Barchester Arbour Court Care Home

Buxton Lane, Marple, Stockport SK6 7QL
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9.8 63 Reviews
  • Barchester Arbour Court Care Home, Stockport
Arbour Court is a modern home set in beautifully landscaped gardens situated on the edge of Marple on the Cheshire and Derbyshire border.

The facility provides first-class 24 hour nursing and expert care for people with dementia in their Memory Lane Community and also offer a brand new premier facility known as The Ashwood Suite with larger, more luxurious rooms.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person and craft varied activity schedules to meet everyone's personal interests.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1310

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Arbour Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa O'Neil (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Barchester Arbour Court Care Home Reviews (63)

9.8

Barchester Arbour Court Care Home has a Review Score of 9.8 (9.806) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Arbour Court Care Home has 63 reviews.

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Reviewer Connection to Barchester Arbour Court Care Home
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Review from Margaret O (Wife of Resident) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The entire staff at Arbour Court are, without exception, brilliant, caring, professional, always cheerful and above all compassionate. They treat my husband with respect at all times and ensure he still has his dignity. The general manager and finance manager have been nothing but helpful. Although
the fees are high, the home is good value for money because it gives the family peace of mind that our loved one is receiving the best of care. I cannot fault the home in any way. I would thoroughly recommend Arbour Court to anyone looking for a care home for a loved one.
Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home

Thankyou for your positive feedback Margaret, i am pleased to know you have peace of mind knowing your husband is well cared for, i know it was a difficult decision for you to make. I will also make sure this feedback is passed on to the team on the first floor, they will be pleased to know you feel this way. This is what we strive for, for our residents and families here at Arbour Court.

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Review from M C (Husband of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my wife needed end-of-life treatment, my daughter and I visited Arbour Court. We were so impressed! The building was bright and clean and the staff warm and friendly. When my wife moved in, her room was nicely decorated, with good lighting and little touches, like photo frames provided. During
all my visits over 5 weeks, I never saw residents treated with anything other than compassion and respect. My wife's team of carers were so caring and good-humoured, forming a lovely, even affectionate relationship with her and the family. A wonderful team of medical staff monitored her condition regularly and she received effective medication to control pain and distress. Her family and friends were also very well looked after; we could not have asked for better.
Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home

Thankyou for this heart felt review, it was an honor to care for such a lovely lady.Our aim is to care passionately not only for our residents but for their families too, especially at such difficult times.I will ensure this is passed on to all the team involved, as i am sure they will be proud of the care and support they give

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Review from C T (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring for my mum was an isolating experience - she looks well - she looks young - in shops & cafes, people had no time or patience for her & that experience isolated us both. Since Mum moved to Arbour Court, I no longer feel alone. I have 20/30 other people around me who understand and care! I became
isolated from friends & family, & now I feel we've all become part of an extended family. The caring environment has benefited us all. Allowing residents to live with their dementia - live in their world is commendable - thanks.
Reply from Lisa ONeil, General Manager at Barchester Arbour Court Care Home

Thankyou for such a lovely, heartfelt review. I am so glad you feel supported and no longer alone, and that you think of us all as extended family. A big part of our care is also to care and support family's and friends as we understand the impact it has on everyone involved.I will pass your feedback to all the team as i am sure they will feel proud and humbled.

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Review from Valerie R (Friend of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend moved into Barchester Arbour Court Care Home just over two years ago and I have visited her most weeks since then. On every occasion, my friend has been very well cared for, well-presented, comfortable and as I would here for her.
Staff on every occasion have been friendly, helpful and supportive,
that includes all staff, those on reception, cleaners, nursing staff.
Reply from Lisa ONeill, General Manager at Barchester Arbour Court Care Home

Thank you for the lovely feedback Valerie. I am happy that all the team make you feel welcome and supported. It is nice to know that you feel your friend is well cared for, that is always our aim for our residents to feel comfortable and content with their care. I will handover to all the team your positive feedback. It means a lot and I am very proud of the way our staff deliver care not just to our residents but to their loved ones too.

