Newlands Nursing Care Home

122 Heaton Moor Road, Heaton Moor, Stockport SK4 4JY

Newlands Nursing Care Home, Stockport, Greater Manchester
Newlands Nursing Care Home, Stockport, Greater Manchester
Newlands Nursing Care Home, Stockport, Greater Manchester

Newlands Nursing Care Home is located in the pleasant residential area of Heaton Moor in Stockport, offering nursing, residential and respite care.

This friendly home offers a choice of four sitting rooms and four dining areas, all with specially designed furnishings for maximum comfort.

There is a room for residents wishing to pursue hobbies and interests, a
hairdressing salon, treatment room and a delightful family room. The pretty, landscaped garden, which is looked after by some of the residents, is a favourite location in which to relax and socialise with friends and relatives. All the bright and comfortable bedrooms and living areas are easily accessible by wheelchair.

The home’s chefs pride themselves in getting to know individual residents’ tastes and their fresh, nutritional meals can be altered to cater for dietary and cultural requirements.

Residents are cared for by experienced staff members who put kindness at the heart of everything they do.

Group: HC-One

Person in charge: Kay Harrison (Home Manager)

Local Authority / Social Services: Stockport Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: AIDS/HIV • Alcohol Dependence (past or present) • Asperger Syndrome • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 70

Shared Rooms: 1

Rooms with ensuite WC: 59

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Newlands Nursing Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 17 Jan 2018

Please contact us for information regarding our bed availability for nursing and residential residents.

Reviews

9 Newlands Nursing Care Home has a Review Score of 9 (9.049)

The Review Score of 9 (maximum of 10) for Newlands Nursing Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Newlands Nursing Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.424 for Newlands Nursing Care Home is calculated as follows: ( (139 Excellents x 5) + (65 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) + (10 Very Poors x 1) ) ÷ 224 Ratings = 4.424

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.625 Points relating to the number of positive Reviews for Newlands Nursing Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 9 Reviews ÷ 14.4 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend Newlands Nursing Care Home?

  • Extremely LIKELY
    17
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Newlands Nursing Care Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Whilst my mum was at Newlands Nursing Care Home she received very good care and most carers treated her with respect and looked after her well.
She was only there a short while but was treated well.

How likely would you be to recommend Newlands Nursing Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

As a family, we are extremely pleased with the ongoing care for our aunt at Newlands Nursing Care Home. She has been a resident for around 2 and a half years now and is extremely well cared for.

The home keeps us informed of any changes and contact us periodically to ask us about how we feel about the level of care for our aunt. We are safe in the knowledge that aunty is definitely in the best place. Thank you to all the staff and carers who do a fantastic job.

How likely would you be to recommend Newlands Nursing Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father spent the last year of his life at Newlands. The manager, admin staff and care staff made us so welcome when we visited. Dad received excellent care from the nursing staff and care workers, who always treated him kindly and respected his dignity. In the last few months, as his health deteriorated further, they made great efforts to talk to him reassuringly and to make changing his dressings and position as pain free as possible. The nurse made sure that medication and pain relief were reviewed regularly. We visited nearly every day, at different times of the day, and never saw or heard any resident being treated other than with kindness and respect.
The rooms are a good size and nicely decorated. The food is very good. A variety of activities is on offer, and families get a regular chance to meet the manager. My family would recommend Newlands to anyone who is making the difficult decision about a care home for their loved one.

How likely would you be to recommend Newlands Nursing Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Newlands is bright, clean and airy. The staff (both nursing and admin) are warm, friendly and attentive to both residents and visitors which is very reassuring.

How likely would you be to recommend Newlands Nursing Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very impressed. Clean, bright and welcoming. Lovely, happy friendly caring staff.
No nasty smells.

How likely would you be to recommend Newlands Nursing Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident at Newlands for two years, during that time my mother received excellent care at Newlands, I was most impressed by how the staff took the time to get to know my mother. I personally was most impressed by how hard working the staff are and how they looked after my mother. When my mother passed away many of the staff from Newlands attended her funeral and I expressed my sincere thanks to the staff and introduced the staff as my mother’s second family. It is never an easy decision to place one's loved one in a care home but I’m sure that the decision to place my mother in Newlands was the correct decision and that she received the best possible care in the last years of her life. I will always remember the care and compassion given to me by not only all staff at Newlands but especially the one staff member who stayed with my mother when she died and remained at work long after her shift had finished meeting me at the door and comforting me in my time of loss.

How likely would you be to recommend Newlands Nursing Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Poor

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Amazing staff, caring and helpful. Lovely home, clean, warm and welcoming.
My mum;s needs are met with dignity and respect. As a family, we could not ask for better.

How likely would you be to recommend Newlands Nursing Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff were very helpful and caring and did as much as they could within the very limited range of what was possible in my wife's case (not all of the ratings below are relevant to my wife's situation and I have left blank those which do not apply).

How likely would you be to recommend Newlands Nursing Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Everything is well organised with a happy atmosphere.

How likely would you be to recommend Newlands Nursing Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The Care our relative has received is nothing more than disgraceful. He had 4 falls which we were supposed to be advised about and we weren't. We arrived one night to see him shirtless and sat on his own. The home is in a disgusting state and I have images to share.

