Barchester Arbour Court Care Home

Buxton Lane, Marple, Stockport SK6 7QL

Arbour Court is a modern home set in beautifully landscaped gardens situated on the edge of Marple on the Cheshire and Derbyshire border.

The facility provides first-class 24 hour nursing and expert care for people with dementia in their Memory Lane Community and also offer a brand new premier facility known as The Ashwood Suite with larger, more luxurious rooms.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person and craft varied activity schedules to meet everyone's personal interests.

Group: Barchester Healthcare Ltd

Person in charge: Beverley Davies (Manager)

Local Authority / Social Services: Stockport Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Arbour Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Barchester Arbour Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Barchester Arbour Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.789 for Barchester Arbour Court Care Home is calculated as follows: ( (136 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 166 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Barchester Arbour Court Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 9 Reviews ÷ 12 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Barchester Arbour Court Care Home has a Review Score of 9.5 (9.539) from 14 Reviews


Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Arbour Court Care Home?

  • Extremely LIKELY
    14
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Arbour Court Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

I believe my Mother is very well looked after and cared for.
I did not tick value for money as I have nothing to compare it with.
I am kept informed of any changes in my Mother's condition and have regular updates on her care plan.

How likely would you be to recommend Barchester Arbour Court Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Mum had a one week period of respite.
We found all of the staff very polite and respectful, showing a high degree of care and kindness.
Mum was treated as an individual and with respect.

How likely would you be to recommend Barchester Arbour Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Bev Davies, GM at Barchester Arbour Court Care Home responded to this review on 18 Apr 2018:

Thank you Lorraine for your kind words relating to the care your mother received at Arbour Court. It was a pleasure to care for her and we hope that you will think of us again should the need for respite arise. I will pass on your positive thoughts to the staff. Thank you very much.

My friend was admitted from hospital on 9 February. She has vascular dementia and is very frail. I have found the staff to be caring, helpful and knowledgeable. As a result, her physical health has improved although she is largely bedbound. Communication is good and visiting arrangements very flexible.

How likely would you be to recommend Barchester Arbour Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Beverley Davies, Senior General Manager at Barchester Arbour Court Care Home responded to this review on 13 Apr 2018:

Thank you for your kind words regarding the care and staff at Arbour Court. It is, and will continue to be, a pleasure to care for your friend during her stay with us.

My mum was a resident at Arbour Court for nearly 4 years. During this time she was treated with kindness, compassion and a high standard of care. I would like to take this opportunity to thank all the staff for all their care to both my mum and family. A fantastic staff team, one to be congratulated for their professionalism and care.

How likely would you be to recommend Barchester Arbour Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Care by the staff for my mother throughout her 33 months stay was first rate. The nursing and care staff were always efficient, caring and kind to my mother and to family, whatever pressure of work they were under. The staff always made time for relatives and were at all times compassionate as well as professional. They were also open and honest about mums condition and treatment and prospects. Having visited other dementia care facilities locally. I would say Arbour Court.

How likely would you be to recommend Barchester Arbour Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

We, the family are extremely satisfied regarding the care, welfare and safeguarding of our father afforded by the staff and management of Arbour Court.
We have total peace of mind and know the staff always follow procedure when informing us of any situations, mishaps, accidents or incidents involving our dad. (These are not multiple occasions but as mentioned - peace of mind).

How likely would you be to recommend Barchester Arbour Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Since the day my dad went into Arbour Court he has been looked after impeccably, both in cleanliness and clothing. His skin has never been so good, no more sores or ulcers.
The staff tend to his needs and are always polite and caring with him. They take the time to talk to him even though he does not always respond.
This home always smells nice and is clean.

How likely would you be to recommend Barchester Arbour Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Very pleased with standards achieved.

How likely would you be to recommend Barchester Arbour Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Due to the deterioration of mums dementia, it was an emotional decision to move mum into a care home, however, mum has now been resident at Arbour Court for over 12 months and is extremely happy there. Everyone at Arbour Court is warm and friendly generating a very positive and peaceful atmosphere and the genuine care they give is excellent. Everyone is treated with such kindness and respect and they consistently ensure mum and all residents are given the help and support they need 24 hours a day. After looking at many other care homes I can honestly say this is the best.

How likely would you be to recommend Barchester Arbour Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

After reviewing about 30 homes in 2010, my son chose this home after 2 others had been tried and found wanting. They have looked after my wife (with Alzheimer's) superbly well, both on private money and now on state funding. There was no shortfall fee and all the staff are very helpful and caring and I have even learned some Tagalog with their help.
We consider this the best in the area.

How likely would you be to recommend Barchester Arbour Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My husband wasn't with you long, but the time he spent with you was quality. The staff couldn't have been more caring. "Everything" about Barchester Arbour Court Care Home was first class, I just wish he'd been there longer. They evoke kindness itself to me and I never felt alone. Their quiet, calm way of dealing with things was an inspiration. We as a family couldn't fault the care they provided. I would recommend Barchester Arbour Court Care Home to anyone who loves their family and wants complete all round caring.

How likely would you be to recommend Barchester Arbour Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father fell seriously ill some time ago and though staff in the hospital were kind and caring the way hospitals work meant he was moved around a lot growing confused and weak. Finally he was found to be too ill to return home but not able to benefit fro. further time on a ward. Thank goodness for Arbour Court. From his first day, over a year ago, he has known nothing but kindness, compassion and respect. His room is wonderfully personal and the whole place is well equipped to meet a range of needs. The food is fresh and the menu varied. It is not "home" but it is as close as we could wish. We are always made welcome and we have no doubt that this will continue.

How likely would you be to recommend Barchester Arbour Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband is walking for England, when he first went in the home but the staff made sure he ate food walking about in there. They have always been wonderful people to look after him and keep him going. Unforunately because he fell over when walking he has now been in bed for 3 1/2 years because his body has deteriorated but unfortunately this is what happens in life. The new doctor who came to the practice 2 3/4 years ago is wonderful and comes to the care home to see all the residents individually.

How likely would you be to recommend Barchester Arbour Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Barbara Cameron, General Manager at Barchester Arbour Court Care Home responded to this review on 15 Mar 2016:

Thank you Kath for your kind words of appreciation. Unfortunately your husband did have a fall and with advanced dementia sometimes a fall can further accelerate the condition but with the staff here and your loving care and regular visits he is having the best possible care and attention anyone could wish for.

I haven't rated all option categories excellent solely due to the financial constraints Arbour Court have to work within, I'm in no doubt with sufficient resources staff and management would ensure all residents receive excellent care 24/7 365 days a year with excellent facilities and activities. I'm very impressed by the obvious dedication and commitment of staff and management to provide the highest level of care they can and how warm, welcoming and inclusive they are with residents and relatives. I'm confident my Dad is in the best possible, affordable alternative to his own home his condition necessitates. He settled in quickly, appears comfortable and content when we visit 2/3 times a week, hasn't once mentioned 'going home' or attempted to leave with us in the 4 months he's lived there.

How likely would you be to recommend Barchester Arbour Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Arbour Court Care Home