Elderholme

My mum has been a resident at Elderholme for two years and I couldn't be happier with the care she is receiving. The staff are marvelous and the home itself is always clean and well cared for. There are activities and events nearly every day, which makes for a very stimulating environment, especially for dementia sufferers.

From the minute my sister and I turned up (no appointment) to have a look around Elderholme, we knew straightaway it was the best place for our mum. The administrator showed us around and nothing was out of bounds. Staff were all very welcoming and residents were doing an activity. It was spotless! We were shown the different rooms available, all the beautiful grounds (all accessible for the residents and visitors) and even shown the laundry and kitchen! Our mum has been here since January and has settled in great. Nothing is ever too much trouble and the bonus is that the carers love and care for our mum as much as we do! Would highly recommend Elderholme if you are looking for someone to care for a relative like you would care for them yourself! All the staff from the laundry, kitchen, admin, nurses, carers and housekeeping go above and beyond for all the residents in their care!

My father-in-law passed away recently and was a resident of Elderholme. He always received excellent care, with the staff commenting on him being an easy patient with a jovial sense of humour. Elderholme has plenty of cheerful staff, always willing to help if asked. There is plenty of cleaning staff, and the place is clean and spotless. The staff are very professional, know their patients and are able to discuss any concerns, putting you at ease. At the end, he had a peaceful quiet passing with the staff in attendance. This reflects on the quality and compassion of the staff. Thank you all for your care.

All of the staff members I had interaction with could not have been nicer, towards me and other family members when I was present. They went above and beyond with the care they gave to my mother in her last few weeks. They answered all of my many, many questions right away as best they could. It was always clean and tidy and plenty of staff around if something needed doing. I cannot fault this care home at all. Much love and respect to all of the staff here.

My mum passed away recently, she was a resident of Elderholme. My mum always received excellent care, the staff are amazing. I always felt my mum was in a safe pair of hands. Elderholme has a lovely warm atmosphere, it's clean, spotless. The staff are what makes Elderholme great, kind, caring, professional, thoughtful, funny, approachable, they knew my mum inside out. They knew how she liked things, they made her feel special, loved and cared for. My mum had a comfy peaceful passing and all the staff made that possible.

We have had to make the very difficult decision to move Mum into care permanently following a fall in Sept 2020. She broke her shoulder and was transferred to a couple of different homes before moving to Elderholme. Although she likes to remain as independent as she can she isn’t able to care for herself safely at home. From the outset, the staff at Elderholme have been wonderful and Mum is constantly telling me how caring they all are. Any issues that do arise have been dealt with quickly even through the difficulties of Covid and I truly feel that Mum is being well and truly looked after. We haven’t been able to visit fully because of Covid but the general atmosphere in reception is friendly and relaxed and we now have peace of mind regarding her safety.

Thank God my husband has been moved. Rude staff, the receptionist so rude, the shift leader not accepting issues, basically calling my husband a liar. Not taking any responsibility for anything. Do not put your loved ones here.

I cannot fault the staff for anything.

Elderholme has given me the peace of mind that I have my nan in the best place possible, she has got stronger and stronger since she moved into the home. The care team are fantastic, the food is great with a wide variety every day, the activities are stimulating and engaging and they have something for everyone. The home has just been refurbished and is clean and just has a lovely feel throughout. Staff look happy, are caring and passionate about what they do.

My grandad was placed in Elderholme in a T2A bed. He was looked after very well. All of the staff I had contact with were very friendly and attentive to my grandad's needs. I myself am a nurse and I was surprised at just how competent some of the nursing staff were who looked after my grandad. There was a young male nurse in particular who as a family we would like to say a big thank you to. He was extremely knowledgable and always made my grandad laugh. My grandad's room was always kept very clean and the food provided was always very well presented. My grandad even commented saying that he’d never eaten such tasty food.

I wish I could name individual staff that I came into contact with when visiting Dad, especially the carer that was with him at the end but as that's not allowed I can only hope that they know who they are if they are reading this and I would like to say a very big Thank You to you all.

Having been a nurse for over 20 years I have lots of experience of care homes and this is one in a million. Elderholme truly is a home from home. Excellent staff, good food (always important when you’re a bit older), fantastic level of care and beautiful surroundings. I couldn’t imagine a better place for my Grandad to spend his dotage.