Charlotte House Care Home

Church Road, Bebington, Wirral CH63 3DZ

Charlotte House Care Home, Wirral, Merseyside
Charlotte House Care Home, Wirral, Merseyside
Charlotte House Care Home, Wirral, Merseyside

Charlotte House Care Home offers older people and those living with neurological disorders and physical impairments residential, nursing, respite, and palliative care.

Residents enjoy a comfortable facility with a bar and cafe on-site, a kitchenette and good wheelchair access, as well as the use of its own minibus offering trips into the local community.

Staff have proven their nursing skills to be effective in helping people with cancer and stroke care needs, Parkinson's, HIV and multiple sclerosis, amongst many more.

Upon arrival, residents are supported by the staff to develop a personalised care plan that includes individual interests, hobbies, dietary preferences as well as any health issues. The plan will determine the level and type of care each resident receives which can vary from minimal residential care to full support.

Activities are planned a month in advance by the recreation and activities coordinator and are chosen based on discussions with residents and their relatives.

A daily menu is prepared by the on-site chef who creates restaurant-style meals from locally sourced ingredients. Residents have the option to eat in their own rooms or in the dining room - which is a hub of conversation and laughter.

Group: brighterkind

Person in charge: Annette Moore (Home Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 103 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Hearing Impairment • Speech Impairment • Stroke

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 43

Shared Rooms: 30

Rooms with ensuite WC: 73

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Charlotte House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.6 Charlotte House Care Home has a Review Score of 7.6 (7.594)

The Review Score of 7.6 (maximum of 10) for Charlotte House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Charlotte House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.545 for Charlotte House Care Home is calculated as follows: ( (6 Excellents x 5) + (5 Goods x 4) ) ÷ 11 Ratings = 4.545

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.049 Points relating to the number of positive Reviews for Charlotte House Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 20.6 positive Reviews (103 registered maximum number of service users ÷ 5). 1 Reviews ÷ 20.6 Target = 0.049

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Charlotte House Care Home?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Charlotte House Care Home

  • Daughter of Resident/Service User
    1

I am very impressed by the care my mum has received at Charlotte House. The staff are all very professional, kind and caring. Charlotte House has the feel of a hotel rather than a Care Home. I would definitely recommend Charlotte House.

How likely would you be to recommend Charlotte House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

Submit a Review for Charlotte House Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Charlotte House Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Charlotte House Care Home