Belong Wigan

Our dad moved into Belong Wigan almost a year ago and we are so happy with everything. He settled in so well and was made to feel like he was ‘home’ from the very first day. The staff have a lovely relationship with the residents and nothing is too much trouble. As a family, we feel very welcome and very involved.

My mother-in-law has middle-stage dementia and has lived at Belong Wigan for ten months. She managed to live in her own home for quite a long time with live-in carers but became increasingly unhappy, didn't eat well and was basically fading away. We reluctantly moved her into Belong Wigan but it has proved to be a very positive change. The environment is bright, clean and welcoming and the staff make a huge effort to include her in lots of activities which were not available whilst living at home. She is now much happier (although the dementia prevents her from realising it) and she has regained lost weight. We cannot think of anything that could be improved at Belong Wigan and we thoroughly recommend it.

My aunt moved into Belong Wigan in September 2023 and has settled in very well. The staff on Cedar are excellent and provide fantastic care for her. Her health and well-being have increased enormously and it's a massive weight off our shoulders knowing she's happy and cared for. I would highly recommend Belong for its facilities, cleanliness and first-class staff and in my opinion, there's nowhere better.

Qualified staff diligently deliver prescribed medications. Health issues are well monitored with timely interventions included from GPs and health care specialists when needed. There is a very detailed daily logging of personal care measures delivered for each resident which is available for viewing at any time via the online portal. There is a very good programme of inclusive, daily activities operated to stimulate and engage residents.

I can’t speak highly enough of all the staff at Belong in Wigan. Everyone you meet is busy but happy to help and above all, they look after my dad with care and attention that I find hard, even as his son, to understand how it’s maintained. His dementia has made him really quite difficult and the patience required to get him to do anything - get up, eat, behave (!) etc. - is impossible to maintain, unless you are a Belong person. We thank our lucky stars that we found this place, this home (in the familial sense) for Dad in the twilight of his life. They even bought him socks and new slippers for Christmas; how lovely is that?

Dad had been a household resident for about eighteen months now. Everyone is so friendly and understanding of the position we are in as a family and they have definitely helped us to cope with the best way of communicating with Dad and understanding his needs. The bistro and the venue are two brilliant resources which help us to treat Dad as he feels as though he has been out for a meal even though he has just changed rooms. Nursing staff are practical and caring. As a family, we are so grateful to all the staff at Belong Wigan who contribute to our peace of mind that Dad is in the right place and receiving the right care.

Many thanks.

I would like to thank all staff on Laurel, they were caring and friendly, they were always happy to help in any way possible and Dad was happy and I was at ease with everything because I knew Dad was being looked after. I would highly recommend Belong Wigan Care Home, could not fault them in any way.

I am so grateful to the manager, care staff, nurses and everyone at Belong Wigan for all their warmth and care.

We have sadly lost our dad recently. Very hard to think Dad is not here anymore, I miss him terribly. But, I wanted to say that the whole team at Belong had made Dad's life good. He was struggling with dementia, but the family at Belong gave us as a family really, really good memories to be left with. If Dad had still been at home things wouldn’t have been as happy as they were. Dad was so content and happy, the girls were absolutely great, caring, genuinely good-hearted people, perfect hearts. Really good place to be, made Dad's and our life so much better than it would have been. Thank you so so much, genuinely couldn’t have asked for more.

My mother was cared for by professional and friendly staff, who took time to know her and what she needed. I cannot thank everyone enough for the care and friendship you showed my mum and our family in her final years.

The staff were very friendly and helpful. We were informed of everything that was happening. My dad was very well looked after, making sure all his needs were met and made as comfortable as possible. The rooms are very clean with all the comforts of home. The home is very secure. The app they have logs everything, which you can check anytime.

I can't say enough about the outstanding care my dad received at this care home. The management and staff went above and beyond, providing exceptional support and comfort. The cleanliness and top-notch facilities truly set this place apart. The well-kept grounds added to the welcoming atmosphere. I couldn't be happier with our experience here.

We are very grateful for everything.

As a family we have always been impressed by the care and support given to my aunt and the friendliness and kindness shown to us whenever we visited. Belong is an excellent care home with professional,

Having had recent experience of 2 other care homes in the area I consider Belong Wigan to be outstanding. It is a beautiful home, the household system is well thought out and my aunt has thrived there. The environment is homely, welcoming and very clean. Staff are friendly and helpful, always keeping my sister and I informed of our aunt’s progress. They have treated her with kindness, dignity and respect. The Relative’s Gateway is a valuable tool that allows relatives to access daily care notes online where you can see what has happened with your relative every day - what they have done, care they have had and what they have had to eat and drink, so reassuring when you are not able to visit every day. Messages can also be shared between relatives and staff. Sadly my aunt’s health deteriorated and she passed away peacefully there last week. We were treated with kindness and compassion, it was clear that the staff had become very fond of her and were affected by her passing as much as we were.

My mum was a resident of Belong Wigan for around 3 years after my dad passed away. She had quite severe dementia but couldn't fault the care she was given in particular how they dealt with mum's final weeks before passing away. It is great that they have in-house nurses as well as the care staff and they dealt with Mum's death in a very caring and sympathetic way and provided all the support we could have wished for.

I have been residing in one of the apartments here for nearly six years and found my life very satisfactory with the establishment in both the environment and staff who have always cooperated with my requirements, both physically and mentally. My wife was also cared for, for nearly five years, especially when needing special treatment and end-of-life care. I have appreciated the experience of meeting and having an association with so many kind people and ones who care for their fellow beings. Many thanks to all concerned, love and best wishes.

Family and friends are warmly welcomed at Belong and Cedar staff know all the residents by name and their interests. I would highly recommend a visit for a family looking for a loved one's residential and nursing care.

On the whole, though it is a completely charming place and the care they are giving Dad is excellent. 5 stars.