Belong Wigan

Have dealt with the lockdown with compassion and profession, the residents have been protected and the relatives informed at all times. Coudn't have asked for a better place for my brothers care, he is difficult to deal with but they accept him for what he is.

I am not a relative who is easily pleased as those who know me will attest. However, I cannot be more grateful to everyone on Cedar who care for our mum. With the COVID lockdown and all the difficulties that brings I have been really impressed with how Belong have handled things. Emotions have run high especially with myself, all carers and staff have been sensitive and understanding. I can only thank everyone again and assure you we do understand how very difficult the work you do is. We appreciate and value everything you all do.

My mum was very happy at Belong. She enjoyed her meals in the bistro with family and friends, her day trips out and the different activities she got involved in with the wider community. The staff are extremely caring and know all residents by their first names. They have a super activities team to keep residents busy at all times of the day. We enjoyed all the family days and always felt very welcome when we visited.

He has now returned home yesterday to his wife and I can not thank you enough for helping this happen especially through this pandemic. I know it's been difficult to sort but you did it, you know who you are. Thank you for not just being carers but also good friends to my dad.

Good experience with Belong caring for my husband.

I have been looked after with care and kindness. The staff have been great. They have made my stay very pleasant.

Belong Wigan and particularly Beech House, where my mum lived and now cared for over the last few years is an amazing place. I felt that she was part of a family who encouraged her to do things and live life to the full. Mum was well fed with home-cooked meals, clean and well cared for. The staff were always there for her and also for relatives like me, keeping us updated and informed, also making us welcome. I would recommend this wonderful home with its fantastic staff to anyone. It really is a home from home.

Having easily accessed good NHS resources makes it easier for the family to support.

Very happy with the care my mum received over the years at Belong Wigan. Thank you very much for your help.

Myself and my wife moved into Belong Wigan in August, before we moved there I was in hospital and needed full-time care. I tried a care home in the area but it wasn't for me. My wife is registered blind and deaf, having been married for 40 years and wanted to remain together. Belong Wigan offered us a bedroom together and made the extra bedroom a lounge so we could have alone time. When we moved here I couldn't walk and was really down about it. Belong offered me the opportunity to go to the gym supported by the gym instructor, and what a difference it has made. I can now walk independently without a Zimmer. I am currently taking part in a Road Worlds competition whereby we ride miles on a bike in competition with other care homes. I want to say, for the first time in 12 months, I feel myself and my wife are having quality time together, we never thought living in a care home would have so many benefits. Well done team Wigan, everything you do and provide is excellent.

An excellent home, providing the highest possible level of care. My mum spent two weeks here for a period of respite. She has mobility issues due to suffering from Parkinson’s disease and also, has Dementia. The lovely ladies at Laurel House couldn’t have treated her any better. Nothing was too much trouble and her medication was given on time without any prompting. Watching how the staff interact with residents demonstrates it is a vocation for them, not a job. Well done ladies we look forward to seeing you again soon.

I cannot speak highly enough of one of the carers in Cedar House Wigan. My father has been a resident for 3 years and had to be admitted to A&E late one evening. I live 250 miles away and made my way there as quickly as I could. The carer insisted on accompanying him even though it was late and her shift had finished. She remained with him throughout the next 5 hours refusing to leave his side I was told by the A&E staff and was with him when he passed away. All the time talking to him and letting him know I was on my way. I missed him by 30 minutes but I am comforted to know that he had someone he knew and cared about him so much by his side. The A&E staff said she had gone above and beyond her duties. She then went home to attend to her own young family and then straight to a course she was scheduled to attend. If this is not exceptional I don’t know what is. Thank you once again for all you did for Dad.

I cannot recommend this care home enough.

The set up here at Belong Wigan is ideal for our circumstances as dad is fit and well and wants to spend as much time as possible with mum, who has advanced vascular dementia. Dad lives in one of Belong’s apartments and is really settled there.

My mum has been a resident at Belong for 8 years. The care she receives is excellent. The staff are lovely and are very caring to Mum's variable moods - she can be difficult at times, but they know how to respond/always loving! The only negative response/feedback is there are not enough activities within the household i.e., singers in house on a regular basis (not always in the venue) as Mum often does not want to leave her team/lounge. (Needs decorating. Needs 'old fashioned memories' in the lounge areas. Meals/diet needs reviewing also - more appropriate meals.)

My mother is looked after to an excellent standard.

The facilities are excellent and clean. The staff are really good, very helpful in all matters. The care is really good, the needs of the resident are met at all levels. As a whole it is excellent.

During her time at Belong, she was well looked after. But more than that, the care staff on Willow household demonstrated genuine care and affection for her. A care home needs to have a high standard of facilities and activities, and Belong Wigan does have those; but it lives or dies on the quality and capability of its care team. The team on Willow Household, who cared for Mum, were first class in my opinion. They are a bunch of dedicated people, who have a good sense of fun and empathy. As a relative, I always felt welcome and I will actually miss seeing them every week. In many ways, it felt like being part of an extended family which included the other household residents as well.

We looked at a number of other care homes before choosing Belong - and it was very much the best we saw. Looking back on Mum's time there, Willow Household fully delivered on that promise.

My Mum was cared for in Willow House in Belong Wigan for 4 years during which time the level of care was excellent, the senior management were responsive and supportive of family requests and the standard of accommodation was superb. Daytime and night staff formed a great bond with Mum and they were genuinely upset at her passing which I thought spoke volumes for the culture in the home. Thanks.

My grandma felt settled immediately and adapted to this life easily as the staff made her feel like they were a family. There was continuity for the residence with the staff so individual needs, help and comforts could all be met to the highest standards. Friends and relatives are welcome anytime to continue that welcoming feeling. The care received was outstanding, the staff always on hand be it medical needs or just some company. At all times staff were professional and safety and security was outstanding. They went far beyond our expectations and for that, we can’t thank Belong enough.