Hoylake Cottage

My mum was resident for only a couple of days having been discharged into palliative care from the hospital. I am unable to find sufficient words to describe how wonderful the entire team at Hoylake Cottage where during this short period. They couldn't have possibly done anymore for mum or our family in assisting us through the final days of her life.

Special thanks to all the staff on the middle floor who took personal care of mum.

We will forever be grateful to the Hoylake staff and the wonderful Cherish who coordinated the move within the discharge team at the hospital.

I'm struggling to put into words just how wonderful Hoylake Cottage are. The care; the community; the whole team are outstanding. Thank you for looking after my step mum so well for 12 months. And thank you for making my dad feel comfortable visiting as often as he did. You are all amazing, I can't thank you enough for what you did for us all.

A very well-run place. Staff are always friendly and helpful. Residents always appear relaxed and content. Everywhere is clean and tidy. Food is always plentiful and well-presented with good choices. We find it reassuring that we can visit at any time. Lots of social activities for residents.

And the place is spotless!

My wife has been in residence at Hoylake Cottage for about 16 months now, since it became impossible for me to care for her safely at home due to the advancing effects of her Alzheimer's. The decision to move her into care after 50 years of marriage is the most difficult and traumatic decision anyone in my situation will ever have to make, so it was very important to make the best choice. Hoylake certainly was the best choice. One has to just spend half an hour there to sense the love, compassion and professionalism of all the staff who are involved in my wife's care and of all the other residents. It's striking how every person is treated with total respect, dignity and compassion by all staff members and it's quite evident to me that my wife, despite the ravages of her condition, loves all of them. The whole place feels so happy. Thank you Hoylake.

Found my father in pain on three occasions, but no one took any notice of his calls for help. Found filthy duvet thrown on top of wardrobe. Staff are rude and not doing what they should be doing. I could not get in at the door waited for twenty minutes, went round the side, a gate was open and security is terrible.

I cannot express enough immense gratitude for all the staff particularly Nurse and the staff on the Dementia Unit. My dad was so well cared for up until he passed away on the 21st March. Those few days before his death were made easier by the phenomenal care and attention that my dad received and the outstanding support that they gave to us as a family. Dad had only been in the home for less than two years, but even with his advanced dementia, it was evident that he was happy and well cared for and felt comfortable with all the staff. Thank you all so very much for making such a difficult time more bearable. You truly are all angels.

The staff have also been very supportive to myself during some stressful times because of Covid.

Mum's health has significantly stabilised since moving there - she is so obviously so very well looked after and cared for. She loves all the staff and they love her. She is brighter, calmer and generally just looks so much better than when me and Dad were trying to care for her by ourselves. Everyone who visits mum also raves about the staff and how happy and well mum looks. Honestly I couldn't have wished for a better place for mum to be. She has been gardening, learning a new language, dancing, crafting and they even moved a piano to her floor so that she could continue to play the piano. A wonderful care home with 'care' at its heart.

Since Covid they are trying to get more activities organised for residents which is necessary to stop boredom and increase sociability. I would like my mother to take part in more activities to stimulate her social skills and mental health

There is no praise high enough that we could pass on to everyone at Hoylake Cottage, thank you just doesn’t seem good enough. Such an unbelievable group of people. Truly touched by all they did for dad and our family. Thank you

The staff-to-resident ratio is very good. They are very gentle and caring and are always on the lookout for any problems. They made a super effort to help my spouse celebrate a birthday.

This is a care home I would highly recommend.

For the time my dad has been at Hoylake Cottage hospital he has been treated like family. The care is great and the staff are very competent and kind. During the pandemic, they have ensured we have been kept up to date with his care.

I could not fault Hoylake Cottage, from my first contact with their business manager - who was very supportive and kind to me even before my godfather was admitted - to all the members of the ground floor staff who looked after him with great kindness and respect. I was kept informed of his progress, which was vital to me as visiting was inevitably restricted and I do not live local to Hoylake. Although, he was there on a respite basis, thanks to the care he received he began to consider permanent residence. However, he succumbed to another chest infection and passed away, two of the staff attended his funeral. A wonderful care home.

Mum has been a resident at Hoylake Cottage for over 5 and a half years. During this time, staff have provided a consistently high standard of care, ensuring that the environment is clean, safe, relaxed and friendly. Since March 2020 throughout the Covid-19 pandemic, all staff in the organisation - nursing, domestic, catering and management, have gone above and beyond their duties to keep residents safe and well at a very uncertain and distressing time. Their dedication is exceptional and deserves to be formally recognised. We cannot thank the staff enough for what they have done and continue to do.

Excellent.

I am extremely grateful to the Hoylake Cottage staff for looking after and keeping my 95-year-old mother safe. They have been amazing during the very difficult year and have remained cheerful and dedicated to their work. I have given top marks as I would have no hesitation in recommending Hoylake Cottage. Due to Covid restrictions and to keep residents safe activities have had to be limited which I understand. When my mother came to Hoylake Cottage she had had 2 strokes and sepsis and I believe that the care she has received has saved her life. Well done to all the staff.

My father has been a long term resident and has always received very high-quality nursing care. Nurses, carers, visiting and entertainment staff are always available and easy to approach. The home has had many challenges over the past year but has always prioritised resident care and safety showing high levels of commitment.

Excellent nursing home, staff are caring and conscientious. They keep our family totally up to date with what is going on with my mother's condition and treatment. They have a totally holistic view of care with my mother and family. Thank you to them all.