Shawcross Care Home

Firstly, in these very trying times, the care staff in Shawcross have stepped up to a whole new level of care. Having both my parents in Shawcross, I assure you, I can speak with confidence on their amazing devotion to the residents. My Mum has been on the EMI unit for approximately 8-years; the love and care she has had, and still gets daily, is remarkable. Every member of the staff on EMI deserve a gold medal; they are brilliant with my mum; it's like she is looked after by her own family. We can't praise the place enough. Also, on the nursing side where my dad been for a couple of years is exactly the same, I echo my words above. Unbelievable and remarkable staff throughout. Now that we can visit again, the two young ladies doing the testing and booking are brilliant and dedicated beyond belief. Thank you so much both of you. Also, the improvement on hygiene and general tidiness of the place has improved, the activity's team, cleaners, maintenance staff, laundry also deserves big praise.

The visits staff are extremely welcoming and friendly.

Mum was fine.

Dad has only been here for 5 weeks, but he is looking so much better. He has gained weight and is learning to socialise with people again.

It is a hard decision to have a relative in a care home, but the love and attention Dad gets at Shawcross have made it much easier. I cannot praise the lovely staff too highly; Dad is treated so well.

A wonderful home that cares for and looks after my mother-in-law. All the staff are friendly, welcoming and extremely helpful. One lady, in particular, has kept us in touch with Mum during Covid lockdown through video calls. A truly wonderful person.

Mum moved to Shawcross following four weeks in the hospital back in Sept 2020. The staff have ensured Mum has been able to settle into her new environment, during these hard times and ensured that although we haven’t been able to visit, (I’ve never been inside), we have been able to FaceTime regularly. Mum now appears to have made a close friend and become more settled than in the early days, but we need to remember these times are hard for the staff and residents too. Care staff do not always get the recognition that they deserve or even a thank you. So, thank you for making Mum smile.

My husband has been here for over 5-years. Apart from food not being good over a year ago, it seems to have improved greatly now. The care is first class, and the staff are brilliant; they work really hard to ensure residents are happy and comfortable.

Give that she does not want to live in the home, Shawcross does a good job. She gets frustrated by the lack of opportunities to go out anywhere. We realise that her worsening dementia is largely to blame. We are disappointed that despite numerous requests, she has not had a hearing test/assessment as far as we know.

Although I have been unable to enter the home due to current restrictions I found my mother content and happy. The staff are very attentive, food of the highest quality, rooms clean and no unsanitary smells.

Staff are very friendly and welcoming. They have done a great job keeping residents and themselves safe during covid-19. Love seeing pictures on Facebook of residents taking part in activities. Mum is receiving great care.

Mum has been at Shawcross for a few years now, and I have seen the changes over these years, all for the better since Christmas. The staff are all fantastic and treat Mum with the respect she deserves. Some of them even know Mum better than me, which is great. I would love to book myself in for breakfast, dinner and tea as the food looks amazing. They have also helped me with some bad times with Mum's condition. So, well done, and thank you.

Shawcross and its staff are a brilliant care home. I have both grandparents at this home in separate areas both with different needs, and staff in both units are friendly, caring and professional. Henry the dog is a great therapy dog, and it’s lovely to see activities that go on throughout the days. The staff are approachable, and it is always noticed that they go above and beyond to help the residents. Both my grandparents are looked after and treated with respect. It’s a great home, and the staff are brilliant.

I wouldn’t have my nan and grandad anywhere else. The staff are exceptional and the care and attention they give to each of them is phenomenal. Happy that they are in such an amazing loving home.

I highly recommend Shawcross for your loved ones. My dad was looked after from day one with his specific needs and kept his dignity. Each member of staff was polite and took the time needed to care for him, even when he was grumpy. The meals were catered for his diet and looked that good I could’ve eaten it myself. I can’t express enough thanks to the whole team of how they treated him A*.

Thank you from the bottom of my heart you are all amazing.

It is a very difficult time for families when your loved ones need to go into care; it really helps that Shawcross treat their residents like family and with such dignity.

From day one, excellent care provided. All residents seem well looked after and receive the care they need. The care home itself is well maintained and feels like home. The staff at Shawcross are all approachable and happy to help support and listen to residents and their families. I would definately recommend to people needing help, care and support.

The staff all were so caring it brought a tear to my eye. Well done!

My 96-year-old mother was a resident at Shawcross for some sixteen months until her recent death. Her time there was always made more comfortable for both her and I because of the level and standard of care she received from all staff. As her dependency needs increased, the staff responded with the same care and attention without missing a beat - a sign of a well-trained, efficient, effective and competent team. Her comfort, dignity and wellbeing were always paramount to the staff and they respected her wishes and treated her, and I, with respect always. All staff are happy to go the extra mile, often under difficult situations, with a smile. The compassion I received at the time of her death and the lead up to it quite overwhelmed me. They were so sympathetic, compassionate and caring. To them, it’s not “just a job”. I will always have fond memories and the highest respect for Four Seasons, Shawcross and the staff.