






Belong Wigan, the town’s hugely popular village in Millers Lane, offers outstanding facilities and support and a vibrant programme of community events.
Belong households represent a radically different alternative to conventional care homes. They operate with a higher-than-average staffing ratio and a maximum of 11 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents. Their specially trained support and nursing staff are...
Care Provided by Belong Wigan
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
See key facts and pricing information on our website.
The price(s) shown are provided by the care home. Contact Belong Wigan for full pricing details and T&Cs.
Contact Belong Wigan to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Belong Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Gill Menguy(General Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Visiting
- Belong Wigan is located in Platt Bridge, 3 miles out of Wigan town centre, making it easy to access the town’s cultural, leisure and retail opportunities, as well as nearby country parks.
Parking
- On-site parking is available.
Belong Wigan Reviews (141)
Belong Wigan has a Review Score of 10 (9.954) out of 10, based on 22 reviews in the last 2 years.
Over all time Belong Wigan has 141 reviews.
Myself and my wife moved into Belong Wigan in August, before we moved there I was in hospital and needed full-time care. I tried a care home in the area but it wasn't for me. My wife is registered blind and deaf, having been married for 40 years and wanted to remain together. Belong Wigan offered us a bedroom together and made the extra bedroom a lounge so we could have alone time. When we moved here I couldn't walk and was really down about it. Belong offered me the opportunity to go to the gym supported by the gym instructor, and what a difference it has made. I can now walk independently without a Zimmer. I am currently taking part in a Road Worlds competition whereby we ride miles on a bike in competition with other care homes. I want to say, for the first time in 12 months, I feel myself and my wife are having quality time together, we never thought living in a care home would have so many benefits. Well done team Wigan, everything you do and provide is excellent.
Thank you for taking the time to provide this lovely feedback about Belong Wigan. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. I will ensure your comments are shared with everyone. Thank you for choosing Belong Wigan.
An excellent home, providing the highest possible level of care. My mum spent two weeks here for a period of respite. She has mobility issues due to suffering from Parkinson’s disease and also, has Dementia. The lovely ladies at Laurel House couldn’t have treated her any better. Nothing was too much trouble and her medication was given on time without any prompting. Watching how the staff interact with residents demonstrates it is a vocation for them, not a job. Well done ladies we look forward to seeing you again soon.
Thank you for taking the time to submit your review of Belong Wigan. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village staff teams to know that this is appreciated. Thank you for choosing Belong Wigan.
I cannot speak highly enough of one of the carers in Cedar House Wigan. My father has been a resident for 3 years and had to be admitted to A&E late one evening. I live 250 miles away and made my way there as quickly as I could. The carer insisted on accompanying him even though it was late and her shift had finished. She remained with him throughout the next 5 hours refusing to leave his side I was told by the A&E staff and was with him when he passed away. All the time talking to him and letting him know I was on my way. I missed him by 30 minutes but I am comforted to know that he had someone he knew and cared about him so much by his side. The A&E staff said she had gone above and beyond her duties. She then went home to attend to her own young family and then straight to a course she was scheduled to attend. If this is not exceptional I don’t know what is. Thank you once again for all you did for Dad.
Please accept our condolences. Thank you so much for taking the time to post this incredibly moving feedback about Belong Wigan. It was a privilege to support your father and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our...
The relatives' gateway site allowed us to have access to his records and enabled us to communicate with the team easily. All of the staff treated my father-in-law with dignity and respect and the management team kept us fully informed.
I cannot recommend this care home enough.
Thank you for taking the time to submit your review of Belong Wigan. We aim to maintain high standards at Belong Wigan; we are so delighted to hear this has been your experience. Thank you for choosing Belong Wigan.
The set up here at Belong Wigan is ideal for our circumstances as dad is fit and well and wants to spend as much time as possible with mum, who has advanced vascular dementia. Dad lives in one of Belong’s apartments and is really settled there.
