Newlands Care Home

122 Heaton Moor Road, Heaton Moor, Stockport SK4 4JY
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9.6 86 Reviews
  • Newlands Care Home, Stockport
Nestled within the the peaceful residential area of Heaton Moor, just outside Stockport, Newlands care home offers personalised residential and nursing care to older people.

The professional care team is always on hand to help you or your loved one, from settling in to reviewing care plans, every aspect of care is meticulously executed to offer the best experience.
The experienced and friendly Home Manager runs a tight ship, leading the team at Newlands to provide the kindest care possible to all residents.

Community is an integral part of life at Newlands, and the team is dedicated to supporting residents in building strong relationships in the Heaton Moor neighbourhood, by organising events with local schools, charities and businesses in the area.

Inside, this lovely, purpose-built home offers a choice of four sitting rooms and four dining areas, all with specially designed furnishings for maximum comfort. There is also a hobby room, hairdressing salon, treatment room and a delightful family room.

The premiere ‘Beeches Suite’ offers luxury hotel-style accommodation for elderly ladies and gentlemen who are currently living independently, but would like the added peace of mind that their care needs can be supported discretely. The 'Beeches Suite' has been luxuriously developed by a professional interior design team to meet the needs of the most discerning residents.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 72 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1438

These prices are only a guideline, please contact Newlands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Melissa Johnson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (72)

Newlands Care Home Reviews (86)

9.6

Newlands Care Home has a Review Score of 9.6 (9.648) out of 10, based on 15 reviews in the last 2 years.
Over all time Newlands Care Home has 86 reviews.

Overall Experience
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Date Published
  • 86
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Reviewer Connection to Newlands Care Home
  • 34
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Total of 86, showing 41-60
Review from Rose M (Daughter of Resident) published on 18 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was recently admitted to Newlands and I can't sing the praises of all staff that we have had contact with.
All have been helpful, caring and compassionate and extremely understanding.
I feel reassured that our Mum will and is getting the best possible care.
Thank you, Newlands and all the
staff who work there.
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Review from Alan M (Son of Resident) published on 21 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The resident is well cared for and looked after however she has advised us her TV hasn't worked for months and she is cold at night as there has been no quilt on her bed for a couple of years. It is hard on the family with limited contact due to Covid, but we understand the rules.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Newlands Care Home

Thank you for your review, we value all feedback as this helps us to make improvements where required. We would like to apologise for any upset this may have caused. The bedroom has been reviewed and we have ensured the TV is in working order; the aerial needed retuning and is now working effectively and our resident is enjoying watching the television in her bedroom. The bedroom radiators have also been checked; the room is warm and our resident has a duvet and blankets too. We appreciate the restrictions on visiting is difficult due to the local lockdown. We have several tablets in the home whereby we can facilitate video calls with loved ones and we encourage all families to book in with our Wellbeing Coordinator to maintain family relationships and lift spirits. We continue to work alongside the local council and Public Health of England and will update you further with our visiting options.

