
I am very impressed by the care my mum has received at Charlotte HouseShelagh M(Daughter of Resident/Service User)

We shall never forget the love and kindness he and we receivedJulie P(Daughter of Resident/Service User)

Thank you to all the staff who work hard to keep her happy. We appreciate you all.L D(Daughter of Resident/Service User)

I am very impressed by the care my mum has received at Charlotte HouseShelagh M(Daughter of Resident/Service User)

We shall never forget the love and kindness he and we receivedJulie P(Daughter of Resident/Service User)

Thank you to all the staff who work hard to keep her happy. We appreciate you all.L D(Daughter of Resident/Service User)

Charlotte House is a warm, spacious and welcoming care home where a highly trained team offer high quality residential, nursing, respite and palliative care in comfortable, homely surroundings.
Upon arrival, residents are supported by the staff to develop a personalised care plan using an electronic comprehensive integrated Care Planning system. This not only records information around an individual's care needs but also includes interests, hobbies and dietary preferences. This system gives...
Care Provided by Charlotte House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 103 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are subject to assessment. Local Authority with a top up and CHC are accepted.
The price(s) shown are provided by the care home. Contact Charlotte House Care Home for full pricing details and T&Cs.
Contact Charlotte House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Lovett Care Ltd
- Private Owned
Person in charge
- Phil Evans(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (103)
- Single Rooms with ensuite Wet Room (103)
Visiting
- Charlotte House welcome visitors, please call to arrange a time to visit your loved ones or tour facilities
Parking
- Parking on site for visitors
Charlotte House Care Home Reviews (85)
Charlotte House Care Home has a Review Score of 9.8 (9.781) out of 10, based on 19 reviews in the last 2 years.
Over all time Charlotte House Care Home has 85 reviews.
Charlotte House staff are friendly and caring. The rooms are bright, cheerful and clean. The restaurant serves good quality food with plenty of choices. There is good medical support if required. There is plenty of entertainment organised for residents to keep them stimulated mentally and physically.
The result is a cheerful, safe atmosphere, which has been great for my father and I look forward to visiting.
Thank you for your positive comments about our home, our team are incredibly dedicated and an asset to Charlotte House, so it is wonderful to hear you find them "unfailingly kind, responsive and good-humored". They will be delighted by your feedback.
Satisfactory in all respects.
Thank you for your positive comments about our home, the team will be very pleased with your feedback.
My father has been a resident for seven months. During that time I have found the staff to be kind and friendly and the flow of information in both directions between my family and the home has been very good.
My father appears clean and well cared for, and often comments on the excellent quality of the meals provided. When my aunt also required a care home, my family had no hesitation in placing her with my father in Charlotte House.
Thank you for your positive comments about our home, the team will be delighted to hear your feedback.
The staff are supportive and kind and relate well to the residents. The home is clean and safe. A variety of activities are organised to ensure a balance of interests are provided including the spiritual welfare of the residents.
I would not have any issues recommending Charlotte House to anyone looking for care.
Thank you for taking the time to leave us a review. We are delighted that you feel able to recommend the home to anyone looking. This really means a lot to us and to the team.
Having moved homes due to a poor quality of care, we are delighted with the care he is receiving. My friend thinks we have moved him into a five-star hotel. As an alcoholic with incontinence issues, my friend and his room are kept clean, treated with dignity and he looks smarter than when he lived at home. His room never smells (like the previous home) and the staff and management are always pleasant and professional. They are very proactive to his needs. We highly recommend Charlotte House.
Very friendly caring staff from the initial visit to respite care. Nursing care excellent. Dad was dreading staying, but enjoyed himself, especially the food. Not been apart from Mum for 58 years and is now OK with coming back.
We have been impressed with the level of care at Charlotte House. The atmosphere when we visit and our interaction with staff has always been positive. We feel our relative has been helped to settle well.
Also, there never seems to be any wholemeal bread.
Since arriving almost a year ago at Charlotte House, the standard of care has always been 5 stars. My mother is always clean and well looked after. Her room is spotless, as is all of the premises. Excellent staff, great quality on all levels. My thanks go to everyone involved for taking a great deal of previous stress and worry over mother's welfare. I remain relaxed and confident. She has dedicated caring staff. Many thanks.
Plenty of activities to choose from each day.
Food very good with plenty of choices.
Homely and very clean and any problems attended to immediately or as soon as possible.
Transport and support for visits to hospital and dentist is excellent.
I have been visiting my friend for a couple of years. The staff are very pleasant and welcoming. The home is nice and clean and very comfortable. The food is excellent.
My mother was extremely well looked after and care for. A personal touch from all staff involved with mum was greatly appreciated.
A great team headed by the manageress. Seen such a positive change in my father in such a short period. Keep up the good work. Thanks.
Following yet another stay in hospital and being discharged back to own house, dad found it impossible to manage most personal tasks and daily activities. His health began to improve immediately he moved to Charlotte House and this brought great comfort to my wife and myself together with dads grandchildren. His abilities are now restricted and he is dependant on others to help him. The staff at Charlotte House are excellent in both their attention and manner. I visit dad each day at various times of the day and night and witness kindness and patience from all staff concerned. For many years dad and I spoke about the possibility of one day moving into a care home and this was met with many unfavourable comments from him. That has all changed. He is so happy and settled which pleases not only dad but me and the family too.
My aunt was not keen to ever go into a care home but has commented that whilst it's still an institution, she's quite impressed. (Coming from her that's quite something!) They have accommodated her wilful character eg no men aiding her whilst in the state of undress and even sending the nurse packing as she arrived at midnight to give her an enema - which she later regretted delaying! OK, the food and drinks end up being rather cool by the time they get to her room, but the food in the dining room has been complimented.
In the main, the service provided has been excellent. My father-in-law has been provided with care in a happy and caring environment. Staff all know him by name and as they got to know him they really began to understand his care needs associated with Alzheimer's.
My only observation for improvement is to have consistent standards and at times better communication between staff and supporting relatives.
Staff are fantastic. Clean, tidy and would definitely return.
My mother stayed here for two weeks whilst family went on holiday. Her first day was a Saturday, on arrival I thought the staffing level a little low for the size of the building but the male member of staff was friendly and welcoming. Mum was given a programme of activities but chose not to attend these.
At the end of her stay, Mum was glad to go back to her own house but the care home had met her needs adequately and she had no complaints.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 April 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Charlotte House Care Home.
There are no upcoming events for Charlotte House Care Home.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Lovett Care Ltd
- 31 Jan 2025Recipient: Lovett Care Ltd
- 31 Jan 2024Recipient: Lovett Care Ltd
Accreditations
There are no accreditations posted yet for Charlotte House Care Home.
Meet the Team (7)

