Newlands Care Home

122 Heaton Moor Road, Heaton Moor, Stockport SK4 4JY
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9.6 86 Reviews
  • Newlands Care Home, Stockport
Nestled within the the peaceful residential area of Heaton Moor, just outside Stockport, Newlands care home offers personalised residential and nursing care to older people.

The professional care team is always on hand to help you or your loved one, from settling in to reviewing care plans, every aspect of care is meticulously executed to offer the best experience.
The experienced and friendly Home Manager runs a tight ship, leading the team at Newlands to provide the kindest care possible to all residents.

Community is an integral part of life at Newlands, and the team is dedicated to supporting residents in building strong relationships in the Heaton Moor neighbourhood, by organising events with local schools, charities and businesses in the area.

Inside, this lovely, purpose-built home offers a choice of four sitting rooms and four dining areas, all with specially designed furnishings for maximum comfort. There is also a hobby room, hairdressing salon, treatment room and a delightful family room.

The premiere ‘Beeches Suite’ offers luxury hotel-style accommodation for elderly ladies and gentlemen who are currently living independently, but would like the added peace of mind that their care needs can be supported discretely. The 'Beeches Suite' has been luxuriously developed by a professional interior design team to meet the needs of the most discerning residents.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 72 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1438

These prices are only a guideline, please contact Newlands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Melissa Johnson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (72)

Newlands Care Home Reviews (86)

9.6

Newlands Care Home has a Review Score of 9.6 (9.648) out of 10, based on 15 reviews in the last 2 years.
Over all time Newlands Care Home has 86 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Newlands Care Home
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Total of 86, showing 21-40
Review from Caroline R (Daughter of Resident) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum couldn't be happier. Whatever time of day we visit, everything is exactly the same. Staff are kind, caring and really lovely with us and my mum. We couldn't wish for a better place for our Mum. She is very happy.
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Review from Lisa H (Daughter of Resident) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's very happy.
Nice staff.
She enjoys it here.
Food is very good.
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Review from Clare P (Niece of Resident) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home very clean.
Staff very attentive.
My aunt has been here since December 2021 and is given the utmost care.
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Review from K W (Son of Resident) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly care home and staff.
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Review from Julia C (Daughter of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When Mum first moved into Newlands we had a lot of teething problems and some more serious safeguarding issues which were reported. Things have settled down now and the vast majority of the staff are very kind and caring. Sometimes it feels to still be a bit short staffed though ie first thing in the
morning. My mum's main complaint though is the food, the menu is quite uninteresting and the food is badly cooked.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Newlands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We would like to apologise for the initial issues experienced when your Mother was admitted to the home; we are pleased these are now resolved. Regarding staffing levels, we use a robust dependency assessment tool which helps us to review and determine staffing levels including taking environmental factors into account. We acknowledge in the past concerns have been raised about food and menus but are pleased to share we have recently recruited an experienced and highly recommended chef who is now in post. We have had fantastic feedback from those we support who have noticed the positive changes.

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Review from P B (Brother of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
First-class caring staff. First class home. All relatives and friends that visit are very impressed, particularly with the staff's friendliness and professionalism.
I can’t speak too highly of Newlands and it's staff.
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Review from M J (Daughter of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived at Newlands Care Home for nearly 4 years. She has consistently been treated with great kindness and respect. Her room is kept beautifully clean and the laundry service is amazing. The dining room is light and airy and a lovely range of food is always offered. The carers are almost always
the regular staff who know Mum well and she knows and trusts them. The floor manager is superb and Mum’s care (even, and especially, when she has been under the weather) is full of kindness and compassion. The manager and admin staff are always there to help when needed. I’m very pleased that we chose Newlands for Mum.
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Review from M M (Son of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff are friendly, polite, professional and helpful.
When asked for personal care for Mum, this is done within 10 minutes - no long waits.
Mum is clean and looked after.
I feel confident that she is cared for excellently.
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Review from Gordon S (Husband of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care provided and staff are excellent.
My wife was recently in hospital and I really appreciated a courtesy call from them to see how I was coping. Thanks.
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Review from D B (Daughter-in-law of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Newlands staff were wonderful with my mother-in-law and always very welcoming to the family when we visited. They kept us informed and always listened to us and took on board what we said. Loads to do for residents. Highly recommended.
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Review from Graham S (Son of Resident) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased with the care that mum receives in Newlands. She would like to be able to walk a little more but other than that everything is fine.
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Review from Raj P (Son of Resident) published on 11 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally pleasant if slightly sterile environment. Caring & responsive staff. Night staff seem stretched at times. Rooms and facilities are well appointed. The safety of residents is treated as paramount. Team leaders are visible and coordinate staff well. Culturally responsive but could do better
for minority ethnic residents in terms of food and religious needs. Night and day staff could rotate for better continuity. Could do with better access for relatives to get into the building and frustratingly to get out of the building. I often have waited 5 minutes or more to be let in or out.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Newlands Care Home

