Guide Lane Care Home

I feel the home has improved over the last 12 months as building/decor has improved, activities improved, staff/resident engagement has improved.

All in all, I have found Guide Lane Care Home a very caring place for my friend to live in. The staff genuinely care about the residents; they are always really friendly with them and try to make their life here the best it can be. There is entertainment going on every month: singers, magic shows, pet therapy, armchair exercise. Also, different activities run by a member of staff. The food is excellent with plenty of choice. The cleaning team do an excellent job; the rooms are always clean and tidy. The office staff are helpful if you have any queries.

Guide Lane Care Home is friendly and welcoming. Staff and management are caring and helpful. Have told my family and friends that if a care home is needed. I would fully recommend Guide Lane. Nothing is too much trouble for carers who really love the residents.

My mum has been in for a few weeks and she is very settled because of the excellent care and support from all staff. The nurses are brilliant at pain management which has kept her comfortable and able to enjoy the days in her life. Nothing is too much trouble; her dietary needs have been catered for so she can enjoy the food and, when required, the cooks make sure she does not miss out. All areas are spotlessly clean, her room is always immaculate and the entertainment and activities are bringing great pleasure. It is a very special place.

I have a lot of experience of Guide Lane Care Home, and found it has vastly improved under the current management. The staff, many who have been here a number of years are attentive and caring. Therefor I have no hesitation in recommending this facility.

There is always a warm welcome at Guide Lane for residents and family. The staff are well trained, but more importantly they care. Dignity and empathy are important to residents, which they certainly receive. It is not easy when a loved one enters a care home, but I have been supported by staff and management.

My mum receives the very best of care at Guide Lane Nursing Home. The care the staff provide is excellent. The staff are very caring, and the interaction with Mum is great, always having a laugh and a joke. Mum loves all this. The food is excellent, great choices. Mum has been at the care home for three years and is fit and well all due to the personal care she gets. The home is kept very clean and tidy. As a family we could not wish for better!!

My husband and I moved in not long ago. We have settled in well. My family and friend always made feel welcome.

We are grateful to the whole team for your human qualities, empathy shown and professionalism.

All the staff are excellent kind conciderate its a nice home with all you would need to live a happy life.

I am the daughter of one of the residents. I am in awe of the service that my mum receives from the care home. All her needs are met, even encouragement from the staff when mum is feeling down. The food choice from the kitchen is exemplary, and my mum and other residents can change their choice if what is offered is not to their liking. The entertainment activities are always ongoing with a variety of crafts and singers etc. I wouldn't have my mum anywhere else.

I love visiting my grandma, there is always something going on etc. Crafts, artists and learning baking skills. My grandma is well looked after.

I feel safe. Medical attention is on hand and I am stress-free.

I am happy being at Guide Lane. When my family visit they are always made to feel welcome. I feel safe living here.

Living at Guide Lane has made my life a lot easier. I no longer have the day-to-day worries. I have made new friendships.

Mum passed away last weekend, I cannot thank the staff enough for the care Mum received. Staff very professional and friendly towards residents and family. Mum was very happy there and felt cared for and safe. I would and do recommend this home. Thank you to the home manager and her wonderful team.

The area so kind and helpful and answer any questions I have as I am not used to the home. However, could not be more pleased.

So happy with the care Grandma receives. Grandma always has a smile on her face. Everyone is welcoming, nothing is too much trouble. Always caring.

I visited the care home to see my friend. There was a singer in the lounge. I was offered afternoon tea and refreshments. The staff were very welcoming, lovely food, the home had a lovely relaxed atmosphere.

All staff show genuine care for my wife and she is well looked after.