Prince Alfred Residential Care Home

Rose Villas, Prince Alfred Road, Wavertree, Liverpool L15 8HH
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9.9 99 Reviews
  • Prince Alfred Residential Care Home, Liverpool
The team at Prince Alfred provide residential and respite care and are devoted to enriching the lives of their residents each and every day.

The gardens, which overlook the stunning Mystery Park, are spectacular – last year the home won an internal competition run by its not-for-profit provider Sanctuary Care, which challenged their staff and residents to create designs for the garden of their dreams, which were turned into reality!

The residents love growing their own produce in the raised beds, which they pick for the chefs to use in the kitchen, giving them such a sense of purpose and achievement. They also pick their own home-grown flowers for flower arranging activities. The residents were proud as punch to eat carrot cake with their afternoon tea recently, home-baked with carrots they had picked that day!

There are so many activities to enjoy at Prince Alfred, from barbecues with family and friends, to a recent rum punch and cocktail hour and pampering in the hair salon.

The team champion the residents to have a very active role to play in how their home is run. One of the residents runs his own book club at the home, while another, who is the home’s resident ambassador, runs the residents’ meetings.

The community is embraced into life at Prince Alfred. The residents loved their recent visit from Liverpool Museum’s mobile House of Memories project, where they reminisced over nostalgic pieces of the city’s history.

The home-cooked food is delicious, with two chefs who cook everything from roast dinners with all the trimmings to authentic curries. And there are always home-baked cakes or biscuits every day for afternoon tea. One of the chefs recently took part in Sanctuary Care’s Masterchef contest, so watch this space!

Family and friends are welcome anytime. There is also a private Facebook page, so they can see what the residents have been enjoying doing each and every day.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1176
  • RESPITE Self-Funded Residential Care: from £1176

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1176 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Prince Alfred Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa Illage (Manager)

Local Authority / Social Services

Admission Criteria

  • Referrals from Private recommendations, NHS and Local Authority
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (50)

Visiting

  • Anytime other than protected mealtimes 12-2pm and 4-6pm

Parking

  • Onsite parking

Prince Alfred Residential Care Home Reviews (99)

9.9

Prince Alfred Residential Care Home has a Review Score of 9.9 (9.854) out of 10, based on 22 reviews in the last 2 years.
Over all time Prince Alfred Residential Care Home has 99 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Prince Alfred Residential Care Home
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Review from John S (Son of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Prince Alfred now for over 4 years, and she has been treated with love and respect. I am always kept informed of any changes in her health and kept updated on what is/has happened. The Manager and her team have been fabulous.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Thank you for your review and for such kind words about our team. I'm sure the team love having your mum as part of the Prince Alfred family. Best wishes, Fae

