Belong Wigan, Wigan, Greater Manchester
Belong Wigan, Wigan, Greater Manchester
Belong Wigan, Wigan, Greater Manchester

Belong Wigan, the town’s community village in Millers Lane, is one of the largest purpose-built, high-quality developments in the North West.

The £9 million development includes a bistro, hair and beauty salon, activities room, internet café and a venue that can be used for meetings, parties, cinema evenings and more, complete with licensed bar and catering if required (this room is also available for private hire).

An Activitiy Facilitator also ensures that there is an enjoyable and varied programme of daily activities.

Belong Wigan has specially trained staff to support individuals with dementia, and qualified nursing staff to cater for those residents who require clinical care.

Also available, 54 self-contained apartments.

Group: Belong Ltd

Person in charge: Gill Menguy (General Manager)

Local Authority / Social Services: Wigan Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 67 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 67

Rooms with ensuite WC: 67

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Belong Wigan: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Belong Wigan has a Review Score of 9.8 (9.779)

The Review Score of 9.8 (maximum of 10) for Belong Wigan is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Belong Wigan in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.958 for Belong Wigan is calculated as follows: ( (206 Excellents x 5) + (9 Goods x 4) ) ÷ 215 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.821 Points relating to the number of positive Reviews for Belong Wigan is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.4 positive Reviews (67 registered maximum number of service users ÷ 5). 11 Reviews ÷ 13.4 Target = 0.821

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Belong Wigan?

  • Extremely LIKELY
    18
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Belong Wigan

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    5
  • Friend of Resident/Service User
    2
  • Father-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My dad was a resident at Belong Village, Wigan for the few weeks before his death in October 2017. He had advanced Alzheimer's Disease and poor mobility.

He was extremely settled and happy throughout his time at Belong. The family could not have asked for or expected a higher, more personal standard of care for him.

The atmosphere in the house was always calm and friendly. Staff were lovely with him, quickly getting to know him as a person, and treating him with dignity, respect and good humour. They ensured that his last weeks were comfortable and happy.

I would recommend Belong Village, Wigan in the very highest terms - I cannot think of a single area that I would suggest improving.

How likely would you be to recommend Belong Wigan? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Gill Menguy, General Manager at Belong Wigan responded to this review on 09 Nov 2017:

Thank you so much for taking the time to post this very moving feedback. It was a privilege to support your dad and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village team to read your comments and I will ensure they are shared with everyone. Thanks again.

My mother lived in Cedar House, at Belong Village Wigan for three years finally passing away on the 1.8.2017.
She suffered from mixed dementia and always told us not to worry about her because she was well looked after. We visited her frequently so I feel certain that I would have seen any real problems, had there been any. Staff tried to find things to keep her occupied at all times and were always attentive to her needs.

How likely would you be to recommend Belong Wigan? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Brookes, marketing supervisor at Belong Wigan responded to this review on 14 Sep 2017:

Please accept our condolences; it was a privilege to care for your mum and we are pleased to know she was happy during her time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the staff team at the village.

My auntie was a resident in Beech House Wigan and from the day she resided at the home her condition improved. The care and attention provided by staff was second to none and we have nothing but praise for every aspect of Belong. Unfortunately, my auntie had a fall and her condition deteriorated but despite this and as her needs grew, the care also afforded grew. In the final days of her life your staff excelled themselves and my auntie died with dignity and the staff became her friends.

How likely would you be to recommend Belong Wigan? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong Wigan responded to this review on 18 Aug 2017:

Thank you for taking the time to submit this incredibly moving feedback. It was a privilege to support your auntie and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village team to read your comments and I will ensure they are shared with everyone. Thank you once again. Kind regards.

My mum moved from a residential home to Belong Wigan, in March. The manager went above and beyond to help me get mum into Belong Wigan. Without her, my mum's last few months would not have been so happy. My mum was treated with respect and dignity. She got to enjoy a few outings which she loved. The carers are kind and very patient and work tirelessly to bring happiness into the lives of those living there. Thank you for looking after my mum in her last few months.

How likely would you be to recommend Belong Wigan? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong Wigan responded to this review on 26 Jul 2017:

Thank you for taking the time to submit this moving feedback. It was a privilege to support your mum and the staff teams will be pleased to hear that they were able to make a difference during your mum's time at the village. Kind regards.

My mother moved to Beech House at Belong in December 2016. Previously she had spent 9 weeks in hospital as most other care homes could not accommodate her due to her 'challenging behaviour'.
The carers, nursing staff and management showed immense care, empathy and, most importantly, respect to her.
The organisation of the home into 'households' of 11 residents enhances this level of care and makes one wonder why other care homes don't adopt this system.
I cannot praise the staff highly enough and the care they gave to her and to us in her final days shows what wonderful people they are.

How likely would you be to recommend Belong Wigan? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong Wigan responded to this review on 08 Jun 2017:

Thank you for taking the time to post your review of Belong Wigan. It was a privilege to support your mother and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Kind regards.

My mum was in Belong on continuing health care from December 2016 until her death in May 2017. The care staff in Beech House were absolutely amazing and became like friends to us - they cared for us as well as Mum, especially in her final days. Praise must also go to the nurses who were so kind and caring. They took time to sit with us and explain things. The management team are caring and efficient as well. They made things easy for us.

How likely would you be to recommend Belong Wigan? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong Wigan responded to this review on 25 May 2017:

Thank you for taking the time to submit your kind words and feedback. Our staff will be touched to read this. It was a privilege to care for your mum and we are delighted to hear your experience was both positive and supportive. Kind regards, the Belong team.

