
I am very impressed by the care my mum has received at Charlotte HouseShelagh M(Daughter of Resident/Service User)

We shall never forget the love and kindness he and we receivedJulie P(Daughter of Resident/Service User)

Thank you to all the staff who work hard to keep her happy. We appreciate you all.L D(Daughter of Resident/Service User)

I am very impressed by the care my mum has received at Charlotte HouseShelagh M(Daughter of Resident/Service User)

We shall never forget the love and kindness he and we receivedJulie P(Daughter of Resident/Service User)

Thank you to all the staff who work hard to keep her happy. We appreciate you all.L D(Daughter of Resident/Service User)

Charlotte House is a warm, spacious and welcoming care home where a highly trained team offer high quality residential, nursing, respite and palliative care in comfortable, homely surroundings.
Upon arrival, residents are supported by the staff to develop a personalised care plan using an electronic comprehensive integrated Care Planning system. This not only records information around an individual's care needs but also includes interests, hobbies and dietary preferences. This system gives...
Care Provided by Charlotte House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 103 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to assessment. Local Authority with a top up and CHC are accepted.
The price(s) shown are provided by the care home. Contact Charlotte House Care Home for full pricing details and T&Cs.
Contact Charlotte House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Lovett Care Ltd
- Private Owned
Person in charge
- Phil Evans(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (103)
- Single Rooms with ensuite Wet Room (103)
Visiting
- Charlotte House welcome visitors, please call to arrange a time to visit your loved ones or tour facilities
Parking
- Parking on site for visitors
Charlotte House Care Home Reviews (85)
Charlotte House Care Home has a Review Score of 9.8 (9.781) out of 10, based on 19 reviews in the last 2 years.
Over all time Charlotte House Care Home has 85 reviews.
In recent dealings with the management of Charlotte House I can say that their help and cooperation during a stressful time has been exemplary. The staff are extremely caring and kind with Mom and are always available to offer a helping hand. Facilities are excellent and with the addition of a new minibus residents can look forward to local days out. Well done and thank you.
Thank you so much for this really kind review, I will share it with my team who will be delighted.
Returned in October as an essential support carer, provided I had been vaccinated and taken the lateral flow tests per visit when other visitors were not allowed to attend due to Covid restrictions. Charlotte House Care Home has followed all Covid advice extremely well, in order to protect the residents. Have found the new care provider company to be very helpful and good care to the lady I visit each week. The manager, admin, secretaries, care staff and even the cleaning staff are so pleasant too. The meals seem to look very nourishing and well cooked. The lady I see is always kept spotless, her room is kept clean and she is well-liked by all. The whole team are very kind to me and will give me answers to my questions if called upon.
The staff are always pleasant and friendly.
She loves her meals.
Thank you for your kind review which I will share with my team.
Menu could be more varied.
I am so sorry that you feel some of the team are not helpful, I am not aware that you have brought this to anyone's attention to attempt to resolve this for you, I will call you directly to discuss this. You have not made comment on the care and support of your wife so it is really important that we speak so that I can understand and address your concerns.
Whilst the carers we met were all good, I want to mention that one in particular was exceptional. The two nurses that looked after Mum were absolutely brilliant and caring.
The receptionist was so understanding and helpful.
Your admin manager has zero people skills and was dreadful.
Thank you so much for your lovely comments, I will pass them on to the team. I am so sorry that you had a poor experience with the administration and we really appreciate your feedback.
Mum is as settled as she could be. Thank you to all the staff who work hard to keep her happy. We appreciate you all.
Thank you so much for this lovely review, I will share this with my team who will be delighted.
The home was very clean with plenty of staff available.
We would definitely recommend this home - thank you.
Thank you so much for this lovely review, we really appreciate your comments and will share them with my team.
All members of the team are highly professional, expert, caring and respectful.
I had my brother relocated from London to Charlotte House by ambulance 'back home'.
Thank you so much for your kind words, I will share with my team who will be delighted.
Carers are very caring and the activities lady is very helpful.
Thank you for taking the time to complete this survey, we really appreciate it.
Throughout the pandemic over the last dreadful year, it has been heartbreaking to be unable to see our dear Dad, who will be 100 next month! So last week, it was so emotional to have a visit with Dad. The visit was well organised and safe, took place in a pleasant surrounding, and we were looked after by lovely, kind staff members. Dad looked great, and it well looked after and cared for in Charlotte House. We can't thank "team Charlotte" enough for all their love and care for our precious Dad.
Thank you so much for those lovely words, my team will be delighted. It is a pleasure to care for your dad.
My thanks go out to the staff team at Charlotte House Care Home who provided the best quality care, support and compassion. My friend was reluctant to go into residential care but felt immediately safe, respected and cared for at Charlotte House. He was there for over a year and had only positive things to say about the staff team. Also, as visitors, myself and his two sons were made to feel welcome visiting the home which made such a difference. Staff always made time for a chat. I would highly recommend Charlotte House due to the wonderful staff team.
Thank you so much for your kind words, we pride ourselves in delivering dignified care and support to our residents and their family and friends. I will share with my team who will be delighted.
My Brother was anxious and unhappy when he was told he needed to move to a care home. We were worried too but in a very short time of moving to Charlotte House, his mood changed he was happy starting eating well something that had been a real problem before. Now he tells us I Love it here I’m really happy, genuinely words we never expected to hear. That is down to the wonderful staff with whom he has a great rapport. Nothing is too much trouble for them and we as a family are extremely grateful to the staff here. I would recommend Charlotte House to Anyone it’s 5 stars in every way.
Thank you, Glennis, for letting us know how we are doing at Charlotte House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a wonderful day.
From house manager to all colleagues the service is excellent and professional. We could not have wished for a better home for our mum to be a part of. Every colleague is very friendly helpful and caring to all residents and family visitors.
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care.
All staff have worked hard to provide the best care they could. Plenty of activities for the residents. Lots of photos and updates on social media, which has been a great way to stay in touch during lockdown.
Care is given with compassion and respect.
Thank you, Jane, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.
Staff look after residents with great care and dedication, very friendly staff. Nice and clean place and they have plenty off activities.
All members of staff were excellent, very kind and caring to my mother. My mother was very well looked after. The staff would have a chat with her and show my mother pictures of their families, which my mother loved and would ask about how they were doing. My mother passed away on the 21st August 2019, all the staff that were there, they showed compassion and love to my family and at the passing of my mother, your staff were very genuine.
A lovely caring environment where staff and management are willing to address any needs to the highest standard. Nothing is too much trouble, all care needs have been addressed with a kind and caring understanding.
Brilliant staff, lovely clean home. Mum settled in nicely after a lot of worry. She was reassured everything would be fine and it is. As a family we are so relieved and have every confidence mum will be well looked after.
Thank you for your positive comments on our home, it is wonderful to hear how well your Mum has settled in here at Charlotte House.
My mother was admitted into Charlotte House Care Home for some respite care following a short stay in hospital. She was made to feel very welcome and settled in well and quickly, mainly due to the amazing care staff. My mothers, mine and everyone who visited the care home commented on how wonderful the staff are, they are friendly, caring, warm, kind and attentive. They went out of their way to ensure she was comfortable and all her needs were met. I can't thank them enough for everything they have done to help my mother over the last 5 weeks.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 April 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Charlotte House Care Home.
There are no upcoming events for Charlotte House Care Home.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Lovett Care Ltd
- 31 Jan 2025Recipient: Lovett Care Ltd
- 31 Jan 2024Recipient: Lovett Care Ltd
Accreditations
There are no accreditations posted yet for Charlotte House Care Home.
Meet the Team (7)