Thank you for taking the time to submit your review of Belong Wigan. It's a pleasure to have your Mum and Dad living with us. I will share your kind comments with our staff teams. Thank you for choosing Belong Wigan.
My mum has been a resident at Belong for 8 years. The care she receives is excellent. The staff are lovely and are very caring to Mum's variable moods - she can be difficult at times, but they know how to respond/always loving! The only negative response/feedback is there are not enough activities within the household i.e., singers in house on a regular basis (not always in the venue) as Mum often does not want to leave her team/lounge. (Needs decorating. Needs 'old fashioned memories' in the lounge areas. Meals/diet needs reviewing also - more appropriate meals.)
Thank you for taking the time to submit your review of Belong Wigan. We are delighted to hear that you are overall pleased with the service received and that your mum is happy and settled here. We encourage customer feedback so that we can continuously look at ways to improve and so I appreciate your feedback which I will discuss with the team. Thank you for choosing Belong Wigan.
My mother is looked after to an excellent standard.
Thank you for taking the time to submit your review of Belong Wigan. The staff teams work hard to ensure we deliver high standards of care and we are delighted that this has been your experience. Thank you for choosing Belong Wigan.
The facilities are excellent and clean. The staff are really good, very helpful in all matters. The care is really good, the needs of the resident are met at all levels. As a whole it is excellent.
Thank you for taking the time to submit your review of Belong Wigan. We are delighted to hear that your experience has been so positive and trust it will continue to be so.
During her time at Belong, she was well looked after. But more than that, the care staff on Willow household demonstrated genuine care and affection for her. A care home needs to have a high standard of facilities and activities, and Belong Wigan does have those; but it lives or dies on the quality and capability of its care team. The team on Willow Household, who cared for Mum, were first class in my opinion. They are a bunch of dedicated people, who have a good sense of fun and empathy. As a relative, I always felt welcome and I will actually miss seeing them every week. In many ways, it felt like being part of an extended family which included the other household residents as well.
We looked at a number of other care homes before choosing Belong - and it was very much the best we saw. Looking back on Mum's time there, Willow Household fully delivered on that promise.
Thank you for taking the time to submit your review of Belong Wigan. Please accept our condolences; it was a privilege to support your mother on Willow Household and the teams will be delighted to know that she was happy here and that their dedication is appreciated. Thank you for choosing Belong Wigan.
My Mum was cared for in Willow House in Belong Wigan for 4 years during which time the level of care was excellent, the senior management were responsive and supportive of family requests and the standard of accommodation was superb. Daytime and night staff formed a great bond with Mum and they were genuinely upset at her passing which I thought spoke volumes for the culture in the home. Thanks.
Thank you for taking the time to write your review of Belong Wigan. Please accept our condolences; it was a privilege to care for your mum and we are pleased to know that she was happy during her time here. We will ensure your kind words are passed on to the Willow House team.
My grandma felt settled immediately and adapted to this life easily as the staff made her feel like they were a family. There was continuity for the residence with the staff so individual needs, help and comforts could all be met to the highest standards. Friends and relatives are welcome anytime to continue that welcoming feeling. The care received was outstanding, the staff always on hand be it medical needs or just some company. At all times staff were professional and safety and security was outstanding. They went far beyond our expectations and for that, we can’t thank Belong enough.
Thank you for taking the time to submit your review of Belong Wigan. We aim to maintain high standards and provide a warm, homely and welcoming environment and so we are delighted to hear that this has been your experience. It's a privilege to care for your grandma and trust she will continue to be happy here; thank you again for your kind words and for choosing Belong Wigan.
The staff are a cohesive, extremely well trained, well led, enthusiastic, happy and caring team. They are simply amazing. It's a pleasure to visit Mum and see her living with purpose, helping in the kitchen, gardening, dancing, singing and happy. Since Mum's move to Belong Wigan six weeks ago. she has gained all the lost weight. She is genuinely cared for, treated with respect and dignity.
A huge thank you to the outstanding home manager, admiral nurses and all the staff you are a real credit to the Belong organisation.
