






Belong Wigan, the town’s hugely popular village in Millers Lane, offers outstanding facilities and support and a vibrant programme of community events.
Belong households represent a radically different alternative to conventional care homes. They operate with a higher-than-average staffing ratio and a maximum of 11 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents. Their specially trained support and nursing staff are...
Care Provided by Belong Wigan
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
See key facts and pricing information on our website.
The price(s) shown are provided by the care home. Contact Belong Wigan for full pricing details and T&Cs.
Contact Belong Wigan to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Belong Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Gill Menguy(General Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Visiting
- Belong Wigan is located in Platt Bridge, 3 miles out of Wigan town centre, making it easy to access the town’s cultural, leisure and retail opportunities, as well as nearby country parks.
Parking
- On-site parking is available.
Belong Wigan Reviews (141)
Belong Wigan has a Review Score of 10 (9.954) out of 10, based on 22 reviews in the last 2 years.
Over all time Belong Wigan has 141 reviews.
My husband has been a resident in Willow for almost a year now and I can't thank the staff enough for all the excellent care and support not only for my husband but for myself and my family. The nursing team and management are so caring and understanding (also in my case extremely patient!!) I highly recommend Belong. I'm so grateful to everyone for everything they do.
Thank you for taking the time to provide this lovely feedback, which is valued by all the staff team. Our staff work really hard to ensure a friendly and supportive environment and we are so happy to hear that this has been your experience.
My mum is currently a resident in Willow House and has been since June 2017.
I would like to take this opportunity to thank everyone involved in saving Mum's life. At the end of September whilst she was in Willow House my mum, unfortunately, suffered a heart attack. The staff on duty were amazing, they quickly performed CPR and got Mum breathing again before the paramedics arrived. If it wasn't for their quick actions my mum wouldn't be with us today. I cannot thank them enough on behalf of all her family.
I would also like to thank every member of staff at Belong, everyone has made us feel so welcome and it's comforting to know as a family Mum is being well cared for.
I wouldn't hesitate to recommend Belong.
Thank you for taking the time to provide us with this incredibly moving feedback. It is a privilege to care for your mum and we are extremely proud of our village staff team for using their skills and training to help your mum when it was needed. We aim to make all our residents and their families feel welcome and supported so we are delighted to hear this has been your experience.
My Dad took ill in June 2016 with Pulmonary Fibrosis.
On discharge from another visit to the hospital, he decided that a more supportive and comforting environment than care at home would be appropriate.
As my Dad was too unwell to visit potential care environments I visited 14 on his behalf to ‘vet’ them. I can hand on heart say that the only environment I was remotely comfortable in my Dad being ‘re-homed’ was at Belong.
The management team made the process smooth and welcoming which offered further comfort.
The care received has been very positive with standout individuals who became part of an extended family caring for my dad.
As a parent myself, it was a positive environment in which to bring his grandchildren to visit and although not Home, it was a best-fit substitute.
Sadly my Dad passed away this month and I am grateful for the respects that I have received from the team.
Thank you for caring for my Dad.
Please accept our condolences; it was a privilege to care for your dad and we are pleased to know that he was happy during his time here. Thank you for taking the time to submit your review and we will ensure that your kind words are shared with the staff team at the village.
My dad was a resident at Belong Village, Wigan for the few weeks before his death in October 2017. He had advanced Alzheimer's Disease and poor mobility.
He was extremely settled and happy throughout his time at Belong. The family could not have asked for or expected a higher, more personal standard of care for him.
The atmosphere in the house was always calm and friendly. Staff were lovely with him, quickly getting to know him as a person, and treating him with dignity, respect and good humour. They ensured that his last weeks were comfortable and happy.
I would recommend Belong Village, Wigan in the very highest terms - I cannot think of a single area that I would suggest improving.
Thank you so much for taking the time to post this very moving feedback. It was a privilege to support your dad and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village team to read your comments and I will ensure they are shared with everyone. Thanks again.
She suffered from mixed dementia and always told us not to worry about her because she was well looked after. We visited her frequently so I feel certain that I would have seen any real problems, had there been any. Staff tried to find things to keep her occupied at all times and were always attentive to her needs.
Please accept our condolences; it was a privilege to care for your mum and we are pleased to know she was happy during her time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the staff team at the village.
My auntie was a resident in Beech House Wigan and from the day she resided at the home her condition improved. The care and attention provided by staff was second to none and we have nothing but praise for every aspect of Belong. Unfortunately, my auntie had a fall and her condition deteriorated but despite this and as her needs grew, the care also afforded grew. In the final days of her life your staff excelled themselves and my auntie died with dignity and the staff became her friends.
Thank you for taking the time to submit this incredibly moving feedback. It was a privilege to support your auntie and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village team to read your comments and I will ensure they are shared with everyone. Thank you once again. Kind regards.
