






Belong Wigan, the town’s hugely popular village in Millers Lane, offers outstanding facilities and support and a vibrant programme of community events.
Belong households represent a radically different alternative to conventional care homes. They operate with a higher-than-average staffing ratio and a maximum of 11 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents. Their specially trained support and nursing staff are...
Care Provided by Belong Wigan
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
See key facts and pricing information on our website.
The price(s) shown are provided by the care home. Contact Belong Wigan for full pricing details and T&Cs.
Contact Belong Wigan to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Belong Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Gill Menguy(General Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2010
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Visiting
- Belong Wigan is located in Platt Bridge, 3 miles out of Wigan town centre, making it easy to access the town’s cultural, leisure and retail opportunities, as well as nearby country parks.
Parking
- On-site parking is available.
Belong Wigan Reviews (141)
Belong Wigan has a Review Score of 10 (9.954) out of 10, based on 22 reviews in the last 2 years.
Over all time Belong Wigan has 141 reviews.
Everyone at Belong provides a first-class service to both residents and to their families. The household staff, in particular, are really caring, and nothing is too much trouble. The food provided is varied and nutritious. The en-suite rooms are clean, spacious and well-equipped.
Thank you so much for taking the time to post this feedback. We aim to maintain high standards in all areas at Belong Wigan; we are so delighted to hear this has been your experience and will convey your feedback to all of our team.
Mum and Dad were both residents of Belong at the same time. The staff did everything they could to make their stay as comfortable as possible. The carers and nurses were brilliant. Special mention to the manager who helped me resolve many difficult situations involving other agencies. She was very comforting and compassionate with me at a very difficult and emotional time.
Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum and dad and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.
It's a wonderful place, doesn't look like a typical care home, more like a hotel.
It's spotlessly clean and tidy, inside and out. The staff are amazing and care for Mum so well.
We're so happy to have found the perfect place!
Thank you for leaving such a kind review of Belong Wigan. We are so happy to hear that your mum is cared for so well and that you have found the perfect place. Our team work really hard to ensure a friendly and welcoming environment. It means a great deal to our village team to know that this is appreciated.
Many thanks to all of the carers, nurses, and management staff at Belong Wigan, for their outstanding care for my Dad, especially during the last few months when his health deteriorated before his recent passing at the start of Jun'24. We are very appreciative of everything that was done for my Dad, and also for the amazing levels of support and sensitivity that was shown to our family during the last few weeks of his life.
Please accept our condolences; it was a privilege to care for your dad and we are pleased to know that we were able to provide such support during his time here to you all. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.
The village is amazing and feels like a hotel. The carers must be trained to a high standard because everyone is amazing. My mum moved into nursing care in Nov she is so happy and the staff on Laurel House and the nurses have been so feelful and explain everything so clearly. Thanks everyone who makes Belong so different.
Thank you so much for taking the time to post this lovely feedback. We aim to maintain high standards at Belong Wigan; we are so delighted to hear this has been your experience and that your mum is happy. We will pass your kind words on to the entire team.
Having looked after my dad for almost four years, we can't thank Belong staff enough for their support and care during his final weeks. Dad's dementia had seen him go from an incredibly active and lively person to someone who didn't recognise us and couldn't care for himself. Throughout this time, the only 'bright' spot in an otherwise desperately sad situation was the care, support and standards that we knew Dad was receiving 24/7. Everything from the quality of the food, the cleanliness of the environment to - and probably most importantly - the care was exemplary. Special thanks to one member of staff and her team on Elm House. Thank you so much.
Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your dad and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our Belong Wigan team and especially those in Elm House, to read your comments and I will ensure they are shared with everyone. Thanks again.
We are so happy we chose Belong and it gives me and my family peace of mind to know he is being so well cared for and his needs are being met by all the caring staff.
Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong Wigan team to know that this is appreciated and it's a pleasure to have your husband with us.
The staff are all knowledgeable and caring and put both residents and relatives at ease.
Belong is a social hub for the residents with numerous events to cater for all abilities and needs.
The bistro is the focus of Belong and everyone is welcomed for their amazing selection of 'home-cooked' food, the bistro staff know all the residents well.
The venue is a great facility and the on-site hairdressing salon is easy to use and convenient.
The carers in each household take care to cook food that is enjoyed by the residents and the environment is always spotlessly clean with capable on-site maintenance staff.
The carers ensure that all residents are as comfortable as possible with strict attention to medication needs.
There is good access to a GP and the on-site nursing team.
There are gardens and children's facilities.
The front-of-house staff and management are highly capable and approachable.
I hope that I haven't left anyone out!
Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong name; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the entire village team.
I had total confidence in the staff and appreciated how they went above and beyond all the time.
Please accept our condolences; it was a privilege to care for your dad and we are pleased to know he was happy during his time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.
Mum was very comfortable with every care needs met.
A huge thank you from my wife and I to Management and staff for all they did.
Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum, and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our Belong Wigan Cedar team to read your comments and I will ensure they are shared with everyone. Thanks again.
Our dad moved into Belong Wigan almost a year ago and we are so happy with everything. He settled in so well and was made to feel like he was ‘home’ from the very first day. The staff have a lovely relationship with the residents and nothing is too much trouble. As a family, we feel very welcome and very involved.
Thank you for your kind words. Our team are so pleased to hear that your dad feels at home and a part of our Belong family. Thank you for choosing Belong Wigan.
