






Belong Wigan, the town’s hugely popular village in Millers Lane, offers outstanding facilities and support and a vibrant programme of community events.
Belong households represent a radically different alternative to conventional care homes. They operate with a higher-than-average staffing ratio and a maximum of 11 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents. Their specially trained support and nursing staff are...
Care Provided by Belong Wigan
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
See key facts and pricing information on our website.
The price(s) shown are provided by the care home. Contact Belong Wigan for full pricing details and T&Cs.
Contact Belong Wigan to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Belong Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Gill Menguy(General Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Visiting
- Belong Wigan is located in Platt Bridge, 3 miles out of Wigan town centre, making it easy to access the town’s cultural, leisure and retail opportunities, as well as nearby country parks.
Parking
- On-site parking is available.
Belong Wigan Reviews (141)
Belong Wigan has a Review Score of 10 (9.954) out of 10, based on 22 reviews in the last 2 years.
Over all time Belong Wigan has 141 reviews.
We participated in arts and crafts today and it was one of the most rewarding things we have done. The experienced team at Belong Wigan make us feel special and try and cater to our mental state and loneliness especially through Covid. They are a credit to your company.
Thank you for the wonderful review. Our team at the home are thrilled you appreciate their work so much. We are so pleased that you feel at ease and relaxed in our home and enjoy the activities. I will share your kind comments with the team.
I find Belong to be an excellent care home. The staff are professional, caring, courteous and friendly. They always seem willing to go the extra mile for the residents. The facilities are second to none and I cannot recommend Belong Village highly enough.
Thank you for the wonderful review. Our team at the home, work really hard and are thrilled you appreciate their work so much, especially at this difficult time. Thank you for choosing Belong Wigan.
Belong Wigan is very caring, loving and respect residents as though they are like their family. They look after my dad so much that I know I can rest at home knowing he is in safe hands. The food is excellent, the activities are excellent, care/support is excellent this home is 5 star. All the staff are great and caring not just for the residents but for families too. I cannot fault Belong Wigan at all. It is excellent.
Thank you so much for taking the time to review our service; we are so pleased that you have had such a positive experience especially at this time. We really appreciate your support. I will share your comments with my team. Thank you for choosing Belong Wigan.
Staff cant do enough. Very helpful, kind and very supportive to my daughter and my family. Always polite and very helpful. These have been very challenging times for everyone and Belong have done their very best to support my daughter and my family. What a brilliant team. Thank you everyone.
Thank you for your extremely kind words. The village at Belong Wigan appreciate the trust you place in us as a team. We make every effort to meet the needs of our wonderful residents. It is a privilege to care for each and every one of them. I will pass on your sentiments to the whole team.
My father has suffered from dementia for many years and has been at Belong Wigan for seven years now. The facilities and staff are very good. Under the circumstances, my father has the best possible environment and care.
It is a pleasure to look after your father and thank you so much for your kind comments, especially at this time. We really appreciate your support.
My mother has been a resident for almost 5 years, she has advanced Alzheimer's. During her stay, she has been treated with dignity, care and respect by the staff. A caring professional atmosphere is evident through the village. The staff strive to make life here as homely as possible whilst maintaining high professional standards. All care should be like this.
Thank you so much for taking the time to post such a lovely review. It is an honour to care for your Mum and we are so pleased that we were able to meet your expectations during a stressful time for the whole family.
Helpful, kind and looking after mum very well. Giving me and family peace of mind at such a bad time.
The team at Belong Wigan would like to thank you so much for taking the time to send in this review. We really appreciate your comments and are so pleased that we were able to make a positive difference.
Belong is a high-quality care home, it is not cheap but you get what you pay for, other care homes we visited seemed lacking compared to Belong there really was no other choice. In particular, we loved the idea of father being in an apartment and mother in a cared for facility and they could still be close. The family love the Bistro where we could all get together and share a meal.
Thank you for taking the time to submit your review of Belong Wigan. We are so touched by your kind words and will make sure your comments are shared with the village team.
I would like to thank all of the staff at Belong Wigan who are involved in the care of my mum. They do an exceptional job. I would especially like to mention Mum's named companion for going above and beyond with Mum with the pamper sessions and being a friend to her whilst I am unable to visit during this unprecedented time. Thank you for being amazing and for all that you do.
Thank you for your positive feedback on the support provided at Belong Wigan. We do our best to understand every customer and it is a pleasure to have your mum living with us. Thank you for choosing Belong Wigan.
My mum lived in the village for 5 years. At the beginning, in Honeysuckle Apartment and later Willow Household. The care mum received was first class. Mum was loved by all the fabulous carers and staff and always felt happy. We cannot thank you all enough for everything you did as she sadly slipped away. You are true champions and if mum was here she would hug you all. I highly recommend Belong Wigan.
Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.
