Victoria Care Home

Victoria Street, Rainford, St Helens WA11 8DA
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9.6 65 Reviews
  • Victoria Care Home, St Helens
Victoria Care Home is located in Rainford and is within easy travelling distance of St Helens, Warrington and Liverpool. The home is convenient for local shops, amenities, public transport and the M62 motorway link.

This purpose built care home provides accommodation in single occupancy rooms, most of which have private toilet facilities. Some rooms are spacious enough for sharing.

Victoria features TV lounges and a quiet sitting room where residents can socialise and relax. Separate dining rooms are available, where residents can dine together and enjoy each others company. Traditional home cooking is served with daily choices being available. Special diets can be catered for.

Regular visits are made to the home by an experienced hair stylist and a qualified chiropodist. Residents can also benefit from a range of complementary therapies that can be arranged.

The home provides a varied programme of activities.
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Care Provided by Victoria Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1236
  • Self-Funded Nursing Care: from £1236
  • Self-Funded Nursing Dementia Care: from £1496
  • RESPITE Self-Funded Residential Care: from £1360
  • RESPITE Self-Funded Nursing Care: from £1360
  • RESPITE Self-Funded Nursing Dementia Care: from £1646

Final fees are subject to assessment of the potential resident, the size of the room offered and the facilities needed / available. Additional services such as hairdressing, chiropody, newspapers and excursions are not included in the standard weekly fees.

The price(s) shown are provided by the care home. Contact Victoria Care Home for full pricing details and T&Cs.

Contact Victoria Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Victoria Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Laura Callan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1998

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (4)

Victoria Care Home Reviews (65)

9.6

Victoria Care Home has a Review Score of 9.6 (9.592) out of 10, based on 21 reviews in the last 2 years.
Over all time Victoria Care Home has 65 reviews.

