Lakeside Nursing & Residential Home

Chorley Road, Worthington, Standish, Wigan WN1 2XN
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9.9 90 Reviews
  • Lakeside Nursing & Residential Home, Wigan
Lakeside Nursing and Residential Home is sat within 4 acres of mature gardens accessed via a tree lined driveway, Lakeside welcomes you with a grand entrance. Overlooking the beautiful Worthington Lake in Standish, the home provides specialist nursing care and high quality residential care support in some of the most beautiful surroundings in the area.

The home is situated a short five minute journey from the M6 and M61 motorways providing ideal access to Wigan, Bolton and the Lancashire and Greater Manchester areas. The home provides luxury hotel accommodation standards with high levels of care with specialist equipment for high dependency requirements;

•        Residential care – Independent living with the extra reassurance of a carer at all times in a five star luxurious setting.

•        Nursing care – reassurance of high quality care and support with all aspects of daily life.

•        Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromising levels of care and hospitality.

•        End of life care – caring for those in the last few days of life, ensuring needs and wishes are met seamlessly and with the utmost respect.

From the moment you walk through the front door, you are presented with lovingly restored original features such as the beautifully tiled entrance hall and impressive sweeping staircase. Large bay windows and generous amounts of natural day light come together to instil the natural and calm ambience of the countryside within the home.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Good to Know

Person in charge

  • Gail Howard (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002
  • Number of floors: 3

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (34)

Lakeside Nursing & Residential Home Reviews (90)

9.9

Lakeside Nursing & Residential Home has a Review Score of 9.9 (9.941) out of 10, based on 13 reviews in the last 2 years.
Over all time Lakeside Nursing & Residential Home has 90 reviews.

Overall Experience
  • 75
  • 14
  • 0
  • 1
  • 0
Date Published
  • 90
  • 5
  • 9
  • 13
  • 77
Reviewer Connection to Lakeside Nursing & Residential Home
  • 42
  • 16
  • 6
  • 6
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 90, showing 21-40
Review from Lesley (Daughter of Resident) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely caring staff who do everything in their power to ensure that residents' needs are catered for, thanks to the Activities Coordinator for all the events she organises and for the 1to1's tailored to individual interests.
Lovely weather for today's Easter fair and great to get into the beautiful
grounds with views over Worthington Lake.
Thanks again to the Manager, Activities Coordinator, Administrators and all the team, must mention all the kitchen staff too, our dad really enjoys all his meals at the home.
Reply from Gail Howard, Manager at Lakeside Nursing & Residential Home

Thank you for your lovely review. It is a pleasure to look after your dad - He is a true gentleman and is always very thankful daily.

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Review from Sheila F (Partner of Resident) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has joined the residents after suffering a stroke in November 2021. Despite a good recovery at the age of almost 89 he can be unsteady and had lost confidence and become isolated through not leaving the house. Since joining the Lakeside community he has been encouraged to be as independent
as possible, made new friends and even been out and about to places like the local library again. The staff are lovely and caring and it is the ideal environment to live to the full once one has to face a degree of fragility.
Reply from Gail Howard, Manager at Lakeside Nursing & Residential Home

Thank you for spending time leaving this kind review. I will pass on your positive feedback to all the dedicated staff.

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Review from P B (Son of Resident) published on 4 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the high standards which the home achieves. It was particularly nice to see how committed the staff were to ensure residents enjoyed Christmas festivities and my mum's birthday. Activities continue to be great as they are very inventive and imaginative during the restrictions.
Reply from Gail Howard, Home Manager at Lakeside Nursing & Residential Home

Thank you for your kind words. We are so pleased your mum enjoyed her birthday and that you are happy with the activities that go on in the home. Your feedback will be passed on to our dedicated team!

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Review from Mark B (Son of Resident) published on 14 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
During these difficult times, the home has performed brilliantly. They have managed to hold onto top quality staff who know the residents really well which must be a big plus point.
My mother has coped very well due to the consideration given to her mental health by the staff.
The menu is varied and
really enjoyed by residents. As for the activities team who go to extreme lengths to uplift the residents, they must be premier league. Many thanks.
Reply from Gail Howard, Manager at Lakeside Nursing & Residential Home

Thank you for your lovely words. It is a pleasure to look after your mother.