I have worked in the care industry for 29 years to date.
I have managed a range of different services, from commissioning new services to troubleshooting and improving struggling homes. I have also had experience as a regional manager, which gave me the opportunity to manage people who have become dispersed across several local authorities.
I have a degree in management, a Registered Manager's Award, and Level 5 in care management. I am also a trained dementia tutor. I am passionate about providing excellent care. I pride myself on inspiring my team to make a difference in our residents' lives.

I have worked in the care sector since the age of 18 and have built my career around delivering high-quality, person-centred care. I am a trained Registered Nurse and have been a Deputy Manager for the past five years, with experience across both care home settings and the NHS.
I hold a degree in Nursing, have completed my Level 3 in Health and Social Care, and I am currently working towards my Level 5 qualification in Leadership and Management.
Outside of work, I enjoy spending quality time with my family, travelling around the UK, and exploring new places and experiences.

Richelle is a valued member of our team here at Charlotte House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Karishma is a valued member of our team here at Charlotte House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

I've been working on activities now for a little under a year. My reasons for taking this position were that I wanted to bring a little light into our residents' world. Especially those living with dementia. I wanted our residents to understand that just because they live in a care home now doesn't mean their life has to stop. We can still do all the things they used to do at home, like cooking, gardening, taking trips out, and socialising. If I can bring a little bit of excitement into their world. I know I've done my job.
In my spare time, I love spending time with friends and family and my little dog.

I have worked 14 years as a chef, and I've been the head chef in 2 previous kitchens, this being my third. All are 5-star kitchens. I started as a kitchen assistant when I was 16 and gradually worked my way up. I ran a small care home kitchen previously and now manage Charlotte House care home kitchen, which is a 5-star kitchen which I’m very proud of.
I have the ability to make my own dishes rather than following recipes. Also, knowing my food can make someone’s day and improve how they feel.
When we’ve all worked to overcome and achieve, for example, when we had the summer fayre, we served over 70 people all at the same time, and the food was of a high quality.
When the quality and presentation of my plate, seeing a table praising the food to each other, is the reason why I do what I do.
I coach a kids' football team, 2 years ago, some of the kids didn’t play football. A few months ago, we won the league and a cup. Anything I do, I go all out and give it everything.
A recipe has no soul; you, the chef, must bring the soul to the recipe.

I have a varied background and have been working in care for around five years. Before that, I gained experience in health insurance, retail, and theatre sales and marketing.
My inspiration to work in care came from looking after my mum before she passed away. I’m so pleased I had that time with her, and it made me realise that working in care is about giving something back.
What I enjoy most about my role is the interaction with people. No two days are ever the same, and I love being able to support a variety of people, from residents to team members.
A highlight of my career has been the opportunity to live and work in both France and Germany.
Outside of work, I’m a big film fan and a proud dad to two dogs, a shih tzu named Molly and a lhasa apso named Bobby.
My favourite saying is: “There’s always somebody worse off than you. Be thankful and try to bear others in mind.”
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