Hoylake Cottage

The general standard of care is reasonable. The staff appear to be under pressure. There is a complete lack of activities to stimulate residents. Dehydration is a major concern - drinks are provided but some residents need prompting and help to drink. I have major concerns regarding privately funded residents vs local authority funded clients. There is a huge disparity which seems unfair.

Despite the 'comparative' high cost, I feel this is excellent value for money. I have complete peace of mind.

All the staff greet our step mother-in-law with cheer and are attentive to her welfare. The carers cooperate very well, helping each other and alert to potential issues. The day centre provides entertainment and plenty of food and welcome drinks. Our step mother-in-law is pleased to be picked up but is always content inside herself. It is a shame the pickup hours have had to be cut recently as it is not easy to get her up and out promptly in the morning.

An excellently run facility which gives me great peace of mind knowing my wife is very well cared for.

My husband has a nutritionally varied diet with excellent quality of food a menu is prepared daily to an excellent standard. It is very difficult to accept that you loved one of 47 years needs care that you cannot give him, but as I leave him each evening I leave confident and reassured that he is in safe hands and receiving excellent care. Thank you all.

My husband is well looked after, he is showered every morning and dressed in clean clothes.

Certainly a place in which a family could happily arrange for their loved one to be well cared for.

Both my brother and sisters-in-law are residents in Hoylake. I have found all the staff to be very helpful and very caring towards my family. My sister in law has been in the centre for 12 months, my brother in law about 2 months, both are well cared for.

Nice room but more staff needed and management should be aware of basic needs (bed sores, Wax in ears, sight tests and decent food) not being met.

I can't praise the staff at Hoylake Cottage enough. The care that was shown to my father over the last few months of his life and also to us, his family, was exceptional. They are there to do a job and they do it excellently, professionally and with compassion. However, the care and love shown to us all were more than we could have expected or imagined. From the management to the cleaning staff, work well as a team. We spent the last week of Dad's life staying with him, this afforded a window into their world. All the residents were treated with respect. The staff genuinely care for and about the residents and families. I am full of respect and admiration. I have professional experience of many care homes, and in my opinion, this is by far the best.

When mum was diagnosed with Alzheimer's disease I did not plan for her to be resident in a care home; circumstances change & she is now living in the Cottage. I highly recommend the home.

The care, compassion and commitment that the staff have is excellent. Mum is treated as a person, she is not just cared for but I genuinely believe that the staff treat her as though she is one of their own family. Alzheimer's is a cruel disease. Over the months, indeed years, that my mum has lived at Hoylake Cottage her condition has deteriorated but the consistency of the staff and the support that mum and we get is incredible. NOTHING is too much trouble and it is super to see the interaction of the staff and the residents.

We are so lucky to have mum living at Hoylake Cottage and would highly recommend it to other families.

Thank you.