Charlotte House Care Home

Church Road, Bebington, Wirral CH63 3DZ
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9.7 77 Reviews
  • Charlotte House Care Home, Wirral
Charlotte House is a warm, spacious and welcoming care home where a highly trained team offer high quality residential, nursing, respite and palliative care in comfortable, homely surroundings.

Upon arrival, residents are supported by the staff to develop a personalised care plan using an electronic comprehensive integrated Care Planning system. This not only records information around an individual's care needs but also includes interests, hobbies and dietary preferences. This system gives everyone involved in residents’ care instant access to care information and preferences from their individual care plan to provide responsive and person-centred care.

They use an electronic medication system for clear and accurate and safe administration of medications and also assist residents, who are able to and chose to, look after their own medications.

Varied, imaginative and meaningful activities are planned by the home's Activities Coordinator and delivered by the whole team. Activities are chosen based on discussions with residents and their relatives.

A daily menu is prepared by the on-site chef who creates restaurant-style meals from locally sourced ingredients. Residents have the option to eat in their own rooms or in the dining room - which is a hub of conversation and laughter.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 103 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1305
  • Self-Funded Residential Dementia Care: from £1305
  • Self-Funded Nursing Care: from £1305
  • Self-Funded Nursing Dementia Care: from £1305
  • RESPITE Self-Funded Residential Care: from £1305
  • RESPITE Self-Funded Residential Dementia Care: from £1305
  • RESPITE Self-Funded Nursing Care: from £1305
  • RESPITE Self-Funded Nursing Dementia Care: from £1305

Fees are subject to assessment. Local Authority with a top up and CHC are accepted.

These prices are only a guideline, please contact Charlotte House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Phil Evans (General Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (103)
  • Single Rooms with ensuite Wet Room (103)

Visiting

  • Charlotte House welcome visitors, please call to arrange a time to visit your loved ones or tour facilities

Parking

  • Parking on site for visitors

Charlotte House Care Home Reviews (77)

Total of 77, showing 61-77
9.7

Charlotte House Care Home has a Review Score of 9.7 (9.654) out of 10, based on 21 reviews in the last 2 years. Over all time Charlotte House Care Home has 77 reviews.

Overall Experience

  • 59
  • 16
  • 1
  • 0
  • 1

Date Published

77
3
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Review from Phil E (Stepson of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been impressed with the level of care at Charlotte House. The atmosphere when we visit and our interaction with staff has always been positive. We feel our relative has been helped to settle well.

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Review from Peter M (Son of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found that food is not so good, when the male chef is on ie fish is small and more batter than fish, chips are more like french fries, certain soups are watery and no flavour.
Also, there never seems to be any wholemeal bread.

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Review from Chris M (Son of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving almost a year ago at Charlotte House, the standard of care has always been 5 stars. My mother is always clean and well looked after. Her room is spotless, as is all of the premises. Excellent staff, great quality on all levels. My thanks go to everyone involved for taking a great deal
of previous stress and worry over mother's welfare. I remain relaxed and confident. She has dedicated caring staff. Many thanks.

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Review from A M H (Resident) assisted by family/friend published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff.
Plenty of activities to choose from each day.
Food very good with plenty of choices.
Homely and very clean and any problems attended to immediately or as soon as possible.
Transport and support for visits to hospital and dentist is excellent.

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Review from A C A (Friend of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend for a couple of years. The staff are very pleasant and welcoming. The home is nice and clean and very comfortable. The food is excellent.

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Review from Roger S (Son of Resident) published on 1 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was extremely well looked after and care for. A personal touch from all staff involved with mum was greatly appreciated.

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Review from Steve (Son of Resident) published on 21 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great team headed by the manageress. Seen such a positive change in my father in such a short period. Keep up the good work. Thanks.

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Review from Michael J (Son of Resident) published on 16 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following yet another stay in hospital and being discharged back to own house, dad found it impossible to manage most personal tasks and daily activities. His health began to improve immediately he moved to Charlotte House and this brought great comfort to my wife and myself together with dads grandchildren.
His abilities are now restricted and he is dependant on others to help him. The staff at Charlotte House are excellent in both their attention and manner. I visit dad each day at various times of the day and night and witness kindness and patience from all staff concerned. For many years dad and I spoke about the possibility of one day moving into a care home and this was met with many unfavourable comments from him. That has all changed. He is so happy and settled which pleases not only dad but me and the family too.

