Bedford Care Home

Battersby Street, Leigh WN7 2AH
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9.3 75 Reviews
  • Bedford Care Home, Leigh
Located in the historic town of Leigh, Bedford Care Home provides long and short-term care for people with a range of different care needs, including nursing, residential and palliative care, along with care for older people with disabilities and dementia nursing care.

Bedford is a purpose-built home that is made up of six separate houses, all offering beautifully landscaped gardens and patios. Communal lounges and a conservatory provide the ideal settings to socialise and relax. Bedrooms are furnished and comfortable and all include a 24 hour call system. Residents may personalise their room with their own small pieces of furniture and belongings.

Nutritious meals are tailored to personal taste and dietary needs, and lighter snacks, homemade cakes and night bites are also available.

A full programme of stimulating and enjoyable activities are organised by the dedicated organiser and include arts and crafts, bingo, bowls and gardening. The home also takes part in a variety of local charity and community events, and friends and family are always made to feel welcome.

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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 180 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1195
  • Self-Funded Nursing Care: from £1395
  • RESPITE Self-Funded Residential Care: from £1295
  • RESPITE Self-Funded Nursing Care: from £1495

Subject to care needs assessment

These prices are only a guideline, please contact Bedford Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Joanne Fishwick (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (180)

Bedford Care Home Reviews (75)

Total of 75, showing 21-40
9.3

Bedford Care Home has a Review Score of 9.3 (9.325) out of 10, based on 48 reviews in the last 2 years. Over all time Bedford Care Home has 75 reviews.

Overall Experience

  • 44
  • 16
  • 3
  • 5
  • 7

Date Published

75
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Review from Dot D (Daughter of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy and settled on the unit. The team care for her with dignity and respect, supporting her as required.
Relatives are kept informed regularly of a service user's progress, changes in health needs, including liaising with the multi-disciplinary team. Team members genuinely care about the residents
and can often be seen chatting to them.
Regular meetings are held where plans for the home are shared and questions answered.
The staff are always happy to answer questions regarding your relative.
Senior members of staff are also willing and do support the staff, relatives and service users.
The well-being team provide daily activities and trips out. They provide innovative ways to engage residents' participation.
Care plans are regularly updated, providing high-quality individualised care according to a resident's needs.
Residents are encouraged to make decisions for themselves.
Mum's room recently was redecorated and new furniture.
All in all, a great unit.
My mum's health had deteriorated in the last few months prior to progressing to Mum requiring end-of-life care.
Additional equipment was obtained to meet her needs.
Staff, including senior staff were very supportive both to my mum and myself.
Mum deteriorated very quickly one night and the staff who were on duty had known Mum since her admission and were amazing. They stayed with her until I could get there and were so supportive.
The next morning, the undertaker came for Mum and many of the staff came to pay their respect.
On the day of the funeral, as we prepared to leave Bedford Care Home, many of the staff came to offer sincere condolences and pay their respects as they said goodbye to Mum.
Some of the team came to the funeral.
On behalf of the family, I just want to say a huge thank you for everything they've done for Mum and the family.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for taking the time to leave such a lovely review at what must be a very difficult period for yourself and the family. On behalf of the whole team, we extend our ongoing condolences for your loss. It was a pleasure and honour to care for your dear mum as a resident at Bedford and she will be missed a great deal by us all. Please pop in and see us anytime you are passing and thank you again for your kind words. Best wishes.

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Review from Derek D (Brother of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was treated really well on both houses he was cared for in Beech and Lilford. All staff looked after him very well, all caring and friendly to all the family. The home is very clean and homely.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for your review and for choosing Bedford Care Home. Best wishes.

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Review from B S (Daughter-in-law of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been in Bedford Care Home on Astley House for around 18 months. I visit very often and it is always a pleasant visit. Staff make me feel so welcome, my father-in-law is so looked after and he feels like he is part of their family in the home. It makes us as a family so relaxed knowing
all the staff are so caring and happy in their jobs. They all work so hard.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for your kind words, we always endeavour to create a home-from-home atmosphere where everyone feels welcome and comfortable so it is really heartwarming to hear your lovely comments. Best wishes.

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Review from L S (Granddaughter of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been at Bedford Care Home for a good while, the home is such a nice happy place to visit my grandad. The staff are all very professional and helpful, the staff on reception are so helpful and always appear to be very happy. Management is very supportive with anything we need help with.
Activities are excellent, always things going on and days out are brilliant. They work so hard to make a happy environment.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you for your lovely review. As part of our groundbreaking 'B Happie' initiative, we set very high standards throughout all of the services and work to principals known as 'pillars of happiness'. These principles offer lots of opportunities for residents to feel connected, safe and relaxed and for our own staff team to feel a sense of purpose, recognition and contentment. We are thankful to you for sharing your positive experience and it's fantastic to hear that your grandad and the family are so pleased with Bedford Care Home and are on the 'B Happie' journey with us! Best wishes.

