
They were kind, caring, compassionate, and respectful, not just to my Mum but to me and my familySandra M(Daughter of Resident/Service User)

The care received was outstanding. Thank you.Ruth H(Daughter-in-law of Resident/Service User)


They were kind, caring, compassionate, and respectful, not just to my Mum but to me and my familySandra M(Daughter of Resident/Service User)

The care received was outstanding. Thank you.Ruth H(Daughter-in-law of Resident/Service User)


Victoria Care Home is located in Rainford and is within easy travelling distance of St Helens, Warrington and Liverpool. The home is convenient for local shops, amenities, public transport and the M62 motorway link.
This purpose built care home provides accommodation in single occupancy rooms, most of which have private toilet facilities. Some rooms are spacious enough for sharing.
Victoria features TV lounges and a quiet sitting room where residents can socialise...
Care Provided by Victoria Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available. Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.
The price(s) shown are provided by the care home. Contact Victoria Care Home for full pricing details and T&Cs.
Contact Victoria Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Harbour Healthcare Ltd
- Private Owned
Person in charge
- Laura Callan(Registered Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 1998
Room Information
- Single Rooms (45)
- Couples/Companion Rooms (4)
Victoria Care Home Reviews (67)
Victoria Care Home has a Review Score of 9.6 (9.580) out of 10, based on 22 reviews in the last 2 years.
Over all time Victoria Care Home has 67 reviews.
On every visit (twice weekly) I have found the client, happy, clean, nicely dressed, comfortable and is given everything she requires and requests. The staff are very pleasant and go beyond helpful. The care home is immaculate which is a credit to the girls also the men who work here are very helpful and polite. I wouldn't hessitate to reccomend.
Thank you for your comments about your recent experience at Victoria Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Take care & have a wonderful day.
The home is friendly and welcoming to visitors and appears to be similar to residents. Of course we are not always here to see. Food seems to be good and facilities good. I'm sure that residents would benefit from more activities and arranged outdoor time, however I know that resources are limited. I do thank that the home could be cleaned/mopped more often. I think residents could shower more. All things considered I would recommend Victoria House.
Thank you for your comments about Victoria Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.
Brenda stay at Victoria Home is on has been a good experience her life quality has been improved as time has gone on she has improved in her abilities and attitude the unfortunate experience with one of the residents has been handled very professionally by the staff and Brenda has got over it now.
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
My sister has dementia and has lived in this care home for several years. I visit her as does my fellow OPG deputy Deborah, who is an old friend of Ann Marie. The staff are always welcoming and all areas are clean, bright and fresh. Staff are patient and always there when needed. Food is good and residents seem to acknowledge this. I personally am so pleased that my sister found a place here. There's good care and laughter shared between residents and staff.
Thank you Clare for your comments about your recent experience at Victoria Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of...
In the short time my mother has been here she has settled reasonable well. Her own comment is that 'you have to accept' - she has commented on a few occasions that the treatment at night time is not satisfactory at times. The staff that we have met during the day are very helpful and try to make my mother's comfort as good as it can be.
Thank you for your comments about Victoria Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again & have a lovely day.
I'm truly grateful for the kind, respectful and professional care my wife receives. Staff are excellent and feels like home.
Thank you Brian for your comments about your recent experience at Victoria Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care.
Im grateful to staff. Staff are kind, caring and attentive. Good management and well organised.
Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
Well looked after safe and clean. Staff supportive of Cliff's needs. Clean and tidy. Encouraged to do things.
Thank you for your comments about your recent experiences at Victoria Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. Take care!
My husband moved in at end of march from a home where he was on respite. After 2 days he had settled in and seemed much happier than he had been. The nurses, carers and cleaners are all amazing and always have time to speak to you with a smile nothing is too much trouble for them.
Thank you Patricia for letting us know how we are doing at Victoria Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care & have a lovely day!
We have had very good experiences. From me mums admission to each subsequent visit. Me mum is settled happy and has lost all fear in her surroundings and environment. Her care is managed and delivered to the highest standard. All nurses, carers, domestic staff, support staffs and kitchen are amazing.