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Review from A B (Niece of Resident) published on 20 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was in a desperate situation of needing care for my aunt immediately and the team at Charlotte House bent over backwards to help, sending out a team member to make an assessment and then accepted her that evening. The staff have been attentive to her needs and have all appeared to be caring with jolly
dispositions!
My aunt was not keen to ever go into a care home but has commented that whilst it's still an institution, she's quite impressed. (Coming from her that's quite something!) They have accommodated her wilful character eg no men aiding her whilst in the state of undress and even sending the nurse packing as she arrived at midnight to give her an enema - which she later regretted delaying! OK, the food and drinks end up being rather cool by the time they get to her room, but the food in the dining room has been complimented.

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Review from Kate C (Daughter-in-law of Resident) published on 25 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the main, the service provided has been excellent. My father-in-law has been provided with care in a happy and caring environment. Staff all know him by name and as they got to know him they really began to understand his care needs associated with Alzheimer's.


My only observation for improvement

is to have consistent standards and at times better communication between staff and supporting relatives.

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Review from Herbert L (Daughter of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic. Clean, tidy and would definitely return.

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Review from Eileen D (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed here for two weeks whilst family went on holiday. Her first day was a Saturday, on arrival I thought the staffing level a little low for the size of the building but the male member of staff was friendly and welcoming. Mum was given a programme of activities but chose not to attend
these.


At the end of her stay, Mum was glad to go back to her own house but the care home had met her needs adequately and she had no complaints.

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Review from D G (Resident) assisted by family/friend published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, very helpful, sometimes, take a while to answer the buzzer due to being busy on the floor with other residents. Food could improve. Housekeeping staff keep the room clean and tidy. Maintenance carried out very quickly. Activity planner put in the room. Newsletters also available monthly.
Overall, excellent care. On site hairdresser is fantastic.

Reply from Tessa Matthews, Marketing Manager at Charlotte House Care Home

Thank you for your feedback on the excellent care at Charlotte House. We always try to make dining special - sorry to hear that your friend feels that the food could improve. There is always choice available and the menu is created with and by residents. We will make sure we can offer something they fancy. If you have time, pop in to see us to give us a little more information.

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Review from Roger M (Respite Resident) published on 7 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was looked after extremely well by all carers at the home. The manageress could not do enough for me and her residents.
The carers were excellent.

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Review from N P (Power of Attorney of Resident) published on 1 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with the admin management staff at BrighterKind Charlotte House care home contrasts starkly with that of direct care giving staff who are able to display professionalism, courtesy and respectful humility, and not least in end of life circumstances.

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Review from D C (Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the care home bright and cheerful and the food was good and varied. The rooms were tastefully decorated and very clean. I could have settled comfortably except I had to go home again.

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Review from Shelagh M (Daughter of Resident) published on 25 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the care my mum has received at Charlotte House. The staff are all very professional, kind and caring. Charlotte House has the feel of a hotel rather than a Care Home. I would definitely recommend Charlotte House.

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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Charlotte House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.683 for Charlotte House Care Home is calculated as follows: ( (204 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 246 Ratings = 4.683

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.971 Points relating to the number of positive Reviews for Charlotte House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6. 20 Positive Reviews ÷ 20.6 = 0.971

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

Meet the Team (1)

Phil

Phil Evans

Job Title: General Manager

Joined: 2021

I have worked in the care industry for 29 years to date.


I have managed a range of different services, from commissioning new services through to troubleshooting and improving struggling homes. I have also had experience as a regional manager which gave me the opportunity to manage people that have become dispersed across several local authorities.


I have a degree in management, a registered managers award, Level 5 in care management. I am also a trained dementia tutor. I am passionate about providing excellent care. I pride myself in inspiring my team to make a difference in our resident's lives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charlotte House Care Home to verify any information. View our terms and conditions. Charlotte House Care Home has an Enhanced Service - more info.