Prince Alfred Residential Care Home

Rose Villas, Prince Alfred Road, Wavertree, Liverpool L15 8HH
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9.9 99 Reviews
  • Prince Alfred Residential Care Home, Liverpool
The team at Prince Alfred provide residential and respite care and are devoted to enriching the lives of their residents each and every day.

The gardens, which overlook the stunning Mystery Park, are spectacular – last year the home won an internal competition run by its not-for-profit provider Sanctuary Care, which challenged their staff and residents to create designs for the garden of their dreams, which were turned into reality!

The residents love growing their own produce in the raised beds, which they pick for the chefs to use in the kitchen, giving them such a sense of purpose and achievement. They also pick their own home-grown flowers for flower arranging activities. The residents were proud as punch to eat carrot cake with their afternoon tea recently, home-baked with carrots they had picked that day!

There are so many activities to enjoy at Prince Alfred, from barbecues with family and friends, to a recent rum punch and cocktail hour and pampering in the hair salon.

The team champion the residents to have a very active role to play in how their home is run. One of the residents runs his own book club at the home, while another, who is the home’s resident ambassador, runs the residents’ meetings.

The community is embraced into life at Prince Alfred. The residents loved their recent visit from Liverpool Museum’s mobile House of Memories project, where they reminisced over nostalgic pieces of the city’s history.

The home-cooked food is delicious, with two chefs who cook everything from roast dinners with all the trimmings to authentic curries. And there are always home-baked cakes or biscuits every day for afternoon tea. One of the chefs recently took part in Sanctuary Care’s Masterchef contest, so watch this space!

Family and friends are welcome anytime. There is also a private Facebook page, so they can see what the residents have been enjoying doing each and every day.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1176
  • RESPITE Self-Funded Residential Care: from £1176

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1176 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Prince Alfred Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lisa Illage (Manager)

Local Authority / Social Services

Admission Criteria

  • Referrals from Private recommendations, NHS and Local Authority
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (50)

Visiting

  • Anytime other than protected mealtimes 12-2pm and 4-6pm

Parking

  • Onsite parking

Prince Alfred Residential Care Home Reviews (99)

9.9

Prince Alfred Residential Care Home has a Review Score of 9.9 (9.854) out of 10, based on 22 reviews in the last 2 years.
Over all time Prince Alfred Residential Care Home has 99 reviews.

Overall Experience
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Reviewer Connection to Prince Alfred Residential Care Home
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Review from Jean S (Relative of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our relative was admitted to Prince Alfred in December 2022 - as an emergency.
From the beginning of the procedure - the staff were really helpful, thoughtful, kind and responded to individual needs.
As our relative's nursing needs increased - she was admitted to another nursing home. I would like
to commend Prince Alfred staff for taking extra care/effort to return a Xmas jumper to the new home - this act of kindness made our relatives Xmas (Xmas2023).
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Review from Wendy M (Daughter of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always a pleasure to visit my mum at Prince Alfred as the staff are so friendly and I know she is getting the best care possible there as well as many laughs.
All the carers take time to talk and make sure she is feeling okay and the entertainment lady is a gem and well loved by everyone especially
my mum.
Reply from Kate Yates, Communications and Content Specialist at Prince Alfred Residential Care Home

Thank you for your wonderful review and five-star ratings, the team at Prince Alfred will be delighted to read your comments.

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Review from Viki C (Daughter of Resident) published on 16 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t sing the praises of Prince Alfred and every one of its staff more highly. From the moment first visited we were met with kindness, understanding and friendliness. The staff member we met was hugely sympathetic and went out of her way to help.
The home is literally that home. It’s immaculate,
spotless and beautifully furnished. My mum had a lovely room overlooking a beautiful garden and fields beyond. The staff are unbelievable. Nothing is too much trouble. They constantly talk to residents and offer drinks, food and treats. The activities coordinator is the loveliest woman always thinking of new fun activities to keep residents happy. We visited many homes terrible, some ok and some good but none compared to Prince Alfred. The manager prides herself on running a fantastic home with fantastic staff, she deserves a medal. If you’re looking for somewhere for your loved one look no further. You will find no better than Prince Alfred!
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Review from P H (Son of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful home. The staff here are amazing and incredibly attentive to the needs of the residents. We were immediately made to feel welcome on our first visit to have a look at the home and our minds were made up immediately. A lovely location overlooking the park, with wonderful landscaped gardens
for the residents to enjoy and with the recent refurbishment to the main communal areas and bedrooms, the place is immaculate and the home is truly a home from home.
Couldn't recommend Prince Alfred's enough!
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Thank you for an outstanding review - it is wonderful to hear how welcome you felt at our home. Our team will be really thrilled to hear you loved the garden too! Best wishes, Fae

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Review from Linda C (Daughter of Resident) published on 29 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a care-home resident at Prince Alfred since March 2021.
The care she has received from all of the staff has been exemplary!
She recently had a fall, had to be checked out at hospital and was discharged the next day. Throughout this time, the manager and her staff kept me updated on
how she was.
I visited Mum the next day in the care home. All of the staff displayed genuine warmth, care and concern for her.
Without a shadow of a doubt, the Prince Alfred staff make this care home the best there is. Myself and my family feel very blessed that my mum is in your care.
Thank you all so much.
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Review from Gina B (Daughter of Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad received the best care and support from all the staff at Prince Alfred during his 2 and a half years there, they 100% supported his transition into dementia care and I cannot fault them. My dad was very happy there and I would recommend this home if any family are looking into a residential home
for their loved ones.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Thank you so much for your kind words for our team at Prince Alfred Residential care home. It's wonderful to hear how happy your father was with us. Best wishes.

