
I am very impressed by the care my mum has received at Charlotte HouseShelagh M(Daughter of Resident/Service User)

We shall never forget the love and kindness he and we receivedJulie P(Daughter of Resident/Service User)

Thank you to all the staff who work hard to keep her happy. We appreciate you all.L D(Daughter of Resident/Service User)

I am very impressed by the care my mum has received at Charlotte HouseShelagh M(Daughter of Resident/Service User)

We shall never forget the love and kindness he and we receivedJulie P(Daughter of Resident/Service User)

Thank you to all the staff who work hard to keep her happy. We appreciate you all.L D(Daughter of Resident/Service User)

Charlotte House is a warm, spacious and welcoming care home where a highly trained team offer high quality residential, nursing, respite and palliative care in comfortable, homely surroundings.
Upon arrival, residents are supported by the staff to develop a personalised care plan using an electronic comprehensive integrated Care Planning system. This not only records information around an individual's care needs but also includes interests, hobbies and dietary preferences. This system gives...
Care Provided by Charlotte House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 103 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to assessment. Local Authority with a top up and CHC are accepted.
The price(s) shown are provided by the care home. Contact Charlotte House Care Home for full pricing details and T&Cs.
Contact Charlotte House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Lovett Care Ltd
- Private Owned
Person in charge
- Phil Evans(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (103)
- Single Rooms with ensuite Wet Room (103)
Visiting
- Charlotte House welcome visitors, please call to arrange a time to visit your loved ones or tour facilities
Parking
- Parking on site for visitors
Charlotte House Care Home Reviews (85)
Charlotte House Care Home has a Review Score of 9.8 (9.781) out of 10, based on 19 reviews in the last 2 years.
Over all time Charlotte House Care Home has 85 reviews.
Dad is so happy living at Charlotte House. Best decision we made. He couldn't think about living anywhere else now. Thankyou from the bottom of our hearts.
Thank you, Daniel, for taking the time to write such a kind review. It is the biggest complement that we could receive to hear that your dad is so happy living with us here at Charlotte House. It is a real pleasure to care for your dad and to offer you support and peace of mind knowing he is content. Your feedback means a lot to us.
My mother came to Charlotte House in mid February 2026, having been in residential care elsewhere for five and a half years. Mums dementia/alzheimer's had become more challenging and it was mutually agreed that she needed a different form of care, albeit not EMI. Charlotte House was just the answer. Mum had a lovely room which was kept immaculately clean and she always had clean clothing available in her dressing table. The clothes cleaning regime was excellent, particularly as mum was incontinent and had very little awareness of her daily needs. The food was good and her carers and all staff were lovely, with good senses of humour, which mum liked, and they provided quick attention when interventions were required. Sadly mum passed away very suddenly at the beginning of May, and we received a very nice condolence card from the home.
We were very sorry to learn of your mother's sudden passing, and we extend our sincere condolences once again to you and your family. It was a privilege to be part of her care, and we hope the condolence card brought a small measure of comfort during a difficult time. It means a great deal to us to...
My dad has been resident at Charlotte House for 6 months. I only have praise for the work that they do. Thank you.
I am so glad that Dad is happy living at Charlotte House and that you and Dad have found the home to be everything you had wanted . Thankyou for your very kind review.
I would have given a higher mark if the dining area had a quieter section where those people who did not require as much help with eating etc could be seated together. Some facilities i.e. bed, bed table, shower (lack of maintenance?) (due to ongoing work being carried out?). Staff good, maybe a few more needed because of number of people needing facilities (i.e. different needs).
Thank you so much for your valued feedback. We are happy to hear that you are pleased with the home staff, who all work extremely hard to ensure they deliver a high level of care. We take all feedback and concerns seriously, and we would like to reassure you that we now have a hospitality assistant...
My Grandmother is a resident at Charlotte House. No complaints. Amazing care. Lots of activities. Food is great. Lovely caring team. Management very approachable. Great domestic team. Amazing cleaning standards. Thank you for all you do.
many thanks for your very kind review, I'm glad to hear that you find the care provided to Grandmother is amazing, lots of activities and the food is great. its been a pleasure caring for Grandmother, i will pass your comments on to the team .
Charlotte House is a lovely welcoming home. Lovely & clean, decor is very nice. All the staff are all very professional, smartly dressed and very caring. Dining room is clean & tables are set with everything my mother needs. I have recommended Charlotte House to other family & friends. The manager is very approachable. All meals are very appetising and hot.
I am so happy that you find Charlotte House welcoming, lovely and clean. I'm glad you find the staff professional and smartly dressed and caring. thankyou so much for recommending Charlotte House to others. Its an absolute pleasure to care for your mother.
My lovely dad has been a resident at Charlotte House Care Home for a year. What a difference it has made to his life. He has so many new friends. He loves the daily activities. The move has been life changing for him. I want to thank the manager so much for him accepting my lovely dad to their amazing home.
Many thanks for your very kind review of our home. Its an absolute pleasure to have dad with us, he is an inspiration. He joins in with any activity we have going on daily and always attends the trips out in our mini bus. Its lovely to hear that his life has improved after moving into Charlotte House. I am so pleased to hear that you see Charlotte House as amazing.
Charlotte House is a modern, spacious and welcoming care home. All staff from the cleaners up to the management are helpful and efficient, as well as displaying a caring, gentle approach to the residents. They do what they say they will and the organisation is tremendous. My husband is a stickler for time. He said 'they say they'll be there at a time and they are, I don't know how they do it!'. Charlotte House staff have made the difficult transition from 52 years living together much more bearable that it would otherwise have been. Thank you.
