Charlotte House Care Home

Church Road, Bebington, Wirral CH63 3DZ
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9.8 78 Reviews
  • Charlotte House Care Home, Wirral
Charlotte House is a warm, spacious and welcoming care home where a highly trained team offer high quality residential, nursing, respite and palliative care in comfortable, homely surroundings.

Upon arrival, residents are supported by the staff to develop a personalised care plan using an electronic comprehensive integrated Care Planning system. This not only records information around an individual's care needs but also includes interests, hobbies and dietary preferences. This system gives everyone involved in residents’ care instant access to care information and preferences from their individual care plan to provide responsive and person-centred care.

They use an electronic medication system for clear and accurate and safe administration of medications and also assist residents, who are able to and chose to, look after their own medications.

Varied, imaginative and meaningful activities are planned by the home's Activities Coordinator and delivered by the whole team. Activities are chosen based on discussions with residents and their relatives.

A daily menu is prepared by the on-site chef who creates restaurant-style meals from locally sourced ingredients. Residents have the option to eat in their own rooms or in the dining room - which is a hub of conversation and laughter.
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Care Provided by Charlotte House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 103 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1305
  • Self-Funded Residential Dementia Care: from £1305
  • Self-Funded Nursing Care: from £1305
  • Self-Funded Nursing Dementia Care: from £1305
  • RESPITE Self-Funded Residential Care: from £1305
  • RESPITE Self-Funded Residential Dementia Care: from £1305
  • RESPITE Self-Funded Nursing Care: from £1305
  • RESPITE Self-Funded Nursing Dementia Care: from £1305

Fees are subject to assessment. Local Authority with a top up and CHC are accepted.

These prices are only a guideline, please contact Charlotte House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Phil Evans (General Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (103)
  • Single Rooms with Ensuite Wet Room (103)

Visiting

  • Charlotte House welcome visitors, please call to arrange a time to visit your loved ones or tour facilities

Parking

  • Parking on site for visitors

Charlotte House Care Home Reviews (78)

9.8

Charlotte House Care Home has a Review Score of 9.8 (9.822) out of 10, based on 20 reviews in the last 2 years.
Over all time Charlotte House Care Home has 78 reviews.

Overall Experience
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  • 16
  • 1
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Date Published
  • 78
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Reviewer Connection to Charlotte House Care Home
  • 26
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Total of 78, showing 21-40
Review from Frank H (Son of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came to Charlotte House for palliative care. While Dad's stay was short, the support we received was exemplary. With staff making my dad very comfortable while supporting the family. Words cannot express the care and support Charlotte House gave us. A big thank you to all staff.
Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you for your kind words, we pride ourselves on delivering the very best care and, though this was a difficult time for you all, we are glad we were able to support you all.

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Review from Susan B (Niece of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
I am absolutely astounded that Charlotte House Care Home has good reviews because this is most definitely not my experience.
My Aunt was assessed for her needs at the hospital and admitted to Charlotte House on a Friday. When I visited on the Sunday morning she was distraught after being left in bed
unwashed and unchanged since arrival. She had been lying in a soiled pad, and had failed to summon help for hours.
This experience was also repeated when I arrived a couple of weeks later on a Sunday at 2.15 in the afternoon, unchanged and unwashed and very upset. It took me 30 minutes to get help for her.
This place is depressing, un-stimulating and outdated. The staff are on the whole caring but there just isn’t enough of them to make this place a safe environment.
I could go on and on about what I saw. My Aunt was moved as quickly as we were able to do so to another Care home. It seems like she is in heaven now compared to Charlotte House.
Reply from Phil Evans, General Manager at Charlotte House Care Home

We are extremely disappointed to read your feedback and would welcome the opportunity to discuss your concerns. Please contact me to arrange a meeting or call to discuss in greater detail. We pride ourselves on delivering the very best care and support at all times and take any complaints seriously.

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Review from Angie W (Daughter of Resident) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly, my mum passed away two weeks ago and I can only say how wonderful the staff were to us as a family. Mum enjoyed her time there and she was treated with the utmost dignity and respect. Nothing was too much trouble for the staff and they treated Mum how they would treat their own.
Reply from Clare Richards, General Manager at Charlotte House Care Home

Thank you for your kind words, it was an absolute privilege to care for your mother and we are sincerely sorry for your family's loss. The team pride themselves on delivering exceptional care so thank you for recognising this.