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Review from Paul R (Nephew of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Prince Alfred Care Home. My aunt moved here just over 18 months ago. She has learning difficulties. The staff made her transition into care so easy. My aunt has flourished here and loves the staff and residents alike. The staff are so friendly and they obviously love caring
for my aunt. She has a lovely room overlooking the park and has all her personal belongings there so she settled in really quickly.
We can’t thank them enough and we would highly recommend Prince Alfred Care Home to anyone looking for high-quality, friendly and responsive care in lovely surroundings. Thank you!
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Review from Nicki C (Granddaughter of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn’t recommend Prince Alfred for the care of your loved one enough.
All the staff go above and beyond to always personalise the care of each individual resident, nothing is ever too much trouble and they treat all the residents with dignity, respect and good humour at all times.
Whenever you
visit the home there is always a lovely, warm, friendly atmosphere and staff always have lots of different events/activities on to cheer the residents up so they can do as much or as little as they want but always feel included.
I am so happy my nan is at Prince Alfred’s, it was a really hard decision to have to put her into care but it brings my mum and I tremendous comfort that she is in a care home that is second to none.
Thank you so much to all the staff who work so incredibly hard and do such an amazing job.
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Review from Sue H (Daughter of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has lived at Prince Alfred for nearly eighteen months and has settled there very well. The staff are caring and know their residents very well. I recently visited for a game of Scrabble, played in the lounge and was made very welcome. The atmosphere was light and bright with banter and conversation
between residents and staff made a very pleasant afternoon.
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Review from Julie S (Daughter of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prince Alfred Residential Home is a well maintained, warm and welcoming home. My mum has lived there since October 2021. She has been well cared for and we have always been kept informed about any health issues. The manager and her team have worked hard to keep the residents safe and well throughout
the recent difficult years.
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Review from P G (Grandson of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has just moved into Prince Alfred Residential Care Home after being in hospital for ages. She has settled really well and made some nice friends. The home looks really clean when you visit. The staff are friendly and seem to care very much.
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Review from Frances D (Daughter of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident at Prince Albert and has thrived since moving there. The staff are kind and caring and do everything they can to make the residents life's comfortable and enjoyable. The residents are treated with dignity and respect, and staff always find time for a friendly conversation or to
offer assistance. The accommodation is great with lots of thoughtful touches providing a home-from-home environment. The home is spotlessly clean throughout. The food is good and well-presented. There are also activities and socialising so residents quickly feel welcome and part of the community and days pass pleasurably. My congratulations and thanks to the manager and all of the staff for providing a truly outstanding and personal care experience which makes a huge difference to the lives of those in their care.
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Review from Tina T (Niece of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of all staff all the hard work empathy respect and high quality care that is given on a daily basis. They really do go above and beyond with their care of my uncle & all residents, the home is well taken care of clean homely ect. I could not speak any more highly of the
whole team of staff and home on every level. Thank you all for all your hard work. Much appreciated from a residents niece.
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Review from Heather B (Daughter of Resident) published on 18 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been in Prince Alfred for a few months now and whenever I ring to speak with her the staff are always very friendly and helpful.
I live a long way out of the area and I am planning a visit very soon but my sister lives locally hence, she is able to visit weekly and is very happy with
the care that Mum is receiving.
I am looking forward to meeting the team soon and in the meantime, it is very reassuring to know that she is being well looked after.
Thank you all.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Thank you so much for taking the care to review our home - it is so appreciated. Our team look forward to welcoming you soon! Best wishes.

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Review from John B (Son of Resident) published on 10 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was diagnosed with dementia in 2013. She was able to stay in her own home, for a while, but residential care became a necessity at the end of 2018.
Mum was a resident at Prince Alfred between March 2019 and June 2022, when she sadly passed away.
Although the progression of dementia was always
there in the background, moving into Prince Alfred brought Mum back to life again. She seemed to enjoy life again, and the family are convinced it was the standard of care given, in a supportive environment that was responsible for this reawakening.
Whilst they aren't the lowest cost provider, the care given and interaction with the residents is excellent.
The measures put in place throughout Covid (and to the present day) have been exemplary and proactive, ensuring the residents are protected above all else.
I wholeheartedly recommend this home if your loved one needs residential care.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Thank you so much for taking the time to review Prince Alfred and for your outstanding review. Our team will so appreciate your kind words - they really do mean the world. Thank you. Best wishes, Fae

