Prince Alfred Residential Care Home

Rose Villas, Prince Alfred Road, Wavertree, Liverpool L15 8HH
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9.9 99 Reviews
  • Prince Alfred Residential Care Home, Liverpool
The team at Prince Alfred provide residential and respite care and are devoted to enriching the lives of their residents each and every day.

The gardens, which overlook the stunning Mystery Park, are spectacular – last year the home won an internal competition run by its not-for-profit provider Sanctuary Care, which challenged their staff and residents to create designs for the garden of their dreams, which were turned into reality!

The residents love growing their own produce in the raised beds, which they pick for the chefs to use in the kitchen, giving them such a sense of purpose and achievement. They also pick their own home-grown flowers for flower arranging activities. The residents were proud as punch to eat carrot cake with their afternoon tea recently, home-baked with carrots they had picked that day!

There are so many activities to enjoy at Prince Alfred, from barbecues with family and friends, to a recent rum punch and cocktail hour and pampering in the hair salon.

The team champion the residents to have a very active role to play in how their home is run. One of the residents runs his own book club at the home, while another, who is the home’s resident ambassador, runs the residents’ meetings.

The community is embraced into life at Prince Alfred. The residents loved their recent visit from Liverpool Museum’s mobile House of Memories project, where they reminisced over nostalgic pieces of the city’s history.

The home-cooked food is delicious, with two chefs who cook everything from roast dinners with all the trimmings to authentic curries. And there are always home-baked cakes or biscuits every day for afternoon tea. One of the chefs recently took part in Sanctuary Care’s Masterchef contest, so watch this space!

Family and friends are welcome anytime. There is also a private Facebook page, so they can see what the residents have been enjoying doing each and every day.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1176
  • RESPITE Self-Funded Residential Care: from £1176

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1176 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Prince Alfred Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa Illage (Manager)

Local Authority / Social Services

Admission Criteria

  • Referrals from Private recommendations, NHS and Local Authority
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (50)

Visiting

  • Anytime other than protected mealtimes 12-2pm and 4-6pm

Parking

  • Onsite parking

Prince Alfred Residential Care Home Reviews (99)

9.9

Prince Alfred Residential Care Home has a Review Score of 9.9 (9.854) out of 10, based on 22 reviews in the last 2 years.
Over all time Prince Alfred Residential Care Home has 99 reviews.

Overall Experience
  • 90
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Reviewer Connection to Prince Alfred Residential Care Home
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Total of 99, showing 81-99
Review from Suzanne L (Daughter of Resident) published on 7 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the manager and her team for providing first-class care for my father recently. My mum is his carer. In March, she fell and required emergency hip surgery necessitating immediate respite care for dad. From the get-go, I knew this place was right for dad. We met with the manager
who was so kind and caring.
She talked directly to dad asking about him, his hobbies, his likes/dislikes and previous employment. She treated him with dignity and compassion without patronising him. The home is spotlessly clean, smells lovely and is bright and welcoming. Dad's room was beautiful. The staff are exceptional.
Dad was made to feel at home straight away and we (family) were always made extremely welcome. The staff show genuine affection for all the residents which is reflected in the warm and welcoming atmosphere and in how happy all the residents are.


I would not hesitate to recommend this care home. I cannot speak highly enough of the care my dad received. Thank you.

Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Dear Suzanne, thank you so much for your lovely feedback about our home and team. Your kind words really are invaluable to us and to the team, our care providers. I am so glad your father's experience was a good one, and I will be sure to pass this onto the team. Best wishes, Fae.

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Review from J M (Son of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the home has a very high standard in all areas (cleanliness/food & drink).
Could do with an improvement in activities but I believe that is getting done.
Sometimes we have to point out certain things to the carers when Mum has been ill.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Thank you for your kind words about our home. I will be sure to pass your feedback onto the team and manager, as we are always looking for ways to improve! Best wishes, Fae.

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Review from Caroline W (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care and attention that my mum receives is wonderful and of high quality. Mum is well looked after and enjoys the activities that she can participate in. The team of staff are very attentive to Mum's needs and will highlight any issues with regards to Mum's health and will call the
required community nurse/doctor as required to ensure that Mum receives the correct medication. I would like to thank the team for a job well done.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Dear Caroline, thank you for taking the time to review our home and for your wonderful feedback. I will be sure to pass your thanks onto the team. Best wishes, Fae.

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Review from Hazel R (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the Prince Alfred Care Home to be excellent. The staff are very caring, patient and extremely clean.


I am very happy and content to know my mother is there and being looked after so well.

Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Dear Hazel, thank you for your kind words about our home and team. It is really appreciated. Best wishes, Fae.