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Review from J C (Wife of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Worst time having to leave my husband here. The hospital contacted them to transfer my husband 11th May. On arrival no staff knew he was being admitted. We waited, staff simply cleared a previous client's room, no cleaning involved, broken bed, dirty throw, he never in all the 3 weeks had his name on
door. He constantly had infections, he couldn't take his medication. I told them he had difficulty swallowing, I was ignored. He couldn't get out of bed, they left his food so far away he couldn't reach. I also told them he needed help eating. He had 21 meal replacement drinks and when he left he still had 12, should have 3 daily. He was at the end of the corridor alone, and on many occasions whilst I was there they forgot to bring his lunch. I had to find staff, they replied "oh he's out of our sight and we do forget him". The final straw, I told them he was unwell, to call a GP, he prescribed meds and it arrived 5 days later. He went back to the hospital on 29th May with an infection. Sadly he passed.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you for your review and for your feedback which is valuable to us as we strive to maintain the very highest standards throughout. We are sorry if the service didn't meet your expectations and would have welcomed the opportunity to speak with you about this at the time to help resolve any concerns quickly and improve the overall experience. Unfortunately, no complaints or concerns were raised during the stay in May however an internal investigation has identified some behavioural issues at times and a poor nutritional intake as your husband himself declined meals on a frequent basis despite our continued attempts and efforts. We feel that the low gradings are not representative of the quality service we offer as is evidenced by our general feedback and review scores. We are very sorry to hear of your husband's passing and extend our heartfelt sympathies and best wishes to you and the family.

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Review from Angela D (Wife of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Pennington for over twelve months, the care he had was wonderful, the staff were amazing with him, I can't thank them enough, he had dementia and truly believed he was home which was a blessing. He unfortunately passed away in there and even the hours after they were amazing with myself
and my family. Thank you again.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you so much for your kind words and on behalf of the entire team, we extend our ongoing condolences for the loss of your dear husband. It was a privilege and pleasure to have him living with us for just over a year and he will be fondly missed. Best wishes to you and the family.

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Review from Deborah F (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has mixed dementia and we were worried about how she would settle. From day one, in January this year, her physical health has improved due to her nursing care and she is so happy and settled due to the appropriate activities provided and great trips out, as well as the care she receives which
is excellent. I am from a social work background and would be very happy to recommend to families.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you so much for your recommendation and words of praise. It's fantastic that your mum has settled in so well and we are delighted that we could help make the transition to care as smooth as possible for you and the family. Best wishes.

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Review from M H (Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been here since August and so far my stay has been wonderful. The staff are kind and management have been so helpful. But also respectful of my need for independence. Its reassuring to know I have the support if I need it. I can't speak highly enough of everybody there. I'm in a wheelchair and
I got to go on a barge trip the other week and it felt so nice to do something that I didn't think I could do. The care I've received has been second to none!!

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you so much for sharing your positive experience at Bedford Care Home. Your kind words are very much appreciated. We are delighted that you enjoyed the barge trip so much. Best wishes.

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Review from Patricia R (Wife of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Bedford Care Home since late December 2023. I was very anxious how he would be but after a month or so he settled.
The staff are wonderful very caring and very attentive.
The activity team also do a wonderful job. They involve residents in all kinds of things indoors and out.
All the activities shown on website are well planned and very enjoyable. Karaoke, exercises, dancing arts and crafts, bingo. Just a few of activities the residents are involved in and outdoor trips.
A really big thank you from myself and my family for all you all do.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you so much for your review. It's lovely to see that your husband has settled in so well and is enjoying living at Bedford Care Home. We will pass on your kind comments to the team. Best wishes.

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Review from Terssa J (Daughter of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum was taken to Bedford Care Home, I was very wary after extremely bad experience at another place.
She was completely incapable of doing anything herself but with the amazing care, help and encouragement from all staff on Pennington she is now up walking and sometimes dancing!
The different
activities are well organised, in the home or out on day trips. It's great to see the photos of her enjoying herself and I know she's safe.
I'm always contacted if there are any illnesses or concerns, this is massively appreciated.
I can definitely recommend.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you for your recommendation and kind comments. We are delighted that you have had such a positive experience and that your dear mum is thriving and enjoying living at Bedford Care Home. Best wishes.

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Review from R D (Granddaughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at Bedford Care Home are lovely, my grandad is in Astley House and although he wasn't happy at first, he has settled in lovely. They do lots of activities, making sure all the residents are occupied and happy. All the staff work really hard to make it a homely environment. Well done Bedford
Care Home.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you so much for your lovely review and for sharing your positive experience at Bedford Care Home. We are delighted that your grandad has settled in well and is so happy and content. We will pass on your feedback to the team. Best wishes.

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Review from N T (Granddaughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been in Bedford Care Home since December last year 2023. The staff are lovely with both my grandad and our family. He is well looked after. They go on day trips out for different things like ten-pin bowling and barge trips. They also do various activities within the home itself and update
photos regularly which is lovely to see and keep updated with what my grandad is doing. They also invoke my grandma, his wife, on activities too, both in and out of the home. He always looks so happy in the photos and when my grandma visits, she says how happy he is.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Hello and thank you very much for your lovely review. It's wonderful to see your grandad taking part in the activities and outings and very pleasing that you and the family feel that he is being well cared for and supported at Bedford. Always lovely to involve your dear grandma in the activities too and great to see a smile on both of their faces. We will share your kind comments with the team. Best wishes.