Thank you so much for your wonderful comments for the team here at Charlotte House, in particular your husband's care and the support you have received from our team. They'll be so happy to read your feedback, as am I! Thank you again and take care.
The manager is evasive, illusive and difficult to contact and avoids personal contact with residents and relatives. In a whole year I have not met him once and I have only glimpsed him four times. He does not return phone calls when arranged. He is indeed remote.
Thank you for your feedback. We're pleased your comments about your experiences with our nursing, cleaning, catering, and reception teams, who work hard to deliver high standards of care. However, we were surprised and saddened by your comments about the Home Manager. While we take all concerns...
My mother was fast tracked from hospital for end of life care. She was there for just over a week before sadly passing away. I can only say that we felt very lucky that mum went to Charlotte House, because her care was outstanding. All the staff were brilliant and ensured mum's last few days were comfortable and peaceful.
Thank you so much for your wonderful feedback. We are over the moon with your comments and feel very lucky to have had the pleasure of knowing your lovely mother. I am looking forward to sharing your kind words with my team. Thank you again and take care.
From the moment I came to the home to view a room - to this date I have found everyone most helpful, caring, professional and welcoming. All staff are so friendly and nothing is too much trouble. Everywhere is so clean, the menu is appetising, delicious and well presented. Thank-you to you all.
Thank you very much for your kind words. We're very pleased to have welcomed you to the Charlotte House community and I look forward to sharing your comments with the team. Thanks again and take care.
Grandad has been in care home for a while now. Cannot fault the care given. Nothing is too much trouble. Thank you from my heart.
Thank you for your very kind words, it's a pleasure caring for your Grandad. I look forward to sharing your review with my team. Take care and thanks again.
I have nothing but praise for every member of staff at Charlotte House Care Home. The circumstances for my mum living here were not expected and it was daunting choosing the right home for her - but I needn't have worried. Mum is happy, well cared for and I cannot fault her care. Thank you to all the staff.
Thank you very much for your kind words for our home and the care team here at Charlotte House. We're so pleased to read your comments and will continue to enjoy caring for your Mum. Take care.
Since my mum came to live in the nursing home, she has been extremely well looked after. All the staff are very pleasant, helpful and professional at all times, her room is bright and homely and all her needs are met. As her family, we are very pleased with her care. We feel we have a good rapport with the staff who are very approachable.
We're so happy to ready your fantastic comments, thank you for taking the time to send your review in. I will ensure the team receives the feedback as they'll be so pleased. Thank you again and take care.
I have found my mothers needs to always be met, especially with enthusiasm and a smile. I have constantly kept asking questions about my mother's medications and all her unique needs and have always been reassured by everyone. They have been with us every step of the way.
Thank you for your wonderful comments on Charlotte House, in particular your mother's care and the support you have received from our team. They'll be so happy to read your feedback. Thank you again and take care.
We cannot express enough gratitude for the outstanding care that Charlotte House Care Home has provided for our mother. From the moment we chose this facility, we felt a deep sense of peace knowing she would be in the best possible hands. Every single day, the team ensures that her days are filled with comfort, love, and the dignity she so rightfully deserves.
The staff go above and beyond to create a serene and warm environment, always attentive to her needs, and making sure she feels valued and cared for. It's incredibly reassuring to see how much genuine care and affection she receives. They not only provide excellent professional care but also foster a nurturing, family-like atmosphere. Mum is always calm and content, surrounded by kindness, and that is all we could ever hope for.
Thank you, Charlotte House Care Home, for everything you do!
Thank you very much for your wonderful feedback on your mother's experience with us at Charlotte House. We're delighted with your comments and will continue to do our very best to give your mother a fantastic home to enjoy. I will ensure our wider team receives your feedback too. Take care!
Very impressed by the patience and tolerance of the caring, reception, and cleaning staff.
Thank you for your review of Charlotte House. We are so pleased that you are happy with the support received from everyone in our team. I will be sure to pass your feedback on to them.
Friendly.
Efficient care.
Charlotte House is always welcoming and accommodating. My nanna loves all the staff. I would recommend this home to any family looking for a trustworthy and hardworking care staff.
Thank you so much for taking the time to write a review. We strive to provide exceptional care and support at Charlotte House, so I will be sure to pass your feedback on to our team.
My mum came to Charlotte House after having a fall at home and breaking her hip. She was unable to walk. After the sixth week of respite, as a family, it was decided that Mum was better in Charlotte House, as she lived alone. Mum has adapted to the care home environment really well and loves all the staff and the interaction with the residents. The home is always immaculate. The food is excellent, and Mum's put weight on. I would recommend this care home to anyone.
Thank you for taking the time to review our home. We are thrilled with how well Mum has settled and is adapting to her new surroundings. We are delighted she is enjoying the food and facilities and that we can provide her with the care she deserves.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 April 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Charlotte House Care Home.
There are no upcoming events for Charlotte House Care Home.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Lovett Care Ltd
- 31 Jan 2025Recipient: Lovett Care Ltd
- 31 Jan 2024Recipient: Lovett Care Ltd
Accreditations
There are no accreditations posted yet for Charlotte House Care Home.
Meet the Team (7)