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Review from Susan M (Daughter of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel both my parents are very well looked after and secure. The staff are all lovely and make sure my parents are clean and help them with any needs.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Dear Susan, thank you for your kind words about our home and our team. I will be sure to pass this on, the team will really appreciate your feedback. Best wishes, Fae

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Review from J K (Regular Volunteer) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been involved as a reader group facilitator for over three years at Prince Alfred Care Home and am very impressed with the staffing and lovely atmosphere. The comfort and well being of the residents is great and would happily recommend to anyone looking to place a relative or parent within their
care.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Thank you for your kind words, they are truly invaluable to our team and the care they provide. I will be sure to pass your good feedback on.

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Review from L P (Relative of Resident) published on 15 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I regularly attend Prince Alfred visiting my relative. Over the years, I have been overwhelmed by the level of care the home delivers. The manager and staff go above and beyond delivering care and support to residents and it is all done with a smile on their faces. Many of the staff at Prince Alfred
have been there for many years and I believe this shows the positive environment it is for residents and staff. I myself am in the care profession and therefore highly judgemental of service provisions in Liverpool, however, I cannot find fault with anything at Prince Alfred. The high standard of care, cleanliness and management and care team along with chef, kitchen assistants and domiciliary staff sets the home way above other residential homes in the area and I find I advise people looking for care homes for relatives to look no further than Prince Alfred.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Thank you for such an extensive review. Our team really appreciate any feedback our relatives give us, and in turn, use it to continue providing the best care possible. I will be sure to pass this on. Best wishes, Fae

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Review from Nicky R (Daughter of Resident) published on 7 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been at Prince Alfred for 2 and a half years. Putting my Mum into a nursing home is one of the hardest decisions I've ever had to make. From the moment my Mum went in, up until present, I couldn't have asked for her to be in a better place. All of the staff are compassionate, understanding,
caring and treat my Mum with respect and dignity. I feel that the home has a real family atmosphere. Nothing is ever too much trouble for any members of the team. The Manager always has an open door policy should you need to speak to her with regards to any concerns you may have, she is always informative of any issues which may arise and is willing to assist in any way she can. The cleanliness of the home is exceptional and my Mum is always well presented. If it wasn't for all the members of staff in this home I wouldn't have the peace of mind to know that she is well looked after at all times. The food at the home is exceptional. If i could give more than 5 stars I would. Thank you.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Dear Nicky, wow what a wonderful review! Thank you so much for your kind words about our home and team. We understand how difficult the transition into care can be for both our residents and their loved ones, so it is reassuring to hear that your experience was a good one and that it continues to be. I will be sure to pass this onto the team and manager. Best wishes.

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Review from Jenny W (Granddaughter of Resident) published on 3 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been here for 2 years now, and she is so happy the staff are amazing and the manager. It's very clean and always smells lovely, we chose this home because it has a great reputation in the local area, everything about this home is amazing.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Dear Jenny, thank you for your kind words, they are so appreciated by our team.


Best wishes

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Review from Veronica C (Daughter of Resident) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff take time to get to know the person and take every care to make the person comfortable and happy.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Dear Veronica, thank you for such a lovely review - your feedback is truly invaluable to our team, and to the standard of care we provide. Best Wishes, Fae

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Review from Joseph M (Cousin of Resident) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting the Prince Alfred Residential Care Home for almost 4 years. I can confirm the care home to be outstanding. The care home team provide an excellent level of care and the home is run to an exceptionally high standard. In my opinion, this has to be one of the most outstanding care
homes in the country in terms of the genuine level of care, dedication and compassion.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Dear Joseph, thank you so much for your kind words. Your feedback is truly invaluable to our team, and to the care we provide. I will be sure to pass this on. Best Wishes, Fae

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Review from Katherine A (Daughter of Resident) published on 30 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely home where mum gets excellent care. Feel safe leaving your loved one here.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Dear Katherine, thank you for such a lovely review. It is wonderful to hear that you are safe in the knowledge that your mum is being well cared for with us at Prince Alfred. Best wishes,

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Review from M H (Son of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is spotlessly clean. Staff kind and attentive and more than helpful. Excellent care.
Reply from Fae Doherty, Marketing Officer at Prince Alfred Residential Care Home

Dear M H, thank you for your kind words about Prince Alfred. It is much appreciated. Best wishes, Fae

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Review from Laurence S (Son of Resident) published on 19 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is well looked after in this home. I find the staff very friendly to relatives and take to time to update relatives about the daily life of the resident.
Food has improved a lot as well.
Reply from Fae Doherty, Marketing Officer at Prince Alfred Residential Care Home