My mum moved from a residential home to Belong Wigan, in March. The manager went above and beyond to help me get mum into Belong Wigan. Without her, my mum's last few months would not have been so happy. My mum was treated with respect and dignity. She got to enjoy a few outings which she loved. The carers are kind and very patient and work tirelessly to bring happiness into the lives of those living there. Thank you for looking after my mum in her last few months.
Thank you for taking the time to submit this moving feedback. It was a privilege to support your mum and the staff teams will be pleased to hear that they were able to make a difference during your mum's time at the village. Kind regards.
She is walking with help. She had her hair done in the hairdressers. She has been to the chiropodist and looks well looked after.
The carers, nursing staff and management showed immense care, empathy and, most importantly, respect to her.
The organisation of the home into 'households' of 11 residents enhances this level of care and makes one wonder why other care homes don't adopt this system.
I cannot praise the staff highly enough and the care they gave to her and to us in her final days shows what wonderful people they are.
Thank you for taking the time to post your review of Belong Wigan. It was a privilege to support your mother and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Kind regards.
My mum was in Belong on continuing health care from December 2016 until her death in May 2017. The care staff in Beech House were absolutely amazing and became like friends to us - they cared for us as well as Mum, especially in her final days. Praise must also go to the nurses who were so kind and caring. They took time to sit with us and explain things. The management team are caring and efficient as well. They made things easy for us.
Thank you for taking the time to submit your kind words and feedback. Our staff will be touched to read this. It was a privilege to care for your mum and we are delighted to hear your experience was both positive and supportive. Kind regards, the Belong team.
She was well cared for and really enjoyed her time there.
Staff were always polite when visiting her.
She loved all the activities going on in the home, especially bingo.
And when she was up to it, enjoyed the arranged outings with her friends and staff.
Thank you for taking the time to provide us with your feedback. We are delighted to hear that your friend's experience at Belong was good and that she enjoyed joining in with our varied programme of events and activities. Kind regards the Belong team.
I cannot praise Belong at Wigan highly enough. I only wish all care could be like this!
She went to this home for care and she got care - 100%
I got respite knowing that she was being looked after well.
Thank you for taking the time to post this feedback. Our staff will be most touched to read this. It was a privilege to care for your wife and we are delighted to hear that your experience of Belong Wigan was so positive and provided some comfort and support to you also. Kind regards.
The care received has been outstanding. I wish you would set up Belong in Horwich. The family are so grateful for the considerate caring of the staff. Many thanks. Every blessing in your work.
Thank you for taking the time to submit such a kind review. We are delighted to hear your experience with Belong has been a positive one and will share your comments with the staff team. Belong has a pipeline of villages; you can keep up to date with new locations via our website. Kind regards.
The staff are extremely caring and helpful. I have no worries about leaving mum in Belong Wigan she is happy there. The staff go out of their way to ensure the residents are happy. The rooms are clean and tidy. The laundry is excellent and the meals are good. The activities and the bistro are excellent and everyone from the bistro staff to the carers are pleasant, the level of service is excellent. I have no complaints.
All carers are very good and I am happy here.
Thank you for taking the time to submit your review of Belong Wigan. We are pleased to hear that you are happy with the service provided.
It's brilliant living here, all the carers are very caring. It's a perfect place to live.
Thank you for taking the time to submit your review of Belong Wigan. We are pleased to hear that you are happy with the service provided.
My experiences since I have been here have all been fabulous - staff very kind, caring and helpful. The home care manager has been more than helpful and I couldn't thank her and her staff enough!
Thank you for taking the time to submit a review of Belong Wigan. We are pleased to hear that you are happy with the service provided.
My husband and I live in an apartment in Jasmine Court in Wigan Belong. We have had 2 1/2 happy years. We use the Bistro mostly for coffee and occasional meals. It is a good place to meet up with friends and if we have a problem we can see our manager who is very helpful and obliging.
Thank you for taking the time to submit a review for Belong Wigan. We are pleased to hear that you are happy with the service provided.
At all the place I went around to look at this was the best.
Thank you for taking the time to leave a review for Belong Wigan. We are glad to hear that you are happy with the service provided.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 March 2019Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (24) & Events (0)
- 29 Jul 2026
Belong at Home, the dementia specialist home care service from Belong Villages, has retained its crown as the UK’s only not-for-profit operator to be named in the top 20 home...
- 21 Jul 2026
Belong Care Villages has been named as one of the UK’s top 10 small provider care homes by leading care comparison website Lottie. Our Wigan, Atherton and Macclesfield villages were...
- 20 Jul 2026
Colleagues across Belong villages are celebrating recognition at the prestigious Palliative and End of Life Care Awards 2026. Organised by Care Talk magazine, the awards recognise the individuals and teams...
There are no upcoming events for Belong Wigan.
Awards / Recognitions (21)
- 30 Jan 2026Recipient: Belong Wigan
- 30 Jan 2026Recipient: Belong Ltd
- 31 Jan 2025Recipient: Belong Wigan
Meet the Team (5)