My mother-in-law has middle-stage dementia and has lived at Belong Wigan for ten months. She managed to live in her own home for quite a long time with live-in carers but became increasingly unhappy, didn't eat well and was basically fading away. We reluctantly moved her into Belong Wigan but it has proved to be a very positive change. The environment is bright, clean and welcoming and the staff make a huge effort to include her in lots of activities which were not available whilst living at home. She is now much happier (although the dementia prevents her from realising it) and she has regained lost weight. We cannot think of anything that could be improved at Belong Wigan and we thoroughly recommend it.
Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mother-in-law is happy at Belong Wigan and that the dedication of our team is making a difference to her wellbeing. Thank you for choosing Belong Wigan.
My aunt moved into Belong Wigan in September 2023 and has settled in very well. The staff on Cedar are excellent and provide fantastic care for her. Her health and well-being have increased enormously and it's a massive weight off our shoulders knowing she's happy and cared for. I would highly recommend Belong for its facilities, cleanliness and first-class staff and in my opinion, there's nowhere better.
Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our team to know that this is appreciated. Thank you for choosing Belong Wigan.
Large, glazed panel doors give access to a lovely garden area.
Qualified staff diligently deliver prescribed medications. Health issues are well monitored with timely interventions included from GPs and health care specialists when needed. There is a very detailed daily logging of personal care measures delivered for each resident which is available for viewing at any time via the online portal. There is a very good programme of inclusive, daily activities operated to stimulate and engage residents.
Thank you for taking the time to submit your review of Belong Wigan. We are so touched by your kind words. We are very happy to know that our facilities and care teams are reaching such high standards and that you are assured at every level, of the quality of our services. Thank you for choosing Belong Wigan.
I can’t speak highly enough of all the staff at Belong in Wigan. Everyone you meet is busy but happy to help and above all, they look after my dad with care and attention that I find hard, even as his son, to understand how it’s maintained. His dementia has made him really quite difficult and the patience required to get him to do anything - get up, eat, behave (!) etc. - is impossible to maintain, unless you are a Belong person. We thank our lucky stars that we found this place, this home (in the familial sense) for Dad in the twilight of his life. They even bought him socks and new slippers for Christmas; how lovely is that?
Thank you so much for taking the time to post this incredibly moving feedback. It is a privilege to support your dad and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village team to read your comments and I will ensure they are shared with everyone. Thanks again for choosing Belong Wigan.
Dad had been a household resident for about eighteen months now. Everyone is so friendly and understanding of the position we are in as a family and they have definitely helped us to cope with the best way of communicating with Dad and understanding his needs. The bistro and the venue are two brilliant resources which help us to treat Dad as he feels as though he has been out for a meal even though he has just changed rooms. Nursing staff are practical and caring. As a family, we are so grateful to all the staff at Belong Wigan who contribute to our peace of mind that Dad is in the right place and receiving the right care.
Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our team at Belong Wigan to know that this is appreciated. We are happy to hear that your dad is well cared for and that we contribute to your peace of mind. Thank you for choosing Belong Wigan.
Many thanks.
Please accept our condolences; it was a privilege to care for your sister and we are pleased to know she was happy during her time here. We are particularly delighted that you found our team always kind, considerate and hardworking. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.
I would like to thank all staff on Laurel, they were caring and friendly, they were always happy to help in any way possible and Dad was happy and I was at ease with everything because I knew Dad was being looked after. I would highly recommend Belong Wigan Care Home, could not fault them in any way.
Thank you so much for taking the time to post this feedback. Our team will be most touched to read this. It was a privilege to care for your dad and we are delighted to hear that your experience of Belong Wigan was so positive and that you can't fault us in any way.
She enjoyed socialising in her household and taking part in some of the organised activities. Meals and snacks were home-cooked in the household and were varied and interesting. Her care was excellent in all ways and her family was welcome and supported too. The relatives gateway gave daily updates and allowed the family to exchange messages with staff.
Her health gradually deteriorated and she died recently, very peacefully and with family with her. The end-of-life care was compassionate and absolutely outstanding.
I am so grateful to the manager, care staff, nurses and everyone at Belong Wigan for all their warmth and care.
Please accept our condolences; it was a privilege to care for your stepmother and we are pleased to know she was happy during her time here. We are delighted to hear your stepmother had such a lovely experience with us and felt at home.
We have sadly lost our dad recently. Very hard to think Dad is not here anymore, I miss him terribly. But, I wanted to say that the whole team at Belong had made Dad's life good. He was struggling with dementia, but the family at Belong gave us as a family really, really good memories to be left with. If Dad had still been at home things wouldn’t have been as happy as they were. Dad was so content and happy, the girls were absolutely great, caring, genuinely good-hearted people, perfect hearts. Really good place to be, made Dad's and our life so much better than it would have been. Thank you so so much, genuinely couldn’t have asked for more.
Please accept our condolences; it was a privilege to care for your dad and we are pleased to know he was happy during his time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 March 2019Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (24) & Events (0)
- 29 Jul 2026
Belong at Home, the dementia specialist home care service from Belong Villages, has retained its crown as the UK’s only not-for-profit operator to be named in the top 20 home...
- 21 Jul 2026
Belong Care Villages has been named as one of the UK’s top 10 small provider care homes by leading care comparison website Lottie. Our Wigan, Atherton and Macclesfield villages were...
- 20 Jul 2026
Colleagues across Belong villages are celebrating recognition at the prestigious Palliative and End of Life Care Awards 2026. Organised by Care Talk magazine, the awards recognise the individuals and teams...
There are no upcoming events for Belong Wigan.
Awards / Recognitions (21)
- 30 Jan 2026Recipient: Belong Wigan
- 30 Jan 2026Recipient: Belong Ltd
- 31 Jan 2025Recipient: Belong Wigan
Meet the Team (5)