Dear Laurence, thank you for taking the time to review our home. Your feedback is much appreciated and truly invaluable to us. Best wishes, Fae

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Review from M I (Daughter of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Prince Alfred since May 2018 in all of this time I have found all staff members to be welcoming, caring, conscientious and approachable. The manager has an "open door policy" and is very proactive in all issues.
This was one of the main areas that drew me to Prince Alfred
how welcoming the home is, spotlessly clean and the caring attitude of all staff. Finding suitable accommodation for my mum was a decision that I found heartbreaking but I was reassured (totally) by the management and staff at Prince Alfred.
Reply from Fae Doherty, Marketing Officer at Prince Alfred Residential Care Home

Dear M I, thank you for taking the time to review Prince Alfred. Whilst we understand how difficult the transition can be into care for both our residents and their loved ones, it is really reassuring to hear how happy you are with the home and the caring nature of our staff. Best wishes.

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Review from Linda M (Daughter of Resident) published on 1 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After looking after my mum for many years, and especially the very difficult last 12 months, I believe I now have peace of mind knowing she is being looked after very well and cared for 24/7. The people in the home really care and make my mum's life safe and comfortable, I am listened to if I have any
concerns and believe this is a very good home and my mum is happy here.
Reply from Fae Doherty, Marketing Officer at Prince Alfred Residential Care Home

Dear Linda, Thank you for your kind words - it is wonderful to hear how much peace of mind you feel knowing your mother is receiving the very best care. I will be sure to pass your feedback on to the team. Best wishes, Fae

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Review from Jan S (Daughter-in-law of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is clean and warm. Furniture and décor is all of a good standard and the staff are friendly and helpful.
There is a warm and inclusive atmosphere and residents are treated with dignity and genuine affection.
Management are visible and staff morale seems good which has a positive effect
on the care provided.
Reply from Fae Doherty, Marketing Officer at Prince Alfred Residential Care Home

Dear Jan, thank you for your kind words - your feedback is much appreciated. I will be sure to pass them onto the home's manager and friendly team. Best wishes

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Review from Christine T (Niece of Resident) published on 22 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle's mobility deteriorated rapidly during the 2 years that we cared for him at home. We accepted he needed alternative care or we would lose him to a fall or worse still, loneliness. We live nearby so we were fortunate to have local knowledge of the excellent care which this home has provided
for many years. Briefly - all staff are caring, friendly, patient and approachable. The early days were difficult as Uncle took a while to settle but the staff were wonderful. The environment is always welcoming, visitors are known by name – not just residents. More like visiting a large family home than a care home. You can chat, share a joke with staff/residents. There is always something going on 25th anniversary, Halloween, firework displays –plus they have their own mini- bus and an ‘Entertainments Officer’ ! Health issues are dealt with promptly and we are always informed asap. Our family of 4 could never offer this level of care 24/7.


My Uncle is not lonely anymore.

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Review from Lesley W (Daughter-in-law of Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff in this care home really lovely. They treat all the residents very kindly and with respect. Nothing is too much trouble for them. Anything to do with their health is dealt with very quickly until my mother-in-law came to this care home. I hadn't any experience of homes. I am amazed
at hoe much work is involved in caring for our elderly relatives. I have been very impressed by the level of care.
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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Prince Alfred Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.854 for Prince Alfred Residential Care Home is calculated as follows: ( (226 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 261 Ratings = 4.854
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Prince Alfred Residential Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 May 2024

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (8)

Lisa

Lisa Illidge

Job Title: Home Manager

I'm thrilled to join not-for-profit care provider, Sanctuary Care and look forward to contributing to enriching the lives of our residents, their loved ones and my team at Prince Alfred.

Denise

Denise Gallagher

Job Title: Deputy Manager Joined: 2008

I feel like staff and residents are one big family and I am honoured to be a part of it.

Bradley

Bradley Wilson

Job Title: Care Assistant Joined: 2021

I love working here as I love being surrounded by our wonderful residents, listening to their stories and being able to put a smile on their faces.

Laura

Laura Porter

Job Title: Team Leader Joined: 2012

I love working here as I love being able to make a positive difference in people’s lives.

Lynette

Lynette Hunt

Job Title: Administrator Joined: 2014

I have a genuine love for my team and for the residents we look after.

Lani

Lani Jalandoni

Job Title: Healthcare Assistant Joined: 2023

My passion has always been caring for people and this is the perfect place to do that!

Janelle

Janelle Araneta

Job Title: Team Leader Joined: 2023

I love my job because it allows me to make a difference in people’s lives and it is my passion.

Cleofy

Cleofy Olsem

Job Title: Healthcare Assistant Joined: 2023

I love the residents that I have in my care.

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