
I am very impressed by the care my mum has received at Charlotte HouseShelagh M(Daughter of Resident/Service User)

We shall never forget the love and kindness he and we receivedJulie P(Daughter of Resident/Service User)

Thank you to all the staff who work hard to keep her happy. We appreciate you all.L D(Daughter of Resident/Service User)

I am very impressed by the care my mum has received at Charlotte HouseShelagh M(Daughter of Resident/Service User)

We shall never forget the love and kindness he and we receivedJulie P(Daughter of Resident/Service User)

Thank you to all the staff who work hard to keep her happy. We appreciate you all.L D(Daughter of Resident/Service User)

Charlotte House is a warm, spacious and welcoming care home where a highly trained team offer high quality residential, nursing, respite and palliative care in comfortable, homely surroundings.
Upon arrival, residents are supported by the staff to develop a personalised care plan using an electronic comprehensive integrated Care Planning system. This not only records information around an individual's care needs but also includes interests, hobbies and dietary preferences. This system gives...
Care Provided by Charlotte House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 103 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to assessment. Local Authority with a top up and CHC are accepted.
The price(s) shown are provided by the care home. Contact Charlotte House Care Home for full pricing details and T&Cs.
Contact Charlotte House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Lovett Care Ltd
- Private Owned
Person in charge
- Phil Evans(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (103)
- Single Rooms with ensuite Wet Room (103)
Visiting
- Charlotte House welcome visitors, please call to arrange a time to visit your loved ones or tour facilities
Parking
- Parking on site for visitors
Charlotte House Care Home Reviews (85)
Charlotte House Care Home has a Review Score of 9.8 (9.781) out of 10, based on 19 reviews in the last 2 years.
Over all time Charlotte House Care Home has 85 reviews.
My mum moved to Charlotte House in May 2023. The staff have been very kind and caring, especially to me as a distressed daughter with a mum suffering with dementia. The reception area is warm and welcoming, it is very spacious and has a nice seating area and drinks machine. The rooms are pretty modern and a nice size. I have never experienced any bad smells coming from the home, it is always clean and tidy. I looked at at least a dozen homes is definitely one of the nicer ones!
We appreciate you taking the time to review our home and are delighted to hear how happy you are with the home.
My dad lived at Charlotte House from November 2022 until he passed away in March 2023. We couldn’t have been happier with the care he received. What a fabulous staff team. They looked after him so well and were always very kind and respectful, particularly at the end of his life. We are very grateful and would highly recommend Charlotte House.
Thank you for taking the time to review our home. It was an absolute privilege to be able to care for your father, and we are thrilled to hear how happy you were with the care and support he received.
My mum has been at Charlotte House since February 2020. She is very well looked after and treated with lots of love and with dignity. Her health has deteriorated during the time she has been there, but staff are always positive with her and optimistic. Meals are adapted to her needs, and she is offered assistance when required. Charlotte House is very welcoming to residents and visitors. Pleasant ambience.
Thank you so much for taking the time to review our home. We are delighted to hear how happy you are with the home and the care provided. I will pass your feedback on to the team.
Whenever I've had a concern or an issue with anything relating to Mum's care, support etc, I have had access to any relevant staff and management, and my concerns etc, have been dealt with promptly and addressed accordingly.
The clients are well presented, supported and entertained daily, the establishment's cleanliness is well maintained, and the staff are welcoming and friendly all the time whenever I call in.
Would I recommend Charlotte House to others then, yes, 100%.
Thank you for your review; it is lovely to hear how happy you are with the home and the care your mum receives.
Very speedy efficient admission procedure from hospital. Friendly welcoming staff, caring and excellent in their own field. Good food and medical care this nursing home meets my mother’s expectations and she is more than happy as a resident. Excellent management and everyone seems to demonstrate a positive outlook.
We are delighted to hear how happy your mum is settling into life in our home. I will share your feedback with the team.
Firstly, they looked after Dad until he passed with great care and dignity. The nursing staff are amazing. The staff on all levels are caring, so friendly and professional. Mum loves the staff like her own and that gives us such peace of mind, and they keep her entertained/stimulated with all the activities planned weekly.
Thank you for sharing your thoughts on our homes. It was a privilege to be able to care for your dad and now supporting Mum. I will share your feedback with the team, who really do go above and beyond to make a difference.
My father has been a resident at Charlotte House for two years. He is so happy living there. He is treated with respect and dignity. He is so happy living there, the best decision we made. I thank all the staff from the bottom of my heart.
Thank you for sharing your feedback, I will share it with the team. We are delighted with how well Dad enjoys life in our home.
My dad came to Charlotte House for palliative care. While Dad's stay was short, the support we received was exemplary. With staff making my dad very comfortable while supporting the family. Words cannot express the care and support Charlotte House gave us. A big thank you to all staff.
Thank you for your kind words, we pride ourselves on delivering the very best care and, though this was a difficult time for you all, we are glad we were able to support you all.
My Aunt was assessed for her needs at the hospital and admitted to Charlotte House on a Friday. When I visited on the Sunday morning she was distraught after being left in bed unwashed and unchanged since arrival. She had been lying in a soiled pad, and had failed to summon help for hours.
This experience was also repeated when I arrived a couple of weeks later on a Sunday at 2.15 in the afternoon, unchanged and unwashed and very upset. It took me 30 minutes to get help for her.
This place is depressing, un-stimulating and outdated. The staff are on the whole caring but there just isn’t enough of them to make this place a safe environment.