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Review from Sue C (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Charlotte House Care Home since January 2020. The day-to-day care, (including medical care), given to my mother is exceptional. Her general health and well-being have improved beyond all recognition in that time. She is very happy and content and has nothing but praise
for all her carers who always treat her with respect and dignity. Recently, my mother had a fall that required hospital treatment. The quick and efficient response of the staff on duty was very reassuring. I was contacted immediately as were the paramedics.
My husband and I are also very grateful to the reception staff who go out of their way to be helpful and supportive and for keeping us fully informed on a regular basis regarding any changing developments, family meetings or just general information. We have nothing but praise for all the staff and have no hesitation in recommending Charlotte House. It is an outstanding care home with a very professional, caring and friendly staff.
Reply from Clare Richards, General Manager at Charlotte House Care Home

Thank you so much for your wonderful review; I am delighted to read how happy you are with everything. I will share all your comments with the team.

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Review from Carol K (Wife of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mostly very happy with my husband’s care. The staff are all very kind and caring, doing a great job often under pressure. I sometimes find his wheelchair very dirty with spilt food and hope that this could be rectified. Nevertheless, he is cared for very well overall.
Reply from Clare Richards, General Manager at Charlotte House Care Home

Thank you for taking the time to review our home. It is lovely to read that you are happy with the home and how we are caring for your husband. I will look into your concerns and be in touch to discuss how improvements will be made

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Review from Geoff T (Grandson of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been in Charlotte House Care Home now for a good few months. I have no hesitation in recommending the home. On his arrival, the management, nurses and care staff team were very friendly, and welcoming and went above and beyond to make sure my grandad felt safe and comfortable and that
I and my family were reassured. The manager, deputy, nurses and care staff team have been very consistent and knowledgeable about my grandad's health conditions and the care required to suit his specific needs. Communication with my family and other health professionals has been excellent. I have found the management very professional and approachable. The whole staff team are very friendly and I can leave my grandad knowing he will have had lots of activities to engage in, trips out in the home's minibus, food that he has thoroughly enjoyed, a beautifully clean room and a lot of caring people around him. Thank you so much to all of you for all that you do from the whole family.
Reply from Clare Richards, General Manager at Charlotte House Care Home

Thank you for your lovely review. We pride ourselves on delivering exceptional care to our residents and your comments mean a lot. I will share your kind words with the team who will be delighted.

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Review from Julie P (Daughter of Resident) published on 23 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident from January 2020 until 1st August 2022 when he sadly passed away. Dad loved his time at Charlotte House Care Home and we, his family, will always be grateful for the wonderful care he received and the support we were given during what turned out to be two incredibly challenging
years for all concerned with adult social care. Dad was enabled to live his life to the full as staff worked alongside us to play to his strengths. We shall never forget the love and kindness he and we received right up to the end of his life. Charlotte House and all staff will always hold a special place in our hearts. Thank you.
Reply from Clare Richards, General Manager at Charlotte House Care Home

Thank you so much for taking the time to write this lovely review at a very difficult time for you, I will share this with my team. It was an absolute pleasure to care for your dad.

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Review from Jackie S (Daughter of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was only there for a short time before she passed away and I can honestly say the staff who cared for her were truly amazing, so caring and friendly, top marks to them all. The home is always immaculate and staff are very welcoming. I would recommend this home to anyone looking for a nursing
home.
Reply from Clare Richards, General Manager at Charlotte House Care Home

Thank you so much for these lovely kind words, it was a pleasure to care for your mother and my team will really appreciate your review. Thank you.

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Review from Cathy N (Friend of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An absolute pleasure to attend the Jubilee celebration at Charlotte House Care Home, the residents, staff and other visitors enjoyed the afternoon, it was so well organised and fun. The food was excellent, the bunting and decorations were amazing and everyone was thoroughly entertained by the singer.
Well done to all the staff.
Reply from Clare Richards, General Manager at Charlotte House Care Home

Thank you so much for this lovely review, I am so please that you enjoyed the lovely day, it was a pleasure for all of us to be involved.

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Review from Clifford S (Relative of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care in the home is exemplary at this time. It has improved a great deal under the new management.
Reply from Clare Richards, General Manager at Charlotte House Care Home

Thank you for this review, we really appreciate the time taken to do this for us.

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Review from Michael W (Brother of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been living here for about ten years and he always seems very happy with all aspects of his care and gets on very well with all the staff and residents and has never mentioned any negatives to me.
Reply from Clare Richards, General Manager at Charlotte House Care Home

Thank you so much for this lovely review, I am delighted to know your brother is happy here with us.

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Review from Susan B (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother moved into Charlotte House Care Home, we have been very pleased with the care that she has received. When my sister and I visited prior to Mum moving in, we were hit by the warm, welcoming atmosphere as you go into reception. The manager was so helpful and kind. The room is lovely and
Mum is contented with her care and all the carers are so good and kind to her, making her as comfortable as possible and trying to keep to her routine! Thanks to everyone.
Reply from Clare Richards, General Manager at Charlotte House Care Home

Thank you so much for this lovely review, it is really appreciated.

