Victoria Care Home

On every visit (twice weekly) I have found the client, happy, clean, nicely dressed, comfortable and is given everything she requires and requests. The staff are very pleasant and go beyond helpful. The care home is immaculate which is a credit to the girls also the men who work here are very helpful and polite. I wouldn't hessitate to reccomend.

The home is friendly and welcoming to visitors and appears to be similar to residents. Of course we are not always here to see. Food seems to be good and facilities good. I'm sure that residents would benefit from more activities and arranged outdoor time, however I know that resources are limited. I do thank that the home could be cleaned/mopped more often. I think residents could shower more. All things considered I would recommend Victoria House.

Brenda stay at Victoria Home is on has been a good experience her life quality has been improved as time has gone on she has improved in her abilities and attitude the unfortunate experience with one of the residents has been handled very professionally by the staff and Brenda has got over it now.

My sister has dementia and has lived in this care home for several years. I visit her as does my fellow OPG deputy Deborah, who is an old friend of Ann Marie. The staff are always welcoming and all areas are clean, bright and fresh. Staff are patient and always there when needed. Food is good and residents seem to acknowledge this. I personally am so pleased that my sister found a place here. There's good care and laughter shared between residents and staff.

In the short time my mother has been here she has settled reasonable well. Her own comment is that 'you have to accept' - she has commented on a few occasions that the treatment at night time is not satisfactory at times. The staff that we have met during the day are very helpful and try to make my mother's comfort as good as it can be.

I'm truly grateful for the kind, respectful and professional care my wife receives. Staff are excellent and feels like home.

Im grateful to staff. Staff are kind, caring and attentive. Good management and well organised.

Well looked after safe and clean. Staff supportive of Cliff's needs. Clean and tidy. Encouraged to do things.

My husband moved in at end of march from a home where he was on respite. After 2 days he had settled in and seemed much happier than he had been. The nurses, carers and cleaners are all amazing and always have time to speak to you with a smile nothing is too much trouble for them.

We have had very good experiences. From me mums admission to each subsequent visit. Me mum is settled happy and has lost all fear in her surroundings and environment. Her care is managed and delivered to the highest standard. All nurses, carers, domestic staff, support staffs and kitchen are amazing.

Lovely home my nan has really settled well and enjoys living here and has made some friends. It's nice to see nan settled after a dementia diagnosis that affected nan very quickley. Thank you to all staff that look after our nan.

Staff always go above and beyond to provide the best possible care for our loved ones. The environment is warm and welcoming it has quickly become not only a safe space for Ann but also for us as a family. Nothing is ever to much trouble and the support and the care we are given as a family is second to non. We wouldn't have coped the past 12 months without this amazing team around us. We feel reasured and content knowing Ann is safe and looked after but also treated as we would treat her ourselves.

A safe home, caring and approachable staff and management, a well led team- stable staff, staff and management are responsive to residents needs, the organisation is well lead.

My mother was placed into Victoria 15 months ago on CHC funding fast track due to her condition at home- I have been very pleased with the care she has received by a wonderful team of staff headed by the manager who has always been helpful and friendly with any queries I may have had.

Lovely clean home my nan is well looked after caring staff and management.

We were so lucky to have found Victoria Care Home in Rainford for the last 4 1/2 months of mums life we were able to relax in the knowledge that she was safe and well looked after. The staff from the managers, nursing staff, maintenance staff, cleaners, caterers and carers were all very helpful, approachable and kind. They care about the family too. There are 2 activity coordinators who provide weekly bingo sessions, regular singers and craft sessions. They have a noticeboard with weekly newsletters and puzzles. Thank you Victoria Care home.

Victoria Care Home was warm, clean and comfortable.

Mum lived with me and my family for over 20 years. It was a very difficult decision to place her in a care home. The management and staff at VCH made this transition more acceptable. They treat Mum with dignity and respect. Managers are approachable and deal with queries swiftly and efficiently.

VCH have looked after Mum so well - they have tried so hard to encourage her to eat/drink. The staff have treated her with respect and dignity even at her most challenging times.

I would like to say how lovely the staff in Victoria Care Home have been. My dad moved to this care home from a home he didn't like and the staff here have made him feel so welcome, he loves all the staff and the care the staff give him is amazing, and too puts up with all his hard work. I would like to give a big thank you to the management for their hard work with him.