Castle Grange, Liverpool, Merseyside
Castle Grange, Liverpool, Merseyside
Castle Grange, Liverpool, Merseyside

Castle Grange is located in the West Derby area of Liverpool where it has forty bedrooms dedicated to the long-term needs of elderly residents, while also running a respite service.

The home has its own secure gardens and good wheelchair access, with an interior that is spacious and ideal for achieving a relaxing atmosphere and effective care results.

Some en-suite rooms are available and one dual occupancy, with carers available 24-7 though respecting the privacy of residents as a core part of the service.

Group: Unity Homes Ltd

Person in charge: Banumathy Masilamany (Manager)

Local Authority / Social Services: Liverpool City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 60+.

Single Rooms: 40

Rooms with ensuite WC: 7

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Castle Grange operates an open door policy to visitors.

Parking:

Castle Grange has a secure car park at the front entrance of the Home.

Latest Care Quality Commission* Report on Castle Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Castle Grange has a Review Score of 9.3 (9.281)

The Review Score of 9.3 (maximum of 10) for Castle Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Castle Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.281 for Castle Grange is calculated as follows: ( (89 Excellents x 5) + (61 Goods x 4) + (20 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 178 Ratings = 4.281

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Castle Grange is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 14 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    5
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Castle Grange?

  • Extremely LIKELY
    9
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Castle Grange

  • Son of Resident/Service User
    7
  • Brother of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

There have been issues raised within the home in relation to the care given to my grandad. On numerous occasions, my grandad has been given a wet shave despite it stating in his care plan this is not one of his preferences and he prefers using an electric razor. I have brought this up on every occasion but the staff still continued to persist in wet shaving him.

On one occasion I visited and found my grandad lying naked on his bed alone with the curtains open. A staff member appeared 5 minutes later and said they had forgotten a pad. The staff then supported my grandad with personal care on their own causing my grandad pain as it is stated on his care plane that 2 staff are to support him as he requires the use of a slide sheet. I reported this to management and I was assured that the staff member had been disciplined.

How likely would you be to recommend Castle Grange? Unlikely

Average Rating: 

 2.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Very Poor

Rooms: Poor

Value for Money: Very Poor

My mother enjoys her time at Castle Grange. The staff are friendly, kind and supportive. The food is home cooked and nutritious and very tasty. The rooms are clean and generally odour free.

How likely would you be to recommend Castle Grange? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has settled well into the routine at Castle Grange. Staffing levels are more than adequate, the staff are friendly and I can rest assured that mum is safe and well cared for.

How likely would you be to recommend Castle Grange? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

All staff very pleasant and took very good care of my brother. Very caring and professional.

How likely would you be to recommend Castle Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I would like to thank all the staff at Castle Grange for their professional approach to my father's complex needs. He has been made welcome and comfortable by all the team to the credit of their managaress who has time and patience for everybody. Many thanks.

How likely would you be to recommend Castle Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found my husband has settled in. He has been looked after well. His care is good.

How likely would you be to recommend Castle Grange? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From day one, management and office staff have been very welcoming and open and have kept me well informed on any news about my father.

Also, the nurses have been excellent to my dad's medical needs. The carers have treated my dad with respect and dignity to his everyday needs and I can not praise them enough for the work they do. They are very friendly towards me and keep me informed on dad's well-being.

How likely would you be to recommend Castle Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lived here for nearly 5 years. I have a nice room and a bathroom.
I am well looked after and feel safe here. The staff are all very nice.

I am well fed. A member of staff goes with me when I have any hospital appointments. I am free to go out anytime I want to and visitors are always welcome.

How likely would you be to recommend Castle Grange? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My parents are generally happy with the care they receive.
The only reservation I have relates to the time that they are awakened in the morning.
My Dad feels that 7 am is too early for him.
The early start to the day makes him feel tired and lethargic.

How likely would you be to recommend Castle Grange? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

From the kitchens to the care team to the management, these amazing people have worked miracles with my mum.
Hard working, genuine people who really care.
I can't thank or praise them enough.

How likely would you be to recommend Castle Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall the care home is as stated satisfactory but I have noticed since my sister had a fall and fractured her hip that now she has to depend on somebody to take her to the toilet, it can take anything up to 20-25 minutes for somebody to respond to the request. By this time it can be too late and changing clothes etc will give the staff more work to do. I have also noticed staff handing out biscuits to residents without putting protective gloves on. (Health and Safety issue)

How likely would you be to recommend Castle Grange? Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

What stands out is the general friendliness of the staff and their patience when dealing with all the residents in sometimes difficult circumstances.

How likely would you be to recommend Castle Grange? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am pleased with the standards in this home.
The staff are always smiling, helpful and spotlessly dressed.
The residents all seem to be happy and content for most of the time.
The only smells seem to come at meal times and they are good smells.
The home has a pleasant residents' lounge as well as a number of smaller rooms (spaces) in which to sit quietly if that is what you wish.

How likely would you be to recommend Castle Grange? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I would have no hesitation in recommending this home. The staff are fantastic. From the moment mum came here she has been treated with respect, care and dignity.

How likely would you be to recommend Castle Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jagjit Sandher, Operations Director at Castle Grange responded to this review on 15 Aug 2017:

Thank you for taking the time to complete the review, we greatly appreciate your feedback.

I had looked after my husband at home for a long time before it became too much for me. I was concerned about finding a care home that fulfilled my husband's needs and also my peace of mind. Castle Grange did all of these things. The staff, the cleanliness, the care and everything ticked all the boxes.

How likely would you be to recommend Castle Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jagjit Sandher, Operations Director at Castle Grange responded to this review on 24 Jul 2017:

Thank you for your review. It is a pleasure reading your comments regarding the care of the staff at Castle Grange.

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Care Home Idol 2016

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