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Review from Ernest W (Brother of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great experience and atmosphere when entering Charlotte House Care Home, my brother's room is lovely and clean and he has a great rapport with his carers, he really enjoys interacting with the other residents and the team supports this with plenty of group activities.
Reply from Clare Richards, General Manager at Charlotte House Care Home

Thank you so much for this lovely review, I will share it with my team who will be delighted.

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Review from R M (Son of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In recent dealings with the management of Charlotte House I can say that their help and cooperation during a stressful time has been exemplary. The staff are extremely caring and kind with Mom and are always available to offer a helping hand. Facilities are excellent and with the addition of a new minibus
residents can look forward to local days out. Well done and thank you.
Reply from Clare Richards, General Manager at Charlotte House Care Home

Thank you so much for this really kind review, I will share it with my team who will be delighted.

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Review from Andrea J (Private Carer of Resident) published on 3 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Returned in October as an essential support carer, provided I had been vaccinated and taken the lateral flow tests per visit when other visitors were not allowed to attend due to Covid restrictions. Charlotte House Care Home has followed all Covid advice extremely well, in order to protect the residents.
Have found the new care provider company to be very helpful and good care to the lady I visit each week. The manager, admin, secretaries, care staff and even the cleaning staff are so pleasant too. The meals seem to look very nourishing and well cooked. The lady I see is always kept spotless, her room is kept clean and she is well-liked by all. The whole team are very kind to me and will give me answers to my questions if called upon.
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Review from Y A (Daughter of Resident) published on 24 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is settled and comfortable in Charlotte House Care Home. She is well looked after and we are kept informed of any problems.
The staff are always pleasant and friendly.
She loves her meals.
Reply from Clare Richards, General Manager at Charlotte House Care Home

Thank you for your kind review which I will share with my team.

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Review from B M (Husband of Resident) published on 8 April 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some staff are very helpful and others are not as helpful. Agency staff are poor.
Menu could be more varied.
Reply from Michelle Oliphant, Regional Support Manager at Charlotte House Care Home

I am so sorry that you feel some of the team are not helpful, I am not aware that you have brought this to anyone's attention to attempt to resolve this for you, I will call you directly to discuss this. You have not made comment on the care and support of your wife so it is really important that we speak so that I can understand and address your concerns.

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Review from Richard J (Son of Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care shown to my mum was exceptional. She was really well looked after in every sense of the word.
Whilst the carers we met were all good, I want to mention that one in particular was exceptional. The two nurses that looked after Mum were absolutely brilliant and caring.
The receptionist was
so understanding and helpful.
Your admin manager has zero people skills and was dreadful.
Reply from Michelle Oliphant, Regional Support Manager at Charlotte House Care Home

Thank you so much for your lovely comments, I will pass them on to the team. I am so sorry that you had a poor experience with the administration and we really appreciate your feedback.

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Review from L D (Daughter of Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well cared for and the staff all know her well. They treat her with dignity and as her needs have increased, they have recognised what support she needs. They keep us well informed and always welcome updates.
Mum is as settled as she could be. Thank you to all the staff who work hard to keep
her happy. We appreciate you all.
Reply from Michelle Oliphant, Regional Support Manager at Charlotte House Care Home

Thank you so much for this lovely review, I will share this with my team who will be delighted.

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Review from Helen L (Daughter of Resident) published on 22 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional home. All staff were lovely and caring. Nothing was too much trouble.
The home was very clean with plenty of staff available.
We would definitely recommend this home - thank you.
Reply from Donald Diamond, General Manager at Charlotte House Care Home

Thank you so much for this lovely review, we really appreciate your comments and will share them with my team.

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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Charlotte House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Charlotte House Care Home is calculated as follows: ( (205 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 235 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.971 Points relating to the number of positive Reviews for Charlotte House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6. 20 Positive Reviews ÷ 20.6 = 0.971
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Phil

Phil Evans

Job Title: General Manager Joined: 2021

I have worked in the care industry for 29 years to date.


I have managed a range of different services, from commissioning new services through to troubleshooting and improving struggling homes. I have also had experience as a regional manager which gave me the opportunity to manage people that have become dispersed across several local authorities.


I have a degree in management, a registered managers award, Level 5 in care management. I am also a trained dementia tutor. I am passionate about providing excellent care. I pride myself in inspiring my team to make a difference in our resident's lives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charlotte House Care Home to verify any information. View our terms and conditions. Charlotte House Care Home has an Enhanced Service - more info.