Hoylake Cottage

Southworth House, Birkenhead Road, Hoylake, Wirral CH47 5AQ

Hoylake Cottage, Wirral, Merseyside
Hoylake Cottage, Wirral, Merseyside
Hoylake Cottage, Wirral, Merseyside

Hoylake Cottage is a purpose-built facility that offers nursing and dementia care in a homely environment and an intermediate care re-enablement service that encourages independent resident function in an atmosphere that is ideal for rehabilitation supporting their discharge home.

Hoylake Cottage has an excellent community reputation for the quality of its care service, taking pride in supporting the dignity and independence of older people at the same time as offering 24 hour personalised nursing, respite, dementia and intermediate care.

Hoylake Cottage offers a nursing respite service in addition to dedicated respite dementia beds on the dementia unit to support carer breaks. Advance booking into this service is available.

Owner: Hoylake Cottage

Person in charge: Jill Beesley (Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 50+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hoylake Cottage: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Hoylake Cottage has a Review Score of 9.1 (9.079)

The Review Score of 9.1 (maximum of 10) for Hoylake Cottage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Hoylake Cottage in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.514 for Hoylake Cottage is calculated as follows: ( (75 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 107 Ratings = 4.514

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.565 Points relating to the number of positive Reviews for Hoylake Cottage is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 7 Reviews ÷ 12.4 Target = 0.565

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hoylake Cottage?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Hoylake Cottage

  • Daughter of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

All the staff greet our step mother-in-law with cheer and are attentive to her welfare. The carers cooperate very well, helping each other and alert to potential issues. The day centre provides entertainment and plenty of food and welcome drinks. Our step mother-in-law is pleased to be picked up but is always content inside herself. It is a shame the pickup hours have had to be cut recently as it is not easy to get her up and out promptly in the morning.

How likely would you be to recommend Hoylake Cottage? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

From the moment I first walked into Sandhills Specialist Dementia Day Care Centre I was very impressed with the facility, I have been extremely satisfied with the caring attitude shown by all the staff, especially the person in charge and I feel very reassured knowing my wife is in excellent hands.
An excellently run facility which gives me great peace of mind knowing my wife is very well cared for.

How likely would you be to recommend Hoylake Cottage? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been a resident in Hoylake Cottage since December 2016, when he was discharged from hospital. He was very poorly for the first two months but with the dedication, care, love and support from all the staff he has improved immensely and continues to do so.
My husband has a nutritionally varied diet with excellent quality of food a menu is prepared daily to an excellent standard. It is very difficult to accept that you loved one of 47 years needs care that you cannot give him, but as I leave him each evening I leave confident and reassured that he is in safe hands and receiving excellent care. Thank you all.

How likely would you be to recommend Hoylake Cottage? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been in this home for 2.5 years and I visit him every day.
When I walk into his unit it is like going from home to home. The staff are very friendly and it is nice to have someone compliment you on your appearance and they take an interest in everything you do and all your family.
I join in with the social activities and sometimes I take my husband out for lunch in the mini bus.
My husband is well looked after, he is showered every morning and dressed in clean clothes.

How likely would you be to recommend Hoylake Cottage? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been a volunteer at The Cottage for many years and during that time have observed how have the staff - including admin, cleaners, caretakers and nurisng - work to ensure that the best care and attention is given to all residents. It is a very happy environment with a well-balanced programme of activities provided.
Certainly a place in which a family could happily arrange for their loved one to be well cared for.

How likely would you be to recommend Hoylake Cottage? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my brother and sisters-in-law are residents in Hoylake. I have found all the staff to be very helpful and very caring towards my family. My sister in law has been in the centre for 12 months, my brother in law about 2 months, both are well cared for.

How likely would you be to recommend Hoylake Cottage? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Understaffed, had to wait for ages to get in and visit my uncle. He also had to wait for ages when he buzzed, which is unacceptable.
No one is ever available to discuss issues. No password offered when I called on the phone, so confidentiality issues. Food is atrocious, my uncle was not assisted.
Nice room but more staff needed and management should be aware of basic needs (bed sores, Wax in ears, sight tests and decent food) not being met.

How likely would you be to recommend Hoylake Cottage? Extremely Unlikely

Average Rating: 

 2.2 out of 5

Overall Standard: Very Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Very Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Very Poor

I can't praise the staff at Hoylake Cottage enough. The care that was shown to my father over the last few months of his life and also to us, his family, was exceptional. They are there to do a job and they do it excellently, professionally and with compassion. However, the care and love shown to us all were more than we could have expected or imagined. From the management to the cleaning staff, work well as a team. We spent the last week of Dad's life staying with him, this afforded a window into their world. All the residents were treated with respect. The staff genuinely care for and about the residents and families. I am full of respect and admiration. I have professional experience of many care homes, and in my opinion, this is by far the best.

How likely would you be to recommend Hoylake Cottage? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When mum was diagnosed with Alzheimer's disease I did not plan for her to be resident in a care home; circumstances change & she is now living in the Cottage. I highly recommend the home.

The care, compassion and commitment that the staff have is excellent. Mum is treated as a person, she is not just cared for but I genuinely believe that the staff treat her as though she is one of their own family. Alzheimer's is a cruel disease. Over the months, indeed years, that my mum has lived at Hoylake Cottage her condition has deteriorated but the consistency of the staff and the support that mum and we get is incredible. NOTHING is too much trouble and it is super to see the interaction of the staff and the residents.

We are so lucky to have mum living at Hoylake Cottage and would highly recommend it to other families.

Thank you.

How likely would you be to recommend Hoylake Cottage? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

June 2012

Investors in People Award

Recipient: Hoylake Cottage

Date: Wednesday 20 Jun 2012

more details

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Care Home Idol 2016

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