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The Willows Care Home

1 Murray Street, Higher Broughton, Salford, Greater Manchester M7 2DX
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The Willows Care Home, Salford
The Willows Care Home, Salford
The Willows Care Home, Salford

The Willows Care Home, makes an excellent contribution to the lives of older and vulnerable adults in Salford, all of whom receive quality and personalised care.

Trained staff are available throughout the day and night, supporting the resident's personal interests and promoting an active daily life, while maintaining an atmosphere that is relaxing and homely.

Care Provided by The Willows Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,100 - £1,300£1,100 - £1,300
Residential Dementia Care£1,100 - £1,300£1,100 - £1,300
Nursing Care£1,300 - £1,500£1,300 - £1,500
Nursing Dementia Care£1,300 - £1,500£1,300 - £1,500

Our fees are based on dependency levels and therefore may alter, please feel free to contact the home to discuss further.

Contact The Willows Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Soniya Matthew(Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (2)

Visiting

  • visitors welcome all day , please respect protected meal times

Parking

  • Secure parking within the home with disabled access.

The Willows Care Home Reviews (62)

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9.9

The Willows Care Home has a Review Score of 9.9 (9.857) out of 10, based on 23 reviews in the last 2 years. Over all time The Willows Care Home has 62 reviews.

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Showing 62 reviews matching selected criteria
Review from Jackie S (Daughter of Resident) published on 20 July 2026 Submitted via Postal Card
Overall Experience

I feel like my mother is getting good care from the staff so far.

Reply from Soniya Mathew, Home Manager at The Willows Care Home

Thank you so much for your lovely review. It was a pleasure supporting your mum, and we truly appreciate your kind words. We are delighted that you had a positive experience with us. Your feedback means a great deal to our team and motivates us to continue providing the best possible care and support.

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Review from Tracey M (Resident / Service User) published on 10 July 2026 Submitted via Website
Overall Experience
I have been here at The Willows for 11 days and can only compare it to a 5* hotel.
Everyone has gone out of their way to make me feel welcome and I promise to learn everyone's names. My health and mental health were at rock bottom when I arrived but day by day I can feel my mood lifting, this is down to the generosity of the carers and management. I don't think it could get any better, my family are delighted with my improvement,
Watch this space for a further update.

Love is in the air everywhere I look around.

Reply from Soniya Mathew, Home Manager at The Willows Care Home
We sincerely thank you for your thoughtful review. We are grateful that you feel welcomed at The Willows and that your wellbeing has improved. Our team remains dedicated to compassionate, person-centred care, and your feedback is greatly appreciated by all staff.

We are honoured to support you and look forward to continuing to do so.

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Review from Janet G (Sister of Resident) published on 14 May 2026 Submitted via Postal Card
Overall Experience

When my sister had to go into a home I was given a couple of home The Willows was the second home I looked at the moment I walked through the door and met the lady on reception and the manager I just knew this would be the home for her. The staff are wonderful and caring and the home is got everything she needs the home is clean and always met with smiling face also my sister is happy.

Reply from Soniya Mathew, Home Manager at The Willows Care Home

Thank you so much for your kind words. It really means a lot to our team to know that our care and support have made a positive difference. We're always striving to provide the best possible environment for our residents, and your feedback is truly appreciated

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Review from Karen H (Daughter of Resident) published on 24 April 2026 Submitted via Website
Overall Experience
I cannot speak highly enough of the care my mum received during her 4-week stay From the very beginning, the staff were incredibly kind attentive and professional making what could have been a difficult time feel reassuring and Supportive for both my mum and our family
Every member of the team treated her with genuine compassion dignity and respect They took the time to get to know her as a person. not just a resident, which made a huge difference to her comfort and wellbeing Communication was excellent throughout - we were always kept informed and felt confident she was in safe hands
The environment was warm clean and welcoming. and it was clear that the staff take great pride in maintaining high standards of care. Nothing ever felt like too much trouble, and their patience and kindness never went unnoticed

Thank you all for the exceptional care and Support you provided It truly means a lot to our family.

Reply from Soniya Mathew, Home Manager at The Willows Care Home

Thank you so much for taking the time to leave such a kind review. We truly appreciate your thoughtful words and are pleased to know that you and your family felt supported and cared for. It means a great deal to our whole team.

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Review from T S (Daughter of Resident) published on 25 February 2026 Submitted via Postal Card
Overall Experience

Excellent care home. Very pleased my mum loves being at The Willows.

