Barchester Arbour Court Care Home

Buxton Lane, Marple, Stockport SK6 7QL
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9.8 63 Reviews
  • Barchester Arbour Court Care Home, Stockport
Arbour Court is a modern home set in beautifully landscaped gardens situated on the edge of Marple on the Cheshire and Derbyshire border.

The facility provides first-class 24 hour nursing and expert care for people with dementia in their Memory Lane Community and also offer a brand new premier facility known as The Ashwood Suite with larger, more luxurious rooms.

A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person and craft varied activity schedules to meet everyone's personal interests.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1310

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Arbour Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa O'Neil (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Barchester Arbour Court Care Home Reviews (63)

9.8

Barchester Arbour Court Care Home has a Review Score of 9.8 (9.806) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Arbour Court Care Home has 63 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Arbour Court Care Home
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Total of 63, showing 41-60
Review from H P (Daughter of Resident) published on 4 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has settled extremely well at Arbour Court following a very challenging time in her previous care home, due to her worsening dementia. The staff are lovely, very caring and thoughtful. She enjoys the activities and entertainment organised for the residents. It is a great relief for me that she is
in such a lovely (and safe) environment.
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Review from Claire A (Daughter of Resident) published on 13 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the last two years, Arbour Court have provided exemplary care to my mother who suffered from the latter stages of dementia. My mother was also at a very high risk of falling and had many other health complications. The care home manager was incredibly kind and sympathetic and was evidently liked
by the residents as he had such a caring nature and showed great compassion, whilst being efficient and knowledgeable. The nurses and carers also provided superb care to my mother who was very challenging. Like many dementia residents, her condition meant that it was not always possible for her to look clean and well groomed, as she would often become aggressive or aggravated if they tried to intervene. Thus it proved best that only her essential care needs were met, to a very high standard, in order to keep her comfortable and safe. I have nothing but praise for the care she received and the attentive and thoughtful approach of all those at the care home. Thank you very much.
Reply from Tracy Hough, GM at Barchester Arbour Court Care Home

Thank you very much for your kind comments. We are delighted to be able to care for your mother here at Arbour Court

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Review from E B (Wife of Resident) published on 13 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband's mobility has improved a great deal since moving to Arbour Court.
The staff are very friendly and they treat each resident with the utmost care and attention, seeing to their individual needs with patience.
My husband is enjoying his meals - particularly the homemade muffin with his afternoon
cup of tea which is a real treat.
Thank you Arbour Court.
Reply from Tracy Hough, GM at Barchester Arbour Court Care Home

Thank you for your kind feedback. It was a pleasure to care for MR B.

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Review from Anne (Partner of Resident) published on 13 December 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
Arbour Court do not tell me anything about what is going on regarding my loved one's health and welfare. My experience is that medication can be forgotten to be, or just not, re-ordered when it runs out which resulted in a really bad reaction in my loved one. My loved one has assessments or might need
extra care, perhaps because of bed sores, or have other things, like injections, opticians visits or something similar and I am not informed. A carer told me that they are not allowed to change pads at less than six hourly intervals when I asked somebody if they could put a fresh pad on. When I have asked for help for my loved one on more than one occasion, I was told there is no one available. I will say, though, that there are carers who are really lovely, dedicated and excellent in doing a really difficult job. By the same token, there are one or two less than helpful. The building was purpose built and, I think it is very suitable. The food, again, is excellent.
Reply from Tracy Hough, GM at Barchester Arbour Court Care Home

Dear Mrs M, Further to our discussion and meeting. Thank you for the comments you have made, I am sorry that the experience you have had in the past has not always been as you would expect. I hope that following our meeting we have been able to resolve these concerns and reassure you of our commitment to your loved ones care. You must feel able to talk through your concerns at the time to prevent them from causing you distress and we are always happy to discuss them with you. Kind regards, Senior General Manager.

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Review from C H (Daughter of Resident) published on 13 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum settled into Arbour Court from the moment she arrived. She is very content and happy there.
The staff are very caring, polite and respectful towards residents and their relatives. They deal with everything calmly and seem to have endless patience.
The atmosphere at Arbour Court is welcoming. The
staff are always friendly and they have a good rapport with the residents and relatives.
It is reassuring to be able to entrust Mum's care to people who genuinely seem to care for each resident and who are stoically committed to their work.
Reply from Tracy Hough, GM at Barchester Arbour Court Care Home

Thank you very much for the review. I will pass on the compliments to the team. We value your support and it is a privilege to care for your mother here at Arbour Court.

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Review from Mary W (Wife of Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased and satisfied with the staff who are nursing my husband. They are very caring and a happy staff.
Nothing is too much trouble.
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Review from Lynne W (Daughter of Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In-depth and informative review. Emphasis given that problems could be addressed at any time. Very professional.
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Review from David A (Husband of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff and carers are brilliant.
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Review from S H (Relative of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Stepfather, who had dementia, was admitted from hospital. Sadly he deteriorated quickly due to his illness. Although he was only at Arbour Court for six days his 'End of Life' care was outstanding with care for my Stepfather and consideration for the family. At every stage, we were kept informed.
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Review from David B (Son of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I believe my Mother is very well looked after and cared for.
I did not tick value for money as I have nothing to compare it with.
I am kept informed of any changes in my Mother's condition and have regular updates on her care plan.
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Review from Lorraine A (Daughter of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum had a one week period of respite.
We found all of the staff very polite and respectful, showing a high degree of care and kindness.
Mum was treated as an individual and with respect.
Reply from Bev Davies, GM at Barchester Arbour Court Care Home

Thank you Lorraine for your kind words relating to the care your mother received at Arbour Court. It was a pleasure to care for her and we hope that you will think of us again should the need for respite arise. I will pass on your positive thoughts to the staff. Thank you very much.

