Prince Alfred Residential Care Home

My Nan was incredibly reluctant to move into a residential home, however, as soon as she entered Prince Alfred's she hasn’t looked back since! She is so much happier. She loves her room and looking over the park, she’s eating better than ever- she couldn’t want for anything. The staff have been amazing throughout the pandemic and have ensured her safety and well-being when family haven’t been able to visit. We’re always able to contact her, never a problem. They always go above and beyond for her and have been so considerate to my family throughout. As well as all the essential care she receives, they take time to do her hair, even paint her nails, they’re always organising celebrations and parties and activities to keep her and other residents busy. They’re very attentive and spend a lot of time talking to her and sharing laughter which has been essential to her happiness. I couldn’t recommend somewhere more highly! You can put your trust in Prince Alfred's staff, they’re exceptional.

My friend moved into Prince Alfred Care Home in October 2019 after a stay in hospital. From the very beginning, the manager and all the staff have been very supportive, caring and protective of my friend. During this Covid-19 pandemic, the care she has received has been outstanding. I am so relieved my friend has settled in so well and when I ring her or she rings me she has nothing but praise for all the staff, the care she receives and the excellent food. I can’t thank the manager and staff enough.

Thank you from the bottom of my heart for giving her all the love and support at this awful time. Merry Christmas all of you.

Thank you to the manager and all the staff. If possible I would give you 10 stars.

When the time comes to make that decision, you know the one that neither daughter nor son ever wants to really make, the one where your loved one must leave their home and move into residential care, well when that time comes I truly hope you choose Prince Alfred. From the moment we first made contact with the house manager to the moment Mum moved in, the service, the communication, the advice, and most importantly the reassurance given was impeccable and above all others within the area, and trust me I investigated the lot! During these strenuous times, the whole team have been wonderful. But that’s who they are...a team. Making Mum feel so welcome, really getting to know her, what she likes and doesn’t, what her interests are and all done with the utmost kindness and respect. Even introducing her to other residents to make friends. This truly is a home from home and I cannot thank them enough for the care and love they show Mum whilst I am so very far away. Thank you.

Our family are so grateful for all the support and care given to our mum.

I cannot speak highly enough of Prince Alfred Residential Care Home, they have given my grandad a new lease of life! Before he went there, we were told that he might not last until Christmas, and now, 18 months later, he's better than he's ever looked! He's put weight on (thanks to the amazing food they serve there), and he doesn't even feel like he's in a care home, he calls it his house! The staff are all angels! Nothing is too much trouble for them and they treat my grandad like he's family, we can call at any time to speak to staff and they are always happy to help, they make you feel like family. Its been a huge weight off of our minds knowing that he's basically being treated like a king, and my grandad actually enjoying his twilight years. I cannot recommend this care home enough, if you're looking for a care home, then this one is the best!

I find the staff very friendly and helpful and very caring to all the residents and would recommend Prince Alfred care home to my family and friends.

My wife is very happy in the care home, she is very well looked after! Everything in care home is excellent. I would recommend it to other people. All the staff are very caring and always have the time for a chat and a smile.

Food is excellent, nothing is ever to much trouble to them.

Prince Alfred Care Home is a very good care home and very high standard of care, very organised and all the staff are very hard workers they willing to help and support the service users and all the family members. They look after the patients very well physically, mentally, and spiritually.

In the past year, a new activity/movie room has been completed and there is usually some form of residents activity most days. The care home itself has a very "homely" feel, warm, welcoming, whilst the cleanliness standards throughout the home are exceptional. I cannot thank the Prince Alfred team enough for the loving care provided to my mum - this truly is an outstanding care home.

I have peace of mind knowing that she is in a home where I do not have to worry about anything at all and that she is very happy there.

Contact has been afforded using technology which is readily and widely available, a must. The residential care home is clean, pleasant and friendly. Staff are interested in their roles as caregivers, responsive to residents which In turn creates a really good caring atmosphere for all residents. I am reassured that residing here was the best decision for my Mother.

Dad came here directly from the hospital during the lockdown, the home settled him in amazingly during a time when I could not visit, dad tells me the staff are amazing, couldn’t ask for more. The staff keep me updated during the lockdown, dad is hard to please so speaks volumes that he is happy there.

Even during these troubling times, staff are upbeat, cheerful, friendly, compassionate and always professional. The home is always spotlessly clean and tidy and the residents are all looked after so well.

My mum has been a resident of Prince Alfred Care home for over 4 years now. I can't express how well she has been cared for and how wonderful all the staff are. They go above and beyond to ensure everyone is comfortable and happy. Due to her medical conditions my mum spends most of her time in her room but is always checked on regularly. She is always clean, well-fed and her room is always kept clean and tidy. Since lockdown, which has been a very worrying time for everyone, the staff have kept me in touch with my mum by Facetiming with her, which gives me such peace of mind as I am currently unable to visit. The home has been exemplary in their care and hygiene during this time and all staff and residents have been kept safe and well. It is so reassuring knowing my mum is being well cared for by kind, caring staff in a clean and happy environment. I would not hesitate to recommend Prince Alfred Care home to anyone as I know how difficult this decision can be.

Thank you will never be enough.

The staff are very helpful; there is a lot going on to keep my wife active. My wife has come on leaps and bounds since she has been in Prince Alfred care home. The staff are always smiling and will do anything for you, doing a very hard job.

I am a friend to a dear 96-year-old gentleman for who has been a resident of Prince Alfred since early July 2019. At first, my dear friend was only planning to have a temporary stay until his operation and healing process deemed him ok to travel closer to family in Dorset. He had lived locally across the park for 65 years with his wife. Sadly she passed away 12 years ago and life was not the same. Before his stay; a very kind Manager of the Care home came to visit him before discharge at a local hospital. Besides showing him photos of the facility; she spoke about meals, rooms, staff and showed a lot of interest in his background and likes and dislikes. This made me feel a lot more at ease just knowing that if the staff were half as nice as the Manager; it would be a definite win, win situation. I have seen the rooms and the home's facilities for which are all very clean and beautifully decorated. Activities happen often. Thumbs up!