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Review from M M (Wife of Resident) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I just want to thank all the staff at Barchester Arbour Court Care Home. My husband has been there a long time now. When I go to visit him, the staff are all lovely, pleasant and I really feel they care for me as much as my husband. The home is beautiful and my husband is spotlessly clean even though
he's bedridden. Very high regards to this place.
Reply from Lisa ONeill, General Manager at Barchester Arbour Court Care Home

Thank you for the lovely feed back. I will feedback to the team who I am sure will be proud that you feel cared for as much as your loved one does. We take great pride in what we achieve here at Arbour Court as a team for our residents, their family and friends.

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Review from H H (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by all the team here is exceptional. People are provided with individualised care and with such care and compassion. A brilliant environment for people to live their best lives surrounded by people who genuinely care.
Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home

Thank you for your lovely feedback, I will feedback to all the team who will be very proud to know their care does make a difference. We strive to support our residents to live the best way possible and make it their home.

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Review from Ann S (Friend of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the management and staff for looking after my best friend, they are all caring and will do anything they can to make the residents feel at home and at ease. It is a lovely care home, very clean and the lounges are very pleasant to sit in, the residents' rooms are lovely, meals
are very nicely cooked and served with staff on hand to help others who need it.
Plenty of entertainment and gardens for them to sit out in the nice weather.
Would definitely recommend Barchester Arbour Court Care Home, one of the nicest homes I have visited.
Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home

Thank you, Anne, for the lovely feedback, as a home manager, I am always proud of all our team for making Arbour Court the home it is. I will pass on your feedback to housekeeping, the kitchen staff and of course, the care staff for all their hard work and dedication as feedback like this makes our jobs all worthwhile. I am pleased you were happy with all our services for your loved one.

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Review from A S (Son-in-law of Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A caring kind helpful friendly care home with an emphasis on caring.
Nothing is too much trouble.
They all work as a team seamlessly, everyone knows what is needed in a calm, professional manner.
All the staff are a credit to Barchester.
Thank you, Arbour Court.
Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our services where required. Thank you so much for the positive comments regarding the home and team who work hard to deliver high-quality care. I will pass this on to the team.

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Review from Edwin D (Husband of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfactory. Staff very kind and considerate. Always made welcome.
Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you for your positive comments regarding our home and team who work hard to deliver high-quality standards of care at all times. I will make sure I pass this on to the team.

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Review from A G (Friend of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited many care homes but this has to be rated one of the best. The care given to my two dear friends is beyond anything I had hoped for.
Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you for your positive comments regarding our home and the team that works hard to deliver high-quality standards of care at all times. I will make sure this is passed on to the team.

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Review from Alan B (Husband of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The attention to patients by staff on first floor is excellent. They maintain a clean and pleasant atmosphere regardless of resting time.
Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home

Thank you for your lovely review.
We value all feedback as this helps us to improve our service where required.
Thank you for the positive comments regarding our home and team, we work hard to deliver high-quality standards of care at all times.

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Review from J M (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wonderful home for my mum, lovely caring staff, lovely food with option for my mother to choose from.
Clean and tidy and smells lovely, great activities offered to everyone with each individual need in mind.
I feel that Arbour Court is the best care home in the area and I can rest at ease knowing
that my mum is well looked after.
Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home

Thank you so much for the positive review.
We value all feedback as this helps us to improve our services where required.
Thank you for the positive comments regarding the home and team who work hard to deliver high-quality standards of care at all times.

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Review from Mary S (Daughter of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident at Arbour Court and after a very daunting experience looking for a nursing home for Mum, I felt a huge relief from the moment I walked into Arbour Court.
My only worry was Mum wouldn’t get a place. Thank God she did.
The whole atmosphere is caring, the staff are exceptional and
treat residents like their family. In fact, it is one big family. Compassion, care, and interest in each resident is carried out in a professional calm and friendly manner by all staff.
Management is outstanding and a credit to Barchester.
Thank you Arbour Court for helping our family to feel more at ease with Mum in a home, knowing she is receiving outstanding care.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Arbour Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from W E (Daughter of Resident) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident since 2018. As someone who had no faith and trust in care homes, I can honestly say Barchester Arbour Court Care Home is amazing.
The staff are beyond wonderful, caring and will do anything for you.
Residents are treated with respect and as one of the family.
In the
last few weeks, upon my father's deterioration, it has been care on another level, they have made Dad and my family so comfortable, always providing refreshments, updates and friendly support and the ultimate care package to ensure Dad's last few days are as pleasant and comfortable as possible.
I can’t thank the team enough and wouldn’t have a qualm recommending them as ‘simply the best’, you’re all amazing!
Reply from Lisa O'Neill, General Manager at Barchester Arbour Court Care Home

Thank you so much for the lovely review, we value all feedback as this helps us to improve our services where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times.
I will pass your feedback to the team on the ground floor.

