






Belong Wigan, the town’s hugely popular village in Millers Lane, offers outstanding facilities and support and a vibrant programme of community events.
Belong households represent a radically different alternative to conventional care homes. They operate with a higher-than-average staffing ratio and a maximum of 11 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents. Their specially trained support and nursing staff are...
Care Provided by Belong Wigan
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
See key facts and pricing information on our website.
The price(s) shown are provided by the care home. Contact Belong Wigan for full pricing details and T&Cs.
Contact Belong Wigan to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Belong Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Gill Menguy(General Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Visiting
- Belong Wigan is located in Platt Bridge, 3 miles out of Wigan town centre, making it easy to access the town’s cultural, leisure and retail opportunities, as well as nearby country parks.
Parking
- On-site parking is available.
Belong Wigan Reviews (141)
Belong Wigan has a Review Score of 10 (9.954) out of 10, based on 22 reviews in the last 2 years.
Over all time Belong Wigan has 141 reviews.
All the staff are warm and welcoming and nothing is too much trouble. The care given is of a very high standard.
Thank you for such lovely feedback. We are delighted to hear that you find the care at Belong Wigan to be of a very high standard. I will share this with the team.
A huge thank you to all the staff.
Thank you for submitting such a kind review. We are delighted to hear your experience with Belong Wigan has been a good one and that your mum is so happy. Thanks again for choosing Belong Wigan; it’s a pleasure to have your mum with us.
Nan moved in during Covid May 2020 and has never been as happy as she is now. She has made new friends and has got her independence back. Thanks to the activities ladies, she now has fulfilled days, full of amazing activities to keep nan busy. Her mobility has improved loads thanks to the ladies. Nan doesn't feel like a customer; she feels like a family member within the Belong family. As a family, we can't thank Belong enough for all they do.
Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Wigan; we are so delighted to hear this has been your experience and that your nan feels like part of the Belong Family. I will make sure your kind words are passed to the village team.
Since moving into the village I haven't been happier. I feel part of the Belong Family and not just a customer. The activities keep me active and the front of house team keep me informed of any changes and always welcome me always with a smile. I cannot fault the food or the atmosphere. I love it here.
Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear you are happy at Belong Wigan and feel part of the Belong Family.
We love that we have found this care home for my dad. It is everything we could ask for in the care we need for him as we live distances away. All the staff are so friendly and helpful when we visit. I will be glad when Covid-19 is over and we can visit him in his house. Thanks to all the staff
Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our village team will be delighted to hear that your dad is settled and happy and that you find everyone friendly and helpful when you visit. We look forward to welcoming you again soon.
I, and residents, have been treated with the utmost courtesy and respect during various restrictions. All staff have been helpful and encouraging even though they have frequently had to deal with added pressures.
Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated especially during various restrictions.
My dad is in Elm House. The staff are so helpful and make my dad very comfortable giving him the care he needs whilst giving him some feeling of independence too, which is a fine balance. The food is of good standard and the staff go the extra mile to offer alternatives if he doesn’t want what’s on the menu that day.
Belong is not like any other care home. It is a home from home. Thank you, everyone.
Thank you very much for taking the time to provide us with this feedback in particular that you found our team to be courteous, helpful and caring. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated.
Wonderful care received from start to finish, staff always friendly and caring and attentive to his individual needs.
Thank you for taking the time to submit your review of Belong Wigan. We are so touched by your kind words and will aim to keep our services to high standards. Thank you for choosing Belong Wigan.
My father was a resident since December 2020 at Belong in Wigan. He passed away on Friday 13th August 2021. Dad used to live in London but became terminally ill. I didn’t want him to be alone so, I took time off work and moved him in with me at home in Wigan. However his health deteriorated within 7 months and after speaking to the manager and her team at Belong in Wigan, I knew dad would be well cared for and his need met. They made him feel welcome, loved and like a member of their own family. This has been a great comfort to me and my sister. I can’t thank them all enough. Everyone at Belong I have had the pleasure to meet and know are truly wonderful and caring people. Thank you all. I know he wants the easiest of residents, but he was my dad and I loved him. I thank you all for your kindness, compassion, patients and care. God bless you.
Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your dad and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.