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Review from Elaine M (Daughter of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to say a massive thank you to the staff at Lakeside for all their kindness and excellent care of my dad, who found himself in desperate need of convalescent help for six weeks after a stay in hospital with pneumonia. Dad came out of hospital just too weak and confused to be able to manage at
home, but with the attention of the staff and their unfailing vigilance and dedication, he was able to get on his feet again and return to his own home. They made Christmas a special time for him too, where Covid at my own home, prevented him from visiting us. Thanks Lakeside. I only hope there is somewhere like you for me to go when the time comes!
Reply from Gail Howard, Manager at Lakeside Nursing & Residential Home

Thank you for your lovely words. Your dad was a pleasure to care for. I will pass on your comments to all the staff.

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Review from S H (Son of Resident) published on 7 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff, always welcoming and helpful in explaining any queries, always smiling whatever the task.
Covid regulation being followed ensuring a safe environment for residents and visitors.
Food is varied, plentiful, and well prepared.
5 star nursing home that ensures residents well being 24/7.
Staff
go to great lengths to provide regular entertainment for the residents.
Reply from Gail Howard, Manager at Lakeside Nursing & Residential Home

Thank you for your kind comments. It is a pleasure to care for your mother, your understanding of the extra measures we are taking to keep all the residents safe is appreciated.

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Review from Alison F (Daughter of Resident) published on 17 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed for seven months and within two months I could see a huge change from the day she arrived to the day she left. I cannot praise the staff enough. Nothing was too much trouble and the activities are amazing I would definitely recommend this care home.
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Review from Jill F (Daughter of Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lakeside has been fantastic for my dad and the rest of the family. The staff are extremely person-centred and listen to the needs and wishes of residents and family. The staff feel like family and have made the transition from moving my dad from home to nursing care much easier with their holistic skills
underpinned by best practice and quality assured care!
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Review from K B (Daughter of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
My father went in for nursing/respite care after a short stay in hospital - advanced cancer. He died in there three weeks later. He said that he did not feel safe and the staff was not responsive. He had three falls, no action was taken to prevent this (no mats with alarms/staff slow to respond). The
staff didn't understand his basic needs - i.e. needed to go to the toilet quickly but the staff was very slow to attend to him. This resulted in him falling or having accidents (when he couldn't get out of bed). He was not treated with dignity or respect. He was even told to just "go in his pants" as they thought he had a colostomy bag. He was left in his bed for hours when he wanted to sit in his chair and vice versa, the staff seemed too busy to help, some were reprimanded by nurses for helping when they had other duties. We were told we were not able to visit in the lockdown as he was not at the end of life, we feel this was because we complained about the care we saw, he died two days later.
Reply from Gail Howard, Manager at Lakeside Nursing & Residential Home

Millennium Care, take complaints and feedback extremely seriously. We are devastated by the loss of any of our residents.
The resident was receiving end of life care. There was one instance where the family were not contacted when the resident fell, we recognise this as unacceptable, apologised and have put in measures to stop this reoccurring. It was advised by the local hospital that the resident should be readmitted due to the serious decline of his health. The family and resident refused readmission wanting him to remain in our care. Lakeside does not provide one to one care, the home is busy and with the pandemic this was exasperated.
A local doctor and several nurses visited the resident and all were complimentary of the care he was receiving. We take complaints seriously and they are all are externally assessed. The care professionals proved the complaints to be unfounded and were happy with the action taken.
This dates back to Nov 20', social care was in an unprecedented crisis.

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Review from Tony N (Brother of Resident) published on 8 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have never been to a home before where:
A) Residents are so well cared for.
B) Staff who really love their work and go out of their way to keep residents entertained and thus happy.
Reply from Gail Howard, Manager at Lakeside Nursing & Residential Home

Thank you for your kind words. I will pass on your review to all the staff.