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
Lovely home my nan has really settled well and enjoys living here and has made some friends. It's nice to see nan settled after a dementia diagnosis that affected nan very quickley. Thank you to all staff that look after our nan.
Thank you for your positive feedback towards Victoria Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Nan has settled in. If there is anything more we can do, please do not hesitate to reach out.
Staff always go above and beyond to provide the best possible care for our loved ones. The environment is warm and welcoming it has quickly become not only a safe space for Ann but also for us as a family. Nothing is ever to much trouble and the support and the care we are given as a family is second to non. We wouldn't have coped the past 12 months without this amazing team around us. We feel reasured and content knowing Ann is safe and looked after but also treated as we would treat her ourselves.
Thank you Ellen for letting us know how we are doing at Victoria Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care & have a lovely day.
A safe home, caring and approachable staff and management, a well led team- stable staff, staff and management are responsive to residents needs, the organisation is well lead.
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon!
My mother was placed into Victoria 15 months ago on CHC funding fast track due to her condition at home- I have been very pleased with the care she has received by a wonderful team of staff headed by the manager who has always been helpful and friendly with any queries I may have had.
Thank you for your comments about your recent experience at Victoria Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. Have a wonderful day!
Lovely clean home my nan is well looked after caring staff and management.
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon!
We were so lucky to have found Victoria Care Home in Rainford for the last 4 1/2 months of mums life we were able to relax in the knowledge that she was safe and well looked after. The staff from the managers, nursing staff, maintenance staff, cleaners, caterers and carers were all very helpful, approachable and kind. They care about the family too. There are 2 activity coordinators who provide weekly bingo sessions, regular singers and craft sessions. They have a noticeboard with weekly newsletters and puzzles. Thank you Victoria Care home.
Victoria Care Home was warm, clean and comfortable.
Thank you for taking the time to give us this lovely feedback on your experience at Victoria Care Home. The team here care a great deal about supporting our residents with dignity and kindness, and we're so glad to hear that your experience was so positive. Wishing you all the best.
Mum lived with me and my family for over 20 years. It was a very difficult decision to place her in a care home. The management and staff at VCH made this transition more acceptable. They treat Mum with dignity and respect. Managers are approachable and deal with queries swiftly and efficiently.
VCH have looked after Mum so well - they have tried so hard to encourage her to eat/drink. The staff have treated her with respect and dignity even at her most challenging times.
I would like to say how lovely the staff in Victoria Care Home have been. My dad moved to this care home from a home he didn't like and the staff here have made him feel so welcome, he loves all the staff and the care the staff give him is amazing, and too puts up with all his hard work. I would like to give a big thank you to the management for their hard work with him.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Victoria Care Home.
There are no upcoming events for Victoria Care Home.
Awards / Recognitions (5)
- 30 Jun 2021Recipient: Harbour Healthcare Ltd
- 28 Feb 2020Recipient: Harbour Healthcare Ltd
- 28 Feb 2019Recipient: Harbour Healthcare Ltd
Accreditations
There are no accreditations posted yet for Victoria Care Home.
Meet the Team (3)

Laura has worked in the Health and Social Care sector for over 20 years. She began as a care assistant before attending university where she gained a BSc (Hons) degree in Adult Nursing. From this point, she joined Victoria Care Home. After many years as a nurse, she became Deputy Manager and now Home Manager. Laura also has a Level 2 and 3 NVQ and a GNVQ in Health and Social Care. Laura is a proud mother to her two children. Outside of work, she is an avid reader and loves to swim. Words of encouragement from Laura for someone looking for the right care home would be: “The first impressions always count. Always go and have a look around and get a feel for the place as this is important.”
“I strive for making the residents and team happy. I like a happy home.”

Hi, my name is Thelma, and I am the Deputy Manager here at Victoria Care Home

Hi, my name is Nicole, and I am the Administrator here at Victoria Care Home
Frequently Asked Questions about Victoria Care Home
What types of Care is Victoria Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Victoria Care Home have?
There are 45 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Victoria Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Victoria Care Home to the centre of St Helens?
4.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Care Home to verify any information. View our terms and conditions. Victoria Care Home has an Enhanced Service -more info.