Charlotte House Care Home

Church Road, Bebington, Wirral CH63 3DZ
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9.5 81 Reviews
  • Charlotte House Care Home, Wirral
Charlotte House is a warm, spacious and welcoming care home where a highly trained team offer high quality residential, nursing, respite and palliative care in comfortable, homely surroundings.

Upon arrival, residents are supported by the staff to develop a personalised care plan using an electronic comprehensive integrated Care Planning system. This not only records information around an individual's care needs but also includes interests, hobbies and dietary preferences. This system gives everyone involved in residents’ care instant access to care information and preferences from their individual care plan to provide responsive and person-centred care.

They use an electronic medication system for clear and accurate and safe administration of medications and also assist residents, who are able to and chose to, look after their own medications.

Varied, imaginative and meaningful activities are planned by the home's Activities Coordinator and delivered by the whole team. Activities are chosen based on discussions with residents and their relatives.

A daily menu is prepared by the on-site chef who creates restaurant-style meals from locally sourced ingredients. Residents have the option to eat in their own rooms or in the dining room - which is a hub of conversation and laughter.
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Care Provided by Charlotte House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 103 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1500

Fees are subject to assessment. Local Authority with a top up and CHC are accepted.

These prices are only a guideline, please contact Charlotte House Care Home to find out the exact price for your requirements.

Contact Charlotte House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Charlotte House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Phil Evans (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (103)
  • Single Rooms with Ensuite Wet Room (103)

Visiting

  • Charlotte House welcome visitors, please call to arrange a time to visit your loved ones or tour facilities

Parking

  • Parking on site for visitors

Charlotte House Care Home Reviews (81)

9.5

Charlotte House Care Home has a Review Score of 9.5 (9.547) out of 10, based on 15 reviews in the last 2 years.
Over all time Charlotte House Care Home has 81 reviews.

Overall Experience
  • 63
  • 16
  • 1
  • 0
  • 1
Date Published
  • 81
  • 3
  • 6
  • 15
  • 66
Reviewer Connection to Charlotte House Care Home
  • 27
  • 20
  • 6
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 81-81
Review from Shelagh M (Daughter of Resident) published on 25 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed by the care my mum has received at Charlotte House. The staff are all very professional, kind and caring. Charlotte House has the feel of a hotel rather than a Care Home. I would definitely recommend Charlotte House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.547)

Overview of Review Score

The Review Score of 9.5 (9.547) out of 10 for Charlotte House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Charlotte House Care Home is calculated as follows: ( (170 Excellents x 5) + (6 Goods x 4) + (1 Very Poors x 1) ) ÷ 177 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.603 Points relating to the number of positive Reviews for Charlotte House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6. 15 Positive Reviews ÷ 20.6 = 0.728
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Phil

Phil Evans

Job Title: General Manager Joined: 2021

I have worked in the care industry for 29 years to date.


I have managed a range of different services, from commissioning new services through to troubleshooting and improving struggling homes. I have also had experience as a regional manager which gave me the opportunity to manage people that have become dispersed across several local authorities.


I have a degree in management, a registered managers award, Level 5 in care management. I am also a trained dementia tutor. I am passionate about providing excellent care. I pride myself in inspiring my team to make a difference in our resident's lives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charlotte House Care Home to verify any information. View our terms and conditions. Charlotte House Care Home has an Enhanced Service - more info.