Castle Grange

Feels very welcome here. Care very good. He is safe. Very happy here.

Thank you so much to all involved.

My sister has been a resident since May and I would have completed form earlier. I cannot fault the home in any way and I am delighted with the care provided. The home is spotless regardless of time visits occur. Initially, I took responsibility for my sister's clothes and bedding (washing/ironing) but have since accepted the offer for the home to provide this service. Staff are caring, proficient and empathic, always ready to provide care when needed. Manager notifies me when medical care needed, always easy to talk to as are medical staff. Excellent!!

I have lived here for the past six years. I feel safe here and my room is lovely. It is always kept clean and tidy. The staff and management are all very good. There are good activities and singers come to the parties. The outside of the home is well looked after. The food is good and we have a choice of menus.

Mum has been a resident for nearly 8 months and I have found all the staff friendly, hardworking and most of all approachable. There have been difficult times with Mum settling in because she has lost her independence and mobility and is finding that hard to accept, but the staff and management/nurses have always been there to support not only Mum but myself too. I have been to several care homes over the past 2 years and I can honestly say that this home is run very well. Any problems are sorted promptly and management are always there to speak to, I never have to make an appointment, their door is always open. The home is spotlessly clean and odourless and all the staff have an extremely hard job to do but always do it with a smile. The food is good considering the residents all have different needs, it is always hot, tasty and easy to eat. This is one of the better homes I have visited and I know that my mum is very well looked after and her needs are met.

I find Castle Grange to be a well-run nursing home and feel my mother is well looked after.

Very good home, run very professionally. Clean, well maintained.

Once again, many thanks.

My mother was admitted to the home in October and from the moment she has been there she has been well cared for and is very settled. The staff are very nice and helpful and certainly care for there residents I have not seen or heard of anything detrimental to this care home I am very pleased with everything.

My relative moved into Castle Grange after a very long stay in the hospital. The staff are attentive friendly, respectful, fully understanding of my relatives needs and our expectations of her care as she has complex high nursing needs. The staff all converse in a happy way to my relative and to ourselves. Always calling her by her name, asking if she slept well, decisions re food, preference to watch television or engage in an activity.

There have been issues raised within the home in relation to the care given to my grandad. On numerous occasions, my grandad has been given a wet shave despite it stating in his care plan this is not one of his preferences and he prefers using an electric razor. I have brought this up on every occasion but the staff still continued to persist in wet shaving him.

On one occasion I visited and found my grandad lying naked on his bed alone with the curtains open. A staff member appeared 5 minutes later and said they had forgotten a pad. The staff then supported my grandad with personal care on their own causing my grandad pain as it is stated on his care plane that 2 staff are to support him as he requires the use of a slide sheet. I reported this to management and I was assured that the staff member had been disciplined.

My mother enjoys her time at Castle Grange. The staff are friendly, kind and supportive. The food is home cooked and nutritious and very tasty. The rooms are clean and generally odour free.

Overall the care home is as stated satisfactory but I have noticed since my sister had a fall and fractured her hip that now she has to depend on somebody to take her to the toilet, it can take anything up to 20-25 minutes for somebody to respond to the request. By this time it can be too late and changing clothes etc will give the staff more work to do. I have also noticed staff handing out biscuits to residents without putting protective gloves on. (Health and Safety issue)

I have found my husband has settled in. He has been looked after well. His care is good.

All staff very pleasant and took very good care of my brother. Very caring and professional.

From day one, management and office staff have been very welcoming and open and have kept me well informed on any news about my father.

Also, the nurses have been excellent to my dad's medical needs. The carers have treated my dad with respect and dignity to his everyday needs and I can not praise them enough for the work they do. They are very friendly towards me and keep me informed on dad's well-being.

What stands out is the general friendliness of the staff and their patience when dealing with all the residents in sometimes difficult circumstances.

The home has a pleasant residents' lounge as well as a number of smaller rooms (spaces) in which to sit quietly if that is what you wish.

I can't thank or praise them enough.

I had looked after my husband at home for a long time before it became too much for me. I was concerned about finding a care home that fulfilled my husband's needs and also my peace of mind. Castle Grange did all of these things. The staff, the cleanliness, the care and everything ticked all the boxes.