Shawcross Care Home

My family and I are very pleased with the care my mum is receiving. The care and attention from the care home staff are fabulous, and it has given our family such peace of mind. A very difficult time has been made much easier for all of us. We can't thank you all enough.

Mum has really thrived since coming to Shawcross. She's made friends and tells us she is never lonely. The staff are exceptional. They always have time for the residents and will pick up on when Mum might be feeling a little low, giving her a little pep-talk and comforting her when she needs it. We are confident that she is well cared for, safe and happy... what more could we ask for?

I am very satisfied with the care and support Mum has received since being admitted in late 2020, especially considering the ongoing Covid situation and being unable to visit at times during winter when the home had to close its doors to visitors. The staff have coped well in difficult circumstances.

Mum receives good care and has a good relationship with carers. I regularly receive updates and am informed of changes in Mum's condition as appropriate.

Staff are very good and helpful.

My mum has been a resident of Shawcroos for nine years, and in that time, the care she has received has been wonderful. She has always been treated with kindness and dignity. The home is quick to inform me of any changes.

My mym came into the home in September 20201. Here, she was nursed back to health. She had lots of happy times here, every day was good. The team of people who cared for her are amazing and vibrant. She was treated with kindness and respect. I cannot say thank you enough, also to the chef who kept her sweet tooth happy. Thank you, everyone, and as Mum would say, God bless you all.

I felt he was in very good hands.

Excellent care is given by care staff. Cannot fault the care. The only issue was a lack of preparation from a staff member for a CHC meeting, also in the past lack of communication, but this has improved. The care staff are amazing and clearly care and go above and beyond. I feel confident my aunt is well cared for and treated with dignity!

Shawcross have a caring staff working under difficult Covid conditions who are always respectful and kind with my elderly mum, who has vascular dementia. The staff display patience and readily listen to any concerns or problems that occur. They try hard to resolve them. Mum praises the staff and enjoys the meals and the weekly visit to the cafe at the Methodist Church. On the whole, she has settled in well, especially now that the residents are able to mix more and join in activities. I would like to thank them all and appreciate their hard work and concerted efforts.

My mum-in-law has been a resident in Shawcross Care Home for approx seven years now, and the care she has always received has been absolutely fantastic. She has always been treated with dignity and care. The kindness she is always shown is wonderful. The staff are all a credit to the home, and we can't thank them enough.

They made my husband very comfortable and in his own words, he was looked after very well indeed taking into consideration his needs at all times.

Because of Covid, we cant get involved enough to see the activities. I only know Mum isn't through the day as bad as the women around her. She still wants to converse, she was someone who went to Church meetings, women's guild, so I hope she is taken down to mix with people who don't have Alzheimer's in the day, but she is in the right place from tea time.

Mother been with the home for five years. Staff always pleasant and helpful. Do a wonderful job looking after mother.

My mother was at Shawcross for 2 weeks following a hospital discharge. She was (inappropriately - due to a Social Care error) admitted to the Nursing side of the Unit. Staff were kind and friendly, though there seemed to be little time for staff to do more than attend to the physical care needs of the residents. From my observations at daily window visits and conversations with staff, it was clear that the unit was not well placed - despite the willingness of staff - to meet residents social and emotional needs. This meant that my mother spent the majority of her time alone in her room, with staff only being able to spend time with her for 5-10 minutes every couple of hours. This, and the general practice on the Nursing side of the Unit, to give residents a bib and baby beakers at mealtimes (rather than a more individualised approach which would have required staff to be more available), impacted negatively on her mood, sense of dignity and independence skills.

I cannot think of any time when visiting the home that I haven’t been met by friendly faces. All the staff are so caring and patient with the residents, and at times it must be really hard. During these difficult times, I haven’t seen some of the regular carers for my father but the staff who arrange the visits go out of their way to make sure the visits go to plan.

The staff are very friendly and welcoming. The rooms are kept clean and tidy, and the food has improved tremendously. Would recommend it to anyone.

I only came once because of the virus. But every day when I rang about her, all the nurses and staff were really good. I would recommend it to everyone.

Always very good care for my mother here at Shawcross. Standard continues to be very high. Home coping very well with Covid with everything very well organised.

Unfortunately, due to Covid problems, I could not come from Leeds to visit my friend of many years, but the staff never made me feel a nuisance once when I rang and allowed me to speak to her if she was awake. She always referred to the staff as very good and kind - a real compliment and sincerely meant. I consider her care was excellent, and the only thing upsetting was that no one came to see her - sadly, no one could at the time.