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Review from Lauren W (Granddaughter of Resident) published on 20 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say, this place is incredible. My nana was adamant about never ever wanting to go into a nursing home. However, rather distressingly, the home she loved for over 60 years was no longer an option for her. After being placed in 3 different care homes, we became upset about her rapid deterioration
both mentally and physically and moved her into Lakeside Nursing & Residential Home 8 days ago. Her transformation since then has been nothing short of miraculous. Lakeside has given my nana a new lease on life, and they have given us our nana back. After a year spent largely in isolation in her home, my nana is now busier than ever. Either being taken on walks, baking, doing puzzles or participating in any number of events that the amazing staff have planned. Thank you Lakeside, and thank you to the incredible staff for taking care of my nana, and for giving us peace of mind knowing that our loved one is happy and healthy!
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Review from Jackie M (Daughter of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Great place, staff very kind and helpful. My Dad's health is significantly improved since he came here. The home went to great lengths to keep us in touch even through the stringent lockdown. Lots of activities going on for those who want them, and lovely grounds to walk in. Great that Dad can have
his dog to visit, and can take her for a walk.
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Review from Alan B (Son of Resident) published on 6 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Lakeside Nursing & Residential Home for around 12 months, and I have been very impressed with the high standard of care he has received during the past 12 months. The staff at Lakeside have treated my father with the utmost respect and dignity, and I would wholeheartedly
recommend Lakeside to anyone who is in the unenviable position of having to consider sending a loved one into a care home.
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Review from Jane W (Daughter of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted how well my mum has settled into Lakeside. She was welcomed by the kind and caring staff, which meant a lot as I could not help her to move into her room due to Covid restrictions. She has been encouraged to talk about her interest in art and having some of her paintings hung in the home
has given her a sense of pride. A great deal of imagination and creativity must go into the numerous activities organised at Lakeside which means there is something for residents to join in with each day if they so wish. The meals are always delicious and additional treats, such as tea parties, thoroughly enjoyed. It is a relief to know that Mum is safe, happy and well cared for.
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Review from Mike G (Nephew of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie has been a resident for 10 months and in that time, the management and staff have been simply brilliant.
My auntie has found old friends and made new friendships which she thoroughly enjoys. The home has a fantastic activity coordinator who along with the management team are always putting
on various themed parties, outings, bingo etc.
It was a big decision for my auntie to move into Lakeside, but it really was the right choice.
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Review from Norma C (Daughter of Resident) published on 24 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lakeside care home is the most amazing place!
My mum has been there since November 2018.
When she was admitted from hospital she was in bed the whole time and crippled with arthritic pain.
Now she is out of bed and walking with a zimmer frame and also joining in the fabulous activities they have
most days. She has made friends and had a new lease of life all thanks to the amazing and dedicated staff. The home is in the most beautiful grounds and she often sits outside in the sunshine. I would highly recommend this care home to anyone.
Reply from Mill Car, Marketing at Lakeside Nursing & Residential Home

Hi Norma,
Thank you so much for your lovely review! Your kind words mean so much to all of us here at Lakeside! We love having your mum as part of our Lakeside family and love that she joins in all of the activities we have going on every day. We are incredibly proud of how much your mum's mobility has improved and her quality of life.

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Review from Glenys B (Sister of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very satisfied with how accommodating the staff were and how helpful everyone was. The home is set in a stunning location with marvellous views and surroundings. Everything was above and beyond my expectations would definitely recommend.
My sister is extremely well looked after and can’t think of
a better place to be, nothing is too much trouble and the staff attend to her every need without hesitation. In her words it’s a ‘5 star hotel’
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Review from S S (Niece of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
On arrival I found the staff and carers to be welcoming and accommodating. My auntie is being well looked after, she is healthy and happy. The facilities are outstanding and my auntie is very content to reside there. The grounds are stunning with plenty of outdoor space to sit and relax. The personal
care and time the carers invest is amazing to see, nothing is too much trouble. My auntie describes it as a 5 star hotel.
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Review from Angela G (Daughter of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good quality care, in a friendly environment. We recently had to deal with a room move, during Covid-19 which managed to include the family in the decision making process around room suitability and supporting our family member through the uncertainty of a room move, when we couldn't be there. Good
management means that issues around visiting during Covid-19 was well managed, safe and available.
Reply from Mill Car, Marketing at Lakeside Nursing & Residential Home

Hi Angela,
Thank you very much for your kind review, this means so much to all of us at Lakeside.

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Review from John R (Son of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention my mother has received is truly tremendous. It has given her another lease of life. The staff are brilliant and go above and beyond what you would expect of them.
Would be really surprised if anyone could find a better care home anywhere.
Reply from Mill Car, Marketing at Lakeside Nursing & Residential Home

Hi John,


Thank you so much for your kind words, I will pass this feedback on to our team at Lakeside. It is a pleasure to have your mother with us as part of our Lakeside family.

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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Lakeside Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Lakeside Nursing & Residential Home is calculated as follows: ( (145 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 153 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lakeside Nursing & Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Gail

Gail Howard

Job Title: Registered Manager Joined: 2020

Gail is very passionate about improving quality of life in care homes and ensuring that all Lakeside residents are treated with the upmost care and given something new to look forward to each day.

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