Charlotte House Care Home

Thank you...

Dad is so happy living at Charlotte House. Best decision we made. He couldn't think about living anywhere else now. Thankyou from the bottom of our hearts.

My mother came to Charlotte House in mid February 2026, having been in residential care elsewhere for five and a half years. Mums dementia/alzheimer's had become more challenging and it was mutually agreed that she needed a different form of care, albeit not EMI. Charlotte House was just the answer. Mum had a lovely room which was kept immaculately clean and she always had clean clothing available in her dressing table. The clothes cleaning regime was excellent, particularly as mum was incontinent and had very little awareness of her daily needs. The food was good and her carers and all staff were lovely, with good senses of humour, which mum liked, and they provided quick attention when interventions were required. Sadly mum passed away very suddenly at the beginning of May, and we received a very nice condolence card from the home.

My dad has been resident at Charlotte House for 6 months. I only have praise for the work that they do. Thank you.

I would have given a higher mark if the dining area had a quieter section where those people who did not require as much help with eating etc could be seated together. Some facilities i.e. bed, bed table, shower (lack of maintenance?) (due to ongoing work being carried out?). Staff good, maybe a few more needed because of number of people needing facilities (i.e. different needs).

My Grandmother is a resident at Charlotte House. No complaints. Amazing care. Lots of activities. Food is great. Lovely caring team. Management very approachable. Great domestic team. Amazing cleaning standards. Thank you for all you do.

Charlotte House is a lovely welcoming home. Lovely & clean, decor is very nice. All the staff are all very professional, smartly dressed and very caring. Dining room is clean & tables are set with everything my mother needs. I have recommended Charlotte House to other family & friends. The manager is very approachable. All meals are very appetising and hot.

My lovely dad has been a resident at Charlotte House Care Home for a year. What a difference it has made to his life. He has so many new friends. He loves the daily activities. The move has been life changing for him. I want to thank the manager so much for him accepting my lovely dad to their amazing home.

Charlotte House is a modern, spacious and welcoming care home. All staff from the cleaners up to the management are helpful and efficient, as well as displaying a caring, gentle approach to the residents. They do what they say they will and the organisation is tremendous. My husband is a stickler for time. He said 'they say they'll be there at a time and they are, I don't know how they do it!'. Charlotte House staff have made the difficult transition from 52 years living together much more bearable that it would otherwise have been. Thank you.

The manager is evasive, illusive and difficult to contact and avoids personal contact with residents and relatives. In a whole year I have not met him once and I have only glimpsed him four times. He does not return phone calls when arranged. He is indeed remote.

My mother was fast tracked from hospital for end of life care. She was there for just over a week before sadly passing away. I can only say that we felt very lucky that mum went to Charlotte House, because her care was outstanding. All the staff were brilliant and ensured mum's last few days were comfortable and peaceful.

From the moment I came to the home to view a room - to this date I have found everyone most helpful, caring, professional and welcoming. All staff are so friendly and nothing is too much trouble. Everywhere is so clean, the menu is appetising, delicious and well presented. Thank-you to you all.

Grandad has been in care home for a while now. Cannot fault the care given. Nothing is too much trouble. Thank you from my heart.

I have nothing but praise for every member of staff at Charlotte House Care Home. The circumstances for my mum living here were not expected and it was daunting choosing the right home for her - but I needn't have worried. Mum is happy, well cared for and I cannot fault her care. Thank you to all the staff.

Since my mum came to live in the nursing home, she has been extremely well looked after. All the staff are very pleasant, helpful and professional at all times, her room is bright and homely and all her needs are met. As her family, we are very pleased with her care. We feel we have a good rapport with the staff who are very approachable.

I have found my mothers needs to always be met, especially with enthusiasm and a smile. I have constantly kept asking questions about my mother's medications and all her unique needs and have always been reassured by everyone. They have been with us every step of the way.

Thank you, Charlotte House Care Home, for everything you do!

Very impressed by the patience and tolerance of the caring, reception, and cleaning staff.

Efficient care.

Charlotte House is always welcoming and accommodating. My nanna loves all the staff. I would recommend this home to any family looking for a trustworthy and hardworking care staff.