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Review from Thomas M (Husband of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good in every way. Thank you.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Arbour Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Peter B (Husband of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is being cared for by all the staff as if she were a family member of them all. The quality of the care is exceptional, as is the accommodating, and the food is well prepared/cooked and served.
Most importantly, she is treated with dignity and respect.
Thank you all.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Arbour Court Care Home

Thank you for your lovely review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents.

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Review from Duncan C (Son of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and professional. Arbour Court is very clean and tidy and very well staffed, who are all caring.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Arbour Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Christine G (Friend of Resident) published on 26 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner's mum has been at Barchester Arbour Court Care Home for the last seven months, her care is excellent, the staff are hard working and go over and above to make sure that all the residents are happy! They are also friendly when we go to visit.
Reply from Lisa O'Neill, GM at Barchester Arbour Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Anita F (Friend of Resident) published on 25 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would wish to thank the manager and all the staff who worked tirelessly to make Armed Forces Day a huge success.
Our special thanks goes to the activities coordinator who facilitated this special event on behalf of the residents and their families.
The singer was in fine voice, with the residents,
as they remembered special moments with their loved ones and friends with the song, "We'll Meet Again". And meet again they certainly did; he met his old school chum from Tintwistle. Who has made his home at Arbour Court Care Home, Buxton Lane, Marple.
People danced, waltzes, marched and waved flags. The whole event was followed by a delicious high tea, sandwiches, cream cakes and glasses of Prosecco (non-alcoholic) toasted the special day. We then all retired to the garden. To witness a beautiful rose tree being planted by a veteran of the Royal Signals Regiment and another veteran of the Royal Navy. What a terrific day! Hip, hip, hurray. Thank you.
Reply from Kelly Tatton, GM at Barchester Arbour Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from William C (Husband of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Excellent and caring staff.
Good food and everywhere is very clean.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Arbour Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Barchester Arbour Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Barchester Arbour Court Care Home is calculated as follows: ( (162 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 196 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Arbour Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (3)

Lisa

Lisa O'Neil

Job Title: General Manager

My name is Lisa and I’m the General Manager here at Arbour Court Care Home.


I have worked for the NHS and Care Home sector for almost 12 years as a Registered General Nurse, Nurse Manager, Deputy Manager and Clinical Lead.


The Care Home sector for me is the most rewarding and satisfying and I feel it’s where I belong and thebe.


I appreciate being a part of the dementia journey not only caring for the residents but also getting to know the families, working alongside the staff to make a positive difference in people’s lives and ensuring that those live as comfortably as possible within our home.


I am fortunate and enthusiastic to be the General Manager at Arbour Court, I look forward to welcoming you to our home.

Costa

Costa Gavrilla

Job Title: Head of Chestnut Community

Hi, I am Costa and I am the Head of the Chestnut Unit here at Arbour Court.


I graduated from nursing school in 1990 in Romania and worked as a paramedic in my country and gained experience in nursing in Israel.


We offer dementia care here at Arbour Court and I am responsible for supporting staff to ensure that we provide a high standard of care to residents.

Johanne

Johanne Wilson

Job Title: Administrator Joined: 2020

I joined the team as the administrator at Arbour Court in May 2020. I have many years of experience in administration and accounts and achieved the qualifications in NVQ Levels two and three in business and administration. Even though it is a very busy environment, I love the challenge of the role. I love to care for the staff and families, primarily in the financial part of the role.

Frequently Asked Questions about Barchester Arbour Court Care Home

What types of Care is Barchester Arbour Court Care Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Arbour Court Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester Arbour Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Barchester Arbour Court Care Home to the centre of Stockport?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Arbour Court Care Home to verify any information. View our terms and conditions. Barchester Arbour Court Care Home has an Enhanced Service - more info.