addition to this, I and other members of our family have regular Zoom calls with him. It was his birthday recently, and everyone made a fuss and decorated his room with balloons. He looks happy and well. We are all really grateful to the staff at Pendleton Court for their kindness and care, and I am looking forward to seeing him in person soon.

Mum moved into Pendleton Court after a very traumatic period during lockdown where her dementia deteriorated significantly over a very short period of time. In her previous placement, lockdown resulted in the closure of all activities and the restaurant. Since moving to Pendleton Court, what a difference! The new manager filled us with confidence, and the care and support offered by all staff from the top-down, along with the wide range of activities on offer have really settled Mum down quickly. The activities coordinator leads a full range of activities with enthusiasm and sends us photos and videos each week to show what Mum is up to. Mum says the food is lovely, and it's so nice not to have to cook for myself. We haven't yet been able to see inside, and whilst the outside may need a little TLC, it's what's on the inside that counts. We've got our mum back, calm, happy and making friends. Great care is given in very difficult circumstances. Thank you, everyone!

I'm very impressed with the care that my mum and dad have receiving from Pendleton Court Salford. The care staff at the care home, are very polite, curious and very professional. They all go out of their way to help and assist with my parent's care. Unfortunately, my dad passed away on the 12th of January 2021, after only spending 20-days with my mum. The whole family were devastated. Nothing was too much trouble for the staff. They guided us through the process of what we should be doing. One lady at the care home has taken my mum under her wing and has gone that extra mile to make sure that my mum is felt wanted and not left on her own through this very difficult time. The care home sent her to my dad's funeral, to help and assist with my mum, which we appreciate. We are constantly getting regular updates on my mum, regarding her health and all the activities that my mum gets involved with. A big thank you to the manager and all the care staff, but especially one particular lady.

My review is based on the last 3-months. My mum has been in Pendleton Court for nearly 11-months... 2 weeks before Covid hit us all. All the staff at the home are great and work extremely hard. They have a great entertainment coordinator who keeps the residents engaged in varied activities. Thank you to all at Pendleton Court.

Our mum was transferred to Pendleton Court in December following a long stay in hospital. Although initially discharged to the home for residential and respite care, mum really needed nursing care which the team acted on straight away. As a family, we were constantly informed of mum’s condition. The level of care and compassion given to mum and all the family from staff both on residential and nursing was first class. Their key focus was making sure that mum was kept as comfortable and as pain-free as possible, whilst always treating her with complete and utter dignity. Her wellbeing was always their priority. Whilst the care for mum was key, the support and compassion we received from the manager and all her team at Pendleton Court was over and above our expectations. As a family, we take great comfort from the fact that our mum had the best possible care in the last few months before she sadly passed away and we will be forever grateful for all the team at Pendleton Court.

My mother was in fairly urgent need of respite care and this was our first time entering this world and it was a daunting prospect to try to find a facility that would be safe, provide excellent care and treat her with the respect she deserves, especially considering we couldn't visit and look around any properties. We decided on Pendleton, mainly based on reviews, the locality to us, their excellent communication and the "look" of the place. Our initial 2 week period has passed and she has now been a respite resident for 4 weeks (and counting) and there has been a remarkable improvement in her mental and physical wellbeing. She is well cared for, well fed and well entertained. The communication with the staff has been first class, as we have navigated GP's, chemists, Social Services and Covid vaccines together. I would also like to add a mention for the team member who leads her care team as she has been my point of contact and even provided me with pics from her hair and nail salon session.

I have not been able to go to the home to visit my mum since the middle of March but before that, I found the home to be a friendly environment - the cafe especially. I like the entertainment they have and the different people like animals coming to visit. I used to like the paintings on the wall and the things they used to make, but the management made them take the paintings etc off the wall saying it is demeaning but as a visitor, I thought it was a lovely gesture because my mum has vascular dementia and is going backwards to when she was a child. To see what the home has achieved in bringing my mum (they have even got her singing the old songs) some kind of a life that should not be taken away from them. The carers in the home are great even down to the lady in the laundry. I think there could be a bit more variety in the meals, I bet you could count on one hand how many of this generation eat curry and yet that is on the menu.

Very friendly staff, very caring for mum. Nothing seems too much trouble, the staff are brilliant. They notify us of any problems with my mum and contact me as soon as possible which has been great in these troubling times of Covid-19.

Home is always kept clean and the carers that care for my mother are excellent and I am really pleased with the overall treatment Mum is receiving.

Lovely people - look after my mother very well. Room always clean.

Pendleton Court Care Home is one of the best care homes so far I have seen. All the staff are really good and friendly. They look after all the residents with dignity and cleanliness is top-notch.

Such a lovely care home and lovely staff.

I worry about my nan constantly but I know she's happy and the staff are very caring. She gets on with them and I see their relationships are genuine. After every visit, I feel more relaxed about my nan. I'm grateful to Pendleton Court Care Home and all the staff. Thank you.