What types of Care is Bedford Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Bedford Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Bedford Care Home to the centre of Leigh?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Bedford Care Home, Battersby Street, Leigh, Greater Manchester WN7 2AH

Review from Linda G (Daughter of Resident) published on 28 August 2025 Submitted via Postal Card • Report

Overall Experience

From doing the initial walk round with a member of staff I knew that Bedford was the home for my parents. All the staff I have come into contact with from cleaners, maintenance, carers and managers of units are wonderful. They know there residents, there triggers and there moods. I am very lucky to

have found a place that I know is safe, clean and caring to our most vulnerable.
One member of staff, in particular, is on any concerns that I may have; if my mum is having a bad day. The staff work tirelessley, long shifts which can drain them. But they always greet you with a smile and a kind word. These carers are the best.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank-you very much for choosing Bedford Care Home and for putting your trust in us. We are delighted that we have been able to meet your needs and that you are so pleased with the care and service we provide. We will share your kind words with the team. Best wishes

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Review from Diane F (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report

Overall Experience

Don't allow your loved ones to stay here, shocking. Very poor. My mother was allowed to fall out of her chair, she broke her femur. This turned out to be a death sentence. She was put on palliative care and passed away 3 weeks later. She was on the mend until the fall.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank-you very much for your review and feedback which is vitally important to us as we strive to maintain the very best standards throughout. We extend our continued condolences to you and the family on the loss of your dear mother. We understand that this is a very sad and difficult time but must use our right to respond to your comments and briefly outline the circumstances around your mother's history and health conditions on admission to Bedford Care Home and the reason for her subsequent fall. She was initially admitted to hospital following a collapse at home and was very ill during her hospital stay. A referral was made to the Independent Mental Capacity Advocate due to safeguarding concerns around decisions on her best interests. It was then agreed that she would be discharged to the care home and sadly she had a cardiac arrest which caused her fall and injury. We were so sorry to hear that after a short stay in hospital she passed away. Again we extend our very best wishes.

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Review from Deborah T (Daughter of Resident) published on 11 August 2025 Submitted via Website • Report

Overall Experience

My Dad had a fall in May of this year and when he was discharged from the hospital he was transferred here to Bedford care home for rehabilitation and reading the reviews I was a bit hesitatant but wow he was in room 7 for nearly two months and the care he received was outstanding from all the seniors

carers and day and night right down to the Physiotherapist who was amazing and giving him the confidence and motivation to help him walk again he's been back at his own home now for the last month which he's doing remarkably well and I can't thank this Care home enough for all the support and caring they all given my Dad and infact he enjoyed this home so much he didn't want to leave so for us we are giving 5 stars because I wouldn't hesitate if he ever had to go back there so a big Thankyou to all those involved in his care it means so much.
Thankyou to five members of staff, in particular. On Day shift and the Night staff shift also the Physio you've all been amazing x

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank-you so much for sharing your positive experience at Bedford Care Home and we are delighted to have been able to help your dad in his rehabilitation and recovery. Your comments and recommendation mean a lot to us and we will share with the team. On behalf of us all, thanks again and best wishes.

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Review from Amy B (Daughter-in-law of Resident) published on 28 July 2025 Submitted via Postal Card • Report

Overall Experience

From the moment we arrived to visit, we were made to feel very welcome and given a detailed summary of how our relative was doing.
The member of staff went above and beyond and was so lovely and patient with our relative.
He was in very good spirits and the best we have seen him in a while.
A huge

thank you to you all :)

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Amazing to hear that your relative is doing so well and we will share your kind comments with the team. Best wishes.

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Review from Debra G (Niece of Resident) published on 21 July 2025 Submitted via Postal Card • Report

Overall Experience

I was very impressed with the cate my auntie was given over the last few years. All staff were professional and caring.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank-you very much for your kind words and we send our very best wishes to you and the family

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Review from M S (Sister of Resident) published on 2 July 2025 Submitted via Postal Card • Report

Overall Experience

Staff are very friendly and approachable. The food does not allways match what is displayed on the menu.
Appears limited choice for someone on a special diet ie. low fiber due to a stoma. Maybe plain chicken could be offered when chicked is offered in a sauce. Maybe sometimes skinless sausage option.

Plain chips when wedges with skins on menu. Potatoe waffles and fish fingers would be nice rather than sauces or spicy food.

