Shawcross Care Home

Staff are brilliant. Roos are spacious and clean. My nan has been here for over five years, and the staff always look after her.

I have always found that Shawcross has friendly staff and has always looked after my mother very well. She has been here for six years, and the quality of care has been outstanding throughout. It is clean, and there's a personal touch.

Thanks a lot.

She said she has had a thorough head-to-toe wash a few times but really wants a shower.

Facilities and staff are excellent. Nothing is too much trouble. Room for Dad is bright and airy. It was a difficult choice trying to find the right facility, but we can see that we have made the right choice for Dad.

Staff are always friendly and pleasant and have Mum ready when we came to take her out.

Thank you to the wonderful carers who probably do not get the recognition they deserve.

Shawcross really is a "home from home". Every time I come here, I feel a warmth and just know that my partner's mum is being very well looked after. There is "no care home smell" - a sign of how important residents are here. Staff here don't just care; they nurture the residents and their visitors. Staff, especially one member of staff, are a real asset to your organisation. I know names shouldn't be mentioned, but I feel obliged as this particular lady is so brilliant at what she does.

Very secure and welcomed by staff on reception and very polite and showed me where to go to visit my dad. Staff came into his room and updated me on how Dad was setting in. Impressed with how clean his room is.

I have a number of concerns - an event two weeks ago, over in the MRI unit, mum invited, never taken over. Concerns with regards items going missing from Mum's room, if borrowed need returning. No longer doing activities, which Mum enjoyed; this has reduced interaction and made my mum more isolated and very low. Concerned with lateness of lunchtime meals and time my mum is cleaned and moved from bed. One occasion she was dressed but never left her bed all day, not acceptable. On the whole, staff do an excellent job, but are under-resourced a need for more trained staff. Lift has been broken over two months, not acceptable.

Staff are extremely helpful and welcoming to us, showing kindness and care to all residents. A lovely atmosphere in the home in a great location. We value and appreciate all the staff. Thank you.

Overall good, the staff are very good to my mum. They are friendly and helpful. They try to sort out any problems as quickly as possible.

I cannot praise Shawcross Care Home enough. The difference in my mum is phenomenal in just a short time since moving to Shawcross. The staff are always warm, friendly and inviting and cannot do enough for my mum and her visitors.

I visit my wife regularly; she seems to be as well cared for as I could expect. The staff are always friendly and helpful; they're a nice bunch!

Since Covid and the reopening of visiting, everything is more relaxed. Staffing appears to be improving, and activities are happening on a regular basis. I would like to see more stimulation, be activities or more outdoors. As the link with Church across the road ceased, it would be good to get back to thins. My mum is institutionalized, however, happy where she is, even though she doesn't suffer from dementia.

Every time visit, always clean surroundings, nurses pleasant and helpful. Food very good, rooms kept clean and tidy. Care staff always very helpful and keen to make sure everything needed is done to the best they can. Outdoor visits very good for the residents, change of scenery and fresh air.

My step mum came to live at Shawcroos after a few weeks of respite care. We found the home to be very welcoming, and my step mum immediately became less agitated and seemed happy to be at Shawcross. It was a very hard decision to make putting our mum into here, but we have only seen kindness to our mum. Lots of affection, and everyone listens when we have concerns.

Mum looks really well since being in Shawcross. All the staff are really lovely.

Both my parents have been residents at Shawcross - my dad died three years ago. My mum is still a resident after three years. I can't praise the staff - all positions - enough. The care and respect shown to my parents have always been top class, and their dignity has always been considered when being attended to. The staff are always friendly and helpful and ready to listen. It is a very well run and happy home.

All I can say is fantastic - each and every one of the staff is caring, kind and friendly. Always a lovely welcome and the place is clean. Food well prepared, and the carers always popping in to see my husband.