How likely would you be to recommend Newlands Nursing Care Home? Extremely Unlikely

Average Rating: 

 1.3 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Very Poor

Cleanliness: Very Poor

Treated with Dignity: Very Poor

Food & Drink: Very Poor

Staff: Satisfactory

Activities: Very Poor

Management: Poor

Safety / Security: Very Poor

Rooms: Very Poor

Value for Money: Very Poor

HC-One, Careline Team at Newlands Nursing Care Home responded to this review on 20 Feb 2017:

We are very sorry to hear of your concerns about the service you and your relative received within the home. The home is currently going through a period of refurbishment and therefore there are many areas of the home that are affected by the building work. In relation to the areas of concern around your relatives care, we are unable to investigate as we have no details. Please contact the manager of Newlands Care Centre if you would like a full investigation to take place.

The building and facilities at the care home are excellent as is the food served to the residents. We, my husband and I and other relatives of the residents in the basement, believe that the care home management should always ensure that there is a suitably qualified carer in the resident's lounge/dining area at all times during the day so as to be able to attend to the various needs of the residents. Too often there is no-one nearby.

How likely would you be to recommend Newlands Nursing Care Home? Extremely Likely

Average Rating: 

 3.6 out of 5

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Poor

Rooms: Good

Value for Money: Satisfactory

HC-One, Careline Team at Newlands Nursing Care Home responded to this review on 31 Jan 2017:

Thank you for your positive feedback about Newlands care home.
We have reviewed staffing levels and staff allocations and we are confident that all areas of the home are appropriately staffed at all times. We are sorry that you have experienced times when you have found no staff near communal areas, however this is due to carers providing personal care in bedrooms. During these times Residents have access to the nurse call system and therefore can summon assistance at any time.
We will continue to monitor staffing levels to ensure they remain commensurate with Residents’ needs.

My mother has become very settled and happy at Newlands Nursing Care Home. My mother has been a resident at Newlands Nursing Care Home for three years. The staff are friendly and helpful. They work hard to get to know residents and treat them with respect. Residents are seen as individuals and care is provided in a dignified way. Although the home provides residential and nursing care, the emphasis is on a homely environment and atmosphere. Any concerns we have had have been dealt with by discussion with the management team and resolved quickly. The newly refurbished communal areas are lovely.

How likely would you be to recommend Newlands Nursing Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

So far I have only positive things to say about Newlands Nursing Care Home, my grandma's care home. The friendly, knowledgeable and helpful staff are always on hand to help and treat her with care and respect. Her room is cleaned regularly and bathroom. She seems to be happy and well cared for and the food is nice and home cooked. She hasn't been there long and is on the high dependency floor so is just in her own room and interact with other residents at the minute.

How likely would you be to recommend Newlands Nursing Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been in Newlands since February 2016. After being in a hospital for four months and incontinent. We were overjoyed that the day after moving in she was fully dressed and happily sat in the lounge, from that day we have had nothing but satisfaction with mums care. The staff are very friendly and approachable and to see how mums face lights up when she sees them speaks volumes.
I was horrified to read the late CQC report and think there is a little too quoted on paperwork.

How likely would you be to recommend Newlands Nursing Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We had a very short but amazing experience of Newlands in Heaton Moor. My father was terminal and we knew the end was near. We transferred him from another home so he could be close for my mother and my family to spend as much time as possible with him. It was hard work arranging the transfer and it was only possible due to the immense effort and assistance from one of the main nurses who looked after him .

I have a lot of experience with care homes through my role as a clinical negligence lawyer and I am always looking for the faults. I can honestly say this home and the people who looked after my father were exceptional! My mother spent every day there and I and my family popped in regularly at various times night and day. It was always the same calm and dignified and always clean and fresh. My father had the most cruel of diseases, dementia, and yet the staff without exception were truly amazing . Thank you!

How likely would you be to recommend Newlands Nursing Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent service.

How likely would you be to recommend Newlands Nursing Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have nothing but praise for the staff at Newlands, they are all very helpful, kind and considerate both to my father and myself. My father enjoys the meals, and the friendly chats he has with the staff. I am a lot more settled about him because he doesn't feel lonely or insecure anymore and I know he is happy and safe.
You really have professional but caring staff at Newlands and I hope you appreciate them as much as I do.

How likely would you be to recommend Newlands Nursing Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My sister is a resident and receives really good care. I am most grateful to all staff.

How likely would you be to recommend Newlands Nursing Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My partner is permanent in Newlands for the rest of his life. He needs constant nursing care 24/7, he can't do anything at all for himself, he isn't living, he is existing. His life is watching television and sleeping. He can't get out of bed because of various strokes and other health issues. All the staff look after him 100% and all like him. Therefore it makes life more bearable. I am very pleased. The staff are brilliant.

How likely would you be to recommend Newlands Nursing Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Rooms: Good

Value for Money: Good

This home is very clean and tidy. Staff are very helpful. When I have asked for assistance. It was nice to see them having staff training (moving and handling).

How likely would you be to recommend Newlands Nursing Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

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Awards / Recognitions

May 2017

Kindness in Care awards

Recipient: Newlands Nursing Care Home

Date: Tuesday 23 May 2017

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Newlands Nursing Care Home