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Review from M R (Friend of Resident) published on 15 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been in Newlands for 2 years and has had excellent care. The staff are always welcoming and friendly when we visit. During the Covid 19 pandemic, I have been kept up to date with my friend.
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Review from Donna C (Daughter of Resident) published on 24 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked at a lot of care homes but knew instantly that this is the one where we had wanted Mum to live. It had been a difficult conversation with Mum, but the staff made this her home, and she was very happy there. They welcomed all the family, and we felt comfortable to approach staff if needed.
Any decisions on Mum's care was made jointly with family.
Mum had a good friendship with her carers and nursing staff. Mum's face would light up when she saw her carers; which I felt spoke volumes. They all knew her very well and were able to identify if she was becoming unwell or just not her usual self. The staff were caring, friendly and very efficient.
It was not an easy decision to move our Mum to Newlands Care Home, but I know it was the best decision. The care and friendship she received from staff made it possible for us to move from her carers to just being family.
I would like to thank the staff who cared for our Mum, for making the time she had with you a happy time.
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Review from D L (Daughter of Resident) published on 27 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a warm, welcoming, caring home with much to offer. The facilities are top-notch, the food is excellent and the carers are all very friendly and caring. There are activities organised for residents every weekday morning and afternoon to stimulate them mentally and physically. It has rescued my
mum from a point where she was spiralling downwards quickly and we are so glad we found it.
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Review from Astrid R (Daughter of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum came to Newlands for respite care for one week after a minor fall. She had deteriorated in health since my dad died last May and unfortunately sustained a previous leg injury. Mum took a few days to adjust but I really saw a difference, she ate very well - the food is excellent, and made some
friends. Her leg was dressed regularly. She relaxed and I had peace of mind - a big thank you to the kind carers who looked after her.
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Review from Sarah R (Daughter of Resident) published on 26 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad received the best care myself and my brother and sister could have hoped for. He was treated with care, attention and respect. The staff also made us feel completely at home there when visiting and that no query or request was a problem. It’s set in a lovely area of Manchester with plenty of
shops nearby. The building and the rooms were lovely and cosy. I highly recommend this care home.
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Review from Linda H (Daughter of Resident) published on 28 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely Care home. My dad is happy and all his needs catered for. It is hard to have a loved one in care but the staff here are so kind caring and responsive. I work in the NHS myself and know the challenges of the roles these staff have. Just want to say a big well done to you all. Keep it up.
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Review from Maggie M (Daughter of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very friendly care home, the staff are excellent - very caring, thoughtful and helpful.
It's a pleasure to walk through the door to visit Mum.
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Review from Ken W (Respite Resident) assisted by family/friend published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I felt at home in Newlands, and because of the hotel like accommodation I felt on holiday too. The best of both worlds effectively. I found the staff caring, professional, and happy to help. I enjoyed the food, the menu choices. If I ever need respite care again I would hope there are vacancies. Thank
you to all the staff.
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Review from C D (Daughter of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident at Newlands Care Home in Stockport for approximately six months up until his death in May 2019. The care he received there was exemplary - particularly from one on the Beaches suite. His last days were extremely difficult and everything was done to make him as comfortable as
possible. The staff were excellent, both in their care of my father and their support for the family. Thank you.
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Review from H N (Respite Resident) published on 10 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I booked in for postoperative convalescence for the reassurance of having trained staff on hand 24/7 and not to have to do any cooking and my stay at Newlands perfectly fulfilled both objectives. The staff were all very helpful and the accommodation was luxurious I have already recommended it to my
friends.
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Review from A C (Sister of Resident) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With all the contact I had with The Beeches, Newlands Care home I found the staff very able to deal with my question and helpful and efficient.
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Review from A S (Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience on transfer from hospital has been most pleasant.
An excellent, clean establishment with helpful and caring staff.
Obviously, I look forward to my home environment but I would be happy if I was to return here again.
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Review from Lorna K (Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff here are so kind, they make a happy atmosphere and help a resident at all times with all problems.
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Review from Jolhn H (Brother of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very in-depth review. Good communications with all. Very friendly.
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Review from M I (Respite Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having left hospital after a hip replacement operation, I was in need of some TLC. The staff were all most welcoming on my arrival and during my short stay of one week. The care home was excellent with good accommodation. Quiet and peaceful and the décor in the public areas very tasteful. I felt much
stronger for my stay.
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Review from Janice T (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very friendly and helpful. I feel is I have any concerns they are dealt with promptly. Even the chef comes and chats with my dad and makes him his favourite soups.
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Review from David H (Brother of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff of Newlands to be attentive and caring to my brother. The facilities are excellent and well maintained.
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Review from Mary B (Daughter of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have made my mother very comfortable during her stay at Newlands Care Home all, without exception, are very caring and attend to her every need.
Whenever she has problems there is always someone of the staff to look after her.
The facilities cannot be faulted and the food is well prepared
and served.
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Current Review Score: 9.6 (9.648)

Overview of Review Score

The Review Score of 9.6 (9.648) out of 10 for Newlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.676 for Newlands Care Home is calculated as follows: ( (134 Excellents x 5) + (34 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 179 Ratings = 4.676
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.972 Points relating to the number of positive Reviews for Newlands Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 14 Positive Reviews ÷ 14.4 = 0.972
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Melissa

Melissa Johnson

Job Title: Home Manager

Introducing Melissa Johnson
Home Manager at Newlands, Stockport


“For me, kind care means loving and giving people respect.”


As a dedicated healthcare professional, Melissa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives.


She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Melissa closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Melissa remarked: “I love to see the people we care for happy, and knowing that the team look forward to coming to work.”


Melissa has also achieved much outside of work, with her proudest achievement being having her two children. She wants to show them a good example of being in a job she loves, whilst being the best mum she can be.


Outside of work, Melissa enjoys going out for walks with her dog and her children. She also loves music and believes it is good for the soul.


If you would like to find out more about Newlands, Melissa would be delighted to have an informal discussion with you to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Newlands Care Home to verify any information. View our terms and conditions. Newlands Care Home has an Enhanced Service - more info.