Reply from Joanne Fishwick, Home Manager at Bedford Care Home

Thank you for your feedback. We're delighted to hear that you found our staff friendly and approachable - we'll be sure to share your kind words with the team.We also appreciate your constructive comments regarding the menu, especially in relation to special dietary needs. We understand how important it is for individuals with specific dietary requirements, such as low-fiber diets, to have suitable options available. Your suggestions - including offering plain chicken, skinless sausage, plain chips, potato waffles, and fish fingers - are very helpful and will be taken into consideration as we review and improve our menu offerings.Ensuring that our menu accurately reflects what's available is also a priority, and we'll work on making this more consistent moving forward.Thank you again for taking the time to share your experience. We value all feedback as it helps us to improve the care and comfort we provide.

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Review from G F (Daughter of Resident) published on 27 June 2025 Submitted via Website • Report

Overall Experience

I can't thank the staff enough for the care and support provided to my mum during her D2A stay with them. Very caring attitude and always on hand as needed. Rooms were comfortable. Good variety of food provided.

Reply from Joanne Fishwick, Home Manager at Bedford Care Home

Thank you so much for your kind words. We're truly delighted to hear that your mum had a positive experience during her D2A stay with us. It means a great deal to the team to know that their care and support made a difference.We're also glad you found the rooms comfortable and the food options varied. Feedback like yours is incredibly motivating for our staff, who work hard to ensure residents feel safe, supported, and well looked after.Thank you again for taking the time to share your thoughts-it's greatly appreciated.

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Review from A S (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

All the staff are excellent!!
Food is the biggest issue, my mother is a pescatarian and the sum total of choice seemed to be soup and sandwiches,, limited to choice of cheese or tuna or sausages (usually burnt). My mother is severely underweight and with the limited choice she wasn't encouraged to

eat well, even getting brown bread was a chore. In 2025 the amount of vegetarian choice surely goes beyond, cheese, sausages or tuna.

Reply from Joanne Fishwick, Home Manager at Bedford Care Home

Thank you for your feedback. We're pleased to hear your kind words about our staff - it's always encouraging to know their efforts are appreciated.We're very sorry to learn about your mother's experience with the food options. We completely understand how important proper nutrition and varied dietary choices are, particularly for someone who is underweight. While we strive to cater to all dietary needs, it's clear that on this occasion we fell short.Please be assured that your comments have been shared with our kitchen team, and steps are already being taken to expand and improve the vegetarian and pescatarian options available. It's disappointing that this wasn't raised with management during your mother's stay, as we would have done our utmost to address it immediately.If you'd like to discuss this further or would prefer to speak directly with a member of the management team, we would welcome the opportunity-either by phone or in person. Thankyou.

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Review from Andrew H (Son of Resident) published on 26 June 2025 Submitted via Website • Report

Overall Experience

Dad and I had cared for mum for several months at home and hoped to continue doing so but a fall and subsequent hospital stay affected her mobility such that we couldn't safely look after her. When she was discharged from hospital she had a short stay somewhere with the hope that her mobility might

improve enough for her to return home. Sadly this wasn't the case and she was transferred to Beech House at Bedford Nursing Home. The care that mum received far exceeded our expectations, every single member of staff that we met, cleaning staff, leadership team, nursing staff, all obviously cared so much for the residents. We visited pretty much daily and without exception a member of staff had briefed us on how mum was that day before we got to her room. We really worried about mum going in to a care home but honestly this place is staffed by angels who treated mum with understanding, compassion and love. The care mum received was excellent. Five stars doesn't seem enough.

Reply from Joanne Fishwick, Home Manager at Bedford Care Home

Thank you so much for your heartfelt and thoughtful review.We are truly sorry that your mum's health circumstances meant she was no longer able to remain at home, but we are honoured that you entrusted her care to us at Beech House. It means a great deal to hear that the support and compassion shown by our entire team-from our cleaners to our nurses and leadership staff-made such a positive difference during such a challenging time.Your kind words about the understanding, compassion, and love your mum received are deeply appreciated by everyone here. We are especially touched to know that our efforts provided comfort and reassurance to you and your dad throughout her stay.Thank you again for taking the time to share your experience. Your feedback is not only encouraging, but a reminder of why we do what we do.With sincere thanks.

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Review from N A (Sister of Resident) published on 16 April 2025 Submitted via Postal Card • Report

Overall Experience

My sister seem to be very happy here. She always smiling and happy. The staff are very good, but do seemed short staffed at time but thats no fault of theirs. They are always happy to help and nothing is too much trouble for any of them.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank-you so much for your review. We will share your positive feedback with our dedicated and hard working team who will be delighted to hear your kind words. Thank-you again and best wishes.