I could go on and on about what I saw. My Aunt was moved as quickly as we were able to do so to another Care home. It seems like she is in heaven now compared to Charlotte House.
We are extremely disappointed to read your feedback and would welcome the opportunity to discuss your concerns. Please contact me to arrange a meeting or call to discuss in greater detail. We pride ourselves on delivering the very best care and support at all times and take any complaints seriously.
Sadly, my mum passed away two weeks ago and I can only say how wonderful the staff were to us as a family. Mum enjoyed her time there and she was treated with the utmost dignity and respect. Nothing was too much trouble for the staff and they treated Mum how they would treat their own.
Thank you for your kind words, it was an absolute privilege to care for your mother and we are sincerely sorry for your family's loss. The team pride themselves on delivering exceptional care so thank you for recognising this.
My husband and I are also very grateful to the reception staff who go out of their way to be helpful and supportive and for keeping us fully informed on a regular basis regarding any changing developments, family meetings or just general information. We have nothing but praise for all the staff and have no hesitation in recommending Charlotte House. It is an outstanding care home with a very professional, caring and friendly staff.
Thank you so much for your wonderful review; I am delighted to read how happy you are with everything. I will share all your comments with the team.
Mostly very happy with my husband’s care. The staff are all very kind and caring, doing a great job often under pressure. I sometimes find his wheelchair very dirty with spilt food and hope that this could be rectified. Nevertheless, he is cared for very well overall.
Thank you for taking the time to review our home. It is lovely to read that you are happy with the home and how we are caring for your husband. I will look into your concerns and be in touch to discuss how improvements will be made
My grandad has been in Charlotte House Care Home now for a good few months. I have no hesitation in recommending the home. On his arrival, the management, nurses and care staff team were very friendly, and welcoming and went above and beyond to make sure my grandad felt safe and comfortable and that I and my family were reassured. The manager, deputy, nurses and care staff team have been very consistent and knowledgeable about my grandad's health conditions and the care required to suit his specific needs. Communication with my family and other health professionals has been excellent. I have found the management very professional and approachable. The whole staff team are very friendly and I can leave my grandad knowing he will have had lots of activities to engage in, trips out in the home's minibus, food that he has thoroughly enjoyed, a beautifully clean room and a lot of caring people around him. Thank you so much to all of you for all that you do from the whole family.
Thank you for your lovely review. We pride ourselves on delivering exceptional care to our residents and your comments mean a lot. I will share your kind words with the team who will be delighted.
My dad was a resident from January 2020 until 1st August 2022 when he sadly passed away. Dad loved his time at Charlotte House Care Home and we, his family, will always be grateful for the wonderful care he received and the support we were given during what turned out to be two incredibly challenging years for all concerned with adult social care. Dad was enabled to live his life to the full as staff worked alongside us to play to his strengths. We shall never forget the love and kindness he and we received right up to the end of his life. Charlotte House and all staff will always hold a special place in our hearts. Thank you.
Thank you so much for taking the time to write this lovely review at a very difficult time for you, I will share this with my team. It was an absolute pleasure to care for your dad.
My mum was only there for a short time before she passed away and I can honestly say the staff who cared for her were truly amazing, so caring and friendly, top marks to them all. The home is always immaculate and staff are very welcoming. I would recommend this home to anyone looking for a nursing home.
Thank you so much for these lovely kind words, it was a pleasure to care for your mother and my team will really appreciate your review. Thank you.
An absolute pleasure to attend the Jubilee celebration at Charlotte House Care Home, the residents, staff and other visitors enjoyed the afternoon, it was so well organised and fun. The food was excellent, the bunting and decorations were amazing and everyone was thoroughly entertained by the singer. Well done to all the staff.
Thank you so much for this lovely review, I am so please that you enjoyed the lovely day, it was a pleasure for all of us to be involved.
The care in the home is exemplary at this time. It has improved a great deal under the new management.
Thank you for this review, we really appreciate the time taken to do this for us.
My brother has been living here for about ten years and he always seems very happy with all aspects of his care and gets on very well with all the staff and residents and has never mentioned any negatives to me.
Thank you so much for this lovely review, I am delighted to know your brother is happy here with us.
Since my mother moved into Charlotte House Care Home, we have been very pleased with the care that she has received. When my sister and I visited prior to Mum moving in, we were hit by the warm, welcoming atmosphere as you go into reception. The manager was so helpful and kind. The room is lovely and Mum is contented with her care and all the carers are so good and kind to her, making her as comfortable as possible and trying to keep to her routine! Thanks to everyone.
Thank you so much for this lovely review, it is really appreciated.
Great experience and atmosphere when entering Charlotte House Care Home, my brother's room is lovely and clean and he has a great rapport with his carers, he really enjoys interacting with the other residents and the team supports this with plenty of group activities.
Thank you so much for this lovely review, I will share it with my team who will be delighted.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 April 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Charlotte House Care Home.
There are no upcoming events for Charlotte House Care Home.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Lovett Care Ltd
- 31 Jan 2025Recipient: Lovett Care Ltd
- 31 Jan 2024Recipient: Lovett Care Ltd
Accreditations
There are no accreditations posted yet for Charlotte House Care Home.
Meet the Team (7)

