Prince Alfred Residential Care Home

Thank you so much to all the staff who work so incredibly hard and do such an amazing job.

My father has lived at Prince Alfred for nearly eighteen months and has settled there very well. The staff are caring and know their residents very well. I recently visited for a game of Scrabble, played in the lounge and was made very welcome. The atmosphere was light and bright with banter and conversation between residents and staff made a very pleasant afternoon.

Prince Alfred Residential Home is a well maintained, warm and welcoming home. My mum has lived there since October 2021. She has been well cared for and we have always been kept informed about any health issues. The manager and her team have worked hard to keep the residents safe and well throughout the recent difficult years.

My nan has just moved into Prince Alfred Residential Care Home after being in hospital for ages. She has settled really well and made some nice friends. The home looks really clean when you visit. The staff are friendly and seem to care very much.

My mum is a resident at Prince Albert and has thrived since moving there. The staff are kind and caring and do everything they can to make the residents life's comfortable and enjoyable. The residents are treated with dignity and respect, and staff always find time for a friendly conversation or to offer assistance. The accommodation is great with lots of thoughtful touches providing a home-from-home environment. The home is spotlessly clean throughout. The food is good and well-presented. There are also activities and socialising so residents quickly feel welcome and part of the community and days pass pleasurably. My congratulations and thanks to the manager and all of the staff for providing a truly outstanding and personal care experience which makes a huge difference to the lives of those in their care.

I cannot speak highly enough of all staff all the hard work empathy respect and high quality care that is given on a daily basis. They really do go above and beyond with their care of my uncle & all residents, the home is well taken care of clean homely ect. I could not speak any more highly of the whole team of staff and home on every level. Thank you all for all your hard work. Much appreciated from a residents niece.

Thank you all.

I wholeheartedly recommend this home if your loved one needs residential care.

So thank you the team Prince Alfred for all your care and support.

We as a family are greatly disappointed in Prince Alfred. They excluded our Mother from her home without notice because she had fallen twice in two months. Our Mum is in her 90s and was left homeless by this terrible action. She was forced to spend a whole month in a hospital ward with no home to return to. This was not an ideal situation to put a frail 90 yr old into. A little more care and thought from the care home would have saved our Mum so much distress. After all, why call it a care home if care is refused.

Truly shocked and disappointed that this can happen. The management wants no one here who has any needs, anyone who might require more effort. More interested in pushing family to give her home top reviews. Well, I hope she takes this into account next time she decides to throw out a 97-year-old lady from her home for falling out of an inappropriate bed.

When I visit my mother, I book a slot and visit in a ‘pod’ in the garden. In truth, it is a lovely conservatory in the garden. It is a lovely environment in which to be able to chat with my mother and she enjoys looking out at the flowers and wildlife. I get little opportunity to see members of the team now with not being able to go into the main building. I want to express my grateful thanks to them all for all that they have done, in very difficult circumstances, to look after not only my Mum but the other residents. Without the manager and her team showing such care and compassion and keeping routines running smoothly, lives for the residents would not have the contentment that they enjoy due to their kindness and hard work. I travel a long way to visit my mother and the team always do their best to accommodate my requests to visit. I count my blessings that my mother lives at Prince Alfred.

When we visited the home before Mum moved in, my daughter and I were very impressed with the home. Our Mum has recently moved into Prince Alfred. Mum is still a little unsettled with the move, however, the staff and management are doing everything they can to help with the transition, not only for Mum but for us, the family.

My mother has been a resident at Prince Alfred now for over 4 years, and she has been treated with love and respect. I am always kept informed of any changes in her health and kept updated on what is/has happened. The Manager and her team have been fabulous.

I have been a resident at Prince Alfred since April 2021 and wish to submit a review of my personal experience of staying at Prince Alfred for respite care and can report my satisfaction is very high. Visitors to their family members do not get to see the inner working of the care home and how well all members of staff treat and look after the residents. I reiterate how satisfied I am with the care I am receiving at Prince Alfred.

My mum has been living at Prince Alfred Care Home now for over 2-years, and I am delighted with the standards of care she receives. All the carers are totally committed to doing their best and you can see this is more than just a job to them, they really do connect emotionally with the residents. I know my mum is happy there, which makes me happy. I have peace of mind knowing my mum is being looked after really well.

This care home is the most welcoming, caring, thoughtful care home out there. They take care of everyone to their fullest potential with their kindest hearts. They are always making sure everyone is comfortable and happy. There is not a single bad word you could say about this home. It is so homely and friendly you could trust them with anything. They make sure the people who live there and visit are as satisfied as they can be. They treat everyone with kindness and respect. Could not fault them.

I absolutely love the staff at Prince Alfred. Both my mum and dad were in their care and they were looked after as if they were family. Nothing was too much for the whole team. Always welcomed with a smile and an update on what’s been happening in the care home. The rooms were spotless as were all the facilities. The cinema room was so good and it felt like you were actually in the movies.

My nan is really happy in Prince Alfred. Staff are friendly, caring and helpful. It's very clean and my nan enjoys the food and activities.

My nan is receiving such a high standard of care tailored to her needs. My nan is always telling me about the activities she has joined in. My nan has settled in well and has made friends. Whenever I visit or phone my nan she is always cheerful, telling me about the tea party she had just attended with matching teapots and cups. The lunch club, she looks forward to and is always joining in new activities daily organised by the activities lady and staff. The manager and staff go over and beyond. The home is always immaculately clean and my nan loves her room which overlooks the park. I could not have choosen a better home for my nan. She has put weight on and is always saying how lovely the food is. It gives me reassurance to know my nan is having such a lovely time while receiving excellent care. Always a party or something to look forward to. Thank you to the manager and all the staff for looking after my nan in a lovely safe friendly and caring environment.