Elderholme

Clatterbridge Road, Bebington, Wirral CH63 4JY
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9.4 20 Reviews
  • Elderholme, Wirral
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Care Provided

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 64 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Wirrelderly

Person in charge

  • Kelly Crabtree (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (64)
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Elderholme Reviews (20)

9.4

Elderholme has a Review Score of 9.4 (9.373) out of 10, based on 8 reviews in the last 2 years.
Over all time Elderholme has 20 reviews.

Overall Experience
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Date Published
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Total of 20, showing 1-20
Review from David S (Husband of Resident) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has MND and needs constant care, the staff at this care home are angels in human form. I know that she is safe and cared for by people who go above and beyond and I will always be grateful for their kindness and understanding. My wife has bonded with her carers and even though unable to speak
due to her medical condition has had little trouble communicating her fears and feelings. Thank you from the bottom of my heart.
Reply from Tanya Kelly, Admin at Elderholme

Thank you so much for your review. I will pass on your kind words to the staff.

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Review from Andrea J (Friend of Resident) published on 11 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say, how welcoming Elderholme is. It's like walking into a hotel. The staff from all departments, are most welcoming, and extremely helpful, making you feel very comfortable when visiting. The dedication, friendliness, and care are so commendable from them all. Staff seem to be very
happy in their prospective roles, from Management, Nursing, Caring Staff, Meds Staff, Cleaners, Laundry and Kitchen, plus the Handy lady too. The lady I have supported for over 9 years, has just joined Elderholme, in May 2024 and is coming on in leaps and bounds and is in a better and safer environment than what she was in before. Her personal care is spot on, and support for her needs every day, is spot on. She is made to feel happy and treated with respect and wonderful care, from smiling faces each day. It was just a pleasure to visit this lady at Elderholme. Thank you to everyone who helps look after this lovely lady and your respectfulness shown to me as well.
Reply from Tanya Kelly, Admin at Elderholme

Thank you very much for your lovely review. Here at Elderholme we strive to work as a team.

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Review from I G (Wife of Resident) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A really lovely care home with the resident's needs and interests foremost. All the staff are professional and the standard of care given to the residents is exceptional. I personally am more than happy with how my husband is looked after and I would recommend Elderholme to everyone looking for a care
home for their loved ones.
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Review from Abigail R (Daughter of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful home, care is exemplary and the staff are friendly and welcoming. We are so grateful to have found this wonderful care home and consider the staff more than just servicing my fathers needs but the whole family.
Reply from Tanya Kelly, Admin at Elderholme

Thank you for taking the time to leave us a review. I will ensure your kind regards are passed to all the team here.

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Review from Julie D (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been in Elderholme since January 2023. We love everything about the place, the care they give to our mum is amazing. We honestly couldn’t thank them enough for how caring they are to her, from the cleaners to the kitchen, laundry, office, nurses, carers, every single person working there
should be very very proud of themselves, they do an amazing job and we are so lucky we found Elderholme. I wouldn’t hesitate to recommend Elderholme to anyone at all, we definitely found a place full of angels who give our mum the most amazing care and we are forever grateful to them all, they have become like family to us all.
Reply from Tanya Kelly, Administrator at Elderholme

Thank you very much for your kind words. We are always working very hard to deliver the best care possible and you are all like family to us as well.

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Review from A B (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has lived in Elderholme since January 2023 and we honestly couldn't have hoped for a better place for her to live following a stroke which left her paralysed down her left side.
The staff are all amazing, taking care of residents like they would their own family.
If you're looking for a care
home, visit Elderholme to check for yourself. Just turn up and they'll happily show you around, which shows they've nothing to hide, what you see is how it is, not set up for visitors!
Reply from Tanya Kelly, Administrator at Elderholme

Thank you for taking the time to leave us such a lovely review. We look forward to seeing you on your next visit.

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Review from M G (Sister of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to a urine infection, my brother developed sepsis, which was identified very quickly by staff. My brother was in hospital for a lengthy stay... during which time, numerous Elderholme staff contacted me to enquire how my brother was and stating how much he was missed! This is a perfect example of
how important it is to all work, as a team, together in the best interests of the resident. All Elderholme staff/residents and visitors become a family who support each other. Elderholme is an excellent home - I can highly recommend.
Reply from Tanya Kelly, Administrator at Elderholme

Thank you for your lovely feedback, it is very much appreciated and we look forward to when you are next visiting us.