I have worked in the care industry for 29 years to date.
I have managed a range of different services, from commissioning new services to troubleshooting and improving struggling homes. I have also had experience as a regional manager, which gave me the opportunity to manage people who have become dispersed across several local authorities.
I have a degree in management, a Registered Manager's Award, and Level 5 in care management. I am also a trained dementia tutor. I am passionate about providing excellent care. I pride myself on inspiring my team to make a difference in our residents' lives.

I have worked in the care sector since the age of 18 and have built my career around delivering high-quality, person-centred care. I am a trained Registered Nurse and have been a Deputy Manager for the past five years, with experience across both care home settings and the NHS.
I hold a degree in Nursing, have completed my Level 3 in Health and Social Care, and I am currently working towards my Level 5 qualification in Leadership and Management.
Outside of work, I enjoy spending quality time with my family, travelling around the UK, and exploring new places and experiences.

Richelle is a valued member of our team here at Charlotte House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Karishma is a valued member of our team here at Charlotte House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

I've been working on activities now for a little under a year. My reasons for taking this position were that I wanted to bring a little light into our residents' world. Especially those living with dementia. I wanted our residents to understand that just because they live in a care home now doesn't mean their life has to stop. We can still do all the things they used to do at home, like cooking, gardening, taking trips out, and socialising. If I can bring a little bit of excitement into their world. I know I've done my job.
In my spare time, I love spending time with friends and family and my little dog.

I have worked 14 years as a chef, and I've been the head chef in 2 previous kitchens, this being my third. All are 5-star kitchens. I started as a kitchen assistant when I was 16 and gradually worked my way up. I ran a small care home kitchen previously and now manage Charlotte House care home kitchen, which is a 5-star kitchen which I’m very proud of.
I have the ability to make my own dishes rather than following recipes. Also, knowing my food can make someone’s day and improve how they feel.
When we’ve all worked to overcome and achieve, for example, when we had the summer fayre, we served over 70 people all at the same time, and the food was of a high quality.
When the quality and presentation of my plate, seeing a table praising the food to each other, is the reason why I do what I do.
I coach a kids' football team, 2 years ago, some of the kids didn’t play football. A few months ago, we won the league and a cup. Anything I do, I go all out and give it everything.
A recipe has no soul; you, the chef, must bring the soul to the recipe.

I have a varied background and have been working in care for around five years. Before that, I gained experience in health insurance, retail, and theatre sales and marketing.
My inspiration to work in care came from looking after my mum before she passed away. I’m so pleased I had that time with her, and it made me realise that working in care is about giving something back.
What I enjoy most about my role is the interaction with people. No two days are ever the same, and I love being able to support a variety of people, from residents to team members.
A highlight of my career has been the opportunity to live and work in both France and Germany.
Outside of work, I’m a big film fan and a proud dad to two dogs, a shih tzu named Molly and a lhasa apso named Bobby.
My favourite saying is: “There’s always somebody worse off than you. Be thankful and try to bear others in mind.”
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