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Review from David A (Friend of Resident) published on 13 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was admitted from hospital on 9 February. She has vascular dementia and is very frail. I have found the staff to be caring, helpful and knowledgeable. As a result, her physical health has improved although she is largely bedbound. Communication is good and visiting arrangements very flexible.
Reply from Beverley Davies, Senior General Manager at Barchester Arbour Court Care Home

Thank you for your kind words regarding the care and staff at Arbour Court. It is, and will continue to be, a pleasure to care for your friend during her stay with us.

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Review from Janice I (Daughter of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident at Arbour Court for nearly 4 years. During this time she was treated with kindness, compassion and a high standard of care. I would like to take this opportunity to thank all the staff for all their care to both my mum and family. A fantastic staff team, one to be congratulated
for their professionalism and care.
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Review from Michael K (Son of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care by the staff for my mother throughout her 33 months stay was first rate. The nursing and care staff were always efficient, caring and kind to my mother and to family, whatever pressure of work they were under. The staff always made time for relatives and were at all times compassionate as well
as professional. They were also open and honest about mums condition and treatment and prospects. Having visited other dementia care facilities locally. I would say Arbour Court.
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Review from James M (Son of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, the family are extremely satisfied regarding the care, welfare and safeguarding of our father afforded by the staff and management of Arbour Court.
We have total peace of mind and know the staff always follow procedure when informing us of any situations, mishaps, accidents or incidents involving
our dad. (These are not multiple occasions but as mentioned - peace of mind).
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Review from A F (Son of Resident) published on 27 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the day my dad went into Arbour Court he has been looked after impeccably, both in cleanliness and clothing. His skin has never been so good, no more sores or ulcers.
The staff tend to his needs and are always polite and caring with him. They take the time to talk to him even though he does not
always respond.
This home always smells nice and is clean.
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Review from John B (Husband of Resident) published on 7 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with standards achieved.
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Review from Kath P (Daughter of Resident) published on 30 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to the deterioration of mums dementia, it was an emotional decision to move mum into a care home, however, mum has now been resident at Arbour Court for over 12 months and is extremely happy there. Everyone at Arbour Court is warm and friendly generating a very positive and peaceful atmosphere and
the genuine care they give is excellent. Everyone is treated with such kindness and respect and they consistently ensure mum and all residents are given the help and support they need 24 hours a day. After looking at many other care homes I can honestly say this is the best.
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Review from Derek B (Husband of Resident) published on 24 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After reviewing about 30 homes in 2010, my son chose this home after 2 others had been tried and found wanting. They have looked after my wife (with Alzheimer's) superbly well, both on private money and now on state funding. There was no shortfall fee and all the staff are very helpful and caring and
I have even learned some Tagalog with their help.
We consider this the best in the area.
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Review from Pat H (Wife of Resident) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband wasn't with you long, but the time he spent with you was quality. The staff couldn't have been more caring. "Everything" about Barchester Arbour Court Care Home was first class, I just wish he'd been there longer. They evoke kindness itself to me and I never felt alone. Their quiet, calm
way of dealing with things was an inspiration. We as a family couldn't fault the care they provided. I would recommend Barchester Arbour Court Care Home to anyone who loves their family and wants complete all round caring.
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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Barchester Arbour Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Barchester Arbour Court Care Home is calculated as follows: ( (162 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 196 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Arbour Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (3)

Lisa

Lisa O'Neil

Job Title: General Manager

My name is Lisa and I’m the General Manager here at Arbour Court Care Home.


I have worked for the NHS and Care Home sector for almost 12 years as a Registered General Nurse, Nurse Manager, Deputy Manager and Clinical Lead.


The Care Home sector for me is the most rewarding and satisfying and I feel it’s where I belong and thebe.


I appreciate being a part of the dementia journey not only caring for the residents but also getting to know the families, working alongside the staff to make a positive difference in people’s lives and ensuring that those live as comfortably as possible within our home.


I am fortunate and enthusiastic to be the General Manager at Arbour Court, I look forward to welcoming you to our home.

Costa

Costa Gavrilla

Job Title: Head of Chestnut Community

Hi, I am Costa and I am the Head of the Chestnut Unit here at Arbour Court.


I graduated from nursing school in 1990 in Romania and worked as a paramedic in my country and gained experience in nursing in Israel.


We offer dementia care here at Arbour Court and I am responsible for supporting staff to ensure that we provide a high standard of care to residents.

Johanne

Johanne Wilson

Job Title: Administrator Joined: 2020

I joined the team as the administrator at Arbour Court in May 2020. I have many years of experience in administration and accounts and achieved the qualifications in NVQ Levels two and three in business and administration. Even though it is a very busy environment, I love the challenge of the role. I love to care for the staff and families, primarily in the financial part of the role.

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