Victoria Care Home

My experience at Victoria Care Home in Rainford has been a very positive one. The staff are caring and friendly with lots of patience. My auntie has been treated with understanding and respect as her Alzheimer's progresses and becomes more challenging. The staff including the management are very approachable and have listened and dealt with any issues that have arisen and dealt sensitively with my Aunt at all times. I feel that more activities would be really beneficial and flushing handles on toilets for the disabled would be great.

The staff at Victoria Care Home took such good care of my lovely mum who sadly passed away in September. They were kind, caring, compassionate, and respectful, not just to my mum but to me and my family as well. Always had time to have a chat when I needed it. I am so glad that I chose Victoria Care Home. I trusted them to do what was right for my mum and I will be forever grateful to them.

My overall experience is excellent. The staff are particularly kind and helpful. The nursing staff understand my needs and are happy to provide the care that I need. The food is my only issue, I understand it is to the taste of most people my age but I have difficulties sometimes. I do have relatives and friends who are willing to supplement my meals. Overall my experience is good.

My father-in-law was in Victoria Care Home for a year. The care received was outstanding. Thank you.

The decision for 24-hour care was a difficult one but we’re happy it was the right decision and feel my mother-in-law is safe and looked after.

The staff regularly come in to see my mum, always ensuring she is clean, comfortable and settled.

Everything and everyone at Victoria Care Home is excellent. I am very happy with the way my husband is cared for. I have no negatives. The staff are really lovely and they generate a very homely atmosphere. Many thanks to you all.

My friend has been at this home for many years, she absolutely loves being here. The staff are very friendly and very approachable and you can talk to them at any time of the day, nothing is too much trouble for them.

They also listen - such an important thing is to be able to ask about any concerns. They always listen and act on our questions. On behalf of my mum, thank you so much.

My mum has recently (and still is) having a period of respite at Victoria Care Home - what amazing staff! Nothing is too much trouble and standards of care are very high.

The care from staff is very worrying. My uncle was discharged into this care home to receive care. Within three weeks of being here, he passed away. He was never moved into the home as end-of-life. Nor did any doctor mention end-of-life care. He deteriorated due to lack of fluids and his dignity was not protected. He was left in bed with severe safety concerns from family, we have raised a formal complaint following his treatment at the home.

I picked this care home as it was in the same village as me, so easy to visit. It was clean and very friendly. The staff are lovely and take great care of the residents, even when some days you can see they are understaffed. I understand, that while in the midst of covid, they were not able to have a mobile hairdresser in, but think it's about time they brought it back. My only complaint is they have no activities for the residents. They need something more than just sitting in front of a TV all day and everyday.

I feel my mother is getting well looked after, which is my priority. The staff are friendly and helpful. She enjoys the food and is content, I feel. Thank you all.

I would highly recommend Victoria Care Home to friends and family. My mum is treated very well indeed from the care provided and has been treated with the utmost dignity. The surrounding area is very good in making it feel homely in a secure environment and making her feel safe. They do their very best to make sure both she is happy and contented with her life.

The care in Victoria Care Home is exceptional. My mum is 95 years old and absolutely loves living at Victoria Care Home, even through covid times. It is lovely to know that even though we can't see Mum, she is safe and well looked after. I can't recommend this home enough.

My mother was resident at Victoria Care Home, Rainford, Merseyside from 24.12.2014 to 16.6.2020 when sadly she passed away at 83 years of age. Mum suffered from Alzheimer's disease. During her residence, Mum was looked after and cared for to the highest standards in my opinion. All staff were totally professional, pleasant and cheerful. Mum's end of life care was excellent. Staff showed great compassion. Thank you all!

Victoria Care Home has exceptional staff. Their prime concern is the residents; their wellbeing, safety and care. They take time to sit with them and chat. It can be very busy at times but that does not phase them. They create activities, sing-a-longs, painting etc. They get to know the residents as individuals. They always keep you informed of any situations. They all get on, it's a happy home. My dad and I cannot thank them enough for what they have done for Mum. We waved to her nearly every day. Thank you.

My aunt has been a resident for at least 5 years. I've found the staff to be professional, understanding and caring. Never needed to complain at all. Wonderful place for my aunt and wonderful for us to visit as a family.

Found all staff to be caring and friendly.

My mum has very recently been placed at Victoria after a long stay in hospital. With the current situation, we haven’t had the opportunity to go inside, but the staff have been really accommodating in allowing my dad to see her through the window and wave whenever he wants to. This has been just what he needed after not being able to visit mum in hospital. The half an hour he was able to visit for on the outside last week was so lovely for them both too. We are really happy with Victoria’s care of my mum so far, but I am only able to answer the questions on what we have seen through the window.