I have worked in the care industry for 29 years to date.
I have managed a range of different services, from commissioning new services to troubleshooting and improving struggling homes. I have also had experience as a regional manager, which gave me the opportunity to manage people who have become dispersed across several local authorities.
I have a degree in management, a Registered Manager's Award, and Level 5 in care management. I am also a trained dementia tutor. I am passionate about providing excellent care. I pride myself on inspiring my team to make a difference in our residents' lives.

I have worked in the care sector since the age of 18 and have built my career around delivering high-quality, person-centred care. I am a trained Registered Nurse and have been a Deputy Manager for the past five years, with experience across both care home settings and the NHS.
I hold a degree in Nursing, have completed my Level 3 in Health and Social Care, and I am currently working towards my Level 5 qualification in Leadership and Management.
Outside of work, I enjoy spending quality time with my family, travelling around the UK, and exploring new places and experiences.

Richelle is a valued member of our team here at Charlotte House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Karishma is a valued member of our team here at Charlotte House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

I've been working on activities now for a little under a year. My reasons for taking this position were that I wanted to bring a little light into our residents' world. Especially those living with dementia. I wanted our residents to understand that just because they live in a care home now doesn't mean their life has to stop. We can still do all the things they used to do at home, like cooking, gardening, taking trips out, and socialising. If I can bring a little bit of excitement into their world. I know I've done my job.
In my spare time, I love spending time with friends and family and my little dog.

I have worked 14 years as a chef, and I've been the head chef in 2 previous kitchens, this being my third. All are 5-star kitchens. I started as a kitchen assistant when I was 16 and gradually worked my way up. I ran a small care home kitchen previously and now manage Charlotte House care home kitchen, which is a 5-star kitchen which I’m very proud of.
I have the ability to make my own dishes rather than following recipes. Also, knowing my food can make someone’s day and improve how they feel.
When we’ve all worked to overcome and achieve, for example, when we had the summer fayre, we served over 70 people all at the same time, and the food was of a high quality.
When the quality and presentation of my plate, seeing a table praising the food to each other, is the reason why I do what I do.
I coach a kids' football team, 2 years ago, some of the kids didn’t play football. A few months ago, we won the league and a cup. Anything I do, I go all out and give it everything.
A recipe has no soul; you, the chef, must bring the soul to the recipe.

I have a varied background and have been working in care for around five years. Before that, I gained experience in health insurance, retail, and theatre sales and marketing.
My inspiration to work in care came from looking after my mum before she passed away. I’m so pleased I had that time with her, and it made me realise that working in care is about giving something back.
What I enjoy most about my role is the interaction with people. No two days are ever the same, and I love being able to support a variety of people, from residents to team members.
A highlight of my career has been the opportunity to live and work in both France and Germany.
Outside of work, I’m a big film fan and a proud dad to two dogs, a shih tzu named Molly and a lhasa apso named Bobby.
My favourite saying is: “There’s always somebody worse off than you. Be thankful and try to bear others in mind.”
Frequently Asked Questions about Charlotte House Care Home
What types of Care is Charlotte House Care Home registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Charlotte House Care Home have?
There are 103 Single Rooms.
What are the Facilities & Services at Charlotte House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Charlotte House Care Home to the centre of Wirral?
7.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charlotte House Care Home to verify any information. View our terms and conditions. Charlotte House Care Home has an Enhanced Service -more info.