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Review from Carla P (Daughter of Resident) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Prince Alfred Care Home since March. This was supposed to be a short respite but due to unforeseen circumstances, she is still there.
I could not be happier with the care she is recieving.
Prince Alfred has a real family feel.
Mum has had so much support and the team could not have
been more supportive to her and myself as this was a big change for us all.
I could not recommend the home enough and that is down to the whole team and how amazing they all are always a smile and nothing is too much.
Mum always tells me how amazing the food is, they have activities and trips and she loves having her nails painted.
So thank you the team Prince Alfred for all your care and support.
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Review from S H (Daughter of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
We as a family are greatly disappointed in Prince Alfred. They excluded our Mother from her home without notice because she had fallen twice in two months. Our Mum is in her 90s and was left homeless by this terrible action. She was forced to spend a whole month in a hospital ward with no home to return
to. This was not an ideal situation to put a frail 90 yr old into. A little more care and thought from the care home would have saved our Mum so much distress. After all, why call it a care home if care is refused.
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Review from L P (Granddaughter of Resident) published on 2 May 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Disappointed. Following a fall, my grandmother was refused to be allowed to come back to her home. The manager refused the help and support from social workers, doctors, and nurses who all felt that she could go back if a low profile bed and crash mats were in place (all provided by the hospital). This
was refused.
This led to her being trapped in hospital causing a severe deterioration of her dementia over the last 5 weeks.
This was supposed to be her home. We placed our trust in management to be there for her.
She is safe now in a new home that was more than happy to provide the new bed and mats as offered by her care team.
Truly shocked and disappointed that this can happen. The management wants no one here who has any needs, anyone who might require more effort. More interested in pushing family to give her home top reviews. Well, I hope she takes this into account next time she decides to throw out a 97-year-old lady from her home for falling out of an inappropriate bed.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Thank you for taking the time to review our home, at Sanctuary Care and Prince Alfred Residential Care Home we take your feedback very seriously and know that a formal complaint has been raised by yourselves.
Unfortunately, there are times when a home must make the difficult decision that they can no longer maintain a placement for a resident due to the nature of their care needs or these needs changing. These decisions are not taken lightly, and the safety and wellbeing of the residents are at the heart of any decisions made.
I know our team are in contact with you to resolve this. Best wishes, Fae.

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Review from Christine G (Daughter of Resident) published on 25 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I visit my mother, I book a slot and visit in a ‘pod’ in the garden. In truth, it is a lovely conservatory in the garden. It is a lovely environment in which to be able to chat with my mother and she enjoys looking out at the flowers and wildlife. I get little opportunity to see members of the
team now with not being able to go into the main building. I want to express my grateful thanks to them all for all that they have done, in very difficult circumstances, to look after not only my Mum but the other residents. Without the manager and her team showing such care and compassion and keeping routines running smoothly, lives for the residents would not have the contentment that they enjoy due to their kindness and hard work. I travel a long way to visit my mother and the team always do their best to accommodate my requests to visit. I count my blessings that my mother lives at Prince Alfred.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Thank you so much for your kind words about our home and team, it is wonderful to hear how pleased you are with their care and kindness. Our visiting pods really have been a blessing during this time - and we are so glad you feel it's comfy and homely.

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Review from C P (Daughter of Resident) published on 6 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we visited the home before Mum moved in, my daughter and I were very impressed with the home. Our Mum has recently moved into Prince Alfred. Mum is still a little unsettled with the move, however, the staff and management are doing everything they can to help with the transition, not only for Mum
but for us, the family.
Reply from Fae Doherty, Senior Marketing Officer at Prince Alfred Residential Care Home

Thank you so much for taking the time to review our home and for your kind words. We do hope your mum settles soon - I am sure she will love it at Prince Alfred.

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Prince Alfred Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.854 for Prince Alfred Residential Care Home is calculated as follows: ( (226 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 261 Ratings = 4.854
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Prince Alfred Residential Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 May 2024

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (8)

Lisa

Lisa Illidge

Job Title: Home Manager

I'm thrilled to join not-for-profit care provider, Sanctuary Care and look forward to contributing to enriching the lives of our residents, their loved ones and my team at Prince Alfred.

Denise

Denise Gallagher

Job Title: Deputy Manager Joined: 2008

I feel like staff and residents are one big family and I am honoured to be a part of it.

Bradley

Bradley Wilson

Job Title: Care Assistant Joined: 2021

I love working here as I love being surrounded by our wonderful residents, listening to their stories and being able to put a smile on their faces.

Laura

Laura Porter

Job Title: Team Leader Joined: 2012

I love working here as I love being able to make a positive difference in people’s lives.

Lynette

Lynette Hunt

Job Title: Administrator Joined: 2014

I have a genuine love for my team and for the residents we look after.

Lani

Lani Jalandoni

Job Title: Healthcare Assistant Joined: 2023

My passion has always been caring for people and this is the perfect place to do that!

Janelle

Janelle Araneta

Job Title: Team Leader Joined: 2023

I love my job because it allows me to make a difference in people’s lives and it is my passion.

Cleofy

Cleofy Olsem

Job Title: Healthcare Assistant Joined: 2023

I love the residents that I have in my care.

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