Our mother sadly passed away at the beginning of August and had been a resident on the Willow household since June 2017. The staff treated Mother with great care and dignity at all times and for that we are very grateful. The care home manager and all her staff do a great job in what, at times, must be difficult circumstances and are always willing to listen to any concerns relatives may have. The nursing staff are also very caring as are the ladies in the Bistro. Nothing is 100% perfect in this world but the positives far outweigh any negatives.
Please accept our condolences; it was a privilege to care for your mum and we are pleased to know she was happy during her time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.
Have dealt with the lockdown with compassion and profession, the residents have been protected and the relatives informed at all times. Coudn't have asked for a better place for my brothers care, he is difficult to deal with but they accept him for what he is.
Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our village team will be delighted to hear that your brother is settled and happy. Thank you for choosing Belong Wigan.
I am not a relative who is easily pleased as those who know me will attest. However, I cannot be more grateful to everyone on Cedar who care for our mum. With the COVID lockdown and all the difficulties that brings I have been really impressed with how Belong have handled things. Emotions have run high especially with myself, all carers and staff have been sensitive and understanding. I can only thank everyone again and assure you we do understand how very difficult the work you do is. We appreciate and value everything you all do.
Thank you so much for taking the time to post this incredibly moving feedback. It is a privilege to support your mum and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thank you for choosing Belong Wigan.
My mum was very happy at Belong. She enjoyed her meals in the bistro with family and friends, her day trips out and the different activities she got involved in with the wider community. The staff are extremely caring and know all residents by their first names. They have a super activities team to keep residents busy at all times of the day. We enjoyed all the family days and always felt very welcome when we visited.
Thank you so much for taking the time to post this incredibly moving feedback about Belong Wigan. It was a privilege to support your mum and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.
The journey from start to finish was fantastic, extremely good communication with my dad and his family. All the staff on Willow House are to be commended for the care, patience and kindness. My dad only being 61-years-old and the loss of his ability to walk only happening over a year he was frustrated sometimes had low moods but Willow House kept his spirits high.
He has now returned home yesterday to his wife and I can not thank you enough for helping this happen especially through this pandemic. I know it's been difficult to sort but you did it, you know who you are. Thank you for not just being carers but also good friends to my dad.
It was a real privilege to support your Dad, and we are so pleased that we were able to help with his rehabilitation so he could return home - even though we miss him at the village! Thanks for your kind comments, which will mean a great deal to the team and we wish your family all the very best.
Good experience with Belong caring for my husband.
Thank you so much for taking the time to post this feedback on Belong Wigan. We aim to maintain high standards at Belong Wigan and we are so delighted to hear this has been your experience. Thank you for choosing Belong Wigan.
I have been looked after with care and kindness. The staff have been great. They have made my stay very pleasant.
Thank you very much for this lovely review of Belong Wigan. We really appreciate you taking the time to provide it and our village staff will be delighted to hear that you are settled and happy. Thank you for choosing Belong Wigan.
Belong Wigan and particularly Beech House, where my mum lived and now cared for over the last few years is an amazing place. I felt that she was part of a family who encouraged her to do things and live life to the full. Mum was well fed with home-cooked meals, clean and well cared for. The staff were always there for her and also for relatives like me, keeping us updated and informed, also making us welcome. I would recommend this wonderful home with its fantastic staff to anyone. It really is a home from home.
Thank you for taking the time to post this incredibly moving feedback. It's a privilege to support your mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.
High quality of facilities supported by caring staff.
Having easily accessed good NHS resources makes it easier for the family to support.
Thank you very much for taking the time to provide us with this feedback for Belong Wigan. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village staff teams to know that this is appreciated. Thank you for choosing Belong Wigan.
Very happy with the care my mum received over the years at Belong Wigan. Thank you very much for your help.
Thank you for taking the time to submit your review of Belong Wigan. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. Thank you for choosing Belong Wigan.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 March 2019Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (24) & Events (0)
- 29 Jul 2026
Belong at Home, the dementia specialist home care service from Belong Villages, has retained its crown as the UK’s only not-for-profit operator to be named in the top 20 home...
- 21 Jul 2026
Belong Care Villages has been named as one of the UK’s top 10 small provider care homes by leading care comparison website Lottie. Our Wigan, Atherton and Macclesfield villages were...
- 20 Jul 2026
Colleagues across Belong villages are celebrating recognition at the prestigious Palliative and End of Life Care Awards 2026. Organised by Care Talk magazine, the awards recognise the individuals and teams...
There are no upcoming events for Belong Wigan.
Awards / Recognitions (21)
- 30 Jan 2026Recipient: Belong Wigan
- 30 Jan 2026Recipient: Belong Ltd
- 31 Jan 2025Recipient: Belong Wigan
Meet the Team (5)