Qualifications: NVQ 5 in Management, Level 4 Registered Managers Award, C25 Coaching Certificate, D32/33 Assessor, D34 Internal Verifier, Moving & Handling Instructor, First Aider, Fire Safety Instructor, NCPLH (national certificate for personal license holder – sale and supply of alcohol)
Gill has led the team at Belong Wigan as General Manager since the village opened in 2009. She is highly experienced and has worked in the care profession for over 25 years, starting her career as a care assistant in a dementia unit. She progressed to the role of Care Supervisor and then to Care Manager in 2000, working at several homes within the organisation. Gill was promoted to the post of Home Manager in 2003 and moved to Sherwood House in 2006, where she moved the learning and development strategy forward to prepare the team of staff for the move to the Belong setting and working culture. She holds the Registered Managers Award, along with a number of other management and training qualifications.

Qualifications: Registered Nurse, Level 5 in Leadership and Management
Experience: Lana moved from Edinburgh in 2002 to complete a nursing degree at the University of Central Lancashire in Preston and qualified in 2005. She worked as a Registered Nurse for eleven years, as a Specialist Nurse in women’s health and oncology.
Lana's goal was to move away from acute care into a social care setting and in 2016 she began her career at Belong Wigan, as a Registered Nurse. She went on to be nominated for the Good Nurse Award at the 2017 Great British Care Awards, before progressing to the role of Lead Nurse in 2018 and in April 2019 she was appointed to the role of Support Manager. Lana has since completed a Level 5 in Leadership and Management and remains a Registered Nurse.

Tanya joined Belong in 2012 as a temporary receptionist and developed her role whilst working toward Health and Social Care qualifications 2 and 3, progressing to the role of Senior Support Worker and later to the role of Experience Coordinator, with responsibility for the development and implementation of a programme of activities for customers living in the village and the wider local community. In 2021, due to the retirement of the village’s long-serving front-of-house manager, Tanya made the decision to move back to the front-of-house team to lead the front-of-house, administration and caretaking teams.

Local community champion, Charlene Frodsham, from Wigan, joined the team at Belong Wigan in early 2021, taking up the post of experience coordinator and working alongside residents and colleagues to provide a creative programme of meaningful occupation via events, one-to-one and group activities.
Initially from a customer service background, Charlene's enthusiasm and cheerful nature prompted her to take on the role of community champion for the supermarket brand Asda. It was here that her talent shone as she organised community challenges and fundraising activities for local groups and charities, including those that provide dementia care and support for adults with learning disabilities. When donating board games to Belong, she was 'blown away' by their set-up, which far exceeded her expectations of a typical care provider. Upon learning about the vacancy of experience coordinator, Charlene was excited to apply, feeling this was an opportunity that she couldn't let pass by.
Taking a leading role in both these programmes, Charlene will be working closely with the residents and providing activities to inspire and delight them.

Qualifications: Level 5 in Leadership Management.
Sophie has worked for the organisation for over 11 years, starting her career as a support worker in the village households. Two years later, Sophie was appointed to the role of senior support worker and quickly progressed to the role of lead senior support worker, before joining Belong's home care team.
Sophie has completed a level 5 in leadership Management and in 2013 Sophie won the Excellence in Resident Handling Award at the Regional Care Awards and went on to the National Care Awards and won the National award. Particular outstanding features included her ability to empathise with residents in their own care planning for moving.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Belong Wigan to verify any information. View our terms and conditions. Belong Wigan has an Enhanced Service -more info.