My friend couldn't say enough nice things about the staff and management.
She was well cared for and really enjoyed her time there.
Staff were always polite when visiting her.
She loved all the activities going on in the home, especially bingo.
And when she was up to it, enjoyed the arranged outings with her friends and staff.

How likely would you be to recommend Belong Wigan? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong Wigan responded to this review on 25 May 2017:

Thank you for taking the time to provide us with your feedback. We are delighted to hear that your friend's experience at Belong was good and that she enjoyed joining in with our varied programme of events and activities. Kind regards the Belong team.

The care that Mum received was second to none. The staff were excellent and so very caring. Mum really enjoyed her stay and definitely will want to stay again.
I cannot praise Belong at Wigan highly enough. I only wish all care could be like this!

How likely would you be to recommend Belong Wigan? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very pleased my friend has made excellent progress in three days.
She is walking with help. She had her hair done in the hairdressers. She has been to the chiropodist and looks well looked after.

How likely would you be to recommend Belong Wigan? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My wife was in respite care at this care home for 7 days. Her care was excellent, all staff were attentive and patient. The food was very good and her room was excellent.
She went to this home for care and she got care - 100%
I got respite knowing that she was being looked after well.

How likely would you be to recommend Belong Wigan? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong Wigan responded to this review on 03 Apr 2017:

Thank you for taking the time to post this feedback. Our staff will be most touched to read this. It was a privilege to care for your wife and we are delighted to hear that your experience of Belong Wigan was so positive and provided some comfort and support to you also. Kind regards.

The care received has been outstanding. I wish you would set up Belong in Horwich. The family are so grateful for the considerate caring of the staff. Many thanks. Every blessing in your work.

How likely would you be to recommend Belong Wigan? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong Wigan responded to this review on 16 Mar 2017:

Thank you for taking the time to submit such a kind review. We are delighted to hear your experience with Belong has been a positive one and will share your comments with the staff team. Belong has a pipeline of villages; you can keep up to date with new locations via our website. Kind regards.

The staff are extremely caring and helpful. I have no worries about leaving mum in Belong Wigan she is happy there. The staff go out of their way to ensure the residents are happy. The rooms are clean and tidy. The laundry is excellent and the meals are good. The activities and the bistro are excellent and everyone from the bistro staff to the carers are pleasant, the level of service is excellent. I have no complaints.

How likely would you be to recommend Belong Wigan? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All carers are very good and I am happy here.

How likely would you be to recommend Belong Wigan? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Value for Money: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong Wigan responded to this review on 02 Aug 2016:

Thank you for taking the time to submit your review of Belong Wigan. We are pleased to hear that you are happy with the service provided.

It's brilliant living here, all the carers are very caring. It's a perfect place to live.

How likely would you be to recommend Belong Wigan? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Value for Money: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong Wigan responded to this review on 26 Jul 2016:

Thank you for taking the time to submit your review of Belong Wigan. We are pleased to hear that you are happy with the service provided.

I was an Elm resident nursing patient for nearly 5 years and the Belong nurses and care staff rehabilitated me so I could live independently in the apartments. The manager at Belong helped me with my move from Elm to the apartments. The care staff on Elm House are a credit to their profession. Also the Belong at Home carers have been consistently very good and continued where Elm House left.

How likely would you be to recommend Belong Wigan? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong Wigan responded to this review on 30 Jun 2016:

Thank you for taking the time to submit your review of Belong Wigan. We are pleased to hear that you are happy with the service provided.

My husband and I live in an apartment in Jasmine Court in Wigan Belong. We have had 2 1/2 happy years. We use the Bistro mostly for coffee and occasional meals. It is a good place to meet up with friends and if we have a problem we can see our manager who is very helpful and obliging.

How likely would you be to recommend Belong Wigan? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong Wigan responded to this review on 07 Jun 2016:

Thank you for taking the time to submit a review for Belong Wigan. We are pleased to hear that you are happy with the service provided.

My experiences since I have been here have all been fabulous - staff very kind, caring and helpful. The home care manager has been more than helpful and I couldn't thank her and her staff enough!

How likely would you be to recommend Belong Wigan? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong Wigan responded to this review on 07 Jun 2016:

Thank you for taking the time to submit a review of Belong Wigan. We are pleased to hear that you are happy with the service provided.

At all the place I went around to look at this was the best.

How likely would you be to recommend Belong Wigan? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong Wigan responded to this review on 06 Jun 2016:

Thank you for taking the time to leave a review for Belong Wigan. We are glad to hear that you are happy with the service provided.

Thanks to the manager and all of the staff especially the lead support workers and support workers who have been so outstanding in the care and support of the family and most of all my father in law whom passed a few days ago. We cannot thank the staff enough and would not want him or my family anywhere else in their final days. You all will be in our memory forever with your kindness.

How likely would you be to recommend Belong Wigan? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy, Marketing Assistant at Belong Wigan responded to this review on 11 Sep 2015:

Thank you for your lovely comments. We really appreciate you taking the time to give this feedback and we are happy that we were able to offer support for you and your family during this difficult time.

Submit a Review for Belong Wigan

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

June 2014

March 2013

Care Home Provider Award

Recipient: Belong Ltd

Date: Wednesday 13 Mar 2013

more details

October 2012

Home Care Coordinator

Recipient: Belong Wigan

Date: Tuesday 16 Oct 2012

more details

March 2010

Best Elderly Care Design Award

Recipient: Belong Wigan

Date: Monday 01 Mar 2010

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Belong Wigan