Charlotte House Care Home, Wirral, Merseyside
Charlotte House Care Home, Wirral, Merseyside
Charlotte House Care Home, Wirral, Merseyside

Charlotte House Care Home offers older people and those living with neurological disorders and physical impairments residential, nursing, respite, and palliative care.

Residents enjoy a comfortable facility with a bar and cafe on-site, a kitchenette and good wheelchair access, as well as the use of its own minibus offering trips into the local community.

Staff have proven their nursing skills to be effective in helping people with cancer and stroke care needs, Parkinson's, HIV and multiple sclerosis, amongst many more.

Upon arrival, residents are supported by the staff to develop a personalised care plan that includes individual interests, hobbies, dietary preferences as well as any health issues. The plan will determine the level and type of care each resident receives which can vary from minimal residential care to full support.

Activities are planned a month in advance by the recreation and activities coordinator and are chosen based on discussions with residents and their relatives.

A daily menu is prepared by the on-site chef who creates restaurant-style meals from locally sourced ingredients. Residents have the option to eat in their own rooms or in the dining room - which is a hub of conversation and laughter.

Group: brighterkind

Person in charge: Sue Dutton (Home Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 103 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Hearing Impairment • Speech Impairment • Stroke

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 43

Shared Rooms: 30

Rooms with ensuite WC: 73

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Charlotte House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Charlotte House Care Home has a Review Score of 9 (9.022)

The Review Score of 9 (maximum of 10) for Charlotte House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Charlotte House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.488 for Charlotte House Care Home is calculated as follows: ( (90 Excellents x 5) + (67 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 164 Ratings = 4.488

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.534 Points relating to the number of positive Reviews for Charlotte House Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20.6 positive Reviews (103 registered maximum number of service users ÷ 5). 11 Reviews ÷ 20.6 Target = 0.534

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Charlotte House Care Home?

  • Extremely LIKELY
    8
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Charlotte House Care Home

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My mother has been in Charlotte House since August and is extremely happy there. The staff and the manageress are really helpful, caring and kind, the food is very good, except for the odd exceptional meal. From my experience up to now, I would rate it 98%. And would recommend Charlotte House.

How likely would you be to recommend Charlotte House Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

A great team headed by the manageress. Seen such a positive change in my father in such a short period. Keep up the good work. Thanks.

How likely would you be to recommend Charlotte House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Following yet another stay in hospital and being discharged back to own house, dad found it impossible to manage most personal tasks and daily activities. His health began to improve immediately he moved to Charlotte House and this brought great comfort to my wife and myself together with dads grandchildren. His abilities are now restricted and he is dependant on others to help him. The staff at Charlotte House are excellent in both their attention and manner. I visit dad each day at various times of the day and night and witness kindness and patience from all staff concerned. For many years dad and I spoke about the possibility of one day moving into a care home and this was met with many unfavourable comments from him. That has all changed. He is so happy and settled which pleases not only dad but me and the family too.

How likely would you be to recommend Charlotte House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I was in a desperate situation of needing care for my aunt immediately and the team at Charlotte House bent over backwards to help, sending out a team member to make an assessment and then accepted her that evening. The staff have been attentive to her needs and have all appeared to be caring with jolly dispositions!
My aunt was not keen to ever go into a care home but has commented that whilst it's still an institution, she's quite impressed. (Coming from her that's quite something!) They have accommodated her wilful character eg no men aiding her whilst in the state of undress and even sending the nurse packing as she arrived at midnight to give her an enema - which she later regretted delaying! OK, the food and drinks end up being rather cool by the time they get to her room, but the food in the dining room has been complimented.

How likely would you be to recommend Charlotte House Care Home? Neither Unlikely or Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

In the main, the service provided has been excellent. My father-in-law has been provided with care in a happy and caring environment. Staff all know him by name and as they got to know him they really began to understand his care needs associated with Alzheimer's.

My only observation for improvement is to have consistent standards and at times better communication between staff and supporting relatives.

How likely would you be to recommend Charlotte House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff are fantastic. Clean, tidy and would definitely return.

How likely would you be to recommend Charlotte House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It seems a nice home with plenty of carers to meet the patients' needs.

The food is excellent and they have printed a menu for each day outside the dining room.

Our friend seems very happy there.

The grounds are lovely and on nice days residents can sit out and enjoy the sun.

How likely would you be to recommend Charlotte House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother stayed here for two weeks whilst family went on holiday. Her first day was a Saturday, on arrival I thought the staffing level a little low for the size of the building but the male member of staff was friendly and welcoming. Mum was given a programme of activities but chose not to attend these.

At the end of her stay, Mum was glad to go back to her own house but the care home had met her needs adequately and she had no complaints.

How likely would you be to recommend Charlotte House Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I was looked after extremely well by all carers at the home. The manageress could not do enough for me and her residents.
The carers were excellent.

How likely would you be to recommend Charlotte House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Friendly staff, very helpful, sometimes, take a while to answer the buzzer due to being busy on the floor with other residents. Food could improve. Housekeeping staff keep the room clean and tidy. Maintenance carried out very quickly. Activity planner put in the room. Newsletters also available monthly. Overall, excellent care. On site hairdresser is fantastic.

How likely would you be to recommend Charlotte House Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Tessa Matthews, Marketing Manager at Charlotte House Care Home responded to this review on 21 Aug 2017:

Thank you for your feedback on the excellent care at Charlotte House. We always try to make dining special - sorry to hear that your friend feels that the food could improve. There is always choice available and the menu is created with and by residents. We will make sure we can offer something they fancy. If you have time, pop in to see us to give us a little more information.

Every person I have so far met is professional, friendly, caring and have helped in all ways to make my mothers stay a pleasant one. This is a model care home that other homes will need to attend to see just how it should be done. Excellent. Many thanks.

How likely would you be to recommend Charlotte House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the care home bright and cheerful and the food was good and varied. The rooms were tastefully decorated and very clean. I could have settled comfortably except I had to go home again.

How likely would you be to recommend Charlotte House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My experience with the admin management staff at BrighterKind Charlotte House care home contrasts starkly with that of direct care giving staff who are able to display professionalism, courtesy and respectful humility, and not least in end of life circumstances.

How likely would you be to recommend Charlotte House Care Home? Neither Unlikely or Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Very Poor

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I am very impressed by the care my mum has received at Charlotte House. The staff are all very professional, kind and caring. Charlotte House has the feel of a hotel rather than a Care Home. I would definitely recommend Charlotte House.

How likely would you be to recommend Charlotte House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

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Awards / Recognitions

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Charlotte House Care Home