Qualifications: NVQ 5 in Management, Level 4 Registered Managers Award, C25 Coaching Certificate, D32/33 Assessor, D34 Internal Verifier, Moving & Handling Instructor, First Aider, Fire Safety Instructor, NCPLH (national certificate for personal license holder – sale and supply of alcohol)
Gill has led the team at Belong Wigan as General Manager since the village opened in 2009. She is highly experienced and has worked in the care profession for over 25 years, starting her career as a care assistant in a dementia unit. She progressed to the role of Care Supervisor and then to Care Manager in 2000, working at several homes within the organisation. Gill was promoted to the post of Home Manager in 2003 and moved to Sherwood House in 2006, where she moved the learning and development strategy forward to prepare the team of staff for the move to the Belong setting and working culture. She holds the Registered Managers Award, along with a number of other management and training qualifications.

Qualifications: Registered Nurse, Level 5 in Leadership and Management
Experience: Lana moved from Edinburgh in 2002 to complete a nursing degree at the University of Central Lancashire in Preston and qualified in 2005. She worked as a Registered Nurse for eleven years, as a Specialist Nurse in women’s health and oncology.
Lana's goal was to move away from acute care into a social care setting and in 2016 she began her career at Belong Wigan, as a Registered Nurse. She went on to be nominated for the Good Nurse Award at the 2017 Great British Care Awards, before progressing to the role of Lead Nurse in 2018 and in April 2019 she was appointed to the role of Support Manager. Lana has since completed a Level 5 in Leadership and Management and remains a Registered Nurse.

Tanya joined Belong in 2012 as a temporary receptionist and developed her role whilst working toward Health and Social Care qualifications 2 and 3, progressing to the role of Senior Support Worker and later to the role of Experience Coordinator, with responsibility for the development and implementation of a programme of activities for customers living in the village and the wider local community. In 2021, due to the retirement of the village’s long-serving front-of-house manager, Tanya made the decision to move back to the front-of-house team to lead the front-of-house, administration and caretaking teams.

Local community champion, Charlene Frodsham, from Wigan, joined the team at Belong Wigan in early 2021, taking up the post of experience coordinator and working alongside residents and colleagues to provide a creative programme of meaningful occupation via events, one-to-one and group activities.
Initially from a customer service background, Charlene's enthusiasm and cheerful nature prompted her to take on the role of community champion for the supermarket brand Asda. It was here that her talent shone as she organised community challenges and fundraising activities for local groups and charities, including those that provide dementia care and support for adults with learning disabilities. When donating board games to Belong, she was 'blown away' by their set-up, which far exceeded her expectations of a typical care provider. Upon learning about the vacancy of experience coordinator, Charlene was excited to apply, feeling this was an opportunity that she couldn't let pass by.
Taking a leading role in both these programmes, Charlene will be working closely with the residents and providing activities to inspire and delight them.

Qualifications: Level 5 in Leadership Management.
Sophie has worked for the organisation for over 11 years, starting her career as a support worker in the village households. Two years later, Sophie was appointed to the role of senior support worker and quickly progressed to the role of lead senior support worker, before joining Belong's home care team.
Sophie has completed a level 5 in leadership Management and in 2013 Sophie won the Excellence in Resident Handling Award at the Regional Care Awards and went on to the National Care Awards and won the National award. Particular outstanding features included her ability to empathise with residents in their own care planning for moving.
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