Brooklands Care Home

He was so happy here and the management and every member of staff were so dedicated whilst looking after him. We have lovely memories of him due to the videos and pictures they sent us regularly due to COVID restrictions. The care given to our family during this time was also excellent. I would recommend Brooklands to families looking for excellent care for their loved ones where everyone goes above and beyond even during these unprecedented times.

I would have no hesitation in recommending Brooklands to anyone.

I cannot thank the staff and the manager enough for everything they do for my wife. She always looks well looked after and cared for. The visitor's pod is an amazing addition to the home. It’s amazing to see my wife looking so well looked after and happy it makes this whole pandemic more bearable.

(Because of the pandemic we could only visit in the garden, therefore, we cannot comment on any other facilities.)

Mum settled in really well, staff are wonderful and always willing to help.

My mum has fantastic care from all the staff, especially during the coronavirus pandemic. Although I wasn't allowed to go in to see her, I was able to phone up and speak to her, which was lovely. The staff are brilliant with her and other residents, which reassures me she is in good hands.

My mum has been a resident of Brooklands for 18-months now. Since the outbreak of covid-19, I haven't been able to see my mum, as the home locked down to protect her and the other residents. When I've seen my mum, it's clear that she's been well cared for during lockdown. At such a worrying time, I could not be more at ease knowing how well my mum is cared for.

All the staff are friendly and helpful and always put the residents care first. I'm so happy that we picked Brookland Care Home for my sister to live.

The manager and assistant manager are exceptional, approachable and a credit to Brooklands as nothing is too much trouble for them or any of their staff. I am happy knowing my mother is content and well cared for in a lovely room surrounded by her personal items. She spends a lot of time socialising in the lounge with other residents she is happy and always says how lovely the staff are.

The care my nan has received since moving into Brooklands has been exceptional, her health and well being has greatly improved. She is very happy, content and loves the staff and residents. Any questions or concerns are always swiftly answered and dealt with. Would recommend this nursing home to everybody.

Staff very helpful and excellent care given to all service users. Staff are always supportive to residents and family and nothing is too much trouble. Meals excellent. Rooms and lounge very well presented and clean.

Mother is well looked after and content. She has a decent-sized room. She has access to a communal lounge and garden area. The home is well run; residents' safety and security being a priority. It is well maintained and kept spotlessly clean. There are regular activities, such as bingo and they do things around key events in the year, such as making Easter bonnets, or calender for New Year. The food is of good quality and it is a pleasant dining room. Everything is on a level so good for people with mobility issues. Management is approachable and listens to your concerns and involve you in the care plan.

Lovely friendly staff. Feel comfortable knowing um is safe and happy. Thank you for all you do.

The manager, deputy manager, and all staff at Brooklands are approachable, friendly and caring. My mum was in another residential home before Brooklands and was transferred to Brooklands after a short stay in hospital. It was an anxious time but the management and staff were very reassuring and my Mum's needs are all met (all staff is dedicated). Thank you.

Auntie very well cared for. Staff and management very approachable and helpful. Staff supported very well by the manager and senior staff. Auntie very very happy and settled and really enjoys activities in the lounge.

Overall things are very good.

Recommend Brooklands for your loved ones that require 24/7 care. My sister is really happy here, and it did not take long for her to settle in. The reason for this is she feels safe, secure and is well cared for. The staff are amazing, friendly, and so caring. They understand and appreciate the needs of people suffering from this dreadful condition. I would give them 11 out of 10 for their devotion to their patients. We are so happy we chose Brooklands to care for our much-loved sister. The staff go the extra mile for their patients and their families.

Excellent service by the staff. Nothing is too much trouble. Always have time to talk and very friendly. They listen to what I say regarding my mum's routine and carry it out. Very clean and tidy and I feel my mum is well looked after.

Management and staff were always around and happy to help.

I cannot express the gratitude I have for the team who looked after my Dad in his last 6wks of life. I felt true compassion and respect for him, but also for us as a family. I had travelled from Canada to be with him and they did everything they could to support us as a family. Not a hint of frustration or impatience just smiling, friendly, caring staff. Thank you so much.