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Review from David S (Respite Resident) published on 12 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a resident at Prince Alfred since April 2021 and wish to submit a review of my personal experience of staying at Prince Alfred for respite care and can report my satisfaction is very high. Visitors to their family members do not get to see the inner working of the care home and how well
all members of staff treat and look after the residents. I reiterate how satisfied I am with the care I am receiving at Prince Alfred.
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Review from Alison K (Daughter of Resident) published on 15 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Prince Alfred Care Home now for over 2-years, and I am delighted with the standards of care she receives. All the carers are totally committed to doing their best and you can see this is more than just a job to them, they really do connect emotionally with the residents. I
know my mum is happy there, which makes me happy. I have peace of mind knowing my mum is being looked after really well.
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Review from Alex G (Grandmother of Resident) published on 14 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is the most welcoming, caring, thoughtful care home out there. They take care of everyone to their fullest potential with their kindest hearts. They are always making sure everyone is comfortable and happy. There is not a single bad word you could say about this home. It is so homely
and friendly you could trust them with anything. They make sure the people who live there and visit are as satisfied as they can be. They treat everyone with kindness and respect. Could not fault them.
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Review from Jackie H (Daughter of Resident) published on 13 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I absolutely love the staff at Prince Alfred. Both my mum and dad were in their care and they were looked after as if they were family. Nothing was too much for the whole team. Always welcomed with a smile and an update on what’s been happening in the care home. The rooms were spotless as were all the
facilities. The cinema room was so good and it felt like you were actually in the movies.
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Review from S K (Grandson of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan is really happy in Prince Alfred. Staff are friendly, caring and helpful. It's very clean and my nan enjoys the food and activities.
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Review from Michael G (Great-grandson of Resident) published on 4 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan is receiving such a high standard of care tailored to her needs. My nan is always telling me about the activities she has joined in. My nan has settled in well and has made friends. Whenever I visit or phone my nan she is always cheerful, telling me about the tea party she had just attended with
matching teapots and cups. The lunch club, she looks forward to and is always joining in new activities daily organised by the activities lady and staff. The manager and staff go over and beyond. The home is always immaculately clean and my nan loves her room which overlooks the park. I could not have choosen a better home for my nan. She has put weight on and is always saying how lovely the food is. It gives me reassurance to know my nan is having such a lovely time while receiving excellent care. Always a party or something to look forward to. Thank you to the manager and all the staff for looking after my nan in a lovely safe friendly and caring environment.
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Review from Peter B (Son of Resident) published on 4 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I and my brother were told by doctors in 2019 to find a care home for mum, we had no clue about what to do or expect. After spending a few days visiting care homes in Liverpool we were pretty frazzled by everything. Some of the places we visited were truly awful. For the family, this is an ordeal
too. And then we found Prince Alfred. Sitting in the reception area we heard the sound of laughter and singing. An afternoon singalong was on for the residents. That was it. I looked at my brother and we both knew we'd found the right place for mum. She moved in in March 2019 and she hasn't been happier since she fell ill with dementia. The care from the nurses and staff is superb. The place itself feels homely. It is clean and bright. Mum feels safe and is surrounded by people her own age that she shares the day with. For me, she is a different person from the mum we grew up with but she is alive again - which I cannot thank Prince Alfred enough for.
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Review from Mel J (Niece of Resident) published on 29 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty has been at Prince Alfred for a couple of years now and I can honestly say I've never seen her happier. We have been able to keep in touch over the last year through Skype and the staff have been great at contacting us. We are all looking forward to getting back to normal and being able to
visit this lovely care home.
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Review from Ann Marie W (Niece of Resident) published on 29 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
So impressed with the service and dedication of the team here, they have ensured that my aunt's welfare has been at the forefront throughout the pandemic. They have continued to keep spirits high and ensured she has not felt alone or unwanted. Throughout the lockdowns, they have kept family members
informed and they have never been anything but polite and helpful when dealing with our constant calls for updates. Thank you so much.
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Review from Gill B (Niece of Resident) published on 29 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle is so happy there. It is lovely to see the care and love he is given by the staff. A real home from home. It is so reassuring to see him so happy and content in such wonderful surroundings. I would recommend this facility to anyone who needs it.
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Review from Ann K (Daughter-in-law of Resident) published on 27 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not fault this home. My mother-in-law is so content and happy. She is always praising the staff. Nothing is too much trouble for them. They are always cheerful and have worked so hard through the pandemic to keep all the residents safe. I'm so pleased I chose Prince Alfred for my mother-in-law.
It's spotless. The manager and staff will always go above and beyond.
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Review from John S (Nephew of Resident) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt has been in the care of the Prince Alfred team for several years. I have witnessed a very heartfelt and caring approach towards my Aunt and other residents when I have visited. They have a very appropriate tactile approach to my aunt, making sure the 'little things' are met, brushing her hair
to the style she has always preferred, thought is always put into her outfit every day, they even ensure she has her earrings in! The staff always give a good handover to myself and my family of what has occurred in-between visits. They manage her medication, her moods, her wants and needs effectively and thoughtfully. We visited many homes before we made our choice, on entering Prince Alfred and the first impressions we viewed we thought this was the right place for her. Years later we absolutely know we made the right choice.
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Review from Jessica M (Granddaughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan was incredibly reluctant to move into a residential home, however, as soon as she entered Prince Alfred's she hasn’t looked back since! She is so much happier. She loves her room and looking over the park, she’s eating better than ever- she couldn’t want for anything. The staff have been amazing
throughout the pandemic and have ensured her safety and well-being when family haven’t been able to visit. We’re always able to contact her, never a problem. They always go above and beyond for her and have been so considerate to my family throughout. As well as all the essential care she receives, they take time to do her hair, even paint her nails, they’re always organising celebrations and parties and activities to keep her and other residents busy. They’re very attentive and spend a lot of time talking to her and sharing laughter which has been essential to her happiness. I couldn’t recommend somewhere more highly! You can put your trust in Prince Alfred's staff, they’re exceptional.
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Review from Eva M (Friend of Resident) published on 20 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend moved into Prince Alfred Care Home in October 2019 after a stay in hospital. From the very beginning, the manager and all the staff have been very supportive, caring and protective of my friend. During this Covid-19 pandemic, the care she has received has been outstanding. I am so relieved
my friend has settled in so well and when I ring her or she rings me she has nothing but praise for all the staff, the care she receives and the excellent food. I can’t thank the manager and staff enough.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Thank you so much for taking the time to review our home and for such kind words - our team truly appreciate them!
Best wishes, Fae