Qualifications: NVQ 5 in Management, Level 4 Registered Managers Award, C25 Coaching Certificate, D32/33 Assessor, D34 Internal Verifier, Moving & Handling Instructor, First Aider, Fire Safety Instructor, NCPLH (national certificate for personal license holder – sale and supply of alcohol)
Gill has led the team at Belong Wigan as General Manager since the village opened in 2009. She is highly experienced and has worked in the care profession for over 25 years, starting her career as a care assistant in a dementia unit. She progressed to the role of Care Supervisor and then to Care Manager in 2000, working at several homes within the organisation. Gill was promoted to the post of Home Manager in 2003 and moved to Sherwood House in 2006, where she moved the learning and development strategy forward to prepare the team of staff for the move to the Belong setting and working culture. She holds the Registered Managers Award, along with a number of other management and training qualifications.

Qualifications: Registered Nurse, Level 5 in Leadership and Management
Experience: Lana moved from Edinburgh in 2002 to complete a nursing degree at the University of Central Lancashire in Preston and qualified in 2005. She worked as a Registered Nurse for eleven years, as a Specialist Nurse in women’s health and oncology.
Lana's goal was to move away from acute care into a social care setting and in 2016 she began her career at Belong Wigan, as a Registered Nurse. She went on to be nominated for the Good Nurse Award at the 2017 Great British Care Awards, before progressing to the role of Lead Nurse in 2018 and in April 2019 she was appointed to the role of Support Manager. Lana has since completed a Level 5 in Leadership and Management and remains a Registered Nurse.

Tanya joined Belong in 2012 as a temporary receptionist and developed her role whilst working toward Health and Social Care qualifications 2 and 3, progressing to the role of Senior Support Worker and later to the role of Experience Coordinator, with responsibility for the development and implementation of a programme of activities for customers living in the village and the wider local community. In 2021, due to the retirement of the village’s long-serving front-of-house manager, Tanya made the decision to move back to the front-of-house team to lead the front-of-house, administration and caretaking teams.

Local community champion, Charlene Frodsham, from Wigan, joined the team at Belong Wigan in early 2021, taking up the post of experience coordinator and working alongside residents and colleagues to provide a creative programme of meaningful occupation via events, one-to-one and group activities.
Initially from a customer service background, Charlene's enthusiasm and cheerful nature prompted her to take on the role of community champion for the supermarket brand Asda. It was here that her talent shone as she organised community challenges and fundraising activities for local groups and charities, including those that provide dementia care and support for adults with learning disabilities. When donating board games to Belong, she was 'blown away' by their set-up, which far exceeded her expectations of a typical care provider. Upon learning about the vacancy of experience coordinator, Charlene was excited to apply, feeling this was an opportunity that she couldn't let pass by.
Taking a leading role in both these programmes, Charlene will be working closely with the residents and providing activities to inspire and delight them.

Qualifications: Level 5 in Leadership Management.
Sophie has worked for the organisation for over 11 years, starting her career as a support worker in the village households. Two years later, Sophie was appointed to the role of senior support worker and quickly progressed to the role of lead senior support worker, before joining Belong's home care team.
Sophie has completed a level 5 in leadership Management and in 2013 Sophie won the Excellence in Resident Handling Award at the Regional Care Awards and went on to the National Care Awards and won the National award. Particular outstanding features included her ability to empathise with residents in their own care planning for moving.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Belong Wigan to verify any information. View our terms and conditions. Belong Wigan has an Enhanced Service -more info.
