Thorncliffe Grange Nursing Home

This place then became mums home until her recent passing . In the years she has been there she has been so well looked after and cared for and her needs were always noted and respected . The staff are phenomenal , caring , loving , respectful and made us as a family feel like we became part of the Thorncliffe family along with mum . We could not have hoped for a better home for mum in her last four years plus on her dementia journey . We are so grateful to the team and the love shown to us all .

My mother-in-law has been in Thorncliffe Grange for a month and as a family, it was the best decision we could have made. The care being provided at home was not enough and she was suffering with Stage 4 pressure sores on her back due to a stroke in February which had left her bed bound. She has had such good care from the staff since that her pressure sores are starting to improve as she is now getting the care she needs. The team at Thorncliffe Grane are all friendly and helpful. The atmosphere is always calm and relaxed when we visit which makes it a really nice environment and a more pleasant experience for everyone. My mother-in-law can't get out of bed so she isn't involved in any of the activities but staff going in and chat to her, do her hair and nails. I think the way this home is run is testament to Sarah, the care home manager, who went over and above to help us with what was a really difficult situation transitioning my mother-in-law into a nursing home.

If you're seeking exceptional care for your loved one in a warm, professional, and dignified environment, Thorncliffe Grange should be at the top of your list. The level of attention and genuine care they provide is truly remarkable.

When my brother had to leave hospital for nursing care, I had two recommendations about Thorncliffe Grange, one from a nurse whose Grandmother was looked after there before her passing and another from a care worker who had placed many people in there over many years. Both said although the home itself looked 'tired' the care provided by the staff was second to none. I visited the home on spec' and from the moment I was welcomed through the door I felt the warmth of feeling from all the staff. Just listening to the conversations between the staff and the residents was so comforting, they were singing together, laughing and joking. After my brother moved in, I found this to be exactly the same across all staff, not just the management but the cleaners, the maintenance staff, the doctors, the nurses and of course the hands-on carers. I cannot speak highly enough of all the staff, they were brilliant. If care is what you want either nursing or residential, this home is the best!

My dad came here for palliative care, have to say the team are amazing. The support given during a terrible time for us as a family was just great. My dad loved being here and was cared for so much, shout out to two staff member in particular for their compassion and expertise. We are forever grateful.

Thorncliffe may not be the most aesthetically pleasing but the care and compassion are unbeatable they genuinely care and go above and beyond.

I have no worries leaving my mother at Thorncliffe Grange, the management are really caring on the ball and it shows how the staff interact with the residents. My mother arrived the 2nd of February and she has settled in lovely. Thorncliffe was recommended to us by a social worker and it was the best thing we did for Mum. It was our mum's 90th birthday last week and I have to say they did a fantastic job. They put a buffet on and a beautiful cake with 90th candles. They made it really special for Mum and for us.

I would have no hesitation in recommending Thorncliffe Grange, it really is a home for the residents.

The experience we have had at the nursing home is amazing. The care for my uncle was great, the nurses and managers were always lovely when we visited, this home doesn't just look after the patients they take care of the family as well. There was someone always around when you needed them. My uncle was very comfortable here and very safe. They always called if he was ill or seeing the GP they kept us up to date all the time. Would recommend this nursing home to families, it is amazing.

I couldn't have wished for my Mum to be better looked after during the last six months of her life. All the staff at Thorncliffe Grange are absolutely amazing, she was so well taken care of and they also made us feel so welcome when we went to visit. She always seemed so happy to be living there and would refer to the carers as her 'little friends'. Thank you to everyone for all your hard work and support.

I was first put in touch with this place via our adult social services rep, the manager of the care home came to the house to meet my wife and to gain a better understanding of her needs. I must say she was absolutely outstanding and within minutes of meeting her and seeing how she interacted with my wife put me at ease, it was only then I believed that I was making the right decision. We then were given a day to attend with both myself and my wife to meet and greet the staff, they were all adorable and so genuine and heartwarming. Then I knew it was the right decision for both my wife's happiness and my well-being. Within a few days my wife was laughing and engaging with the staff. I honestly want to say that we both feel like part of the Thorncliffe Grange family, they are true heroes in our journey and have helped me and will continue to support us for the remainder of our journey, much love to them all.

We first contacted the manager at Thorncliffe Grange in February 22, and the first thing she said was, don't judge us from the outside, and she was absolutely right. The staff are amazing and unbelievably caring, so much so that they feel like family. The residents are so well looked after. They are always clean, well-fed and warm. The care our family member got was second to none; even in her last moments, they went beyond their duty. Thank you to everyone.

My dad has been here a few months now and he is like a different person after a lengthy hospital stay. He is well looked after by the staff here, who are always pleasant and helpful whenever I visit, they look after him extremely well. He is always clean and warm and has a smile on his face too. The management team are so helpful and provide support to us relatives as much as they do the residents and have been great with helping my disabled mum when she visits. Thank you so much to the lovely staff at Thorncliffe Grange, I definitely recommend this place.

The deterioration in my mum’s health, as well as the final days of my mum’s life, were handled with great dignity and respect. The staff were always easy to speak to and accommodating with our wishes. The home and it’s staff worked tirelessly during the pandemic to keep residents as safe as they could. I would definitely recommend this care home to other people.

The recent crisis has proved to me that nothing is left to chance with a complete lockdown implemented before the UK government's instructions.

We are all looking forward to getting to know you all more as with what we have seen of you all we are very pleased. Thank you so much.

All the staff are brilliant in every way. The care and understanding of my mum is excellent. Mum has been a resident for almost 4 years and we have always been made welcome. I feel very comfortable asking any staff if I need to enquire about anything. Always finding everyone very helpful with good advice. I don't have any concerns as I know Mum is looked after extremely well and we are kept informed and updated regularly. Thanks to you all.

I cannot praise the staff enough at Thorncliffe. Thanks to their care, compassion and dedication, especially through these unprecedented times with Covid-19. My father has been a resident for just over 12 months and settled into the home brilliantly. Before arriving at Thorncliffe, he spent 6 weeks in hospital recovering from a hip fracture and was discharged with substantial weight loss and at the point of giving up. Within 3 months of living at Thorncliffe, my father bounced back to his happy self and regained the weight he’d lost. I believe my father wouldn’t be with us now without the amazing care given to him at Thorncliffe. The manager liaised with external agencies and couldn’t do enough to ensure my father received the best possible care, for which I am eternally grateful. It is an absolute privilege to be a part of the Thorncliffe family. Thank you!

I fully recommend this home. The time and care, taken by the staff making all the residents happy and entertained are just beyond words.

Couldn't praise the staff and care at Thorncliffe enough. Their care is 1st class. Their compassion is unmatchable. During these difficult unprecedented times, they have gone above and beyond, setting up technology and time, to stay in touch with all the families. We have pictures and video calls and updates. They have remained virus-free and have impeccable plans in place ready for if the worse happens. They go beyond just 'their jobs' to keep the residents not only healthy and well but also happy, entertained and safe.