Bedford Care Home

Battersby Street, Leigh WN7 2AH
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9.3 75 Reviews
  • Bedford Care Home, Leigh
Located in the historic town of Leigh, Bedford Care Home provides long and short-term care for people with a range of different care needs, including nursing, residential and palliative care, along with care for older people with disabilities and dementia nursing care.

Bedford is a purpose-built home that is made up of six separate houses, all offering beautifully landscaped gardens and patios. Communal lounges and a conservatory provide the ideal settings to socialise and relax. Bedrooms are furnished and comfortable and all include a 24 hour call system. Residents may personalise their room with their own small pieces of furniture and belongings.

Nutritious meals are tailored to personal taste and dietary needs, and lighter snacks, homemade cakes and night bites are also available.

A full programme of stimulating and enjoyable activities are organised by the dedicated organiser and include arts and crafts, bingo, bowls and gardening. The home also takes part in a variety of local charity and community events, and friends and family are always made to feel welcome.

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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 180 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1195
  • Self-Funded Nursing Care: from £1395
  • RESPITE Self-Funded Residential Care: from £1295
  • RESPITE Self-Funded Nursing Care: from £1495

Subject to care needs assessment

These prices are only a guideline, please contact Bedford Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Joanne Fishwick (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (180)

Bedford Care Home Reviews (75)

Total of 75, showing 61-75
9.3

Bedford Care Home has a Review Score of 9.3 (9.325) out of 10, based on 48 reviews in the last 2 years. Over all time Bedford Care Home has 75 reviews.

Overall Experience

  • 44
  • 16
  • 3
  • 5
  • 7

Date Published

75
15
34
48
27

Review from Lee R (Son of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lives on the Beech House at this home, I have had issues in the past with the Beech House, not updating me on mum and mum looking unkempt at times when visiting. I have been very anxious about not being able to visit due to the current situation. I was worried if mum was being properly cared
for as I was always speaking to staff about things I wasn’t happy with.
However these past couple of months I have been regularly updated on mum, there has been a new manager put in place at the Beech House, she always has time to speak and is very professional, as are all staff. There is also a male nurse who is excellent and always very friendly, although I’ve not been able to see mum I feel happier that she’s receiving the care she deserves. There are always activities on and staff will ring regularly when mum needs anything. I am very eager to see mum but am now content she is being very well looked after. I feel the change in management and nurses has improved the Beech House considerably.

Reply from Paul Millar, Sales Manager at Bedford Care Home

Many thanks for taking the time to review our home and it is our pleasure to care for your Mum.
We are delighted that you appreciate the positive changes being made.
I will of course pass on your kind words to Kelly and the Bedford team.
Best Regards

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Review from Andrea B (Daughter of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beech ward is very frienly. The staff are professional, caring, attentive carers. The ward is immaculately clean. The rooms are of a good standard. My mum settled in very quickly and is very happy. My mum struggles with food, but there is always something to tempt her with.

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Review from Dawn S (Daughter of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident on the dementia unit at this care home, I must say the care she receives is outstanding. I am constantly kept updated about mum, there’s a new manager in place who takes time to explain things to you and listen to any concerns you may have, she always makes time for you although
I know all staff are very busy, I have spoken to her on a couple of occasions now and any issues or concerns are dealt with. Mum struggled to settle when she first moved in but there has been new staff started and who care fantastically for mum, nothing is too much trouble. However the decor is very tired and dated, the rooms are very basic, but the care is fantastic, staff have always got time for both families and residents.

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Review from L T (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Astley unit is my mum's home.
The most wonderful, caring staff; very person-centred approach.
Rooms very, very poor.
Decoration very, very poor.
No consistency with the higher management, very little feedback to families.

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Review from J C (Daughter of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum lives on the Astley Unit; this had been made her home. The staff on this unit are excellent and treat my mum as part of their family, and go above and beyond what is expected. However, the rooms are very outdated and poorly decorated.

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Review from Lauren J (Granddaughter of Resident) published on 31 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The lack of care in this care home is unbelievable. Residents including my grandad are left lying in their own urine and are not changed for ages, even though the buzzers are going off. Staff are rude and the list goes on, for example, we were told by staff ‘We can’t take your grandad to the toilet
as we are doing breakfast’ and ‘He can’t get back in bed yet as we are busy doing staff change over’ and I could go on. A formal complaint has been put into CQC due to the care of the staff, the staff's attitude and the overall care within the home. Would not wish this home on my worst enemy. Avoid at all costs!

Reply from Wendy Lees, Home Manager at Bedford Care Home

It is disappointing to read such a review and not reflective of the standard of care we strive to deliver at Bedford Care Home. As a Manager, I investigate thoroughly any concerns and will hold to account any staff responsible for such care and failings in protecting the vulnerable people we are entrusted to care for. We have recently had senior staff from the local hospitals in, inspecting and evaluating our care and they were more than happy, hopefully this gives a level of confidence that poor care isn't the norm at Bedford and we have many happy residents and relatives here. I would urge any prospective families and future residents to come and meet myself and the staff, have a look round and then make a judgement. I am always happy to see people in the home.

