Bedford Care Home

My mother was first of all in Astley, which I cannot complain about anything, she was very well looked after with care and dignity. She is now in Croft Unit where again she is extremely well looked after with care and dignity, their job now with her is now more hands-on, again I cannot thank both units for their care and compassion a very difficult job.

My mum was a bit apprehensive and nervous at first, but due to the staff, she fitted in well. All she could say was how good the staff were and how good the food is. My mum is very happy here, which in turn fills me with confidence that she is being looked after properly. Thank you.

I didn't get to see the rooms because of restrictions or anywhere else.

In addition, all the staff have worked tirelessly under the circumstances to arrange Zoom meetings for the residents to connect with relatives, despite the pressures they are under and new technology they have had to master! A big thank you to everyone.

However these past couple of months I have been regularly updated on mum, there has been a new manager put in place at the Beech House, she always has time to speak and is very professional, as are all staff. There is also a male nurse who is excellent and always very friendly, although I’ve not been able to see mum I feel happier that she’s receiving the care she deserves. There are always activities on and staff will ring regularly when mum needs anything. I am very eager to see mum but am now content she is being very well looked after. I feel the change in management and nurses has improved the Beech House considerably.

Beech ward is very frienly. The staff are professional, caring, attentive carers. The ward is immaculately clean. The rooms are of a good standard. My mum settled in very quickly and is very happy. My mum struggles with food, but there is always something to tempt her with.

My mother is a resident on the dementia unit at this care home, I must say the care she receives is outstanding. I am constantly kept updated about mum, there’s a new manager in place who takes time to explain things to you and listen to any concerns you may have, she always makes time for you although I know all staff are very busy, I have spoken to her on a couple of occasions now and any issues or concerns are dealt with. Mum struggled to settle when she first moved in but there has been new staff started and who care fantastically for mum, nothing is too much trouble. However the decor is very tired and dated, the rooms are very basic, but the care is fantastic, staff have always got time for both families and residents.

No consistency with the higher management, very little feedback to families.

My mum lives on the Astley Unit; this had been made her home. The staff on this unit are excellent and treat my mum as part of their family, and go above and beyond what is expected. However, the rooms are very outdated and poorly decorated.

The lack of care in this care home is unbelievable. Residents including my grandad are left lying in their own urine and are not changed for ages, even though the buzzers are going off. Staff are rude and the list goes on, for example, we were told by staff ‘We can’t take your grandad to the toilet as we are doing breakfast’ and ‘He can’t get back in bed yet as we are busy doing staff change over’ and I could go on. A formal complaint has been put into CQC due to the care of the staff, the staff's attitude and the overall care within the home. Would not wish this home on my worst enemy. Avoid at all costs!

Mum was discharged from hospital in a rather rushed and unfortunate manner, arriving quite a while after teatime at Bedford House. She was made to feel very welcome and the staff immediately set about settling mum in. During her short stay, she ate very well and was very well looked after. She felt and looked much better when it was time to leave, compared to how she was on arrival. The staff were all very caring, helpful and pleasant. Mum also enjoyed the social side of sitting and chatting with other residents and staff. She would be happy to go back to Bedford House if the need ever arises and we would be happy knowing she is in good hands. Thank you to all the staff who looked after mum.

I will never forget their kindness and patience with him as he was in the final weeks of his life. It gave me great comfort to know he was so well cared for and I'll never forget it.

I think the place is tired and could do with a good and more modern refurbishment which I'm sure would benefit staff as well as residents.

Well, some of the staff are extremely rude and not very professional, they don't see to patients when they press the buzzer they have to wait for ages. But some of the staff are bubbly and happy and caring towards the patients and the relatives it is just the selected few that are not.

Kenton house looked after my Mum who had dementia and was being treated by all the staff at Kenyon who must I add were faultless in their caring for mum. Unfortunately, she passed away from this dreaded disease. I would just like to say all the staff were brilliant in all the care they give mum to the end and made me and my family feel nothing was too much for them. All the staff made her last days very comfortable and looked after all my family their care was second to none and we thank you from the bottom of our hearts.

My Mother was taken into care on the Kenyon Wing at the latter stages of her Dementia illness. I cannot praise the staff enough for their level of care for Mum and the apathy shown to our family, they could not do enough. I cannot single out one member of staff as all were equally as caring, kind, friendly and considerate. In the years to come when I reflect and remember Mum I am sure the 'angels' at Bedford Care Home will also be remembered with as much affection for what they did in those final two weeks.

My Mum has been here for end of life care and I can honestly say the staff have been absolutely marvellous with Mum. I cannot thank them enough for the care shown. Mum has always been spotlessly clean and comfortable with staff repositioning Mum at regular intervals. I would definitely recommend Bedford Care Home to anyone with a loved one that needs caring for.

My mum is here at Bedford for end of life care, she has been here for two weeks up to now and it’s absolutely heartbreaking for us as a family. I could never have wished for her to be in a better place than here, the amount of care that my mum has received from the most wonderful, professional staff, who have been to the highest standard. The staff are truly caring people and a credit to their profession. We can’t thank them enough.

3. Shortage of staff is sometimes evident.