Overall Experience
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Date Published
  • 65
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Reviewer Connection to Victoria Care Home
  • 23
  • 9
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Total of 65, showing 21-40
Review from S K (Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My overall experience is excellent. The staff are particularly kind and helpful. The nursing staff understand my needs and are happy to provide the care that I need. The food is my only issue, I understand it is to the taste of most people my age but I have difficulties sometimes. I do have relatives
and friends who are willing to supplement my meals. Overall my experience is good.
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Review from Ruth H (Daughter-in-law of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law was in Victoria Care Home for a year. The care received was outstanding. Thank you.
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Review from S P (Mother-in-law of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law came to live in Victoria in February, she is in the Elderly Mentally Infirm nursing unit due to dementia. The staff have been very welcoming and caring. Our anxieties have definitely reduced and I would definitely recommend Victoria Care Home to others.
The decision for 24-hour care
was a difficult one but we’re happy it was the right decision and feel my mother-in-law is safe and looked after.
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Review from E R (Son of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are great, they are pleasant, professional, compassionate and caring.
My mum's room is always clean as is everywhere in Victoria Care Home.
The staff regularly come in to see my mum, always ensuring she is clean, comfortable and settled.
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Review from Barbara H (Wife of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything and everyone at Victoria Care Home is excellent. I am very happy with the way my husband is cared for. I have no negatives. The staff are really lovely and they generate a very homely atmosphere. Many thanks to you all.
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Review from Deborah R (Friend of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been at this home for many years, she absolutely loves being here. The staff are very friendly and very approachable and you can talk to them at any time of the day, nothing is too much trouble for them.
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Review from Nicholas M (Son of Resident) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad and I are so grateful to all the staff for their dedication, expertise and sense of humour. This caring job is such a tough one, requiring great patience, compassion and resilience. The staff at Victoria Care Home have all these and so much more.
They also listen - such an important thing is to
be able to ask about any concerns. They always listen and act on our questions. On behalf of my mum, thank you so much.
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Review from Colin C (Son of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has recently (and still is) having a period of respite at Victoria Care Home - what amazing staff! Nothing is too much trouble and standards of care are very high.
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Review from A G (Nephew of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
The care from staff is very worrying. My uncle was discharged into this care home to receive care. Within three weeks of being here, he passed away. He was never moved into the home as end-of-life. Nor did any doctor mention end-of-life care. He deteriorated due to lack of fluids and his dignity was
not protected. He was left in bed with severe safety concerns from family, we have raised a formal complaint following his treatment at the home.
Reply from Hannah Burke, Marketing Executive at Victoria Care HomeThank you for your feedback. We are sorry to hear of your loss, so offer our deepest condolences to you and your family. All of the staff are committed to providing the best possible care experience for all of our residents and we are sorry to hear that you feel this has not happened in your case. We take all comments and concerns seriously and we would like to assure you that this is being investigated thoroughly. If you have any further queries, please contact us at the home directly.
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Review from S N (Daughter of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I picked this care home as it was in the same village as me, so easy to visit. It was clean and very friendly. The staff are lovely and take great care of the residents, even when some days you can see they are understaffed. I understand, that while in the midst of covid, they were not able to have
a mobile hairdresser in, but think it's about time they brought it back. My only complaint is they have no activities for the residents. They need something more than just sitting in front of a TV all day and everyday.
Reply from Olivia Shields, Marketing Assistant at Victoria Care HomeThank you for your comments about Victoria Care Home. We appreciate you taking the time to give feedback and thank you for the kind comments about our team. We are sorry to hear your concerns about the activities in the home. We are pleased to announce that we have recently recruited a new magic moments coordinator, so moving forward there will be plenty of activities and entertainment on offer for our residents. Our magic moments together programme, encourages all-round wellbeing. In equal measure we focus on keeping the mind sharp and agile, the body fit and mobile and the soul lively and engaged through entertainment, challenges, discoveries and personal interest activity.
We have lots of exciting events and activities to look forward to in the home this summer, including big plans for the Queen’s Jubilee. Please do get in touch with the home directly if you would like to discuss anything further.
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Review from Lesley P (Daughter of Resident) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my mother is getting well looked after, which is my priority. The staff are friendly and helpful. She enjoys the food and is content, I feel. Thank you all.
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Review from P T (Son of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend Victoria Care Home to friends and family. My mum is treated very well indeed from the care provided and has been treated with the utmost dignity. The surrounding area is very good in making it feel homely in a secure environment and making her feel safe. They do their very best
to make sure both she is happy and contented with her life.
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Review from Pamela C (Daughter of Resident) published on 24 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care in Victoria Care Home is exceptional. My mum is 95 years old and absolutely loves living at Victoria Care Home, even through covid times. It is lovely to know that even though we can't see Mum, she is safe and well looked after. I can't recommend this home enough.
Reply from Olivia Shields, Marketing Assistant at Victoria Care HomeThank you, Pamela, for your comments about your recent experience at Victoria Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Stephen S (Son of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was resident at Victoria Care Home, Rainford, Merseyside from 24.12.2014 to 16.6.2020 when sadly she passed away at 83 years of age. Mum suffered from Alzheimer's disease. During her residence, Mum was looked after and cared for to the highest standards in my opinion. All staff were totally
professional, pleasant and cheerful. Mum's end of life care was excellent. Staff showed great compassion. Thank you all!
Reply from Olivia Shields, Marketing Assistant at Victoria Care HomeThank you, Stephen, for your wonderful feedback and kind words about our team at Victoria Care Home. We are so sorry to hear about your Mother, but pleased you felt she was treated with the care, compassion and dignity that she deserved. If there is anything more we can do, please do not hesitate to reach out.
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Review from J F (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria Care Home has exceptional staff. Their prime concern is the residents; their wellbeing, safety and care. They take time to sit with them and chat. It can be very busy at times but that does not phase them. They create activities, sing-a-longs, painting etc. They get to know the residents as
individuals. They always keep you informed of any situations. They all get on, it's a happy home. My dad and I cannot thank them enough for what they have done for Mum. We waved to her nearly every day. Thank you.
Reply from Olivia Shields, Marketing Assistant at Victoria Care HomeThank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Victoria Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Take care.
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Review from Billy S (Nephew of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident for at least 5 years. I've found the staff to be professional, understanding and caring. Never needed to complain at all. Wonderful place for my aunt and wonderful for us to visit as a family.
Reply from Olivia Shields, Marketing Assistant at Victoria Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care.
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Review from P B (Daughter of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found all staff to be caring and friendly.
Reply from Olivia Shields, Marketing Assistant at Victoria Care HomeThank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.
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Review from Jacqui J (Daughter of Resident) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has very recently been placed at Victoria after a long stay in hospital. With the current situation, we haven’t had the opportunity to go inside, but the staff have been really accommodating in allowing my dad to see her through the window and wave whenever he wants to. This has been just what
he needed after not being able to visit mum in hospital. The half an hour he was able to visit for on the outside last week was so lovely for them both too. We are really happy with Victoria’s care of my mum so far, but I am only able to answer the questions on what we have seen through the window.
Reply from Olivia Shields, Marketing Assistant at Victoria Care HomeThank you, Jacqui, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Victoria Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from P T (Nephew of Resident) published on 3 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had limited experience with the home due to virus, but every time I have, it has been first-class.
Reply from Olivia Shields, Marketing Assistant at Victoria Care HomeThank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.
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Review from K K (Grandson of Resident) published on 3 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad is very well looked after at Victoria Care Home. Staff and management are lovely and very approachable. They have done so well throughout the pandemic and looked after our loved ones like their own family. They have also kept us up to date throughout with any updates during this time.
Reply from Olivia Shields, Marketing Assistant at Victoria Care HomeThank you for your comments about your recent experience at Victoria Care Home. Our residents’ wellbeing is always our main priority and it is great to hear that you are so pleased with the quality of our care. Take care.
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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Victoria Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.592 for Victoria Care Home is calculated as follows: ( (156 Excellents x 5) + (79 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 245 Ratings = 4.592
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (3)

Laura

Laura Callan

Job Title: Home Manager at Victoria Care Home, St Helens

Laura has worked in the Health and Social Care sector for over 20 years. She began as a care assistant before attending university where she gained a BSc (Hons) degree in Adult Nursing. From this point, she joined Victoria Care Home. After many years as a nurse, she became Deputy Manager and now Home Manager. Laura also has a Level 2 and 3 NVQ and a GNVQ in Health and Social Care. Laura is a proud mother to her two children. Outside of work, she is an avid reader and loves to swim. Words of encouragement from Laura for someone looking for the right care home would be: “The first impressions always count. Always go and have a look around and get a feel for the place as this is important.”


“I strive for making the residents and team happy. I like a happy home.”

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Thelma Sankey

Job Title: Deputy Manager

Hi, my name is Thelma, and I am the Deputy Manager here at Victoria Care Home

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Nicole Foster

Job Title: Administrator

Hi, my name is Nicole, and I am the Administrator here at Victoria Care Home

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