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Review from S S (Wife of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband was admitted Tuesday 03/09/2024. All seemed well, was assured mat on the floor in the room would be down for alarm and sensor too. But 11.45 pm, I get a phone call Wednesday evening, my husband had a fall and ambulance called. I was frantic ringing the home but never an answer. Had to ring
my husband's mobile, he said he was freezing on the floor, no proper blankets, had to chase the ambulance up (me) and they then gave me an update, this is disgusting and should not have happened.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank-you very much for your feedback which is vital to us as we strive to maintain very high standards of care throughout the home. We apologise for the experience and would like to assure you that we have opened our complaints procedure and the Home Manager will be in touch with you in due course. As this has not been raised as a concern prior to this review please allow us to fully investigate the matter. In the meantime, the Home Manager is always available in the office should you wish to discuss further. Best wishes.

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Review from J H (Granddaughter of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma moved into care about a year and a half ago and transitioned to Bedford in April this year. She's now in a nursing dementia unit where she's receiving excellent care. She's settled in wonderfully, enjoying her meals, participating in the activities offered, and joining in the communal events
and parties. She interacts really well with the carers and nurses. Moving her to Bedford was the best decision we could have made for her health and well-being, as well as for our family.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

We are delighted that your dear grandma has settled in so well at Bedford Care Home, and is enjoying interacting with other residents and with the staff team and is also interacting with the activities and events. It's very pleasing to hear that you and the family are so reassured and happy with your decision to use our services. Thank you so much for your lovely review. Best wishes.

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Review from P L (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Bedford Care Home as her vascular dementia was getting worse. I must say that all the staff are very welcoming and warm. That's from the office staff to the carers. Mum is in the Ilford home and the staff are fabulous. Mum is very happy there.
She is taken out for trips on a regular
basis with the activities coordinator and other members of staff. There is always some activity going on within the home.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for sharing your feedback and it's fantastic to hear that your mum is so happy at Bedford Care Home. Best wishes.

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Review from J O (Wife of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Bedford Care Home since April 2023. He lives on Astley House. The staff are amazing at looking after him, he loves it there and is so happy. I enjoy my visits and always feel very welcome.
All the staff, from managers, admin, cleaner and carers, work so hard. It has really taken
so much stress away from me and my family knowing he is so cared for.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you for your review and we are delighted to hear that your husband is so happy at Bedford Care Home. It's always our aim to help families feel reassured that their loved ones are in a safe place and being well cared for so we are grateful that you have been able to share your positive experience. Best wishes.

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Review from Elizabeth M (Mother of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my daughter each week. She says she is happy where she is. Likes her room and is happy with the care she receives. All her care is met to a good standard.

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Review from Anthony M (Sister of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a lovely place and she really likes living there. As in all places, things happen but they are cleared up fast, the gardens are huge but could do with some attention as they sometimes make the home unkept.
Her care needs are looked after quite well, even though I'm a perfectionist when it comes
to my sister's care. I have done this job and totally understand that not everything can run to plan.

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Review from N B (Son of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are mostly happy with the care my dad gets. Things have improved since one of the ladies has returned to the unit.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

Thank you very much for your review and feedback. Best wishes.

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Review from Sharon M (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Bedford Care Home in February of this year after being neglected by her previous care home.
Since moving into Bedford, she is like a totally different person. This is purely down to the wonderful staff looking after her. Nothing is too much trouble for them, both for Mum and me. They
are friendly, professional and helpful, nothing is too much trouble for them.
To know my mum is safe, happy and settled is a huge relief for me and the family.

Reply from Paul Lawson, National Sales Manager at Bedford Care Home

It's great to know that your mum is doing so well and that the family now feel reassured that she is being cared for. Thank you for your kind words.

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Current Review Score: 9.3 (9.325)

Overview of Review Score

The Review Score of 9.3 (9.325) out of 10 for Bedford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.325 for Bedford Care Home is calculated as follows: ( (360 Excellents x 5) + (97 Goods x 4) + (33 Satisfactorys x 3) + (15 Poors x 2) + (40 Very Poors x 1) ) ÷ 545 Ratings = 4.325

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bedford Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 180 registered maximum number of service users is 36, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (1)

Joanne

Joanne Fishwick

Job Title: Home Manager

I started at Bedford Care Home as a Care assistant in 2005. I loved working here at the Nursing Dementia house I was at then, Since this I have progressed in my career through various roles at Bedford. I have been a Nursing Assistant, Unit Manager, Head of Care and Deputy Manager and I am very proud to now be the registered Manager.


I have always had a passion for Caring since leaving school and the Dream was to become a Nurse, But I took a different route as I had children early on.


My Goal is to make Bedford have a warm and welcoming feel to ensure residents/families, staff and visitors all feel at home. Everyone at Bedford is like Family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bedford Care Home to verify any information. View our terms and conditions. Bedford Care Home has an Enhanced Service - more info.