Belong Wigan

My dad is a resident at Belong, Wigan and has been for 9 months. He has Dementia and living at home was getting too difficult for him. From moving Dad into Belong, the care and treatment to both Dad and his family has been outstanding. The household set-up is not like a regular care home and with only eleven residents per household, it is very homely. I have recommended Belong to a number of people, as I feel the quality of care given is excellent.

My mum was looked after beautifully during the years she lived in Belong Wigan. Choosing a care home for a relative is such a difficult decision but I'm so glad we found Belong as they really do provide the highest quality of care you could hope for. Mum was diagnosed with a complex neuro-degenerative condition at a relatively young age and the care staff at Cedar house took the time to get to know her and give her the support she needed (physically, mentally and emotionally). The household's accommodation is cosy and homely - it felt like her own home, rather than the typical nursing home set-up but still had all the equipment and adaptations needed. Belong Wigan is a happy, vibrant community with staff who really care about their residents. Thank you again for looking after Mum, I know she was well-cared for and happy there.

My relative joined a household at Belong Wigan twelve months ago. She received the best care possible. It is a caring, friendly and clean environment. Privacy is given when needed. At Belong each person is cared for according to their individual needs. I couldn't have wished for a better place for my relative to live.

My mum is a resident at Belong Wigan and has been for over four years, the care Mum gets is exemplary. Cannot fault any of the staff, Mum wouldn't be where she is today if it wasn't for the lovely staff at Belong Wigan. We thank them from the bottom of our hearts.

Since moving to Belong Care Home our daughter's life improved greatly (and ours also). The staff showed compassion to both of us as parents and still do. Even after the obvious stresses over the last couple of years, the patience and kindness shown towards our daughter is excellent, we know she is as happy here and counts the staff as friends.

Choosing a nursing home can be so difficult. For anyone reading this, there are four features about Belong Wigan Care Home that make it stand out. First; the household system (eleven residents per household) is fantastic. My late father had dementia and the familiarity of being in a living room that resembles a home, where people sit and eat together, is excellent. During Covid, it also minimised infection. Second; the home has on-site nursing care 24/7 and they are excellent. Other homes say they have this but actually use external resources. Thirdly the online portal enables you to log on and monitor every move, from their meals, the amount of fluid intake, activities, sleeping - everything is on there. If you live 200 miles away, like me, this is a godsend. Finally, the culture of the home is a testament to everyone who works there. It's a happy place, you hear laughter all the time, staff are loving and caring, it's a vocation not a job. Hope this helps!

Belong Wigan has provided residential dementia care to my mother for over eleven years, and it has been of a consistently high standard throughout. The staff are not just professional but also naturally caring, warm and committed. Many of the current care staff who look after my mother have been there as long as she has, and it's very good to have this continuity. Communication is good - I am always informed of any concerns and consulted on significant decisions. The living areas and bedrooms are comfortable, pleasant and well-furnished. It's hard to imagine a better place for my mother.

Mum has been living at Belong Wigan for 3 months and thanks to the brilliant staff team, she has settled well and is happy. The range of activities on offer and the quality of the food are both excellent. We look forward to our lunches in the Bistro when we visit! The rooms and shared areas are well-decorated, clean and comfortable. The staff are friendly, helpful and kind. It's lovely to see how staff speak to and interact with residents. Mum's quality of life and general well-being have been greatly improved by the move to Belong Wigan and I would recommend it to anyone looking for a safe, caring and friendly place to live.

I can relax knowing my disabled brother is being taken care of, his inability to read or write holds him back but the staff are wonderful with him even when he's having a tantrum and swearing and shouting at them.

Belong Wigan have been amazing with my Dad who has dementia. He has been involved in lots of activities and keeping him active. The staff are attentive and caring and nothing is too much fuss. Highly recommended place.

All the staff are warm and welcoming and nothing is too much trouble. The care given is of a very high standard.

A huge thank you to all the staff.

Nan moved in during Covid May 2020 and has never been as happy as she is now. She has made new friends and has got her independence back. Thanks to the activities ladies, she now has fulfilled days, full of amazing activities to keep nan busy. Her mobility has improved loads thanks to the ladies. Nan doesn't feel like a customer; she feels like a family member within the Belong family. As a family, we can't thank Belong enough for all they do.

Since moving into the village I haven't been happier. I feel part of the Belong Family and not just a customer. The activities keep me active and the front of house team keep me informed of any changes and always welcome me always with a smile. I cannot fault the food or the atmosphere. I love it here.

We love that we have found this care home for my dad. It is everything we could ask for in the care we need for him as we live distances away. All the staff are so friendly and helpful when we visit. I will be glad when Covid-19 is over and we can visit him in his house. Thanks to all the staff

I, and residents, have been treated with the utmost courtesy and respect during various restrictions. All staff have been helpful and encouraging even though they have frequently had to deal with added pressures.

Belong is not like any other care home. It is a home from home. Thank you, everyone.

Wonderful care received from start to finish, staff always friendly and caring and attentive to his individual needs.

My father was a resident since December 2020 at Belong in Wigan. He passed away on Friday 13th August 2021. Dad used to live in London but became terminally ill. I didn’t want him to be alone so, I took time off work and moved him in with me at home in Wigan. However his health deteriorated within 7 months and after speaking to the manager and her team at Belong in Wigan, I knew dad would be well cared for and his need met. They made him feel welcome, loved and like a member of their own family. This has been a great comfort to me and my sister. I can’t thank them all enough. Everyone at Belong I have had the pleasure to meet and know are truly wonderful and caring people. Thank you all. I know he wants the easiest of residents, but he was my dad and I loved him. I thank you all for your kindness, compassion, patients and care. God bless you.

My elderly father has been a resident at Belong Wigan for the last 12 months. From my first inquiry phone call to Belong (at the height of Covid lockdown) to the ongoing daily care, he has received subsequently, the management and care staff have been kind, helpful and professional. Over those 12 months, dad has needed more and more nursing care: it is obvious from his care notes (which we can view daily online via the Gateway service) and most obviously when I and family members visit, that he is being well looked after and all his needs met. He recently celebrated his 90th birthday and staff did everything to make this a special day for him. From the standard of food, cleanliness, to the professionalism and kindness of staff, we cannot praise Belong Wigan enough.