Carrington Court Care Home, Wigan, Greater Manchester
Carrington Court Care Home, Wigan, Greater Manchester
Carrington Court Care Home, Wigan, Greater Manchester

Carrington Court Care Home provides nursing care to people living in Hindley near Wigan.

The purpose-built home is accredited with the Gold Standards Framework and strives to provide high-quality end-of-life care.

Residents at Carrington Court Care Home have access to a choice of lounge areas complete with comfortable and specially designed furnishings and comfortable and well-equipped bedrooms. Rooms have en-suite facilities and the home is wheelchair accessible with nurse call systems and TV aerial points.

Chefs at the home know the tastes of residents and prepare fresh, nutritious meals and can cater for any special dietary requirements.

Carrington Court’s home manager, together with all the team, will make sure that all residents receive the kindest possible care.

Group: HC-One

Person in charge: Sharon Bell (Manager)

Local Authority / Social Services: Wigan Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Carrington Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.8 Carrington Court Care Home has a Review Score of 9.8 (9.781)

The Review Score of 9.8 (maximum of 10) for Carrington Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Carrington Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.781 for Carrington Court Care Home is calculated as follows: ( (185 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 228 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Carrington Court Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 17 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Carrington Court Care Home?

  • Extremely LIKELY
    17
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Carrington Court Care Home

  • Daughter of Resident/Service User
    10
  • Niece of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Grandson of Resident/Service User
    1
  • more

The staff are so helpful and caring and respect the time you have with our family member. In the days coming to the end, they support all family members, as well as fantastic care for the resident. I would recommend anyone looking for the help in caring for a family member to come here.

How likely would you be to recommend Carrington Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I have spent the weekend with my Nan and I have to say how fantastic, supportive and helpful the staff were. Nothing was ever too much trouble, from day staff to night staff. We didn't want to leave Nan in case she passed away, all staff kept nipping into her room to see if we were ok. We much appreciated it.

How likely would you be to recommend Carrington Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Having spent the weekend at this home, I can say what a lovely home and very kind caring staff. They could not do enough to ensure that we as a family were looked after, thank you.

How likely would you be to recommend Carrington Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

All the staff at Carrington Court, including the cleaners and utility staff, were always very caring, helpful and compassionate when dealing with my mother and ourselves.
The home itself was always very clean, tidy and very welcoming. Plenty of activities for residents, could not fault the home and would recommend it to anyone looking for a home to look after their loved ones.

How likely would you be to recommend Carrington Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Second to none!
I cannot put into words how I feel about Carrington Court.
The service they give my mum is absolutely outstanding.
The staff have given me extra time with my mum that I thought I wouldn't have.
(Mum had given up before Carrington Court).
One of the activities staff is absolutely wonderful and the new manager is like a breath of fresh air.
I will be forever grateful.
Amazing manager.
Amazing team.

How likely would you be to recommend Carrington Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very well looked after.

How likely would you be to recommend Carrington Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad was welcomed and helped to settle into his new environment.
He was a reluctant resident at first and not the easiest to look after, but the staff have won his trust and deal really well with his condition.
Could not recommend the home enough from kitchen, cleaners, handyman, carers and nurses all excellent and I trust them to look after him.

How likely would you be to recommend Carrington Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been in a few residential homes before going to Carrington Court. I would recommend it due to the level of care and compassion she has received and continues to receive on a daily basis. The staff are friendly, always willing to help and mum has settled in so well.
The activities are especially beneficial to mum and she really enjoys participating.

How likely would you be to recommend Carrington Court Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

My mother had a brief stay in this nursing home. The staff were very obliging and tried to make my mum as comfortable as possible. If, in future years, I am in need of a nursing home, I would be quite happy to stay here.

How likely would you be to recommend Carrington Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

The staff here are always extremely welcoming and helpful and know exactly where my auntie is when we visit. The carer who runs the activities always has brilliant things going on and includes all the service users at a level that suits their physical and mental capacity. Any activity on the board is ALWAYS happening! Nursing and admin staff have very quickly provided my sister and I with any information we have needed be it medical appointments etc or letters we have needed re power of attorney. My auntie is very happy here, thriving and well cared for. Plus her brother who visits most days is included in any outings and given his meals with her when he visits. An excellent nursing home!

