Barchester Marple Dale Care Home

Thank you for also looking after us as a family

10/10

Mum came to Marple Dale for end of life care and we as a family cannot thank the staff or praise them enough for the exemplary care Mum received. Her care & management of her medical needs were above & beyond, she was treated with the greatest care & dignity. We were also looked after & greatly supported by all the staff. We will be eternally grateful for the way Mum was looked after. P.S thank you for feeding us!!!

I would like to thank the staff of Marple dale care home for their huge kindness & help on the occasion of my mothers 105th Birthday. They provided fabulous balloons, chocolates, cards etc. which helped make her day special. I am very grateful for the attention they give her.

The food is adequate to good with a nice supply of drinks and cakes available to everyone. Some crockery needs attention due to cracks and chips!

My mother was taken into Marple Dale at very short notice following a hospital visit. The staff were very helpful in all the arrangements and put us all at ease. The room and care is excellent and all rooms are very clean and tidy. The arrangements for visiting is very easy. All the staff give you time and updates on my mothers wellbeing.

It is very early day (only in residence for 4 days so far) and John has not settled in very happily. He wants to be at home and feels no restraint against shouting about his plight. It has been very stressful visiting him but I have tried to be calm but firm. I would welcome more advice/support from the care/nursing/staff on how to deal with his rage and agression. They will be much more experienced than I am and could help me to learn what to do. But I - and he - will soldier on and I am confident that in such a good environment things will get better.

My mom was in here for two weeks as we needed emergency care, the world was promised when I came to visit but none was given when we agreed to come and stay. We were told that a certain room was available and then when we turned up it was no longer which seems strange considering it was only couple of days before we turned up. The cost also changed when we got there and suddenly become more expensive. The care that we received in the first week was great but then one of the caring nurses Nancy went on holiday and it all changed. My mom was left unattended and sadly had a fall which resulted in a trip to hospital which for a dementia patient is confusing and extremely traumatic. I wish I could add the pictures of the mess that the fall had caused. We stipulated that my mom had to be on a low fat diet and the food that was given was far from low fat. Clothes went missing as well as her cushion from her wheelchair, this was eventually found a week after she had left. Run out of space!!

This was a corporate-run care home and as such, it met all the required governance and care standards but probably lacked a more intimate and homely care environment that you might find in smaller care facilities.

My dad was fast tracked from hospital, from the minute he arrived he has been treated with the upmost care and respect. I cannot thank all the staff for the kindness shown to him and also to me. Dad is poorly so will not see just how beautiful a place Barchester Marple Dale Care Home is. Outside everything is maintained to a high standard, inside the lounge and bistro areas are decorated and furnished beautifully as are the corridors. I would not hesitate to recommend Marple Dale, it is 10/10 from me.

My mother feels comfortable and has a good rapport with the majority of the care and management staff and has a smile on her face most of the time which tells me she is comfortable.

My brother was admitted to this care home 5 weeks ago. The home is beautiful, that's why we chose it. However, the care in this place is awful. Some careers were fine but there were a few that were incompetent. The food is absolutely horrendous. We talked to residents who order out 4 times a week because the food is so bad. My brother had a medical emergency and the nurses did nothing but stand at the bottom of his bed and watch. We had to ask them to do something to help him. The manager is absolutely appalling. We had a few issues and she refused to speak to us. My sister went down to speak to her and she hid in her office and sent her an email saying she was busy. I would not recommend this care home to anyone. They have no compassion for the vulnerable residents they are supposed to be looking after. They have been reported to CQC and the Council by my brother's social worker.

I visited my friend with many doubts, having visited many care homes but my goodness, what a wonderful experience! My friend was settled and happy after only a couple of weeks. The environment was exceptional - clean, bright, fresh and well cared for. All the staff I met were true carers - wanting the best for the residents. They were professional, friendly but most of all, caring. Nothing was too much trouble. All the questions of a new resident were answered and dealt with immediately. I came away happy that my friend had found a home from home - with the help she needs. Thank you.

Highly rate the administrator and the staff. Nursing lead was also super.

We wish to express our heartfelt gratitude for the exceptional care and support provided to my wife during her time at Barchester Marple Dale Care Home. From the moment she arrived, all her needs were met with the highest levels of respect and care. The dedication and compassion of the team went above and beyond our expectations. We were deeply grateful for the comfort and dignity afforded to my wife at a very difficult time. The staff's kindness and professionalism made a significant, positive impact for which we can't thank you enough. Your unwavering commitment to my wife's well-being and your support for the family was truly remarkable. We are very thankful for finding Marple Dale and for the outstanding care you provided.

My mother has been in Marple Dale Care Home for 4 months, the care she has received has been amazing, the carers go above and beyond for my mother, she is treated with the upmost respect, my mind is settled knowing my mother is in Marple Dale and being looked after so well, as a family on the whole we are very grateful.

My wife is very happy here now that she has settled down. The staff are very attentive to her needs and friendly. The food is not what she's used to because she is on a puree diet, but she is coping. Everyone here has gone that bit more caring for her and we are pleased with everything especially as I can visit her mostly all the time. Great, friendly, at-home feeling, all the time.

I like it here.

I have been very happy here. Comfortable. Staff always very helpful.

I have experienced nothing but the best quality of care and dignity since I arrived.