Thank you for leaving Newlands a review on CareHome.co.uk.
Please accept my apologies for your experience, I really appreciate you bringing your concerns to our attention, allowing us opportunity to improve.
I am more than happy to meet with you, at a time that is convenient, to discuss your concerns in more detail, and what actions we will take to improve the quality of service and experience

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Review from E B (Resident) published on 24 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Newlands did very well during the period of COVID.
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Review from B M (Wife of Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is very good and in services. Staff are very good.
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Review from P F (Niece of Resident) published on 23 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In these difficult times, we have been kept informed of what we need to do in order to visit our relatives. It's been hard all around for everyone.
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Review from Liz D (Daughter of Resident) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with the care my mum receives. She gets on very well with the staff and they do an amazing job at looking after her and keeping us up to date on her wellbeing. They have managed lockdown visits extremely well under difficult circumstances and we're very grateful for the professional way
it's been handled.
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Review from C N (Sister of Resident) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are helpful and readily give answers when questions are raised. Security and safety was uppermost in their minds during lockdown. Daily activities have always been planned for residents to take part in, their circumstances being taken into consideration.
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Review from A B (Daughter of Resident) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited on two occasions this month. The staff were very keen to accommodate my visits as I live over 200 miles away. They had my mother ready in good time, in the lounge for my window visit. Mum smiled all the time. She is really thriving. The second visit was via the pod. Again Mum was very
well prepared, knew what to expect, was relaxed and comfortable. Sound quality between petition very good, Surroundings were excellently cleaned and flowers on each side of the pod in vases. Very nice visit, thanks to all staff!
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Review from Chris J (Son of Resident) published on 27 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The new visitor pod is an excellent facility.
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Review from T J (Daughter of Resident) published on 27 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so happy with the care received. All staff are very caring and friendly and our relative has been very happy. The measures taken to try and keep families together during the pandemic have been wonderful and much appreciated.
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Current Review Score: 9.6 (9.648)

Overview of Review Score

The Review Score of 9.6 (9.648) out of 10 for Newlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.676 for Newlands Care Home is calculated as follows: ( (134 Excellents x 5) + (34 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 179 Ratings = 4.676
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.972 Points relating to the number of positive Reviews for Newlands Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 14 Positive Reviews ÷ 14.4 = 0.972
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Melissa

Melissa Johnson

Job Title: Home Manager

Introducing Melissa Johnson
Home Manager at Newlands, Stockport


“For me, kind care means loving and giving people respect.”


As a dedicated healthcare professional, Melissa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives.


She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Melissa closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Melissa remarked: “I love to see the people we care for happy, and knowing that the team look forward to coming to work.”


Melissa has also achieved much outside of work, with her proudest achievement being having her two children. She wants to show them a good example of being in a job she loves, whilst being the best mum she can be.


Outside of work, Melissa enjoys going out for walks with her dog and her children. She also loves music and believes it is good for the soul.


If you would like to find out more about Newlands, Melissa would be delighted to have an informal discussion with you to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Newlands Care Home to verify any information. View our terms and conditions. Newlands Care Home has an Enhanced Service - more info.