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Review from C A (Daughter of Resident) published on 15 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was discharged from hospital in a rather rushed and unfortunate manner, arriving quite a while after teatime at Bedford House. She was made to feel very welcome and the staff immediately set about settling mum in. During her short stay, she ate very well and was very well looked after. She felt
and looked much better when it was time to leave, compared to how she was on arrival. The staff were all very caring, helpful and pleasant. Mum also enjoyed the social side of sitting and chatting with other residents and staff. She would be happy to go back to Bedford House if the need ever arises and we would be happy knowing she is in good hands. Thank you to all the staff who looked after mum.

Reply from Paul Millar, Sales Manager at Bedford Care Home

Thank you for taking the time to review our home. It was a pleasure to care for your Mum and I will make sure we pass on your comments to the Bedford team .

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Review from Julia H (Daughter of Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted for respite from hospital. He was treated with the utmost care, respect and compassion by the staff on Kenyon.
I will never forget their kindness and patience with him as he was in the final weeks of his life. It gave me great comfort to know he was so well cared for and I'll
never forget it.

Reply from Karen McGrady, Home Manager at Bedford Care Home

Thank you so much for taking the time to review the care that your father received with us at his end of life. At a difficult time, it is good to know that we were able to provide comfort to you as well. I will be pleased to pass your comments across to my team on Kenyon.

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Review from Hazel V (Friend of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

There always seems to be a smell when I enter the building.
My friend was sat in dirty clothes, she had, what I take to be, her breakfast down her jumper, I have asked staff put an apron over her and she has dirt under her nails.
The chairs in the dining room also need to be wiped down after mealtimes.
I
always find the staff caring and chatty.
I think the place is tired and could do with a good and more modern refurbishment which I'm sure would benefit staff as well as residents.

Reply from Karen McGrady, Home Manager at Bedford Care Home

Obviously, it's very disappointing to hear your feedback regarding your friend and we would be happy to meet with you to discuss your concerns about her care.


We were inspected by the CQC last week who made positive comments about the care provision at Bedford and particularly mentioned housekeeping and cleanliness of the whole site. However, it is recognised that the home looks tired in areas and in need of some work which will all be done in due course against a managed plan of action.

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Review from Rosemary H (Granddaughter of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Well, some of the staff are extremely rude and not very professional, they don't see to patients when they press the buzzer they have to wait for ages. But some of the staff are bubbly and happy and caring towards the patients and the relatives it is just the selected few that are not.

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Review from Wayne and Tracey G (Son of Resident) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Kenton house looked after my Mum who had dementia and was being treated by all the staff at Kenyon who must I add were faultless in their caring for mum. Unfortunately, she passed away from this dreaded disease. I would just like to say all the staff were brilliant in all the care they give mum to the
end and made me and my family feel nothing was too much for them. All the staff made her last days very comfortable and looked after all my family their care was second to none and we thank you from the bottom of our hearts.

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Review from Shaun G (Son of Resident) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother was taken into care on the Kenyon Wing at the latter stages of her Dementia illness. I cannot praise the staff enough for their level of care for Mum and the apathy shown to our family, they could not do enough. I cannot single out one member of staff as all were equally as caring, kind, friendly
and considerate. In the years to come when I reflect and remember Mum I am sure the 'angels' at Bedford Care Home will also be remembered with as much affection for what they did in those final two weeks.

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Review from Carl G (Son of Resident) published on 27 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is here at Bedford for end of life care, she has been here for two weeks up to now and it’s absolutely heartbreaking for us as a family. I could never have wished for her to be in a better place than here, the amount of care that my mum has received from the most wonderful, professional staff,
who have been to the highest standard. The staff are truly caring people and a credit to their profession. We can’t thank them enough.

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Review from Beverley T (Daughter of Resident) published on 27 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been here for end of life care and I can honestly say the staff have been absolutely marvellous with Mum. I cannot thank them enough for the care shown. Mum has always been spotlessly clean and comfortable with staff repositioning Mum at regular intervals. I would definitely recommend Bedford
Care Home to anyone with a loved one that needs caring for.

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Review from Barbara M (Daughter of Resident) published on 21 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I visit my mum and aunt at Bedford Leigh, my overall view of this is good with one or two exceptions;
1. General air quality is poor, often smelling quite unpleasant on entry to the block. Air conditioning would be an advantage to improve the residents atmosphere.
2. Bedding, towels etc. need to be
replaced as some are quite old and worn.
3. Shortage of staff is sometimes evident.

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Current Review Score: 9.3 (9.325)

Overview of Review Score

The Review Score of 9.3 (9.325) out of 10 for Bedford Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.325 for Bedford Care Home is calculated as follows: ( (360 Excellents x 5) + (97 Goods x 4) + (33 Satisfactorys x 3) + (15 Poors x 2) + (40 Very Poors x 1) ) ÷ 545 Ratings = 4.325

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bedford Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 180 registered maximum number of service users is 36, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

Meet the Team (1)

Joanne

Joanne Fishwick

Job Title: Home Manager

I started at Bedford Care Home as a Care assistant in 2005. I loved working here at the Nursing Dementia house I was at then, Since this I have progressed in my career through various roles at Bedford. I have been a Nursing Assistant, Unit Manager, Head of Care and Deputy Manager and I am very proud to now be the registered Manager.


I have always had a passion for Caring since leaving school and the Dream was to become a Nurse, But I took a different route as I had children early on.


My Goal is to make Bedford have a warm and welcoming feel to ensure residents/families, staff and visitors all feel at home. Everyone at Bedford is like Family.

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