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Victoria Care Home

Victoria Street, Rainford, St Helens, Merseyside WA11 8DA
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They were kind, caring, compassionate, and respectful, not just to my Mum but to me and my familySandra M(Daughter of Resident/Service User)
Victoria Care Home, St Helens
The care received was outstanding. Thank you.Ruth H(Daughter-in-law of Resident/Service User)
Victoria Care Home, St Helens
Victoria Care Home, St Helens

Victoria Care Home is located in Rainford and is within easy travelling distance of St Helens, Warrington and Liverpool. The home is convenient for local shops, amenities, public transport and the M62 motorway link.

This purpose built care home provides accommodation in single occupancy rooms, most of which have private toilet facilities. Some rooms are spacious enough for sharing.

Victoria features TV lounges and a quiet sitting room where residents can socialise...  

Care Provided by Victoria Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,236From £1,360
Nursing CareFrom £1,236From £1,360
Nursing Dementia CareFrom £1,496From £1,646

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available. Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

Contact Victoria Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Laura Callan(Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1998

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (4)

Victoria Care Home Reviews (67)

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9.6

Victoria Care Home has a Review Score of 9.6 (9.580) out of 10, based on 22 reviews in the last 2 years. Over all time Victoria Care Home has 67 reviews.

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Showing 67 reviews matching selected criteria
Review from Rosie W (Friend of Resident) published on 26 May 2026 Submitted via Postal Card
Overall Experience

On every visit (twice weekly) I have found the client, happy, clean, nicely dressed, comfortable and is given everything she requires and requests. The staff are very pleasant and go beyond helpful. The care home is immaculate which is a credit to the girls also the men who work here are very helpful and polite. I wouldn't hessitate to reccomend.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Victoria Care Home

Thank you for your comments about your recent experience at Victoria Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Take care & have a wonderful day.

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Review from Craig S (Relative of Resident) published on 26 May 2026 Submitted via Postal Card
Overall Experience

The home is friendly and welcoming to visitors and appears to be similar to residents. Of course we are not always here to see. Food seems to be good and facilities good. I'm sure that residents would benefit from more activities and arranged outdoor time, however I know that resources are limited. I do thank that the home could be cleaned/mopped more often. I think residents could shower more. All things considered I would recommend Victoria House.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Victoria Care Home

Thank you for your comments about Victoria Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from Alan F (Wife of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

Brenda stay at Victoria Home is on has been a good experience her life quality has been improved as time has gone on she has improved in her abilities and attitude the unfortunate experience with one of the residents has been handled very professionally by the staff and Brenda has got over it now.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Victoria Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Clare L (Sister of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

My sister has dementia and has lived in this care home for several years. I visit her as does my fellow OPG deputy Deborah, who is an old friend of Ann Marie. The staff are always welcoming and all areas are clean, bright and fresh. Staff are patient and always there when needed. Food is good and residents seem to acknowledge this. I personally am so pleased that my sister found a place here. There's good care and laughter shared between residents and staff.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Victoria Care Home

Thank you Clare for your comments about your recent experience at Victoria Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of...  

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Review from J C (Daughter of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

In the short time my mother has been here she has settled reasonable well. Her own comment is that 'you have to accept' - she has commented on a few occasions that the treatment at night time is not satisfactory at times. The staff that we have met during the day are very helpful and try to make my mother's comfort as good as it can be.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Victoria Care Home

Thank you for your comments about Victoria Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again & have a lovely day.

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Review from Brian J (Husband of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

I'm truly grateful for the kind, respectful and professional care my wife receives. Staff are excellent and feels like home.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Victoria Care Home

Thank you Brian for your comments about your recent experience at Victoria Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care.

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Review from J C (Brother of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

Im grateful to staff. Staff are kind, caring and attentive. Good management and well organised.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Victoria Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from E A (Wife of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

Well looked after safe and clean. Staff supportive of Cliff's needs. Clean and tidy. Encouraged to do things.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Victoria Care Home

Thank you for your comments about your recent experiences at Victoria Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. Take care!

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Review from Patricia G (Wife of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

My husband moved in at end of march from a home where he was on respite. After 2 days he had settled in and seemed much happier than he had been. The nurses, carers and cleaners are all amazing and always have time to speak to you with a smile nothing is too much trouble for them.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Victoria Care Home

Thank you Patricia for letting us know how we are doing at Victoria Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care & have a lovely day!

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Review from Robert J (Son of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

We have had very good experiences. From me mums admission to each subsequent visit. Me mum is settled happy and has lost all fear in her surroundings and environment. Her care is managed and delivered to the highest standard. All nurses, carers, domestic staff, support staffs and kitchen are amazing.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Victoria Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from N F (Granddaughter of Resident) published on 19 May 2026 Submitted via Postal Card
Overall Experience

Lovely home my nan has really settled well and enjoys living here and has made some friends. It's nice to see nan settled after a dementia diagnosis that affected nan very quickley. Thank you to all staff that look after our nan.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Victoria Care Home

Thank you for your positive feedback towards Victoria Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Nan has settled in. If there is anything more we can do, please do not hesitate to reach out.