My elderly father has been a resident at Belong Wigan for the last 12 months. From my first inquiry phone call to Belong (at the height of Covid lockdown) to the ongoing daily care, he has received subsequently, the management and care staff have been kind, helpful and professional. Over those 12 months, dad has needed more and more nursing care: it is obvious from his care notes (which we can view daily online via the Gateway service) and most obviously when I and family members visit, that he is being well looked after and all his needs met. He recently celebrated his 90th birthday and staff did everything to make this a special day for him. From the standard of food, cleanliness, to the professionalism and kindness of staff, we cannot praise Belong Wigan enough.
Thank you so much for taking the time to post this lovely feedback. We aim to maintain high standards at Belong Wigan; we are so delighted to hear this has been your experience.
My mum has become increasingly vulnerable, and at times, a challenge to manage, but the staff at Belong are exceptional; their empathy and understanding are remarkable. We are so lucky to have these angels looking after our mum. Thank you from the bottom of our hearts for all you do.
It is a pleasure to look after your mum and thank you so much for your kind comments, especially at this time. We really appreciate your support.
Clean and tidy to a high standard. Staff are very welcoming and are very compassionate to their residents. Bedrooms and living areas are of a high standard. Belong give us peace of mind that my mother is being well cared for.
Thank you for taking the time to submit your review of Belong Wigan. We are so touched by your kind words and will make sure your comments are shared with the team.
Thank you.
Thank you for your lovely comments. The team works very hard they will be delighted with your lovely review.
A beautiful calm place to be. All the staff are welcoming and professional. My dad is a resident of Accasia House and the staff are outstanding. They have a great leader and extremely inspirational to the team. Each team member treats my dad and our family like we are one big family, this is very comforting to us. Dad is loved, clean and cared for with exceptional standards.
Thank you so much for taking the time to review us and for your comments about the care your Father is receiving. Our aim is not just to provide a high standard of care for our residents but also to try and meet the expectations of their loved ones. Once again thank you for your positive comments which I will share with our team.
The gateway app is extremely comforting for relatives who can't visit at the moment due to Covid.
Thank you for your extremely kind words. The village at Belong Wigan appreciate the trust you place in us as a team. We make every effort to meet the needs of our wonderful residents. It is a privilege to care for each and every one of them. I will pass on your sentiments to the whole team.
Great service, all the team are very helpful, home is very clean and tidy. My dad is very happy here due to the support of the team.
Thank you for your lovely comments. The team works very hard they will be delighted with your lovely review.
Treated like family. Very caring to all residents.
Thank you for your lovely review, the team will really appreciate it! Best wishes.
Cannot rate highly enough all the staff and facilities at Belong Wigan. Knowing that mum cares for happy and settled eases the guilt of not being able to provide the best care at home. Throughout the pandemic, mum has been kept safe and it is a testament to the standards set how the team at Belong have managed the difficult circumstances and increased pressures on their already busy roles. Thank you.
Thank you for your extremely kind words. The village at Belong Wigan appreciate the trust you place in us as a team. We make every effort to meet the needs of our wonderful residents. It is a privilege to care for your mum. I will pass on your sentiments to the whole team.
My mum is a resident at Belong and has been for 2 years in January 2021. She was admitted to hospital in December 2019 and came to belong on the 4th of January. Having viewed a few care/ nursing homes before her discharge I am of the opinion that mum could not have gone into any other facility, None matched up to Belong, facilities and staff, ethos etc. I don't think she would have survived had she been elsewhere as she wouldn't have got the one to one staff. Excellent!
Thank you so much for your kind words, it means so much. All the team at Belong Wigan strive to provide the best care and companionship to our wonderful residents. I will pass on your kind words to the village team.
I find the staff and management very supportive of residents and relatives on each occasion I visit. They have a very caring attitude with the residents.
Thank you for taking the time to submit your review of Belong Wigan. We are so touched by your kind words and will make sure your comments are shared with the village team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 March 2019Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (24) & Events (0)
- 29 Jul 2026
Belong at Home, the dementia specialist home care service from Belong Villages, has retained its crown as the UK’s only not-for-profit operator to be named in the top 20 home...
- 21 Jul 2026
Belong Care Villages has been named as one of the UK’s top 10 small provider care homes by leading care comparison website Lottie. Our Wigan, Atherton and Macclesfield villages were...
- 20 Jul 2026
Colleagues across Belong villages are celebrating recognition at the prestigious Palliative and End of Life Care Awards 2026. Organised by Care Talk magazine, the awards recognise the individuals and teams...
There are no upcoming events for Belong Wigan.
Awards / Recognitions (21)
- 30 Jan 2026Recipient: Belong Wigan
- 30 Jan 2026Recipient: Belong Ltd
- 31 Jan 2025Recipient: Belong Wigan
Meet the Team (5)