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Review from D W (Daughter of Resident) published on 14 April 2025 Submitted via Website • Report

Overall Experience

Understaffed & underfunded! Night staff either unable or unwilling to help patients to the commode, patients are told to use incontinence pants - NO DIGNITY! Had to ask for my mums hair to be washed. Was told it was done weekly, but it was over 10 days since she had been admitted!
Little interaction

or encouragement to get mobile again whilst recovering from a broken ankle. When she pressed her call button to use the toilet, no urgency & she was constantly told about all the other patients waiting for attention.
Initially my mum was put into a room with a faulty bed, it didn't raise and for 2 nights 'slept' on a disconnected air mattress!
I asked if there were any other rooms available and was told there wasn't. I asked again for my mum to be transferred to another room, finally she was. I asked how long this room had been available & it had been free for about a week!! Staffing issues need to be resolved, it's not acceptable that people have to live in these conditions.

Reply from Joanne Fishwick, Home Manager at Bedford Care Home

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and your concerns regarding the care your mother received during her stay with us. Please know that we take all feedback seriously, as it helps us to reflect on and improve the quality of our care and services. We are genuinely disappointed to hear about the issues you've described, particularly around dignity, communication, and the availability of support. These are not the standards we aim to uphold, and we are committed to addressing any shortcomings. Unfortunately, these concerns were not brought to the attention of management at the time of admission or during your mother's stay, which meant we were unable to intervene or resolve them in real time. Had we been made aware, we would have acted swiftly to investigate and support both your mother and your family.

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Review from Margaret W (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

Mum was transferred from hospital to Croft House at Bedford care home. This was our first experience and we were apprehensive about what to expect. From my first phone call to the home, throughout all our visits to the last call the staff were amazing. To provide end of life care is a huge thing to

ask but the staff were caring to Mum and a great support to us. Although some of the fittings and decor looked tired the place was spotless and cleaned to a high standard. Thank you for all you did

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Review from Debbie Y (Daughter of Resident) published on 10 March 2025 Submitted via Website • Report

Overall Experience

The staff at beech house were truly amazing with my dad in the two weeks he was there
Whilst his needs were assessed.
As a family we felt like they kept us fully informed at all times and if we had any concerns they were more than happy to help. All the staff were extremely friendly and always made
Sure

my dad was clean and comfortable even the times he was being difficult. I can honestly say the staff work so hard and they engage with all the residents even when they are really busy they treated my dad with dignity and respect at all times that goes for all the staff from nurses to the cleaners. We felt reassured that my dad was receiving the correct care whilst he was at beech house.We cannot thank the staff enough for making my dads time at beech house a positive experience and it was the only the distance for us that we knew we would have to move him to somewhere closer to home.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank-you very much for your review and kind comments. We are delighted that your dad enjoyed his stay with us and that you and the family were so pleased and reassured. If we can ever be of assistance again in the future please do not hesitate to get in touch. Pass him on our very best wishes. Thanks again.

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Review from Stephen J (Son of Resident) published on 4 March 2025 Submitted via Website • Report

Overall Experience

My Father was placed in Bedford Care Home after 2 strokes, Wigan hospital said he was moving to a home, it was a worry for my sisters and I, to be fair we had not heard of Bedford Care Home, however, there was no need to worry as all the staff where fantastic, my Father had his own room, but spent most

of his time in the communal lounge, where the was always staff around to cater for all his needs, the staff also created interesting things for them all to do, my Father actually enjoyed the care, and they helped him with his recovery, as he began to feel better, and eventually we took him home.
I have to say, "The staff helped him in his recovery and my thanks go out to them".

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank-you very much for your review. We are delighted to have been able to play a part in your father's recovery and it's lovely to know that he enjoyed his stay with us so much. Very best wishes to you all.

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Review from Lorna W (Daughter of Resident) published on 25 February 2025 Submitted via Website • Report

Overall Experience

Before my Mum was moved to Bedford, she stayed inside all day, she didn't eat well, didn't sleep well, was reluctant to mix with other people and was becoming more and more agoraphobic and morbid. Since she moved to Bedford in January, she has really started to enjoy life a lot more. She has been out

to dancing and singing events, Bolton aquarium and museum, attended parties and made new friends and is even going ten pin bowling next week! I am so thrilled with the love and care provided by the whole team at Bedford, especially the way the activities team are able to get my Mum involved. It must have taken an enormous effort to get my Mum to believe she can be happy again and I can really see that she enjoys every interaction with the carers, nurses and staffing team. She now eats like a horse, sleeps in a proper bed and she even thanked me on my last visit for "giving her, her life back!". Thank you to the Bedford team for caring and helping my Mum to 'be happy' again!

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you so much for your review. We are delighted to have been able to help your dear mum and we're all are over the moon that she has been thriving and progressing so well at Bedford Care Home. To hear her say that she feels as though she has got her life back makes it all worthwhile for us as a team and we are grateful that you have put your trust in us. Thanks again and best wishes.