Reply from Soniya Mathew, Home Manager at The Willows Care Home

We truly appreciate your kind feedback. Knowing that our care makes a positive difference to your family means so much to us. Thank you for your trust and support.

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Review from Susan O (Sister of Resident) published on 25 February 2026 Submitted via Postal Card
Overall Experience

The staff have always been very helpful and welcoming nothing is too much trouble. They looked after our brother giving lots of care and attention to him.

Reply from Soniya Mathew, Home Manager at The Willows Care Home

Thank you for your lovely feedback. It means a great deal to our team and encourages us to keep providing the best care we can. We truly appreciate your trust in us.

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Review from A J (Son of Resident) published on 13 February 2026 Submitted via Website
Overall Experience

Overall the home has a lovely atmosphere and it is evident that the staff work hard to create a safe comfortable and engaging place for residents.I am truly grateful for the dedication and professionalism shown by everyone at Willows care home.

Reply from Soniya Mathew, Home Manager at The Willows Care Home

Thank you so much for taking the time to share this feedback. It truly means a lot to hear such kind words from someone close to our team. Im glad the experience was a positive one, and I appreciate the support. Please know that were always here to help and committed to keeping that standard of care moving forward.

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Review from Karen M (Daughter of Resident) published on 4 December 2025 Submitted via Postal Card
Overall Experience

My dad John has been here for 7 weeks. We as a family have had nothing but exerlent care. My dad has had nothing but exerlent care never seen him looking so well for quiet a while would have nothing negative to say at all definitely recommend all the staff are realy so caring and loving.

Reply from Soniya Mathew, Home Manager at The Willows Care Home

Thank you so much for taking the time to share such a positive comment. We truly appreciate your kind words and are delighted to hear that your family's experience has been so positive.

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Review from D B (Daughter of Resident) published on 14 November 2025 Submitted via Postal Card
Overall Experience

My mum went into The Willows in June, since she has been in there she has had a new lease of life, she has settled in well and joins in with everything. I am very pleased with The Willow Care Home.

Reply from Soniya Mathew, Home Manager at The Willows Care Home

Thank you so much for your lovely review. We're truly grateful for your kind words and delighted that your loved one feels happy and well cared for here. It means a lot to the whole team.

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Review from Susan W (Wife of Resident) published on 6 November 2025 Submitted via Postal Card
Overall Experience

My husband has settled at The Willows Care Home and when we have visited the staff are exceptional keeping us all informed about his health and well being. Loves music and likes to sing along with everyone. No complaints from us.

Reply from Soniya Mathew, Home Manager at The Willows Care Home

Thank you so much for taking the time to leave a review and share your experience at The willows care home. It's lovely to hear that your husband is happy and settled here at the willows.

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Review from Elaine W (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card
Overall Experience
Staff are caring and wonderful angels, mum is kept clean, happy and valued.
Her room is lovely and kept very clean.

Could not be more happy with her fantastic care.

Reply from Soniya Mathew, Home Manager at The Willows Care Home

Thank you so much for your kind words about our care staff. I will be sure to share your feedback with the team.

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Review from Ann J (Wife of Resident) published on 19 June 2025 Submitted via Postal Card
Overall Experience

I like the way the home is run, it is clean and the staff are always on hand for any queries and they have a lot of patience with the residents. My husband has been at the Willows for two years, he looks on it as his home, it makes me happy to see him so content.

Reply from Soniya Mathew, Home Manager at The Willows Care Home

Thank you so much for taking the time to leave a review about your experience with the willows care home. We truly appreciate your feedback. Your comments have been shared with the staff who are always motivated by kind words and thoughtful reflections.

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Review from C S (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card
Overall Experience

The Willows Care Home is overall very good, the staff are friendly and always on hand. If and when you need them and always keep you up to date with things going on. Thanks to all the staff for making The Willows a safe and welcoming place for our Dad.

Reply from Soniya Mathew, Home Manager at The Willows Care Home

Thank you so much for your kind words and thoughtful feedback. We are pleased to hear that you had a positive experience with our care home and that our team was able to provide the care and support to your dad.

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Review from Catherine D (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card
Overall Experience

Nothing is too much for the staff; they go above and beyond for the residents.

Reply from Soniya Mathew, Home Manager at The Willows Care Home

Thankyou for your kind words. I will pass your comments onto the staff. We thoroughly enjoy looking after your Dad.

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Review from S C (Granddaughter of Resident) published on 2 June 2025 Submitted via Postal Card
Overall Experience

My grandma receives wonderful care here. We know she is safe and cared for. The staff are so friendly and wonderful. We love it.