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Review from William C (Husband of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm at the home most days and have always been treated with respect by all staff at the home. My wife is well cared for under difficult circumstances. I'm always made welcome and feel like part of the family. Keep up the good work.
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Review from P B (Daughter of Resident) published on 12 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Elderholme for two years and I couldn't be happier with the care she is receiving. The staff are marvelous and the home itself is always clean and well cared for. There are activities and events nearly every day, which makes for a very stimulating environment, especially
for dementia sufferers.
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Review from Janet S (Daughter of Resident) published on 12 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the minute my sister and I turned up (no appointment) to have a look around Elderholme, we knew straightaway it was the best place for our mum. The administrator showed us around and nothing was out of bounds. Staff were all very welcoming and residents were doing an activity. It was spotless!
We were shown the different rooms available, all the beautiful grounds (all accessible for the residents and visitors) and even shown the laundry and kitchen! Our mum has been here since January and has settled in great. Nothing is ever too much trouble and the bonus is that the carers love and care for our mum as much as we do! Would highly recommend Elderholme if you are looking for someone to care for a relative like you would care for them yourself! All the staff from the laundry, kitchen, admin, nurses, carers and housekeeping go above and beyond for all the residents in their care!
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Review from M G (Son-in-law of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law passed away recently and was a resident of Elderholme. He always received excellent care, with the staff commenting on him being an easy patient with a jovial sense of humour. Elderholme has plenty of cheerful staff, always willing to help if asked. There is plenty of cleaning staff,
and the place is clean and spotless. The staff are very professional, know their patients and are able to discuss any concerns, putting you at ease. At the end, he had a peaceful quiet passing with the staff in attendance. This reflects on the quality and compassion of the staff. Thank you all for your care.
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Review from Emma C (Daughter of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff members I had interaction with could not have been nicer, towards me and other family members when I was present. They went above and beyond with the care they gave to my mother in her last few weeks. They answered all of my many, many questions right away as best they could. It was
always clean and tidy and plenty of staff around if something needed doing. I cannot fault this care home at all. Much love and respect to all of the staff here.
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Review from Janet B (Daughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum passed away recently, she was a resident of Elderholme. My mum always received excellent care, the staff are amazing. I always felt my mum was in a safe pair of hands. Elderholme has a lovely warm atmosphere, it's clean, spotless. The staff are what makes Elderholme great, kind, caring, professional,
thoughtful, funny, approachable, they knew my mum inside out. They knew how she liked things, they made her feel special, loved and cared for. My mum had a comfy peaceful passing and all the staff made that possible.
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Review from Ceri M (Daughter of Resident) published on 2 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have had to make the very difficult decision to move Mum into care permanently following a fall in Sept 2020. She broke her shoulder and was transferred to a couple of different homes before moving to Elderholme. Although she likes to remain as independent as she can she isn’t able to care for herself
safely at home. From the outset, the staff at Elderholme have been wonderful and Mum is constantly telling me how caring they all are. Any issues that do arise have been dealt with quickly even through the difficulties of Covid and I truly feel that Mum is being well and truly looked after. We haven’t been able to visit fully because of Covid but the general atmosphere in reception is friendly and relaxed and we now have peace of mind regarding her safety.
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Review from Catherine L (Wife of Resident) published on 24 November 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
Thank God my husband has been moved. Rude staff, the receptionist so rude, the shift leader not accepting issues, basically calling my husband a liar. Not taking any responsibility for anything. Do not put your loved ones here.
Reply from Pamela Schofield, Administrator at Elderholme

Thank you for your comments. The concerns you raised were unsubstantiated. Social services have spoken with your husband who stated that he 'had never been so well cared for' and wanted to return to Elderholme. If you wish to discuss anything further, then please do give us a call. Thank you.

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Review from Jean B (Daughter of Resident) published on 8 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was on a short stay hospital bed at Elderholme.
The carers treated my mum as one of their own and assisted her with whatever she needed during her stay.
She enjoyed the food and was offered plenty of drinks throughout the day. The nurses were always around to answer any questions or concerns
I had.
I cannot fault the staff for anything.
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Review from Ruth L (Granddaughter of Resident) published on 19 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elderholme has given me the peace of mind that I have my nan in the best place possible, she has got stronger and stronger since she moved into the home. The care team are fantastic, the food is great with a wide variety every day, the activities are stimulating and engaging and they have something
for everyone. The home has just been refurbished and is clean and just has a lovely feel throughout. Staff look happy, are caring and passionate about what they do.
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Review from Jenny A (Granddaughter of Resident) published on 19 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad was placed in Elderholme in a T2A bed. He was looked after very well. All of the staff I had contact with were very friendly and attentive to my grandad's needs. I myself am a nurse and I was surprised at just how competent some of the nursing staff were who looked after my grandad. There
was a young male nurse in particular who as a family we would like to say a big thank you to. He was extremely knowledgable and always made my grandad laugh. My grandad's room was always kept very clean and the food provided was always very well presented. My grandad even commented saying that he’d never eaten such tasty food.
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Review from G B (Daughter of Resident) published on 19 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad was in Elderholme for eight weeks during December 2018 and January 2019 until he sadly passed away.
The care and attention that he was given was very good. Staff from all the homes departments were lovely and dad was made as comfortable as possible.
I wish I could name individual staff that
I came into contact with when visiting Dad, especially the carer that was with him at the end but as that's not allowed I can only hope that they know who they are if they are reading this and I would like to say a very big Thank You to you all.
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Review from Nicola A (Granddaughter of Resident) published on 31 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having been a nurse for over 20 years I have lots of experience of care homes and this is one in a million. Elderholme truly is a home from home. Excellent staff, good food (always important when you’re a bit older), fantastic level of care and beautiful surroundings. I couldn’t imagine a better place
for my Grandad to spend his dotage.
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Current Review Score: 9.4 (9.373)

Overview of Review Score

The Review Score of 9.4 (9.373) out of 10 for Elderholme is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.948 for Elderholme is calculated as follows: ( (91 Excellents x 5) + (5 Goods x 4) ) ÷ 96 Ratings = 4.948
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.425 Points relating to the number of positive Reviews for Elderholme is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 8 Positive Reviews ÷ 12.8 = 0.625
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Elderholme

What types of Care is Elderholme registered for?

Older Person Care, Learning Disability / Autism & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elderholme have?

There are 64 Single Rooms.

What are the Facilities & Services at Elderholme?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elderholme to the centre of Wirral?

6.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elderholme to verify any information. View our terms and conditions. Elderholme has an Basic Service - more info.