Victoria Care Home

Victoria Street, Rainford, St Helens WA11 8DA

Victoria Care Home is located in Rainford and is within easy travelling distance of St Helens, Warrington and Liverpool. The home is convenient for local shops, amenities, public transport and the M62 motorway link.

This purpose built care home provides accommodation in single occupancy rooms, most of which have private toilet facilities. Some rooms are spacious enough for sharing.

Victoria features TV lounges and a quiet sitting room where residents can socialise and relax. Separate dining rooms are available, where residents can dine together and enjoy each others company. Traditional home cooking is served with daily choices being available. Special diets can be catered for.

Regular visits are made to the home by an experienced hair stylist and a qualified chiropodist. Residents can also benefit from a range of complementary therapies that can be arranged.

The home provides a varied programme of activities.

Group: Four Seasons Health Care

Person in charge: Victoria Kelly (Home Manager)

Local Authority / Social Services: St Helens Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Single Rooms: 45

Shared Rooms: 4

Rooms with ensuite WC: 11

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Victoria Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.5 (maximum of 10) for Victoria Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Victoria Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.417 for Victoria Care Home is calculated as follows: ( (92 Excellents x 5) + (59 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 168 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.127 Points relating to the number of positive Reviews for Victoria Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 4 Reviews ÷ 10.6 Target = 0.377

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.5 Victoria Care Home has a Review Score of 8.5 (8.544) from 14 Reviews


Average Ratings

  • Excellent
    8
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Victoria Care Home?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Victoria Care Home

  • Daughter of Resident/Service User
    6
  • Husband of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

I find the home clean and well cared for. The staff are very nice and care for my mother's needs. The food is a good variety, my mother enjoys it all.

How likely would you be to recommend Victoria Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Ronnie Cavanagh, Marketing at Victoria Care Home responded to this review on 26 Apr 2018:

Thank you for your comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Victoria Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Overall the care is good. Personal hygiene could be improved. Some days when I visit my Mum she looks quite dishevelled. Always have to ask for nails to be cut as sometimes they are very, very long. The staff are always willing to do them when asked. The staff, on the whole, are good. Don't see management much at all.

How likely would you be to recommend Victoria Care Home? Likely

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Average Rating:   3.5 out of 5

I visit most days to see my wife. The staff are friendly and make me feel welcome. I am very happy with the care my wife receives and is treated with dignity. Laundry and cleaning staff are excellent and the home is kept spotless. There is always activities going on and all the residents that can participate seem to enjoy themselves. I am very happy with Victoria Care Home.

How likely would you be to recommend Victoria Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Ronnie Cavanagh, Marketing at Victoria Care Home responded to this review on 02 May 2018:

Thank you, Alf, for taking the time to let us know how we are doing at Victoria Care Home. We are really happy to learn that your experience has been so positive! Our number one priority is the care and well-being of our residents and we are pleased that you have been impressed by the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.

My mother was admitted to respite care and the staff made her really welcome. Over time, four weeks of respite care, I observed the staff to be so caring and kind with all the residents, they really engage with the residents and I was very impressed by this. My mother is now a permanent resident and I am extremely confident that the care provided to her will always be considerate, kind and compassionate. The staff are very dedicated.

How likely would you be to recommend Victoria Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Ronnie Cavanagh, Marketing at Victoria Care Home responded to this review on 02 May 2018:

Thank you for your comments about your recent experience at Victoria Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

A big, heartfelt thank you to all the amazing staff on the EMI unit for the outstanding care that you provided to our mum until her passing. You are exceptional and we are so happy that mum spent her remaining year and a half here. Not only did you look after mum, but you provided superb support to our family too. We are blessed by your care and at peace knowing that we couldn't have put mum anywhere better. The staff are simply the best and we will remember you all with warmth and love. Thank you xxxxxx

How likely would you be to recommend Victoria Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has lived at Victoria Care Home in Rainford for approximately ten years, she suffer from dementia and is now in the advanced stages of the illness. The home is clean and beautifully decorated, providing a pleasant environment. My mother is always well cared for and totally depends on the staff to attend to all her needs. I have a great respect for the staff who do a very difficult job in a professional and caring way. My family are very happy with the care my mother receives. She is always clean and comfortable and her needs are met very well.

How likely would you be to recommend Victoria Care Home? Likely

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Average Rating:   4 out of 5

I like that the carers are down to earth. Everyone is very friendly, not too posh. The activities are fun, everyone joins in and tries there best with the singing and dancing including me. I can not fault the food, there is always just enough to eat. Then the staff assist me with my daily needs. I have never felt embarrassed and they treat me with respect. I love having a cup of tea and a good natter with the staff. I am very very glad that this home was made and I'm glad to have the help and support that I need from the staff. It's like a home away from home and I feel at home here.

How likely would you be to recommend Victoria Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I am happy with the care and the health care assistants are very good with all the service users. Trained staff keep me informed and involve me in my mums care. I do think that the furniture could do with being renewed in the lounge, chairs smell at times, of urine. It is more to do with renewal, as cleaners work hard and keep the home looking clean. Could be more activities/better for the patients upstairs. Therapy groups, training for activity nurses.

How likely would you be to recommend Victoria Care Home? Extremely Likely

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Average Rating:   3.5 out of 5

Vicky Kelly, Home Manager at Victoria Care Home responded to this review on 23 Mar 2016:

Hello there, thank you for taking the time to review Victoria Care Home - we appreciate all comments and feedback. From your review I can see you have a couple of concerns which I will address for you. We have recently added a new sofa in the main lounge and the team are also planning a deep clean of all other furniture in the lounges. We also have a dedicated Personal Activities Leader who has put together an activities programme for the residents, alongside a year planner which includes special theme days and celebrations throughout 2016. If you do have any activities you’d like to see introduced in the home, we’d love to hear them! I will discuss these with you in further detail in person, but if you do have any further concerns then please do not hesitate to raise these with me. Best wishes, Vicky.

Despite my mother sometimes being grumpy or sullen the staff always seem friendly and cheerful and are mindful of her needs.

How likely would you be to recommend Victoria Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mother-in-law has been a resident here for over twelve months, the care she has received has been outstanding. The staff are helpful and friendly and never fail to keep the family informed of any incident or medial requirement. My visits here are always pleasurable as they all make me feel really welcome. My mother-in-law is always clean and comfortable and nothing is ever too much trouble for any of the staff.

How likely would you be to recommend Victoria Care Home? Extremely Likely

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Average Rating:   5 out of 5

My Great cousin has been looked after, so well. Firstly with the "bug" (sickness and diarrhoea) then just after she was recovering along came the urinary tract and chest infections. Thanks to the doctor being called and very kind lady going to collect her prescription, she seems to be recovering well.

How likely would you be to recommend Victoria Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Very friendly staff who always have a smile and always listen to what you have to say.

How likely would you be to recommend Victoria Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My grandmother has been a resident at Victoria for three years. My family and I are very happy with the care and kindness shown to her and us when visiting. The home is always clean and unlike other homes I have visited does not smell. It is furnished lovely bright and modern which the other residents seem to like staff are friendly and chatty and always have a kind word for you. I would only recommend this home to friends and family.

How likely would you be to recommend Victoria Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are caring to all the residents, they are very professional and knowledgeable about their illness. They are also supportive to me and keep me informed in all of my wife's care. The standard of care is excellent . The surroundings are pleasant, and kept clean nothing is to much trouble for any of the staff from cleaners, laundry staff to care staff and trained staff.

How likely would you be to recommend Victoria Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

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