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Review from Tina M (Niece of Resident) published on 5 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff at Prince Alfred for caring for my Auntie.
I can't visit because of Covid but all I know is every time I ring her she is happy.
Just been to a party or just going to a party, playing and winning at Bingo. She said the staff are all amazing and she had put weight on because
the food is so nice. Yes, she's sad because she can't see her family, but the staff have made her life so much more comfortable. She is an 87-year-old outspoken lady who I know would tell me if she was unhappy.
Thank you from the bottom of my heart for giving her all the love and support at this awful time. Merry Christmas all of you.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Thank you for such a heart-warming review, it is wonderful to hear how well your Auntie is doing with us at Prince Alfred and how much she is getting up to. Our team will really appreciate it. Best wishes, Fae

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Review from Lorraine W (Niece of Resident) published on 21 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our uncle was only there for a short while, but we know he couldn't have been happier or cared for better while there. The staff couldn't have taken any better care of him if he had been in private care. All the staff, without exception, were caring and very compassionate (sadly lacking in so many nursing
homes).
Thank you to the manager and all the staff. If possible I would give you 10 stars.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Thank you for your kind words about our home and team - it is so appreciated. Best wishes.

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Review from Katja M (Daughter-in-law of Resident) published on 9 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When the time comes to make that decision, you know the one that neither daughter nor son ever wants to really make, the one where your loved one must leave their home and move into residential care, well when that time comes I truly hope you choose Prince Alfred. From the moment we first made contact
with the house manager to the moment Mum moved in, the service, the communication, the advice, and most importantly the reassurance given was impeccable and above all others within the area, and trust me I investigated the lot! During these strenuous times, the whole team have been wonderful. But that’s who they are...a team. Making Mum feel so welcome, really getting to know her, what she likes and doesn’t, what her interests are and all done with the utmost kindness and respect. Even introducing her to other residents to make friends. This truly is a home from home and I cannot thank them enough for the care and love they show Mum whilst I am so very far away. Thank you.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Wow thank you for such a wonderful review, our team really do appreciate your kind words. Best wishes, Fae

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Review from Lynn T (Daughter of Resident) published on 11 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Prince Alfred for over 4 years. The staff are all wonderful. The care my mum has received over the years has been excellent.
During the outbreak of the virus the manager and staff could not have done any more to keep everyone safe.
Our family are so grateful for all the support
and care given to our mum.
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Review from Alison W (Granddaughter of Resident) published on 4 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of Prince Alfred Residential Care Home, they have given my grandad a new lease of life! Before he went there, we were told that he might not last until Christmas, and now, 18 months later, he's better than he's ever looked! He's put weight on (thanks to the amazing food
they serve there), and he doesn't even feel like he's in a care home, he calls it his house! The staff are all angels! Nothing is too much trouble for them and they treat my grandad like he's family, we can call at any time to speak to staff and they are always happy to help, they make you feel like family. Its been a huge weight off of our minds knowing that he's basically being treated like a king, and my grandad actually enjoying his twilight years. I cannot recommend this care home enough, if you're looking for a care home, then this one is the best!
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Thank you for such kind words, our team will really appreciate - it's wonderful to hear how well your grandad is doing with us. Best wishes.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Prince Alfred Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.854 for Prince Alfred Residential Care Home is calculated as follows: ( (226 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 261 Ratings = 4.854
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Prince Alfred Residential Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 May 2024

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (8)

Lisa

Lisa Illidge

Job Title: Home Manager

I'm thrilled to join not-for-profit care provider, Sanctuary Care and look forward to contributing to enriching the lives of our residents, their loved ones and my team at Prince Alfred.

Denise

Denise Gallagher

Job Title: Deputy Manager Joined: 2008

I feel like staff and residents are one big family and I am honoured to be a part of it.

Bradley

Bradley Wilson

Job Title: Care Assistant Joined: 2021

I love working here as I love being surrounded by our wonderful residents, listening to their stories and being able to put a smile on their faces.

Laura

Laura Porter

Job Title: Team Leader Joined: 2012

I love working here as I love being able to make a positive difference in people’s lives.

Lynette

Lynette Hunt

Job Title: Administrator Joined: 2014

I have a genuine love for my team and for the residents we look after.

Lani

Lani Jalandoni

Job Title: Healthcare Assistant Joined: 2023

My passion has always been caring for people and this is the perfect place to do that!

Janelle

Janelle Araneta

Job Title: Team Leader Joined: 2023

I love my job because it allows me to make a difference in people’s lives and it is my passion.

Cleofy

Cleofy Olsem

Job Title: Healthcare Assistant Joined: 2023

I love the residents that I have in my care.

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