Qualifications: NVQ 5 in Management, Level 4 Registered Managers Award, C25 Coaching Certificate, D32/33 Assessor, D34 Internal Verifier, Moving & Handling Instructor, First Aider, Fire Safety Instructor, NCPLH (national certificate for personal license holder – sale and supply of alcohol)
Gill has led the team at Belong Wigan as General Manager since the village opened in 2009. She is highly experienced and has worked in the care profession for over 25 years, starting her career as a care assistant in a dementia unit. She progressed to the role of Care Supervisor and then to Care Manager in 2000, working at several homes within the organisation. Gill was promoted to the post of Home Manager in 2003 and moved to Sherwood House in 2006, where she moved the learning and development strategy forward to prepare the team of staff for the move to the Belong setting and working culture. She holds the Registered Managers Award, along with a number of other management and training qualifications.

Qualifications: Registered Nurse, Level 5 in Leadership and Management
Experience: Lana moved from Edinburgh in 2002 to complete a nursing degree at the University of Central Lancashire in Preston and qualified in 2005. She worked as a Registered Nurse for eleven years, as a Specialist Nurse in women’s health and oncology.
Lana's goal was to move away from acute care into a social care setting and in 2016 she began her career at Belong Wigan, as a Registered Nurse. She went on to be nominated for the Good Nurse Award at the 2017 Great British Care Awards, before progressing to the role of Lead Nurse in 2018 and in April 2019 she was appointed to the role of Support Manager. Lana has since completed a Level 5 in Leadership and Management and remains a Registered Nurse.

Tanya joined Belong in 2012 as a temporary receptionist and developed her role whilst working toward Health and Social Care qualifications 2 and 3, progressing to the role of Senior Support Worker and later to the role of Experience Coordinator, with responsibility for the development and implementation of a programme of activities for customers living in the village and the wider local community. In 2021, due to the retirement of the village’s long-serving front-of-house manager, Tanya made the decision to move back to the front-of-house team to lead the front-of-house, administration and caretaking teams.

Local community champion, Charlene Frodsham, from Wigan, joined the team at Belong Wigan in early 2021, taking up the post of experience coordinator and working alongside residents and colleagues to provide a creative programme of meaningful occupation via events, one-to-one and group activities.
Initially from a customer service background, Charlene's enthusiasm and cheerful nature prompted her to take on the role of community champion for the supermarket brand Asda. It was here that her talent shone as she organised community challenges and fundraising activities for local groups and charities, including those that provide dementia care and support for adults with learning disabilities. When donating board games to Belong, she was 'blown away' by their set-up, which far exceeded her expectations of a typical care provider. Upon learning about the vacancy of experience coordinator, Charlene was excited to apply, feeling this was an opportunity that she couldn't let pass by.
Taking a leading role in both these programmes, Charlene will be working closely with the residents and providing activities to inspire and delight them.

Qualifications: Level 5 in Leadership Management.
Sophie has worked for the organisation for over 11 years, starting her career as a support worker in the village households. Two years later, Sophie was appointed to the role of senior support worker and quickly progressed to the role of lead senior support worker, before joining Belong's home care team.
Sophie has completed a level 5 in leadership Management and in 2013 Sophie won the Excellence in Resident Handling Award at the Regional Care Awards and went on to the National Care Awards and won the National award. Particular outstanding features included her ability to empathise with residents in their own care planning for moving.
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