I have worked in the care industry for 29 years to date.
I have managed a range of different services, from commissioning new services to troubleshooting and improving struggling homes. I have also had experience as a regional manager, which gave me the opportunity to manage people who have become dispersed across several local authorities.
I have a degree in management, a Registered Manager's Award, and Level 5 in care management. I am also a trained dementia tutor. I am passionate about providing excellent care. I pride myself on inspiring my team to make a difference in our residents' lives.

I have worked in the care sector since the age of 18 and have built my career around delivering high-quality, person-centred care. I am a trained Registered Nurse and have been a Deputy Manager for the past five years, with experience across both care home settings and the NHS.
I hold a degree in Nursing, have completed my Level 3 in Health and Social Care, and I am currently working towards my Level 5 qualification in Leadership and Management.
Outside of work, I enjoy spending quality time with my family, travelling around the UK, and exploring new places and experiences.

Richelle is a valued member of our team here at Charlotte House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

Karishma is a valued member of our team here at Charlotte House. Like everyone at Lovett Care, they're committed to helping us create a caring community where everyone can thrive. Their role contributes to the warm, person-centred approach that sits at the heart of everything we do.

I've been working on activities now for a little under a year. My reasons for taking this position were that I wanted to bring a little light into our residents' world. Especially those living with dementia. I wanted our residents to understand that just because they live in a care home now doesn't mean their life has to stop. We can still do all the things they used to do at home, like cooking, gardening, taking trips out, and socialising. If I can bring a little bit of excitement into their world. I know I've done my job.
In my spare time, I love spending time with friends and family and my little dog.

I have worked 14 years as a chef, and I've been the head chef in 2 previous kitchens, this being my third. All are 5-star kitchens. I started as a kitchen assistant when I was 16 and gradually worked my way up. I ran a small care home kitchen previously and now manage Charlotte House care home kitchen, which is a 5-star kitchen which I’m very proud of.
I have the ability to make my own dishes rather than following recipes. Also, knowing my food can make someone’s day and improve how they feel.
When we’ve all worked to overcome and achieve, for example, when we had the summer fayre, we served over 70 people all at the same time, and the food was of a high quality.
When the quality and presentation of my plate, seeing a table praising the food to each other, is the reason why I do what I do.
I coach a kids' football team, 2 years ago, some of the kids didn’t play football. A few months ago, we won the league and a cup. Anything I do, I go all out and give it everything.
A recipe has no soul; you, the chef, must bring the soul to the recipe.

I have a varied background and have been working in care for around five years. Before that, I gained experience in health insurance, retail, and theatre sales and marketing.
My inspiration to work in care came from looking after my mum before she passed away. I’m so pleased I had that time with her, and it made me realise that working in care is about giving something back.
What I enjoy most about my role is the interaction with people. No two days are ever the same, and I love being able to support a variety of people, from residents to team members.
A highlight of my career has been the opportunity to live and work in both France and Germany.
Outside of work, I’m a big film fan and a proud dad to two dogs, a shih tzu named Molly and a lhasa apso named Bobby.
My favourite saying is: “There’s always somebody worse off than you. Be thankful and try to bear others in mind.”
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