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Review from Ellen M (Niece of Resident) published on 15 December 2025 Submitted via Postal Card
Overall Experience

Staff always go above and beyond to provide the best possible care for our loved ones. The environment is warm and welcoming it has quickly become not only a safe space for Ann but also for us as a family. Nothing is ever to much trouble and the support and the care we are given as a family is second to non. We wouldn't have coped the past 12 months without this amazing team around us. We feel reasured and content knowing Ann is safe and looked after but also treated as we would treat her ourselves.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Victoria Care Home

Thank you Ellen for letting us know how we are doing at Victoria Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care & have a lovely day.

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Review from M S (Son of Resident) published on 29 August 2025 Submitted via Postal Card
Overall Experience

A safe home, caring and approachable staff and management, a well led team- stable staff, staff and management are responsive to residents needs, the organisation is well lead.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Victoria Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon!

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Review from C H (Daughter of Resident) published on 29 August 2025 Submitted via Postal Card
Overall Experience

My mother was placed into Victoria 15 months ago on CHC funding fast track due to her condition at home- I have been very pleased with the care she has received by a wonderful team of staff headed by the manager who has always been helpful and friendly with any queries I may have had.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Victoria Care Home

Thank you for your comments about your recent experience at Victoria Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. Have a wonderful day!

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Review from L F (Grandson of Resident) published on 25 August 2025 Submitted via Postal Card
Overall Experience

Lovely clean home my nan is well looked after caring staff and management.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Victoria Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon!

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Review from C W (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card
Overall Experience

We were so lucky to have found Victoria Care Home in Rainford for the last 4 1/2 months of mums life we were able to relax in the knowledge that she was safe and well looked after. The staff from the managers, nursing staff, maintenance staff, cleaners, caterers and carers were all very helpful, approachable and kind. They care about the family too. There are 2 activity coordinators who provide weekly bingo sessions, regular singers and craft sessions. They have a noticeboard with weekly newsletters and puzzles. Thank you Victoria Care home.

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Review from M S (Respite Resident) published on 27 February 2025 Submitted via Postal Card
Overall Experience
At a time when I needed respite care, the staff at the Victoria Care Home were particularly caring in their welcome. From the outset, I was afforded dignity and care by all that I was assisted by. I cannot fault the management or staff at any level. I was not well enough to take part in any activities, although I was aware they were available.

Victoria Care Home was warm, clean and comfortable.

Reply from Claire Cole, Marketing Assistant at Victoria Care Home

Thank you for taking the time to give us this lovely feedback on your experience at Victoria Care Home. The team here care a great deal about supporting our residents with dignity and kindness, and we're so glad to hear that your experience was so positive. Wishing you all the best.

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Review from P M (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card
Overall Experience

Mum lived with me and my family for over 20 years. It was a very difficult decision to place her in a care home. The management and staff at VCH made this transition more acceptable. They treat Mum with dignity and respect. Managers are approachable and deal with queries swiftly and efficiently.

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Review from J F (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card
Overall Experience
Mum was admitted to VHC in August 2024. It was a very difficult decision for the family to make but her declining health and several nasty falls made it impossible to look after her at home.

VCH have looked after Mum so well - they have tried so hard to encourage her to eat/drink. The staff have treated her with respect and dignity even at her most challenging times.

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Review from Chelsey P (Daughter of Resident) published on 16 January 2025 Submitted via Website
Overall Experience

I would like to say how lovely the staff in Victoria Care Home have been. My dad moved to this care home from a home he didn't like and the staff here have made him feel so welcome, he loves all the staff and the care the staff give him is amazing, and too puts up with all his hard work. I would like to give a big thank you to the management for their hard work with him.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for Victoria Care Home.

Meet the Team (3)

Laura Callan
Laura CallanJob Title:Home Manager at Victoria Care Home, St Helens

Laura has worked in the Health and Social Care sector for over 20 years. She began as a care assistant before attending university where she gained a BSc (Hons) degree in Adult Nursing. From this point, she joined Victoria Care Home. After many years as a nurse, she became Deputy Manager and now Home Manager. Laura also has a Level 2 and 3 NVQ and a GNVQ in Health and Social Care. Laura is a proud mother to her two children. Outside of work, she is an avid reader and loves to swim. Words of encouragement from Laura for someone looking for the right care home would be: “The first impressions always count. Always go and have a look around and get a feel for the place as this is important.”

“I strive for making the residents and team happy. I like a happy home.”

Thelma Sankey
Thelma SankeyJob Title:Deputy Manager

Hi, my name is Thelma, and I am the Deputy Manager here at Victoria Care Home

Nicole Foster
Nicole FosterJob Title:Administrator

Hi, my name is Nicole, and I am the Administrator here at Victoria Care Home

Frequently Asked Questions about Victoria Care Home

What types of Care is Victoria Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Victoria Care Home have?

There are 45 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Victoria Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Victoria Care Home to the centre of St Helens?

4.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Care Home to verify any information. View our terms and conditions. Victoria Care Home has an Enhanced Service -more info.