How likely would you be to recommend Carrington Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad had been in Carrington Court for almost three years when he died in December. During that time, dad's care was excellent. The staff are dedicated and work tirelessly for the residents. They loved and cared for my dad as though he was their own family and they became part of our family too as we visited and cared for dad. We can never thank them enough for what they did for dad and for us.

How likely would you be to recommend Carrington Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My aunt moved into Carrington Court in September 2016. I am extremely happy with the care she gets. The staff are always pleasant and helpful and I am impressed by the fact that as soon as I walk through the door they know who I have come to visit and can tell me exactly where she is. Nothing is too much trouble. My aunt is much happier now and is more mobile and thoroughly enjoys the activities that are provided.

How likely would you be to recommend Carrington Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Dad lived at Carrington Court Care Home for 3 and a half years. He was loved and cherished by all staff at the home. He passed away in his room on the 4/1/17. The staff were wonderful and we as a family could not have asked for more. Your company are very lucky to have such dedicated, professional staff working for you at this home. Our family would like you to pass on our thanks for making Dad's stay at the home and enjoyable one.

How likely would you be to recommend Carrington Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Up to July this year we couldn't fault it but since the manager left the atmosphere has changed a few staff have been very lax. One trained senior nurse is at times very unapproachable and has an attitude about her when patients or family ask for tablets she says "I'll go now" but can still be waiting.

How likely would you be to recommend Carrington Court Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Good

Activities: Excellent

Management: Poor

Safety / Security: Poor

Rooms: Excellent

Value for Money: Good

HC-One, Careline Team at Carrington Court Care Home responded to this review on 06 Feb 2017:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services. With regards to your concerns about management in the home, the new Home Manager has a wealth of experience managing HC-One homes. We understand how difficult it is for Residents, relatives and staff to accept change, particularly when a member of staff has been with the company for a long time, but we hope you will give the new manager time to settle in, get to know and support her to develop and enhance the excellent service provided to Residents at Carrington Court. She has already spoken to staff about your concerns who have reflected on how better we all approach issues raised by families.
At HC-One we have a catering team to ensure that Residents have a choice of highly nutritious menus to meet their individual dietary needs. Safety and security are paramount and we have vigorous inspections to ensure we maintain high standards. If there are any specific concerns the manager will be happy to discuss them with relatives individually, as she has an open door policy.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

The warmth of the home has a friendly atmosphere and is quite homely and comforting. Staff are hardworking and helpful.

How likely would you be to recommend Carrington Court Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mr brother is receiving excellent care and I can't ask for more than that.
He seems to be more tired now and staff seem to allow him to rest more in his bed, which he has always wanted.

How likely would you be to recommend Carrington Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Staff are always cheerful and helpful. Mum's room is always clean and tidy and mum seems happy to be here. Mum has difficulty with her sight and is unable to write clearly.

How likely would you be to recommend Carrington Court Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

My mother is very well cared for. Excellent service, no complaints whatsoever.

How likely would you be to recommend Carrington Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like living here, my room is very nice. I go out for a walk everyday with my family, enjoying having my hair done each week. Staff make me smile and we have good fun.

How likely would you be to recommend Carrington Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came here for respite while my wife was ill, she sadly passed away and the staff have been sympathetic and caring. I have enjoyed Christmas here and I have managed to go out for a meal with staff also went home for Christmas with my family. I never thought I could be happy and enjoy myself again but everyone at Carrington has made this possible.

How likely would you be to recommend Carrington Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Marcella

Marcella Lade

Job Title: Home Manager

Description:

Kind care is treating Residents as individuals; they are at the heart of all we do and they have earned the right to the kindest possible care.

Marcella is a Registered Nurse with over 39 years’ experience in providing care and support for a wide range of people to enrich their lives.

She is a committed and approachable leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Having worked at Carrington Court for a number of years, Marcella shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.

She uses her knowledge and experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Carrington Court.

When asked what she enjoys most about her role, Marcella said:

“The best part of my job is the people – both those I care for and those I work with.”

Outside of work, Marcella enjoys a range of hobbies and interests that include reading, eating out and taking holidays abroad.

If you would like to find out more information about Carrington Court, Marcella has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Carrington Court Care Home