Reply from Soniya Mathew, Deputy Manager at The Willows Care Home

Thank you so much for your kind words! We're incredibly grateful for your continued support and for sharing your positive experience with us.

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Review from R D (Son of Resident) published on 29 May 2025 Submitted via Postal Card
Overall Experience

My mother has been a resident at the Willows Care since only 2024. I am very happy with the care and attention which she has been getting over the last 10 months or so. The staff are very attentive to her health angle requirements and are very quick to notify me if any change should occur to her.

Reply from Soniya Mathew, Deputy Manager at The Willows Care Home

Thank you so much for your kind words. We truly appreciate you taking the time to share your experience with the willows care home. Our team works hard to provide a warm, supportive, and respectful environment for all our residents, and it's wonderful to know that our efforts are making a difference.

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Review from Simon F (Son of Resident) published on 9 May 2025 Submitted via Postal Card
Overall Experience

Facilities are excellent for the purpose. Staff are outstanding and level of care and attention is superb. Management/admin runs the place extremely well.

Reply from Justine Campbell, Home Manager at The Willows Care Home

Thank you for your kind words and for taking the time to share your experience with us.

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Review from Carole D (Daughter of Resident) published on 23 January 2025 Submitted via Website
Overall Experience

My dad is a resident there. Staff and management team are lovely and very hard workers. My dad is very clean, his room is very clean to0, he's very happy there too, everyone goes above and beyond. Food is lovely too.

Reply from justine campbell, Home Manager at The Willows Care Home

Thank you for your kind words I will share this with our team. We are glad dad is happy and apart of The Willows family.

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Review from Christine B (Sister of Resident) published on 22 January 2025 Submitted via Website
Overall Experience

What a lovely run-up to the festive season. The Xmas decorations were an absolute delight. The entertainment for the residents, families, and friends was wonderful with lots of fun. The busy staff always make time for a friendly smile and chat. I feel confident my brother is well looked after and I enjoy my visits. Credit to all.

Reply from justine campbell, Home Manager at The Willows Care Home

Thank you for your kind words. We always ensure that we go all out when celebrating festive seasons and decorate the home. We are glad you also enjoyed your self and we are planning many more to come and hope you continue to come.

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Review from Lorraine S (Daughter of Resident) published on 21 January 2025 Submitted via Website
Overall Experience

Excellent care home all treated like family, staff are wonderful, very caring, very helpful, such lovely people. Food fantastic, everything spot on. We as a family were worried about dad but he loves it there staff keep them occupied at all times, always something going on, couldn't ask for better place for him to be. Fabulous your'e all angels, thank you so much for your excellent love and care.

Reply from justine campbell, Home Manager at The Willows Care Home

Thank you for your kind words and we will ensure that your lovely feedback will be passed onto the staff. It is a pleasure to look after Dad and glad he is apart of the Willows family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 January 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for The Willows Care Home.

Upcoming Events

There are no upcoming events for The Willows Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Willows Care Home.

Accreditations

There are no accreditations posted yet for The Willows Care Home.

Meet the Team (1)

Soniya Mathew
Soniya MathewJob Title:Registered ManagerJoined: 2009

I am the Registered Manager, with extensive experience in leading and managing care services to provide safe, high-quality, and person-centred care. I am passionate about creating a positive environment where residents feel valued, respected, and supported, while ensuring that the service continues to meet the highest standards of care.

I joined Unity Homes in 2009 and have developed a strong understanding of our service through a variety of clinical and leadership roles. This experience has given me valuable insight into all aspects of care delivery, staff support, quality improvement, and effective service management.

Alongside my management experience, I have a strong clinical nursing background, having qualified as a nurse before moving to the UK to further develop my career in health and social care. My clinical knowledge continues to support my approach to leadership, enabling me to understand the individual needs of residents and promote safe, effective, and compassionate care.

I have completed the Level 5 Diploma in Leadership and Management for Adult Care, which has strengthened my skills in leading teams, maintaining quality standards, and driving continuous improvement.

As Registered Manager, I believe in building strong relationships with residents, families, and colleagues. I am committed to creating a warm, welcoming, and supportive home where residents can enjoy the best possible quality of life and where staff feel valued and empowered to deliver outstanding care.

Frequently Asked Questions about The Willows Care Home

What types of Care is The Willows Care Home registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Willows Care Home have?

There are 46 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Willows Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room are some of the Facilities & Services.

How far is The Willows Care Home to the centre of Salford?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows Care Home to verify any information. View our terms and conditions. The Willows Care Home has an Enhanced Service -more info.