Thank you for taking the time to submit your review of Belong Wigan. I am personally aware of the issues you experienced before moving your mum to Belong villages and so I am delighted to know that she has settled into Belong Wigan and is now happy here. I will ensure your touching comments are...
The manager has every reason to be proud of her team of carers in Cedar house. It’s very apparent that they clearly love what they do; their commitment to providing the residents with the very best care and a loving, family-style environment played a large part in our decision as a family to place Dad in their care.
Thank you for taking the time to submit this incredibly moving review. It was an honour and a privilege to care for your dad during his time with us and we are pleased to know that you all felt supported and welcome at the village also. It means a great deal to me and the team on Cedar House. Thank you again for choosing Belong Wigan; best wishes.
Dad was in Cedar House which was excellent. All the staff were genuinely very caring and nothing was too much trouble. The whole ethos of Belong is superb and the atmosphere in the whole village is relaxed and friendly.
Thank you for taking the time to provide your review of Cedar House at Belong Wigan. The staff team will be delighted to know that you were happy with the service provided and it was a pleasure to have your dad living with us.
I would like to commend the professionalism that your staff have shown to us all as a family as well as Mum. It’s obvious that the staff are trained to a very high standard, but most of all your selection process is excellent because each member of staff is compassionate, caring and not there to just do a job, the warmth of the households is just like a true family.
It was touching that everyone came to visit her during her final days including those on reception. Thank you especially for making Mum's last few days so much easier for us as a family - the endless cups of tea, coffee and meals were amazing - and the support afforded to us all was much appreciated.
I take this opportunity to thank each and every one of you that was involved in mother's care. It was all the little extra touches that meant so much.
Please accept our condolences; it was a privilege to care for your mum and we are pleased to know she was happy during her time here. Thank you for taking the time to submit your review and I will ensure your kind words are shared with the staff team.
Occasionally, as I have a sharp eye, and want only the best for my husband, I note small slip-ups in care - awkward position in bed, some aspects of grooming. BUT nothing dramatic and all usually remedied when asked for.
We are delighted to hear that overall you are happy with the service and the team have addressed any concerns which may have arisen promptly. Thank you for taking the time to submit your review of Belong Wigan.
I stay here so my daughter and her husband can have a holiday. I also come on a Thursday for the day.
I enjoy staying and really like the staff.
I have just had a not very nice experience with one of the night staff who wasn't very nice to me during the night.
Thank you for taking the time to provide this feedback. We are happy to hear that you are mainly happy with the service provided, but of course extremely concerned to hear about this experience. Naturally, we are investigating and addressing this as a priority and will keep you updated.
My Mother has been at Belong for over a year now. The staff at Belong were very supportive and caring as mum moved into residential care from independent living. Not only have they provided excellent care for mum but they have also supported my sister and me.
Belong supplies great care, great resident service in excellent facilities. All of which is a great credit to the staff and management.
Thank you for taking the time to provide this lovely feedback. We are delighted to hear that your mum is happy at Belong Wigan and trust that your experience will continue to be so positive.
Overall I am very pleased with the care that my sister receives.
Thank you for taking the time to provide this positive feedback. We are delighted to hear that you are happy with the support your sister receives and trust that your experience will continue to be so positive.
My father was resident at Belong Wigan for three months until his passing. The love, care and kindness shown to my father, and the family as a whole, far exceeded our expectations. I would have no hesitation in recommending Belong Wigan to those who need care for their loved ones - in my opinion, you would struggle to find better in this part of the UK.
Please accept our condolences; it was a privilege to care for your father and we are pleased to know he was happy during his time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the staff team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 March 2019Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (24) & Events (0)
- 29 Jul 2026
Belong at Home, the dementia specialist home care service from Belong Villages, has retained its crown as the UK’s only not-for-profit operator to be named in the top 20 home...
- 21 Jul 2026
Belong Care Villages has been named as one of the UK’s top 10 small provider care homes by leading care comparison website Lottie. Our Wigan, Atherton and Macclesfield villages were...