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Review from Adam W (Grandson of Resident) published on 24 February 2025 Submitted via Website • Report

Overall Experience

Wouldn't put my worst enemy in this care home, the lack of care and acknowledgement the staff give their patients is evil. My nan sat from 6am to 4:30 pm in her own filth and was only changed as I requested it. This was done on multiple occasions. 40 beds and 5 staff at best. Ridiculous. Luckily we

moved my nan to a different care facility after 2 weeks. I would give this place 0 stars if I could.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you for sharing your feedback. We are deeply sorry to hear about your experience and understand how distressing it must have been for you and your family. At the time of your nan's stay, our staffing levels were 6 staff to 30 residents (4 care staff, a nurse, and a nurse assistant) This ratio meets the needs and levels of dependency in the house and previous reviews are testament to the high standards we set. We apologise that we did not meet these expectations for you and your nan. We wish this issue had been brought to our attention sooner so we could have worked together to resolve any concerns. We are committed to continually improving our care practices, and we take your feedback seriously as part of that process. If you would like to discuss this matter further, we would welcome the opportunity to speak with you. We truly value the trust families place in us, and are dedicated to providing the best care for all residents. Best wishes.

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Review from Elaine F (Daughter of Resident) published on 13 February 2025 Submitted via Postal Card • Report

Overall Experience

My mum went into care in October 2024 due to her Lewy bodies. She was initially assessed in a unit and then was moved to Astley House. Since being there, my sister and I are much happier. She is more settled and content. My dad came into Astley House in December 2024. We tried to keep him home but he

wanted to be with mum. He is well cared for. The carers are kind and look after all residents with a passion for ensuring they are engaged in activities and happy.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you for your review, we are delighted that your dear mum and dad have settled in well and that you and your sister are reassured that they are being well cared for. Best wishes.

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Review from Debbie W (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

My mum moved to Bedford Care Home in December following twelve months in another care home. We chose Bedford due to my mum's rapid declining health with dementia and Alzheimer's. The care home she originally went in did not meet her care needs, since moving to Bedford last month, I have noticed a massive

change in her everyday life.
She has now settled in relatively well, has a lovely room which we have been able to make a "home". The staff from senior management, carers, domestics and activity workers are brilliant.
They are very knowledgeable when dealing with advanced dementia and very caring.
This for us, as a family, has been the best and right decision for my lovely mum.
I used to dread visiting her in her other care home as both she and myself would be quite stressed and get upset, now, thanks to Bedford, I do not have the same worries and anxiety, this is due to them actually caring for my mum like one of their own.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you so much for this lovely review. We are delighted that we have been able to help your dear mum and that coming to Bedford has made such a positive impact on not only Mum but also for yourself and the family. We are always here to help and send you all our very best wishes.

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Review from Susan H (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report

Overall Experience

My dad was a resident on Lilford Unit for over three years and latterly, on Pennington where Dad passed away. The care my dad received was given with love, patience and kindness during this time by all staff. During end of life, the care team attended to Dad, making sure he was clean and comfortable.

Both day and night staff treated Dad with kindness and respect while he was unconscious and everyone supported me throughout the time there, giving me emotional support and care. What I can take away from my experience is that everyone knocked on the door before entering Dad's room, his personal care was attended to every 2 hours, both day and night. I was given plenty of food and drinks while I stayed with Dad and received lots of emotional support. Care staff from other units who knew Dad visited to see how he was doing and when he passed gave me their condolences.
I never wanted Dad to go to hospital but stay at the care home to die as he was cared for so well by brilliant and caring people.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you so much for your kind words and, on behalf of the whole team, we extend our ongoing condolences to you and the family for the recent loss of your dear dad. It was a pleasure and honour to care for him and help to make his final days more comforting and we truly appreciate your kind words. We send our very best wishes.

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Review from Carl P (Son of Resident) published on 13 January 2025 Submitted via Website • Report

Overall Experience

My mother who is 89 years of age has been a resident in Astley House Bedford Care Home for the past 12 months. After suffering from frequent falls it became apparent she required 24 hour care. All the staff are excellent in their care and treatment of my mother and the organised activities are a great

way in helping to keep her mind active, slowing down the declining process that aging brings. The food is excellent quality with great variety and I find this is also helping in giving her more strength in her body than she previously had. The days out are superb whether it's visiting a museum or having afternoon tea. Regular visits from the hairdresser ensures my mother always looks nice keeping her dignity. She has her own room if she wants some quiet time but I always find her in the main room with all the other residents socialising. I am extremely pleased and grateful to the staff for their dedication carrying out their duties and their treatment of my mother.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for your review. We are delighted that you are so pleased with the facilities and care provided at Bedford Care Home and that your dear mother is doing so well since joining our community. We will pass on your kind words to the team. Best wishes.