Church Road, Bebington, Wirral CH63 3DZ
Charlotte House Care Home offers older people and those living with neurological disorders and physical impairments residential, nursing, respite, and palliative care.
Residents enjoy a comfortable facility with a bar and cafe on-site, a kitchenette and good wheelchair access, as well as the use of its own minibus offering trips into the local community.
Staff have proven their nursing skills to be effective in helping people with cancer and stroke care needs, Parkinson's, HIV and multiple sclerosis, amongst many more.
Upon arrival, residents are supported by the staff to develop a personalised care plan that includes individual interests, hobbies, dietary preferences as well as any health issues. The plan will determine the level and type of care each resident receives which can vary from minimal residential care to full support.
Activities are planned a month in advance by the recreation and activities coordinator and are chosen based on discussions with residents and their relatives.
A daily menu is prepared by the on-site chef who creates restaurant-style meals from locally sourced ingredients. Residents have the option to eat in their own rooms or in the dining room - which is a hub of conversation and laughter.
Person in charge: Annette Moore (Home Manager)
Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 103 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Hearing Impairment • Speech Impairment • Stroke
Admission Information: Ages 18+.
Languages Spoken by Staff (other than English): Tagalog
Single Rooms: 43
Shared Rooms: 30
Rooms with ensuite WC: 73
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Charlotte House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Charlotte House Care Home has a Review Score of 7.6 (7.594)
The Review Score of 7.6 (maximum of 10) for Charlotte House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Charlotte House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.545 for Charlotte House Care Home is calculated as follows: ( (6 Excellents x 5) + (5 Goods x 4) ) ÷ 11 Ratings = 4.545
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.049 Points relating to the number of positive Reviews for Charlotte House Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 20.6 positive Reviews (103 registered maximum number of service users ÷ 5). 1 Reviews ÷ 20.6 Target = 0.049
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Charlotte House Care Home?
Reviewer Connection to Charlotte House Care Home
Submitted from a Website Submission by Shelagh M on Saturday 9 April 2016. Relates to April 2016.
I am very impressed by the care my mum has received at Charlotte House. The staff are all very professional, kind and caring. Charlotte House has the feel of a hotel rather than a Care Home. I would definitely recommend Charlotte House.
How likely would you be to recommend Charlotte House Care Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Good
Value for Money: Don't Know
There are currently no awards/recognitions posted yet for Charlotte House Care Home
There are currently no Care Home Idol entrants who have performed at Charlotte House Care Home