- 20 Jul 2026
Colleagues across Belong villages are celebrating recognition at the prestigious Palliative and End of Life Care Awards 2026. Organised by Care Talk magazine, the awards recognise the individuals and teams...
There are no upcoming events for Belong Wigan.
Awards / Recognitions (21)
- 30 Jan 2026Recipient: Belong Wigan
- 30 Jan 2026Recipient: Belong Ltd
- 31 Jan 2025Recipient: Belong Wigan
Meet the Team (5)

Qualifications: NVQ 5 in Management, Level 4 Registered Managers Award, C25 Coaching Certificate, D32/33 Assessor, D34 Internal Verifier, Moving & Handling Instructor, First Aider, Fire Safety Instructor, NCPLH (national certificate for personal license holder – sale and supply of alcohol)
Gill has led the team at Belong Wigan as General Manager since the village opened in 2009. She is highly experienced and has worked in the care profession for over 25 years, starting her career as a care assistant in a dementia unit. She progressed to the role of Care Supervisor and then to Care Manager in 2000, working at several homes within the organisation. Gill was promoted to the post of Home Manager in 2003 and moved to Sherwood House in 2006, where she moved the learning and development strategy forward to prepare the team of staff for the move to the Belong setting and working culture. She holds the Registered Managers Award, along with a number of other management and training qualifications.

Qualifications: Registered Nurse, Level 5 in Leadership and Management
Experience: Lana moved from Edinburgh in 2002 to complete a nursing degree at the University of Central Lancashire in Preston and qualified in 2005. She worked as a Registered Nurse for eleven years, as a Specialist Nurse in women’s health and oncology.
Lana's goal was to move away from acute care into a social care setting and in 2016 she began her career at Belong Wigan, as a Registered Nurse. She went on to be nominated for the Good Nurse Award at the 2017 Great British Care Awards, before progressing to the role of Lead Nurse in 2018 and in April 2019 she was appointed to the role of Support Manager. Lana has since completed a Level 5 in Leadership and Management and remains a Registered Nurse.

Tanya joined Belong in 2012 as a temporary receptionist and developed her role whilst working toward Health and Social Care qualifications 2 and 3, progressing to the role of Senior Support Worker and later to the role of Experience Coordinator, with responsibility for the development and implementation of a programme of activities for customers living in the village and the wider local community. In 2021, due to the retirement of the village’s long-serving front-of-house manager, Tanya made the decision to move back to the front-of-house team to lead the front-of-house, administration and caretaking teams.

Local community champion, Charlene Frodsham, from Wigan, joined the team at Belong Wigan in early 2021, taking up the post of experience coordinator and working alongside residents and colleagues to provide a creative programme of meaningful occupation via events, one-to-one and group activities.
Initially from a customer service background, Charlene's enthusiasm and cheerful nature prompted her to take on the role of community champion for the supermarket brand Asda. It was here that her talent shone as she organised community challenges and fundraising activities for local groups and charities, including those that provide dementia care and support for adults with learning disabilities. When donating board games to Belong, she was 'blown away' by their set-up, which far exceeded her expectations of a typical care provider. Upon learning about the vacancy of experience coordinator, Charlene was excited to apply, feeling this was an opportunity that she couldn't let pass by.
Taking a leading role in both these programmes, Charlene will be working closely with the residents and providing activities to inspire and delight them.

Qualifications: Level 5 in Leadership Management.
Sophie has worked for the organisation for over 11 years, starting her career as a support worker in the village households. Two years later, Sophie was appointed to the role of senior support worker and quickly progressed to the role of lead senior support worker, before joining Belong's home care team.
Sophie has completed a level 5 in leadership Management and in 2013 Sophie won the Excellence in Resident Handling Award at the Regional Care Awards and went on to the National Care Awards and won the National award. Particular outstanding features included her ability to empathise with residents in their own care planning for moving.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Belong Wigan to verify any information. View our terms and conditions. Belong Wigan has an Enhanced Service -more info.
